OPERA Cloud Property Management Reviews

“great interface, still maturing

Pros

One thing that works well is the user-friendly interface especially the interface module that connects and integrates with a variety of vendor products.

Cons

Since�the product�is still relatively new, it is not completely free of bugs. Every now and then, users also have to deal with downtime when maintenance updates and bug fixes are rolled out.

“Modern cloud access anywhere

Pros

Having OPERA Cloud PMS available in the cloud was a big advantage and the updated interface felt much more modern than older systems. Being able to access it from anywhere made daily work more convenient, while real-time updates between departments helped keep operations organized and cut down on communication gaps.

Cons

The browser performance could be a bit slow which was frustrating during busy moments. Customization options also felt somewhat limited and there was definitely a learning curve that meant extra staff training was needed especially when certain workflows were not immediately easy to understand.

“user friendly interface with integrations

Pros

One thing I appreciate about this software is its user friendly interface especially the interface module that connects and integrates well with a variety of third party vendor products.

Cons

Since the product is still fairly new it hasn't completely worked out all the bugs yet. Every so often users also have to deal with downtime when maintenance updates and bug fixes are being rolled out.

“Modern cloud access and live updates

Pros

Something that really stood out with it was how accessible it felt along with its modern looking interface. Since it runs in the cloud I could get to it from pretty much anywhere and the real time updates between departments helped daily operations run more efficiently while cutting down on communication gaps.

Cons

The part I was less happy with was the occasional lag in the browser plus the limited customization options. There was also a some difficulty initially so staff needed extra training especially when some workflows didn't feel accessible right away.

“Connects all hotel systems

Pros

It covers pretty much everything a hotel needs to run operations and connects well with nearly any hospitality-related system, including reservations, POS, marketing, sales, guest messaging, housekeeping, engineering, ticketing, finance, payroll and more.

Cons

Pricing is extremely expensive across the board like installation, support, integrations, all of it. Turnaround times are not always ideal either and if you need something outside the standard offering, adding it or customizing�the system�can be very difficult.

“All in one hotel operations hub

Pros

From daily operations to back office tasks this platform covers pretty much everything a hotel needs. It connects well with almost any hotel related system too including reservations, POS, marketing, sales, guest messaging, housekeeping, engineering, ticketing, finance, payroll and more.

Cons

Pricing is extremely high across the board. Setup, support, integrations and just about everything else come at a steep cost. Turnaround times are not always ideal either and if you need a feature that is not already built in, getting it added or customized can be very difficult.

“Login anywhere flexible support

Pros

Being able to log in from anywhere is a huge plus especially when you're constantly on the move. The flexibility works really well and it's also helpful that other systems can be connected to it, including event management and restaurant management tools. Security hasn't caused any problems so far and the customer support has been better than expected.

Cons

There are times when�the system�is pretty slow and navigation could be improved with more one-click tabs instead of needing two or three clicks just to reach the section you want.

“flexible access

Pros

Being able to log in from anywhere is one of the best parts of using it especially when you're constantly moving around. The flexibility really suits people who aren't tied to one location. It's also helpful that it connects with other systems like event management and restaurant management tools. Security hasn't caused any problems for us so far and the customer support has been better than expected.

Cons

At times the system can feel pretty slow. Navigation could also be improved since it often takes two or three clicks to reach something that really should be available in a single click.

“complete hotel tools but pricey

Pros

Getting into the system is easy and there are fewer technical headaches to deal with. There is no need to keep a room full of computers and servers in the back which cuts down on equipment costs and those constant calls to IT. It covers the full range of hotel operations too, from guest check-ins and check-outs to keeping track of room inventory.

Cons

Connecting it with Shopify was much harder than expected. Usually my GM and I can get new software set up without much trouble but this time we ended up needing outside professionals to make it work. It also costs a bit more than other hotel management platforms. On top of that a strong and dependable internet connection is absolutely necessary, otherwise�the system�becomes very slow and crashes often. And when that happens, customer support is awful as you should expect to sit on hold for a very long time, every single time.

“solid hotel tools, costly setup

Pros

Running this system has been pretty convenient because it's simple to access and doesn't come with a lot of technical headaches. There's no need to keep a bunch of computers and servers in a back room which cuts down on hardware costs and also means fewer calls to IT. It covers the full range of hotel operations too from checking guests in and out to keeping track of room inventory so it works as a complete property management system.

