Hospitality, 1-10 employees
More than a year
“best PMS for growing hospitality”
Pros
After more than 10 years with ResNexus, it has played a big part in helping our business grow and succeed. The team behind it has been fantastic and the software keeps evolving and getting better every single year. Since I work with several hotels and different PMS platforms, I can honestly say this is by far the best one I have used. I only wish more hotel franchises would consider this tool as their future system.
Cons
Honestly I wouldn't change anything. Everything has been excellent. My only regret is not using their team sooner to help build our new website because I still have more work to finish on that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospitality, 1-10 employees
Less than a year
“fantastic fit for small hotels”
Pros
Running a small hotel with it has been really easy. As the system is simple to use and their support team/help desk has also been very helpful. It covers everything I currently need and it looks like there are plenty of features available as the business grows, including options like providing codes for automatic door locks.
Cons
There really is not much to complain about. The only frustrations are that moving reservations between rooms with drag and drop can be awkward at times and the mobile interface is difficult to work with when I am away from the property.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“lifesaver during a hard launch”
Pros
Buying my motel in winter 2020 turned into a much bigger challenge than I ever expected especially with the pandemic hitting just four weeks later. Vendors were hard to work with, the SBDA said they would not support new businesses and it felt like one obstacle after another. In the middle of all that, ResNexus was the one vendor that truly came through for me. I spoke with several website and reservation system companies but their team was by far the strongest. They were professional, attentive and actually listened to the vision I had for my website. One staff member even stepped in to help me regain control of my domain and move it to an American company which saved me a lot of stress and frustration. The web designer assigned to me, who was originally from the Northeast, worked incredibly hard to complete my site before flying home to be with her family safely. And anytime I call them, I end up speaking with someone kind, patient and genuinely helpful.
Cons
To be honest there is not much I can say I dislike. The biggest challenge we ran into was moving daily work from�it�into QuickBooks. I even switched over to QuickBooks Online hoping that would make the process better but there were still issues along the way. I eventually hired an accountant to handle those transfers and even she has said�it�is difficult and really only manageable in small batches. Another thing I would love to see improved is the retail sales side of�it.�It�could be more user friendly and I would really like the option to sell gift shop items from my motel online to help bring in income during the slower months.�It�does allow item sales but there is no built-in way to calculate shipping based on the customer's address and related details so we never ended up getting that part launched.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Hospitality, 1-10 employees
More than a year
“got the best service everytime”
Pros
From day one it has been a pleasure to use. The biggest highlight for me is the red carpet level of service I receive. I also really enjoy the design and layout because everything I need is clearly visible right on the home screen.
Cons
My only real complaint is with the Interests list. I use�it�a lot to promote to and track guests so the list has grown quite long. I'd really like new items to automatically fall into alphabetical order so�it�stays organized and easier to manage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“Connects well with website”
Pros
Using the booking engine has been very easy. It connects well with everything I need including my website and point-of-sale system and the support team has been excellent whenever help was needed.
Cons
I feel like my website could definitely use stronger SEO. Also some of the terminology takes time to understand and the booking engine feels more designed for hotels than campgrounds so�it�did not offer the customization I needed for certain specific details.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
More than a year
“better than error-prone platforms”
Pros
Compared with other systems I tested, it made a much better impression. The support team has been really helpful and it includes plenty of the features you actually need, plus a lot of extra ones that I may never use but clearly serve a purpose for others. Also it is easy to work with and generally makes sense, unlike some of the other platforms I tried that felt confusing and were more likely to cause errors. That's where it really stands apart.
Cons
Because there are so many features included,�it�can feel a little overwhelming at times. This is a very small issue overall but I have run into a couple of synchronization problems with third-party booking engines such as�Booking.com.�The upside is that their customer support handled those issues right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Hospitality, 1-10 employees
More than a year
“reliable for daily use”
Pros
ResNexus was very user friendly and it has been reliable day to day. The Red Carpet team is always very helpful whenever I need assistance and I also really enjoy the webinars.
Cons
There honestly isn't much to dislike. If I had to mention something, I'd say the price although even then�it�still feels like a bargain for what�it�offers.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“Responsive support even on holidays”
Pros
Everything has worked reliably and the staff is incredibly responsive, even 24/7 and on holidays. Also the support has been really helpful and usually knows exactly what I need to do or who I should contact. So yes I would absolutely recommend it.
