Rentec Direct Reviews

“Rentec Direct is very user friendly and support is always available and excellent!

Pros

Rentec Direct's software is extremely user-friendly and easy to use. I'm not very computer literate, but I was able to teach myself the program. Whenever I encounter a problem or have a question, the support team is always so helpful, friendly, and personable. This is especially beneficial when feeling stressed and in need of assistance with the software!

Cons

While users acknowledge continuous improvements, they suggest minor changes to certain reports.

“The software is easy to use

Pros

Organizing everything in one place is made easy with this software, and the owner and tenant portal keeps everyone informed about monthly payments.

Cons

Users wish for separate pages for owner and property information during online payments.

“Simple Software System

Pros

With straightforward features and superb customer service, this software is easy to use and hassle-free.

Cons

Users find limitations in website design and lease writing options, desiring more advanced features.

“Awesome program with some needed work

Pros

Once set up, the program is easy to use, excelling in listing properties and handling tenant maintenance requests efficiently.

Cons

Initial online payment setup is reported as time-consuming, but payments become easy once everything is configured.

“Best industry software

Pros

Suited for property listing and management, Rentec Direct is considered the best in the market.

Cons

Poor user interface and lack of mobile apps are mentioned as areas for improvement.

“Great property management software

Pros

The software's ease of use, comprehensive tracking, online payment integration, and maintenance request features contribute to a positive experience.

Cons

Initial delays in online payment integration setup are reported, but seamless operation follows.

“Great value

Pros

Despite occasional confusion, Rentec Direct proves easy to set up and use. The prompt customer service, including recent improvements like the co-renter option, adds to our satisfaction. We've only had the service for a month or two, but so far, we are pleased with the software.

Cons

Users appreciate responsive customer service, even though it might not be the friendliest. Some functionalities are considered standard but are missing, especially in reporting. There are challenges in ACH reporting, and concerns are raised about technology uncertainties. The need for a more comprehensive accounting system and improved reporting functionality is highlighted. Users acknowledge that some issues might be attributed to Forte, the payment processor, with which Rentec has partnered. The desire for more transparency and clarity in ACH processes and pricing is expressed. Overall, the effectiveness of Rentec is recognized, but there are suggestions for enhancements in various areas.

“Great, inexpensive option

Pros

Tracking revenue, expenses, tenant documents, and the EasyPay function make Rentec Direct a valuable tool.

Cons

Learning curve and a desire for a more robust accounting system are identified as concerns.

“Great for my needs

Pros

The ease of use and affordability of Rentec Direct make it a perfect fit for managing my 35 units.

Cons

Tracking real estate loans is a notable absence, requiring workarounds for effective management.

“Great experience for a new property management company

Pros

Exceptional customer support, available hours, and comprehensive knowledge make learning Rentec Direct's ins and outs a smooth process.

Cons

Dated appearance and challenges in mobile use are mentioned as drawbacks.

“Great Software

Pros

With 50 units, I needed a better way to manage my tenants than QuickBooks and a mix of paper, Word, and Excel. Rentec's software is very easy to use and, though it takes a while to set up, seamlessly integrates all aspects. The amazing customer service responds within hours, making it a reliable choice. I plan to move my website to Rentec soon.

Cons

Haven't identified major dislikes yet; prefers deposit slips to show individual check amounts.

“Easy and Integrated Property Management

Pros

Creating a list of specific needs for my circumstances, I compared software options based on functionality and ease for clerical tasks. Rentec, with integrated accounting and background/credit checks, proved to be a good match for our needs and cost-effective.

Cons

Property setup takes time but offers an opportunity to review policies; a necessary step for any system.

“Good for big or small company or owner

Pros

Rentec is great whether you have a couple of rentals or many. It provides everything needed for success in property management.

Cons

Some FAQs are unhelpful and need updating; difficulty editing multiple transactions.

“Best Rental CRM!

Pros

The standout features of Rentec are its customer service and ease of use. The versatile system with numerous features makes it an excellent choice.

Cons

Many features to keep track of; system not optimized if tenants don't pay on the first.

“Helped solve our landlording problems

Pros

Rentec is an all-in-one product handling bookkeeping, tenant screening, communications, and electronic rent collection effectively.

Cons

Wants a better way for bulk editing transactions; finds some processes clunky.

“Awesome Customer Service

Pros

Learning new software can be intimidating, but Rentec's support has been available and extremely helpful in answering questions and providing guidance.

Cons

Some FAQs are outdated, needing updates; mismatch between FAQ instructions and program.

“good try a new software

Pros

Rentec's easy use, intuitive software, and good value make it simple to organize property information efficiently.

Cons

Doesn't meet company requirements; switched to another software that better suits needs.

“Rentec supplied all the elements I have been needing.

Pros

With good customer support, a manageable learning curve, and the ability to be used by multiple users, Rentec fulfilled all my needs, enabling me to handle my own books easily.

Cons

Initially needed frequent customer support; learned to navigate online responses.

“Great Product, Great Price, Great Customer Service

Pros

Affordable and streamlined, Rentec allows me to work from any location. The reports and portal reduce face time with tenants, boosting productivity.

Cons

Wasn't aware of the need to apply for a merchant account; tenants used other payment methods initially.

“Great Experience

Pros

Setting up rental properties with Rentec is quick and easy, taking only 15 minutes to get started.

Cons

Difficulty in setting up rental payments through Forte; struggled with the process.