Cons

Getting it connected with Shopify was much harder than it should have been. Normally my GM and I can get new software up and running without much trouble but in this case we had to bring in outside professionals to make it work. It's also a bit more expensive than other hotel management platforms. On top of that a strong and dependable internet connection is absolutely necessary because if your service is weak the system becomes very slow and tends to crash often. When that happens customer support is very disappointing and you should expect to sit on hold for a long time every single time.

“powerful reservations and event control

Pros

Handling reservations is much more organized with this system and it also gives us room to add details for other departments when managing events. The notifications for upcoming events are really useful because they make it clear what needs attention next. Another big advantage is being able to keep all customer information in one platform which saves money since There is no need to pay for separate tools. It's also helpful for tracking each customer's available credit. On top of that the security is reassuring, since people without the right access cannot view that information.

Cons

One frustrating part is that�the software�can be very slow at times. It also allows duplicate entries without warning you which often leads to repeated records.

“centralized reservations and event control

Pros

One thing that really works well with it is how it brings reservations together and also lets you enter details for other departments involved in event management. It sends alerts about upcoming events too which makes it easier to stay on top of what needs attention. Having all customer information managed in one system is also cost effective since there's no need to pay for separate software. Another helpful part is being able to track the credit status of each customer. Oher than that the system feels secure because people without access can't view that information.

Cons

The biggest downside is the performance because the software can be extremely slow at times. It also allows duplicate entries without warning you which often leads to repeated records.

“not good

Pros

It's designed in such a hand-holding way that even a 5-year-old could figure it out. The problem is that it treats users like they need every tiny detail spelled out, so the screen ends up packed with a lot of unnecessary information.

Cons

Compared with the previous version, there are no shortcuts and it takes what is like 5,000 extra clicks to get anything done. Everything is over-explained and in the older version all the important details for a check-in were available on a single screen. Here, you have to open around five different windows just to collect the same information. The required two-step authentication is also terrible. When you're logging in with a guest standing in front of you, it becomes painfully awkward because after entering your password, you still have to sit there waiting for a code for about two minutes.

“bloated screens and endless clicks

Pros

It's so simplified that even a 5 year old could probably figure it out for the basics. The system treats users like they need every tiny detail spelled out which ends up filling the screen with a lot of unnecessary information.

Cons

Compared with V5 there are basically no shortcuts and completing anything takes what feels like 5000 extra clicks. In V5 all the important details needed for a check in were available on a single screen. Here you have to open 5 different windows just to collect the same information. The required two step authentication is also awful. When you're working in front of a guest it creates a really awkward delay because after entering your password you still have to stand there waiting around 2 minutes for a code before you can log in.

“fast payments and simple workflows

Pros

Getting started with OPERA Cloud Property Management didn't take much time and the platform is easy to learn. Making changes and fixing issues is simple and the integrated payment feature helps speed up the payment process a lot.

Cons

This platform depends a lot on having a stable internet connection. Any internet outage can interrupt everything. On top of that the system can be slow at times and some reports take a while to run.

“Simple updates

Pros

Getting comfortable with this software didn't take long. The platform is easy to learn making it simple to update information and fix issues when they come up. I also really appreciate the integrated payment feature because it helps me process payments faster and keeps that part of the workflow moving efficiently.

Cons

A downside with this software is how much it depends on having a stable internet connection. If the internet goes down it becomes a real problem. On top of that the system can be slow at times and some reports take quite a while to generate.

“useful diary for multi-property work

Pros

The diary feature works really well for property management and being able to handle multiple properties at once without constantly switching back and forth is very convenient.

Cons

Generating reports can be quite slow at times.

“useful diary and multi-property tools

Pros

Diary feature works really well for property management and being able to handle multiple properties at once without constantly switching between them is very convenient.

Cons

The reporting function can be quite slow when generating reports.

“cloud rollout caused chaos

Pros

Opera Cloud has a modern-looking interface but be careful as the older Opera V5 version actually works.

Cons

Since moving from the older version to�this cloud platform, the hotel has ended up with more work and even needed extra staff. It honestly is like we've gone two steps backward. The support for�this platform�has been awful and very limited and most of the time�the support team�doesn't even seem to know how to resolve the many problems that come up. Even basic tasks are an issue, like emailing folios, adjusting postings or posting late charges to guests.

“cloud rollout was a mess

Pros

It has a nice looking interface but be careful because the V5 version actually works.

Cons

Since moving from V5 to this it has created extra work and even forced us to hire more staff. It honestly feels like the hotel has gone two steps backward. The support from their team has been terrible and very limited. Most of the time the team does not even seem to know how to resolve the many problems we run into. Even basic tasks are an issue like emailing folios, adjusting postings or posting late charges to guests.

