OPERA Cloud Property Management Reviews

Pros

There's a lot packed into this system: tons of data points, seemingly endless reporting options and it runs quickly while still offering strong value. It's layered well for different needs too so front desk teams can use it for daily tasks while management has plenty to review and analyze.

Cons

The biggest challenge is that staff need more training and the many pop ups can interrupt guest service in the moment. That said once the team gets familiar with it the workflow can be much more organized.

Pros

At Hotel Sarina I'm working with a different setup now but earlier I was part of a chain hotel where this was the system we used regularly so I know how well this system performs. It's very user friendly and there are plenty of tutorials online that help solve almost any issue that comes up

Cons

I have no drawbacks to mention here.

Pros

Working as a receptionist, I can handle cashier tasks in the system without much trouble, whether that's recording payments or generating accurate reports for things like currency exchange, card swipes and credit card records. The room assignment feature is quite intelligent as well, since it lets me quickly spot available rooms for guests and review each room's status right away. The interface is user-friendly overall and it also helps that There is a button on the post-login screen that takes you directly to tutorial pages for every hotel department.

Cons

Because it is a cloud-based system, it relies too heavily on the internet and the IT team. Whenever there is an internet outage, front desk staff like me run into immediate problems with guests, such as not being able to find rooms for them or issue payment invoices when they are in a rush. Since all of my work depends on�the system�and needs to be done quickly to keep guests satisfied, this can become very stressful. I am not sure whether an offline version exists but at my workplace, we do not have one.

Pros

Working at the reception desk I can handle cashier tasks very efficiently with this software from recording payments to producing accurate reports for currency exchange, card swipes and credit card details. The room assignment feature is also very capable since it lets me quickly spot available rooms for guests and review room status right away. On top of that the interface feels user friendly and there is even a button on the post login screen that takes users to tutorial pages for every hotel department.

Cons

Because it is a cloud based system it relies too heavily on the internet and the IT team. When the connection goes down front desk staff like me run into immediate problems with guests such as not being able to find a room or issue an invoice when someone is in a rush. Since all of my work depends on this system and needs to be completed quickly to keep guests satisfied that becomes a serious issue. I am not sure whether an offline version exists but at my workplace we do not have one.

Pros

Having all guest details centralized in one system makes day-to-day work much more efficient. It's easy for staff to use, offers plenty of ways to capture and view guest information in one place and it's also very useful for reporting and statistics.

Cons

One limitation is that it only works with Internet Explorer which is no longer supported, so being able to use it with Chrome or Edge would be a big improvement.�The software�is also quite expensive and mobile phone access would make it even more convenient.

Pros

It handles a wide range of guest stay details well and can report on trends using many different criteria. One thing that's especially helpful is the safeguard that prevents you from deleting something that would impact reporting or future reservations.

Cons

Getting around�the system�can feel a little difficult at times and support is often hard to reach. Even after connecting with customer service, issues frequently need to be escalated which can mean waiting days for a resolution.

Pros

From the first customer inquiry through the post-stay experience, the system handles hospitality operations in a very efficient and professional way. Its features cover all key hotel requirements and the reports in OPERA can be customized to match both operational needs and back-office requirements. The software is also flexible enough to adapt to changes and improvements across the industry.

Cons

No cons to share as the software works the best for our needs.

Pros

Having everything centralized makes daily work much more practical for the staff. It's easy to use, offers plenty of ways to keep all guest information in one place and works really well for reports and statistics.

Cons

One limitation is that it only works with Internet Explorer which is no longer supported so it would be much better if Chrome or Edge were available. It's also a costly system and having access on mobile phones would make it even more useful.

Pros

The software does a solid job of tracking a wide range of details throughout a guest's stay and the reporting is useful because you can analyze trends using many different criteria. One feature that really helps is the built in safeguard that prevents you from deleting something that would affect reporting or future reservations which can save a lot of trouble.

Cons

Getting around the system can feel a little clunky at times and support is not always easy to reach when help is needed. Even after connecting with customer service issues often get escalated and that can mean waiting several days before the problem is actually resolved.

Pros

From the first customer inquiry through the post stay experience the system handles hospitality operations in a very efficient and professional way. Its features cover the full range of hotel requirements and the reporting in it can be customized to match both operational needs and back office requirements. The software is also flexible enough to adapt to industry changes and ongoing improvements. With the system we can connect to third party providers such as a booking engine and channel manager and at the same time link external software that helps deliver an exceptional customer experience.

Cons

Have no downsides to point out.

Pros

Being cloud-based makes a big difference because everything stays continuously synced, so There is much less worry about losing data. The hotel focused features are also very well designed and do a great job supporting the different departments and operational areas.

Cons

The biggest downside is the cost, since it can be too expensive for smaller properties to justify. On top of that integrations with third-party software can sometimes be difficult to work through.

Pros

The thing I value most about this software is how quickly I can locate the service orders assigned to each room and sort the type of issue affecting every room which helps me choose the best solution in the shortest time possible. Another part I really like is the user interface as it's clear, concise and accurate and it handles every detail without creating unnecessary complications.

Cons

One area that could be improved is making�the software�more user friendly.�As for now this platform�isn't really designed for inexperienced users, since you need prior knowledge or at least a basic understanding of how it works before fully getting into�the system.

Pros

Opera PMS is like a well-designed property management system that lets you work as quickly as your skills allow. It supports a fast pace and gives the impression of a polished, capable platform.

Cons

What I think could be improved is the dashboard icon. I expected it to reflect the software more clearly. Since the system itself looks polished, it would be nice to see a better-designed and more visually fitting dashboard as well.

Pros

It comes with a huge range of reports and exporting them to XML files is very convenient. It takes a little effort upfront to create your own macros and pivot tables but once that is done, you can build really strong reporting from the system. The overall configuration is not overly complicated either, so getting new users trained and up to speed is fairly manageable.

Cons

The interface�is a bit outdated and I hope it gets a more modern look at some point.�The system�can also be somewhat slow especially when running certain reports that take quite a while to generate.

Pros

Oracle worked really well for handling our reservation system. I used this software for years and always enjoyed showing new employees how to use it. The system is clear, easy and thoughtfully designed.

Cons

There really were not many problems with�this software. The only issue I remember was a co-manager getting frustrated because they could not pull a specific report right away. Still, customer support stepped in and resolved the problem.

Pros

Starting out in the front office, this was the first PMS I worked with in my career. It was very user-friendly from the beginning and quite simple to pick up. The features that stood out most to me were the folio management system and the alert system. For example, if I leave a message for a specific guest or an arriving guest, the message automatically appears whenever I open that guest's room in the system.

Cons

I am happy with most of the features in�this platform. One thing I would still recommend is adding a fully online-based setup, so managers could check everything remotely and access�the system�from home.

Pros

It's easy to learn and the variety of shortcuts helps speed up daily tasks and saves a lot of time.

Cons

One frustrating part is that searching for a specific room often keeps loading for a few seconds and previewing a rooming list has the same delay. On top of that logging in each morning can sometimes take around 3 to 5 minutes.

Pros

This is a highly capable management platform that scales well as needs grow and still is easy to use. It includes pretty much everything someone would want in a system.

Cons

The learning curve is definitely one of the harder parts, although it becomes much more manageable with regular use. Aside from that, it's an excellent software.