ResNexus Reviews

“online reservations made simpler”

Pros

Reservation management has been very convenient especially for quick checks of online bookings and guest reservation summaries. Everything is laid out clearly so I can view availability, guest details and booking history at a glance without digging through multiple screens. This setup saves time, reduces errors and makes calendar management feel smooth and stress-free.

Cons

I'm still getting familiar with the credit card processing side. Since I only signed up recently I'm still working out how payouts and credit card charges are organized.

“helps hotels grow”

Pros

One of the best parts of using it has been the customer service. Their team really knows the details of the industry and offers subject-matter expertise that can genuinely help hotels grow and scale.

Cons

The booking engine interface feels a bit dated and could definitely use a refresh. I'd also like to see them add support for meta ads.

“Well informed support for hotel growth”

Pros

Their customer service team is a real highlight. They're very well informed about the specifics of the industry and that expertise genuinely helps hotels grow and scale.

Cons

The booking engine interface feels a bit dated and could use a refresh. It would also be nice if they offered support for meta ads.

“Helped transition from phone to online”

Pros

Back in 2018, we were still running the business almost entirely by phone and mail so moving to an online booking system felt like a big leap. This tool really helped us make that transition by giving us the best way to manage reservations, create retail items and stay in touch with guests. Their customer support team has also been incredibly helpful throughout the time we have been using the platform.

Cons

Getting everything moved online was definitely challenging in the beginning. Since we are a Canadian business, we have also run into a few complications with payment processing because�it�is primarily built around USD and U.S. payment methods. Options like e-transfer, along with the fact that we don't use pennies, have forced us to come up with some workarounds but whenever those issues came up, their team was always there to help us figure things out.

“online booking that transformed us”

Pros

Back in 2018 we were still running the business almost entirely by phone and mail so moving to an online booking system was a big adjustment in the beginning. This really helped us make that transition by giving us the tools to handle reservations, create retail items and stay in touch with guests all in one place. Their customer support has also been consistently helpful throughout the time we've been using the platform!

Cons

Switching everything online definitely came with some difficulty at first. Since we're a Canadian business we've also run into a few complications with payment processing because the system is primarily set up for USD and US based payment methods. Things like e transfers and the fact that we don't use pennies have forced us to come up with some workarounds but whenever those issues came up their team was there to help us figure them out.

“bugs and unreliable support”

Pros

The email templates and CRM in ResNexus are excellent and the front line support team was excellent as well. Also rate management felt less cluttered than any other system we had used and the booking engine was the only one flexible enough to let us sell almost anything, not just overnight stays.

Cons

Unfortunately the second-level support was terrible and�the platform�had far too many bugs. We were getting several calls every day from guests saying the dates they wanted showed as unavailable on our direct booking site, even while the major hotel websites still showed open availability. Because of that, we ended up handling a large number of bookings by phone.�It�also kept deleting tax settings on the major channels. They present being family-run and not backed by venture capital as a key strength but we learned pretty quickly that�it�cuts both ways. If they don't like you personally, they seem willing to drop you immediately since they are not accountable to shareholders or a board.

“Customer support is top notch”

Pros

After a lifetime in the tourism industry, I can honestly say the product and customer support here are second to none. I really mean that. This team has been the best I have worked with and the software itself is simple and very easy to use.

Cons

Even the setup process was excellent especially since they can handle�it�for you if needed. The training was really helpful and made�it�easy to understand and customer service responds incredibly fast sometimes in seconds sometimes within minutes or by phone. Honestly�it's amazing.

“No other company could match it”

Pros

Our reservations and reporting run really well with this system. It has also been consistently available whenever we have needed help. we have been with them for years, going back to when they first started and even though we have looked at switching a couple of times, no other company has been able to match what we're getting here.

Cons

Honestly everything has been working really well and I don't have any real complaints. The only thing I'd like is the option to add extra features without having to pay additional fees.

“One on one support available”

Pros

More than anything, I rely on the customer support. It's always one on one with someone who really understands what my business needs.

Cons

I don't have any complaints about the service I have received. The responses have consistently been prompt and accurate and every question or concern is handled professionally.