“pretty easy to setup

Pros

What stands out is how user-friendly it is. Also the setup for handling reservations, check-in, check-out, billing and commission management is easy and clear.

Cons

I noticed that the available updates tend to be very large.

“Accessible for front desk tasks

Pros

It really stands out for how easy it is to use. The system feels very accessible and clear whether I'm handling reservations, check in, check out, billing or commission management.

Cons

The updates it comes with are quite heavy.

“simple to learn

Pros

It's a flexible piece of software that adapts well to different situations and getting familiar with its features doesn't take much effort.

Cons

The visual interface could be better and some of the menus can feel a bit confusing.

“Quick to learn

Pros

I've really appreciated how well this software adapts to different situations and learning how its features work hasn't been difficult at all.

Cons

The visual interface isn't the strongest part. Some of the menus can also feel a bit confusing.

“One place organizes everything

Pros

From housekeeping and inventory to guest requests, this system keeps everything organized in one place. Setting up alerts for low stock and guest needs is easy and the full reservation flow can be tracked from booking all the way through checkout. It cuts down on paperwork which is better for the environment and automates a lot of staff tasks so daily operations feel much less stressful at the property. The automated reports also make it easier to see profit and loss clearly. On top of that the software support is very helpful and the online tutorials are a big plus.

Cons

Its cost is on the higher side, even though it does save a lot of time and effort overall. Also proper on site training is needed to get the most out of it. And when first-level support cannot fix an issue, the second-level support team can take a while to respond and resolve software-related problems.

“strong hotel operations control

Pros

From housekeeping and inventory to guest reservations this system keeps every part of the property organized in one place. Setting up alerts for low stock levels and guest requests is simple and the end to end visibility from booking through checkout is really helpful. It cuts down a lot on paperwork which is better for daily operations and the environment as well. A lot of staff tasks are automated so there is much less manual trouble around the property. The automated reports also make it easier to understand profit and loss and the support resources are solid especially the online tutorials.

Cons

Biggest downside is the cost since it is a bit expensive to use even though it does save a lot of time and effort in return. It also requires site training to get teams fully up to speed. Also second level support can be slow when the first support team is unable to resolve a software related issue.

“offer weak support

Pros

The interface is understandable and in some areas it is fairly simple to set things up.

Cons

This system�seems completely unfamiliar with German umlauts. The reporting is very weak. For example, you can store mailing action codes but then you cannot really do anything useful with them. It is also impossible to build the usual rate structure properly because derived rates cannot be configured with different prices. Support is poor and extremely slow. The interface with Oxi is very prone to errors. They try to charge extra for everything and do not admit their own mistakes. Until a few weeks ago, it was not even possible to use a German date format on German stationery and the date still appeared in English. There are plenty of other issues as well.

“weak reporting

Pros

The layout is understandable and setting certain things up is at least fairly simple.

Cons

Unfortunately this system has a long list of weak points. Handling German umlauts seems to be a foreign concept here. Reporting is very limited, for example you can store mailing action codes but then you can't really do anything useful with them. The usual rate structure can't be recreated properly because derived rates cannot be set up with different prices. Support is poor and extremely slow. The interface with Oxi is also very prone to errors. Apart from that they seem to charge extra for everything while refusing to acknowledge their own mistakes. Until a few weeks ago it wasn't even possible to display a German date format for German stationeries and the date stayed in English instead. And honestly there are still more issues beyond these.

“comes with full feature set

Pros

It covers just about everything you'd need and the best part is that everything can be tracked clearly.

Cons

Getting fully automated auditing processes up and running is extremely difficult.

“powerful tracking across operations

Pros

It covers pretty much everything you might need and every detail can be tracked clearly.

Cons

Getting fully automated auditing processes configured to run on their own is extremely difficult.

“frustrating logins and slowdowns

Pros

The real-time updates are a huge plus because they prevent our call centre from overbooking the hotel.

Cons

On the downside, logging in takes far too long and�the whole system�runs very slowly. We also keep running into issues with it disconnecting from the printer and support insists I must be changing settings, even though I wouldn't even know how to do that. It signs you out every 10 to 15 minutes which helps keep everything updated in real time but getting back in is endless. When you're standing there with guests waiting, having to log in again is incredibly frustrating.�This system�was meant to be an upgrade but to all of us it honestly is more like a downgrade.

“slow logins and constant timeouts

Pros

The real time updates are a huge plus because they prevent our call centre from accidentally overbooking the hotel.

