OPERA Cloud Property Management Reviews

Pros

One thing that works well is the user-friendly interface especially the interface module that connects and integrates with a variety of vendor products.

Cons

Since�the product�is still relatively new, it is not completely free of bugs. Every now and then, users also have to deal with downtime when maintenance updates and bug fixes are rolled out.

Pros

Having OPERA Cloud PMS available in the cloud was a big advantage and the updated interface felt much more modern than older systems. Being able to access it from anywhere made daily work more convenient, while real-time updates between departments helped keep operations organized and cut down on communication gaps.

Cons

The browser performance could be a bit slow which was frustrating during busy moments. Customization options also felt somewhat limited and there was definitely a learning curve that meant extra staff training was needed especially when certain workflows were not immediately easy to understand.

Pros

One thing I appreciate about this software is its user friendly interface especially the interface module that connects and integrates well with a variety of third party vendor products.

Cons

Since the product is still fairly new it hasn't completely worked out all the bugs yet. Every so often users also have to deal with downtime when maintenance updates and bug fixes are being rolled out.

Pros

Something that really stood out with it was how accessible it felt along with its modern looking interface. Since it runs in the cloud I could get to it from pretty much anywhere and the real time updates between departments helped daily operations run more efficiently while cutting down on communication gaps.

Cons

The part I was less happy with was the occasional lag in the browser plus the limited customization options. There was also a some difficulty initially so staff needed extra training especially when some workflows didn't feel accessible right away.

Pros

It covers pretty much everything a hotel needs to run operations and connects well with nearly any hospitality-related system, including reservations, POS, marketing, sales, guest messaging, housekeeping, engineering, ticketing, finance, payroll and more.

Cons

Pricing is extremely expensive across the board like installation, support, integrations, all of it. Turnaround times are not always ideal either and if you need something outside the standard offering, adding it or customizing�the system�can be very difficult.

Pros

From daily operations to back office tasks this platform covers pretty much everything a hotel needs. It connects well with almost any hotel related system too including reservations, POS, marketing, sales, guest messaging, housekeeping, engineering, ticketing, finance, payroll and more.

Cons

Pricing is extremely high across the board. Setup, support, integrations and just about everything else come at a steep cost. Turnaround times are not always ideal either and if you need a feature that is not already built in, getting it added or customized can be very difficult.

Pros

Being able to log in from anywhere is a huge plus especially when you're constantly on the move. The flexibility works really well and it's also helpful that other systems can be connected to it, including event management and restaurant management tools. Security hasn't caused any problems so far and the customer support has been better than expected.

Cons

There are times when�the system�is pretty slow and navigation could be improved with more one-click tabs instead of needing two or three clicks just to reach the section you want.

Pros

Being able to log in from anywhere is one of the best parts of using it especially when you're constantly moving around. The flexibility really suits people who aren't tied to one location. It's also helpful that it connects with other systems like event management and restaurant management tools. Security hasn't caused any problems for us so far and the customer support has been better than expected.

Cons

At times the system can feel pretty slow. Navigation could also be improved since it often takes two or three clicks to reach something that really should be available in a single click.

Pros

Getting into the system is easy and there are fewer technical headaches to deal with. There is no need to keep a room full of computers and servers in the back which cuts down on equipment costs and those constant calls to IT. It covers the full range of hotel operations too, from guest check-ins and check-outs to keeping track of room inventory.

Cons

Connecting it with Shopify was much harder than expected. Usually my GM and I can get new software set up without much trouble but this time we ended up needing outside professionals to make it work. It also costs a bit more than other hotel management platforms. On top of that a strong and dependable internet connection is absolutely necessary, otherwise�the system�becomes very slow and crashes often. And when that happens, customer support is awful as you should expect to sit on hold for a very long time, every single time.

Pros

Running this system has been pretty convenient because it's simple to access and doesn't come with a lot of technical headaches. There's no need to keep a bunch of computers and servers in a back room which cuts down on hardware costs and also means fewer calls to IT. It covers the full range of hotel operations too from checking guests in and out to keeping track of room inventory so it works as a complete property management system.

