ResNexus Reviews

“Excellent from setup to support”

Pros

ResNexus has been a powerful system from the very beginning. From the initial setup to training and the ongoing support afterward, the whole process has been excellent and I really couldn't fault it.

Cons

The only thing I'd like to see is UK based servers for data hosting although I assume that will come later as part of their expansion plans.

“No more double booking problems”

Pros

Ever since we moved to it in 2015, it has continued to improve year after year. We switched after dealing with constant double bookings and booking failures on our previous system and since making the change, we have not had double booking problems. Plus the Academy they provide is something we really value because it highlights new features and industry trends which helps us stay current and competitive. The newer Zift integration and the other processing tools they work with have also been excellent. One of the strongest features we manage through it is the Travel Protection option. It is incredibly helpful to have something meaningful to offer guests who are traveling long distances and booking far in advance since so much can change before their trip. The cost is reasonable and when issues come up, the customer service has been amazing too. I have personally followed up with guests and they have been just as impressed by the genuine, personal support tied to that offering. Honestly if someone is not using it, I think it deserves serious consideration. I even know someone who switched away after being tempted by another system, only to come back and say it was the worst business decision they had made. To me it is like one of the most valuable parts of my business as they are real partners.

Cons

There really is not much to complain about which makes this part hard to answer. The one area that could use attention is how much required information OTAs do not share with us which makes�it�harder to give their customers the level of service we want to provide.�It�is frustrating to have to make up for work the OTAs are unwilling to do, while still paying to essentially handle their responsibilities. There is also too much noise in the data and a lot of information ends up cluttering the screens without being all that useful.

“Connects well with Airbnb”

Pros

ResNexus didn't take much of my time learning and it connects well with Airbnb and other platforms. Yes the reporting tools are basic but still effective which makes managing the property much more organized and efficient.

Cons

One thing that still needs work is the connection between my store and the POS system since�it�isn't as good as�it�should be for keeping operations fully organized and efficient.

“accessible tools”

Pros

Running our hotel with this software has been smooth and efficient. The platform feels very user friendly and the layout is flexible enough that even brand new users can find their way around without much trouble. I also appreciate that each page includes helpful explanations and tooltips which makes every step clearer as you work through the system. One feature I really value is the color coding for OTAs since it makes them much easier to distinguish and helps us quickly see where our strongest channels are. The role assignment options are also a big plus especially being able to give the owner direct access to manage operations when needed. Also the employee activity tracking is extremely useful because it helps me catch and address potential issues early. Most of all the support team has been exceptional and is always quick to respond, they regularly go above and beyond! Their knowledge and commitment are a huge part of what makes the software stand out.

Cons

At this point, I honestly haven't run into anything I dislike about ResNexus. It's the only reservation software I've used but it has handled everything I need as a hotel manager. Even without another platform to compare it against, ResNexus has been dependable, simple and well supported from day one. Whenever I've had a question or needed assistance, the support team has responded quickly and been incredibly helpful. If the system has any weaknesses, I haven't come across them yet.. overall, it has been a very positive experience.

“flexible booking”

Pros

Being able to tailor the booking engine to fit exactly what you need is a huge plus and the options for customizing customer email notifications are just as useful. The team really goes above and beyond during setup and onboarding and they provide all the phone support you need to help you succeed.

Cons

Honestly I can't point to anything I dislike about it. Their customer service is outstanding and the software is very reasonably priced.

“A game changer for reservations!”

Pros

Absolutely everything about it has been a win for my business! I can't think of anything I dislike. It has been a total godsend and the Red Carpet team has brought tremendous value along the way. They've expanded a lot over the past few years and as they've grown we've grown right alongside them. The direct integrations with other platforms have been incredibly beneficial and continue to pay off. Their website team is outstanding and the reservations page is very simple to figure out. I could honestly go on and on!

Cons

Early on, I thought I wanted a pop-up alert every time a new reservation came through. Later, I realized it really wasn't needed because I already get email notifications whenever a reservation is made.

“Efficient training”

Pros

From the initial setup to training and ongoing support this has been a really strong system. The support team has been excellent throughout and I couldn't find fault with the experience from start to finish.

Cons

The only thing I'd like to see is UK based servers for storing data although I assume that will come as part of their expansion plans.

“true partners with standout travel protection!”

Pros

Has been an outstanding system for us and it keeps improving year after year. We made the switch in 2015 after dealing with constant double bookings and failed reservations on our previous platform and since moving over those double booking problems have completely disappeared. One thing we really value is the Academy they provide to highlight new features and industry trends. It helps us stay current and competitive. The newer Zift integration and the other processing tools they work with have also been excellent. One of the strongest features managed through it is the Travel Protection option. It's incredibly valuable to be able to offer guests something like that especially when they are traveling long distances and booking far ahead since so much can change. The cost is reasonable and when issues come up the customer service is great. I've even checked back with guests afterward and they've been very impressed by the genuine and personal support tied to that offering. Anyone not using this software should seriously consider it. A friend of mine was convinced to switch away from it and eventually came back saying it was the biggest mistake they had made in their business. At this point it feels like one of the best parts of my business, they're real partners!

Cons

It's hard to come up with much here. The biggest issue is the amount of required information that OTAs don't share with us which makes it harder to give their customers proper service. It's frustrating to end up doing work the OTAs don't want to handle themselves while still paying for the privilege of doing it. There's also a bit too much noise in the data and some of the information isn't very usable which ends up cluttering the screens.

“powerful channel syncing and reporting”

Pros

Getting started with it didn't take long and it connects well with Airbnb and other platforms. The reporting is easy but still useful which makes managing the property much more effective.