Cons

Logging in takes an incredibly long time and the whole system runs very slowly. We also keep running into ongoing issues where it disconnects from the printer and support keeps insisting that I'm changing settings even though I wouldn't even know how to do that. It signs you out every 10-15 minutes which helps keep everything current in real time but having to log back in over and over is really frustrating. When you're dealing with guests making them wait while the system loads is the last thing you need. This was meant to be an upgrade but everyone here feels like it ended up being more of a downgrade.

“Dependable for four years

Pros

After more than four years of using Oracle PMS, I can say it has been very dependable in my work. I am currently a Front Office Supervisor with an international hotel group and I really haven't faced any serious problems or difficulties with it. It's also very simple to understand for new team members, so new joiners can pick it up without much trouble. The interface is user-friendly which makes daily tasks much more manageable. One thing I especially appreciate is how it lets staff generate reports based on specific needs. When I was working as a Night Auditor, I had to prepare a lot of reports for different departments and this software made that process much faster and less stressful. It also saves a lot of time and is very helpful when handling payments during both check-in and check-out.

Cons

There are no major issues with�the system�from my side. The only thing I have noticed is that sometimes it automatically changes the room type on a new reservation which can be a little inconvenient. Still, once you know�the system�well, it's not too hard to manage. Overall, it's a software we genuinely enjoy working with.

“reliable front desk flow

Pros

After more than four years of using this software I can say it has been very reliable in my work as a Front Office Supervisor with an international hotel group. I really haven't run into any serious problems or difficulties with it. The system is clear and user friendly which makes it very approachable for new team members as well. People can pick it up quickly and understand how to use it without much trouble. One of the most helpful parts is the reporting feature since staff can generate reports based on specific requirements. When I was working as a Night Auditor I regularly had to prepare many reports for different departments and this software made that process much faster and less stressful. It also saves a lot of time during check in and check out especially when handling payments.

Cons

There are no major issues with the system. The only thing I have noticed is that sometimes it automatically changes the room type on a new reservation. Still if you know the system well it is manageable. Overall it is a very dependable software and one that our team genuinely enjoys working with.

“no costly hardware needed

Pros

Being cloud-based means There is no need to spend money on costly hardware. It's also highly customizable and the UI/UX is much better than what I have seen in similar products. The documentation is very detailed and customer training can be scheduled whenever needed.

Cons

The pricing is quite high for smaller properties. There are also a few features that don't really get used in day-to-day business situations. On top of that smaller properties seem to receive less attention when they need support compared to larger ones.

“No on premise server required

Pros

Moving to Opera Cloud PMS has been a big plus because we no longer have to maintain an on-premise server ourselves.

Cons

There are still times where the interface with other hotel systems, such as POS Simphony, can be challenging.

“Flexibility with standout UI

Pros

Being cloud based is a big advantage since there's no need to spend money on expensive hardware. The system is also highly customizable which makes it easier to adapt to different property needs. Compared with other products the UI/UX feels much better and more modern. The documentation is very comprehensive and it's helpful that customer training can also be arranged whenever needed.

Cons

Biggest downside is the price especially for smaller properties where it can feel too expensive. There are also a few features that don't really get used in daily business scenarios. Also smaller properties seem to receive less attention when they need support compared with larger ones.

“cloud PMS without server trouble

Pros

Switching to this software has been a big plus since we no longer have to maintain an on premise server ourselves.

Cons

At times there are still interface issues when connecting with other hotel systems especially POS Simphony.

“Packed with data reports

Pros

There is a lot packed into this system such as lots of data points, an almost endless range of reports and it delivers strong value while running quickly. It works well across multiple layers of hotel operations, giving front desk teams and other staff the tools they need day to day, while also giving management plenty to review and analyze.

Cons

It definitely requires more staff training and the frequent pop-ups can interrupt service when helping guests. That said, once the team gets familiar with it, the workflow can be streamlined much better.

“great experience overall

Pros

At Hotel Sarina I am not using it right now but I previously worked at a chain hotel where OPERA was the system we used, so I already have hands-on experience with it.

Cons

Since I have worked with�this software�before, I am familiar with how seamlessly it runs. It's very user-friendly and there are plenty of tutorials online that help solve issues whenever something comes up. So no cons to share!

“Strong value

Pros

There's a lot packed into this system: tons of data points, seemingly endless reporting options and it runs quickly while still offering strong value. It's layered well for different needs too so front desk teams can use it for daily tasks while management has plenty to review and analyze.