Cons

Getting it connected with Shopify was much harder than it should have been. Normally my GM and I can get new software up and running without much trouble but in this case we had to bring in outside professionals to make it work. It's also a bit more expensive than other hotel management platforms. On top of that a strong and dependable internet connection is absolutely necessary because if your service is weak the system becomes very slow and tends to crash often. When that happens customer support is very disappointing and you should expect to sit on hold for a long time every single time.

Pros

Handling reservations is much more organized with this system and it also gives us room to add details for other departments when managing events. The notifications for upcoming events are really useful because they make it clear what needs attention next. Another big advantage is being able to keep all customer information in one platform which saves money since There is no need to pay for separate tools. It's also helpful for tracking each customer's available credit. On top of that the security is reassuring, since people without the right access cannot view that information.

Cons

One frustrating part is that�the software�can be very slow at times. It also allows duplicate entries without warning you which often leads to repeated records.

Pros

One thing that really works well with it is how it brings reservations together and also lets you enter details for other departments involved in event management. It sends alerts about upcoming events too which makes it easier to stay on top of what needs attention. Having all customer information managed in one system is also cost effective since there's no need to pay for separate software. Another helpful part is being able to track the credit status of each customer. Oher than that the system feels secure because people without access can't view that information.

Cons

The biggest downside is the performance because the software can be extremely slow at times. It also allows duplicate entries without warning you which often leads to repeated records.

Pros

It's designed in such a hand-holding way that even a 5-year-old could figure it out. The problem is that it treats users like they need every tiny detail spelled out, so the screen ends up packed with a lot of unnecessary information.

Cons

Compared with the previous version, there are no shortcuts and it takes what is like 5,000 extra clicks to get anything done. Everything is over-explained and in the older version all the important details for a check-in were available on a single screen. Here, you have to open around five different windows just to collect the same information. The required two-step authentication is also terrible. When you're logging in with a guest standing in front of you, it becomes painfully awkward because after entering your password, you still have to sit there waiting for a code for about two minutes.

Pros

It's so simplified that even a 5 year old could probably figure it out for the basics. The system treats users like they need every tiny detail spelled out which ends up filling the screen with a lot of unnecessary information.

Cons

Compared with V5 there are basically no shortcuts and completing anything takes what feels like 5000 extra clicks. In V5 all the important details needed for a check in were available on a single screen. Here you have to open 5 different windows just to collect the same information. The required two step authentication is also awful. When you're working in front of a guest it creates a really awkward delay because after entering your password you still have to stand there waiting around 2 minutes for a code before you can log in.

Pros

Getting started with OPERA Cloud Property Management didn't take much time and the platform is easy to learn. Making changes and fixing issues is simple and the integrated payment feature helps speed up the payment process a lot.

Cons

This platform depends a lot on having a stable internet connection. Any internet outage can interrupt everything. On top of that the system can be slow at times and some reports take a while to run.

Pros

Getting comfortable with this software didn't take long. The platform is easy to learn making it simple to update information and fix issues when they come up. I also really appreciate the integrated payment feature because it helps me process payments faster and keeps that part of the workflow moving efficiently.

Cons

A downside with this software is how much it depends on having a stable internet connection. If the internet goes down it becomes a real problem. On top of that the system can be slow at times and some reports take quite a while to generate.

Pros

The diary feature works really well for property management and being able to handle multiple properties at once without constantly switching back and forth is very convenient.

Cons

Generating reports can be quite slow at times.

Pros

Diary feature works really well for property management and being able to handle multiple properties at once without constantly switching between them is very convenient.

Cons

The reporting function can be quite slow when generating reports.

Pros

Opera Cloud has a modern-looking interface but be careful as the older Opera V5 version actually works.

Cons

Since moving from the older version to�this cloud platform, the hotel has ended up with more work and even needed extra staff. It honestly is like we've gone two steps backward. The support for�this platform�has been awful and very limited and most of the time�the support team�doesn't even seem to know how to resolve the many problems that come up. Even basic tasks are an issue, like emailing folios, adjusting postings or posting late charges to guests.

Pros

It has a nice looking interface but be careful because the V5 version actually works.

Cons

Since moving from V5 to this it has created extra work and even forced us to hire more staff. It honestly feels like the hotel has gone two steps backward. The support from their team has been terrible and very limited. Most of the time the team does not even seem to know how to resolve the many problems we run into. Even basic tasks are an issue like emailing folios, adjusting postings or posting late charges to guests.