softwareRentPayment Reviews
3 Reviews
Overall Rating
1.7
3 Reviews
Rating Distribution
5
(0)
4
(0)
3
(1)
2
(0)
1
(2)
Satisfaction Score
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Overall Rating
1.7
3 Reviews
Rating Distribution
5
(0)
4
(0)
3
(1)
2
(0)
1
(2)
Satisfaction Score
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Filters
Industry
Provider Size
Time Used
DO NOT USE THS SERVICE
DO NOT USE THS SERVICE
Pros
We have utilized this service previously for processing payments and was not happy with it all
Cons
Dealing with customer service has been a frustrating experience. We no longer use their payment processing services and requested to cancel. However they informed us that there is a 180 day cancellation period or a charge of over $1,000 for a $19/month service. We provided written notice well in advance but now two months later, they are denying that we did so, despite having email proof. Whenever we try to call, there is no response so we are left with no choice but to communicate via email.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
N/A, 1-10 employees
More than a year
Nov 21, 2023
$15,OOO DIRECT DEPOSIT ERRORS
$15,OOO DIRECT DEPOSIT ERRORS
Pros
When I purchased the website I was informed that it included this software and I didn't have any alternative options.
Cons
I have deposits totaling over $15K that have not been sent to my account. They claimed to have a system error but its been 3 weeks now and nobody has provided us with an answer or resolution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Denny
Commercial Real Estate, 1-10 employees
More than a year
Sep 18, 2020
RentPayment
RentPayment
Pros
I like the fact that it offers convenience to tenants to being able to make electronic payments.
Cons
It would be great if the reports were more simple and easier to navigate. They are not overly complicated but finding the specific information I need can sometimes be a bit challenging.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Jennifer
Real Estates, 1-10 employees
More than a year
Feb 17, 2020
Filters
DO NOT USE THS SERVICE
DO NOT USE THS SERVICE
Pros
We have utilized this service previously for processing payments and was not happy with it all
Cons
Dealing with customer service has been a frustrating experience. We no longer use their payment processing services and requested to cancel. However they informed us that there is a 180 day cancellation period or a charge of over $1,000 for a $19/month service. We provided written notice well in advance but now two months later, they are denying that we did so, despite having email proof. Whenever we try to call, there is no response so we are left with no choice but to communicate via email.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Anonymous
N/A, 1-10 employees
More than a year
Nov 21, 2023
$15,OOO DIRECT DEPOSIT ERRORS
$15,OOO DIRECT DEPOSIT ERRORS
Pros
When I purchased the website I was informed that it included this software and I didn't have any alternative options.
Cons
I have deposits totaling over $15K that have not been sent to my account. They claimed to have a system error but its been 3 weeks now and nobody has provided us with an answer or resolution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Denny
Commercial Real Estate, 1-10 employees
More than a year
Sep 18, 2020
RentPayment
RentPayment
Pros
I like the fact that it offers convenience to tenants to being able to make electronic payments.
Cons
It would be great if the reports were more simple and easier to navigate. They are not overly complicated but finding the specific information I need can sometimes be a bit challenging.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
5
Jennifer
Real Estates, 1-10 employees
More than a year
Feb 17, 2020