Cons

The biggest challenge is that staff need more training and the many pop ups can interrupt guest service in the moment. That said once the team gets familiar with it the workflow can be much more organized.

“opera makes hotel work effortless

Pros

At Hotel Sarina I'm working with a different setup now but earlier I was part of a chain hotel where this was the system we used regularly so I know how well this system performs. It's very user friendly and there are plenty of tutorials online that help solve almost any issue that comes up

Cons

I have no drawbacks to mention here.

“makes cashier job simple

Pros

Working as a receptionist, I can handle cashier tasks in the system without much trouble, whether that's recording payments or generating accurate reports for things like currency exchange, card swipes and credit card records. The room assignment feature is quite intelligent as well, since it lets me quickly spot available rooms for guests and review each room's status right away. The interface is user-friendly overall and it also helps that There is a button on the post-login screen that takes you directly to tutorial pages for every hotel department.

Cons

Because it is a cloud-based system, it relies too heavily on the internet and the IT team. Whenever there is an internet outage, front desk staff like me run into immediate problems with guests, such as not being able to find rooms for them or issue payment invoices when they are in a rush. Since all of my work depends on�the system�and needs to be done quickly to keep guests satisfied, this can become very stressful. I am not sure whether an offline version exists but at my workplace, we do not have one.

“reliable front desk tools

Pros

Working at the reception desk I can handle cashier tasks very efficiently with this software from recording payments to producing accurate reports for currency exchange, card swipes and credit card details. The room assignment feature is also very capable since it lets me quickly spot available rooms for guests and review room status right away. On top of that the interface feels user friendly and there is even a button on the post login screen that takes users to tutorial pages for every hotel department.

Cons

Because it is a cloud based system it relies too heavily on the internet and the IT team. When the connection goes down front desk staff like me run into immediate problems with guests such as not being able to find a room or issue an invoice when someone is in a rush. Since all of my work depends on this system and needs to be completed quickly to keep guests satisfied that becomes a serious issue. I am not sure whether an offline version exists but at my workplace we do not have one.

“Centralized guest details efficient

Pros

Having all guest details centralized in one system makes day-to-day work much more efficient. It's easy for staff to use, offers plenty of ways to capture and view guest information in one place and it's also very useful for reporting and statistics.

Cons

One limitation is that it only works with Internet Explorer which is no longer supported, so being able to use it with Chrome or Edge would be a big improvement.�The software�is also quite expensive and mobile phone access would make it even more convenient.

“decent tool

Pros

It handles a wide range of guest stay details well and can report on trends using many different criteria. One thing that's especially helpful is the safeguard that prevents you from deleting something that would impact reporting or future reservations.

Cons

Getting around�the system�can feel a little difficult at times and support is often hard to reach. Even after connecting with customer service, issues frequently need to be escalated which can mean waiting days for a resolution.

“offer complete hospitality coverage

Pros

From the first customer inquiry through the post-stay experience, the system handles hospitality operations in a very efficient and professional way. Its features cover all key hotel requirements and the reports in OPERA can be customized to match both operational needs and back-office requirements. The software is also flexible enough to adapt to changes and improvements across the industry.

Cons

No cons to share as the software works the best for our needs.

“Good reporting

Pros

Having everything centralized makes daily work much more practical for the staff. It's easy to use, offers plenty of ways to keep all guest information in one place and works really well for reports and statistics.

Cons

One limitation is that it only works with Internet Explorer which is no longer supported so it would be much better if Chrome or Edge were available. It's also a costly system and having access on mobile phones would make it even more useful.

“powerful tracking, clunky workflow

Pros

The software does a solid job of tracking a wide range of details throughout a guest's stay and the reporting is useful because you can analyze trends using many different criteria. One feature that really helps is the built in safeguard that prevents you from deleting something that would affect reporting or future reservations which can save a lot of trouble.

Cons

Getting around the system can feel a little clunky at times and support is not always easy to reach when help is needed. Even after connecting with customer service issues often get escalated and that can mean waiting several days before the problem is actually resolved.

“Amazing hospitality platform

Pros

From the first customer inquiry through the post stay experience the system handles hospitality operations in a very efficient and professional way. Its features cover the full range of hotel requirements and the reporting in it can be customized to match both operational needs and back office requirements. The software is also flexible enough to adapt to industry changes and ongoing improvements. With the system we can connect to third party providers such as a booking engine and channel manager and at the same time link external software that helps deliver an exceptional customer experience.

Cons

Have no downsides to point out.