Cons

Something that could be better is the connection between my store and the POS system since it still doesn't work together as smoothly as I'd want for more efficient daily operations.

“User friendly setup”

Pros

The user friendly setup made it pleasant to work with. Also the academy has been very helpful and whenever I need assistance, their team is there for me. And our support agent has been amazing and I have also built genuine friendships along the way.

Cons

Honestly the only downside for me is having to type 100 characters into a survey before I can get to my calendar and check how many people I need to feed especially when I cannot even think of a real con.

“Prompt support since the start”

Pros

we have been using it since opening in 2018 and the support has consistently been prompt and helpful anytime we have had questions or needed assistance. Our account manager has also been wonderful to work with the whole time. I'd absolutely recommend it.

Cons

I cannot think of any downsides. we have been very happy with�it�and haven't run into any problems with them at all.

“No more manual work”

Pros

Having customers handle their own bookings within the limits we set has been a huge plus and the automated pre-arrival emails and post-stay review follow-ups save us a ton of time. Plus it cuts out countless hours of manual work and it really justifies the cost through its Direct Connect integration with online travel agencies like Airbnb and VRBO which helps us keep rooms filled during the shoulder season.

Cons

At this point�it�is basically the main hub for all of our customer and marketing data, except for liability waivers. We still have to use a third-party service for guests to sign those before check-in, based on our insurance company's recommendation.�So it would be much better if�it�included that feature too so every piece of customer information could live in one place and be easier to access.

“Online booking engine saves time”

Pros

The customer service has been excellent. The online booking engine is also decent, simple for guests to use and it saves me a lot of time.

Cons

There are a lot of options in�it so�it�can feel confusing sometimes but the support team is always happy to help and quick to answer my questions.

“Incredibly user friendly for beginners”

Pros

Jumping into resort operations for the first time felt a lot less overwhelming because this system is incredibly user friendly. I was introduced to it just two seasons ago and it didn't take long at all to get comfortable with how everything works. On top of that the support team has been outstanding whenever needed. I am very pleased with this program.

Cons

I honestly don't have any real complaints. As I keep using�it�and discover more features, I may eventually come across something but for now I have had a very positive experience with�it�overall.

“powerful OTA booking control”

Pros

The OTA integration has been a huge help because it keeps my reservations synced and prevents double bookings. With my previous system, I had to enter bookings from other platforms by hand which always came with the risk of overlapping reservations and frustrated customers.

Cons

It�can feel somewhat complex at first but once you get familiar with all the features,�it�becomes incredibly powerful. Also the support team is consistently available and patient, even when the same questions come up more than once while you're still learning�it.

“best PMS for growing hospitality”

Pros

After more than 10 years with ResNexus, it has played a big part in helping our business grow and succeed. The team behind it has been fantastic and the software keeps evolving and getting better every single year. Since I work with several hotels and different PMS platforms, I can honestly say this is by far the best one I have used. I only wish more hotel franchises would consider this tool as their future system.

Cons

Honestly I wouldn't change anything. Everything has been excellent. My only regret is not using their team sooner to help build our new website because I still have more work to finish on that.

“fantastic fit for small hotels”

Pros

Running a small hotel with it has been really easy. As the system is simple to use and their support team/help desk has also been very helpful. It covers everything I currently need and it looks like there are plenty of features available as the business grows, including options like providing codes for automatic door locks.

Cons

There really is not much to complain about. The only frustrations are that moving reservations between rooms with drag and drop can be awkward at times and the mobile interface is difficult to work with when I am away from the property.

“lifesaver during a hard launch”

Pros

Buying my motel in winter 2020 turned into a much bigger challenge than I ever expected especially with the pandemic hitting just four weeks later. Vendors were hard to work with, the SBDA said they would not support new businesses and it felt like one obstacle after another. In the middle of all that, ResNexus was the one vendor that truly came through for me. I spoke with several website and reservation system companies but their team was by far the strongest. They were professional, attentive and actually listened to the vision I had for my website. One staff member even stepped in to help me regain control of my domain and move it to an American company which saved me a lot of stress and frustration. The web designer assigned to me, who was originally from the Northeast, worked incredibly hard to complete my site before flying home to be with her family safely. And anytime I call them, I end up speaking with someone kind, patient and genuinely helpful.

Cons

To be honest there is not much I can say I dislike. The biggest challenge we ran into was moving daily work from�it�into QuickBooks. I even switched over to QuickBooks Online hoping that would make the process better but there were still issues along the way. I eventually hired an accountant to handle those transfers and even she has said�it�is difficult and really only manageable in small batches. Another thing I would love to see improved is the retail sales side of�it.�It�could be more user friendly and I would really like the option to sell gift shop items from my motel online to help bring in income during the slower months.�It�does allow item sales but there is no built-in way to calculate shipping based on the customer's address and related details so we never ended up getting that part launched.

“got the best service everytime”

Pros

From day one it has been a pleasure to use. The biggest highlight for me is the red carpet level of service I receive. I also really enjoy the design and layout because everything I need is clearly visible right on the home screen.

Cons

My only real complaint is with the Interests list. I use�it�a lot to promote to and track guests so the list has grown quite long. I'd really like new items to automatically fall into alphabetical order so�it�stays organized and easier to manage.

“Connects well with website”

Pros

Using the booking engine has been very easy. It connects well with everything I need including my website and point-of-sale system and the support team has been excellent whenever help was needed.

Cons

I feel like my website could definitely use stronger SEO. Also some of the terminology takes time to understand and the booking engine feels more designed for hotels than campgrounds so�it�did not offer the customization I needed for certain specific details.