Cons
Honestly I cannot think of any issues or reasons not to like�it. The setup was quick and the website has been very well received by my clients as they say�it's well designed and simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 1-10 employees
More than a year
“Support staff go out of way”
Pros
One reason we keep doing business with them is the attitude of the support staff. Tony, Jeremy, Kat, Tim and the rest of the team consistently go out of their way to help and make things work. They stay highly professional and remarkably positive, even during times when the system is not functioning the way it should.
Cons
A few parts still don't work correctly and some updates seem to be released without enough thorough testing at least from my perspective. I know I can be the one who complains the most and probably use the system in more advanced ways than most people but I don't agree with building something that's just good enough for most users. I really wish certain features were improved. That said the support team absolutely deserves credit. They do listen to these concerns and have continued working on them over the years.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Hospitality, 1-10 employees
Less than a year
“team knows the system well”
Pros
Whenever questions come up, the customer support team is outstanding. They really know the system well, give clear answers and the staff is always helpful and professional.
Cons
Like with most software platforms, a few minor bugs show up now and then but they're usually resolved very quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 1-10 employees
More than a year
“staff solves problems quickly”
Pros
Getting everything configured in the back office was a really positive experience. Plus the support team walked us through the details, helped with setup and made the needed adjustments along the way. They are also enjoyable to talk with and very good at working through problems.
Cons
Honestly I don't have any complaints. The team has been dependable, friendly and always willing to help. I am usually hard to reach in the morning but they always returns my calls.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Leisure, Travel & Tourism, 1-10 employees
More than a year
“Support is there when needed”
Pros
I have been using it since 2005 and even though I don't take advantage of every feature, it still makes day to day work a lot simpler. Whenever something comes up or I run into an issue, support is there and I am able to get help.
Cons
The updates to the Grid have been the hardest part for me. I much prefer the version I have always used because�it�made�it�easier to see the day of the week and the date at a glance. In the newer version, the colors don't make�it�as quick to assess what's going on overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“Continues to innovate and improve”
Pros
From an operator's perspective, the system is very user friendly. They continue to innovate and make improvements to the product and the support team is both friendly and very helpful.
Cons
Some guests have had problems with the online booking engine. If they pick a room type that is not available, they sometimes think nothing else is open. So a simpler single-page view showing all available rooms could make that clearer.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Hospitality, 11-50 employees
Less than a year
“built strong working relationship”
Pros
ResNexus was unlike any setup process I have had with other software. As the team handled onboarding exceptionally well and put real effort into building a strong working relationship from the beginning.
Cons
There are times when integrations don't work as expected but the response is very fast. I have run into a few issues and whenever I text my rep, they take care of�it�right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Hospitality, 1-10 employees
Less than a year
“Support regularly checks in with us”
Pros
One of the biggest strengths is the communication and how well they know their product. Plus the support team is incredibly knowledgeable and regularly checks in with the Inn of Chagrin to make sure I am using everything it offers so we can keep operating it properly and successfully.
Cons
To be honest nothing comes to mind. Anytime an issue pops up, my rep walks me through�it. With hospitality constantly changing, the team do a fantastic job helping our property perform at its best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Hospitality, 1-10 employees
More than a year
“One stop shop for properties”
Pros
Using it is very easy especially with the package options available. Plus it works as a one stop shop for managing a property and the Red Carpet service is a really valuable bonus.
Cons
The only thing I'd really want added is the ability to manage multiple properties from a single dashboard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“exceptional company”
Pros
After more than 25 years of using ResNexus, I can say they've been an outstanding company to work with. The software is excellent and their customer support has always been amazing. One thing that really meant a lot was that they cared enough to send a representative out to our relatively small area in the Outer Banks of North Carolina to make sure we were getting the most out of the system. That visit was incredibly helpful. He spent plenty of time with us and walked us through some important features we hadn't been fully using.
Cons
Honestly I don't have any complaints about�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than a year
“Saved me hundreds of hours”
Pros
From day one, our support representative has been an incredible representative for this company. His customer service has really impressed me. ResNexus has saved me hundreds of hours and helped my lodging business become more successful. Currant Ridge in Alaska truly appreciates him. So if you are considering booking software, this is absolutely the one to choose.
Cons
I still haven't come across anything negative to say about�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than a year
“Helps me stay calm”
Pros
Whenever I need help, the team always help and is amazing. If I am stressed or in a panic, they always helps me calm down and feel reassured.
Cons
Some of the help videos covering topics I need are out of date.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospitality, 1-10 employees
Less than 6 months
“Goes above and beyond always”
Pros
Cody and the whole team have been amazing. They consistently go above and beyond to make sure we're taken care of.
Cons
It�does get glitchy from time to time but overall I am still very happy with�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10