“Calendar grid works wonders”

Pros

Having everything I need for reservations in one place has been a huge help. Also the system is incredibly user friendly and the calendar grid lets me see the month ahead at once. Making website changes is also not a issue anymore, whether I need to update room details, swap photos, adjust rates or make other edits and I can usually get it done within minutes. Plus it is really convenient to block off dates right away when plans change unexpectedly. Whenever something comes up, our representative gets back to us with a phone call in a reasonable timeframe which I really like. Honestly it pays for itself with just one rental. On top of that the webinars are a big plus because they keep us informed about new tools and better ways to use the system efficiently.

Cons

Overall I am very happy with�it�overall. If I could change one small thing, I'd prefer to keep my password active for a longer period of time though�it's really not a major issue for me.

“support win me over”

Pros

Having reliable support has been the best part for me. My dedicated hospitality contact is always on point as he is knowledgeable, friendly and quick to fix whatever issue comes up. I also really like the reports I can pull up with just the push of a button.

Cons

The biggest downside is the credit card processing cost. As a small business owner,�it�takes a pretty large bite out of my paycheck.

“bugs and awful help”

Pros

One area where it really delivers is the email templates and CRM both of which are good. Their first level support team was also outstanding. I also appreciated how uncluttered the rate management setup was compared with other systems we had used and the booking engine stood out because it was flexible enough to sell far more than just overnight stays.

Cons

That said the second level customer support was terrible and the system had a huge number of bugs. We were getting multiple calls every day from customers saying our direct booking site showed their dates as unavailable even though the big hotel sites still showed availability so we ended up having to take a lot of reservations by phone. Oher than that the system would remove our tax settings from the major channels. They promote the fact that they are family un and not dependent on venture capital as a major advantage but we learned pretty quickly that this can cut both ways. If they don't like you on a personal level they seem willing to drop you immediately because they are not accountable to shareholders or a board.

“Great training!”

Pros

After a lifetime in the tourism industry I can honestly say the product and customer support here are second to none. I really mean that. The team has been outstanding and the software itself is simple to use and works very well.

Cons

Setup was excellent and can even be handled for you if needed which made getting started touble free. The training on how to use the product was very helpful and customer service responds incredibly fast sometimes within seconds or minutes or just with a quick phone call. Honestly amazing!

“reliable reservations”

Pros

After several years of using this software it continues to handle our reservations and reporting exactly the way we need. Their team is consistently available whenever help comes up and that kind of support has made a big difference. We've looked at other options a couple of times over the years but nothing else has matched the overall value and service we're getting here.

Cons

At this point everything is working really well and I don't have any real complaints. The only thing I'd change is the extra cost for add on features, I just wish those extras could be included without additional fees.

“Responsive team I can count on”

Pros

More than anything I rely on the customer support. It's always one on one with someone who really understands what my business needs.

Cons

Don't have any complaints about the service I've received. Responses have always been prompt and accurate and my questions and concerns are handled very professionally.

“All in one reservation win”

Pros

Everything I need for reservations being in one place has been a huge plus. The system is very user friendly and the grid lets me quickly see what the month ahead looks like at a glance. Updating the website is fast and I can make changes to rooms, photos, rates and more within just a few minutes. It's also really convenient to block off days on short notice whenever I need to. If something comes up, our representative is always quick to respond with a phone call in a reasonable timeframe. Honestly it pays for itself with just one rental. We also really enjoy the webinars since they keep us up to date on tools that help us run the system more efficiently.

Cons

I really love ResNexus and my only minor complaint is that I wish I could keep my password active for a longer period of time. It's a very small issue for me, though.

“instant reports”

Pros

Having a dedicated hospitality support person has been the best part for me. Their team is consistently well informed, personable and quick to fix any issues that come up. I also really appreciate the reports I can pull up at the push of a button.

Cons

The credit card processing cost is the downside. For a small business like mine it takes a pretty big chunk out of my paycheck.

“color coding for OTAs helps”

Pros

Running our hotel with ResNexus has been superb and efficient. The platform is very user friendly and the interface is easy to navigate even for someone completely new to the system. I also like that each page includes clear explanations and tooltips which makes every step easier to understand. One feature I really value is the color-coding for OTAs. It makes it much easier to tell them apart and quickly see where we are performing best. The ability to assign roles is another big plus especially being able to give the owner direct access to oversee operations. On top of that employee activity tracking helps me catch and address potential issues early. More than anything, the support team has been exceptional. They are always quick to respond and regularly go above and beyond. Their knowledge and commitment are a big part of what makes it stand out.

Cons

At this point I really don't have any complaints about�it.�It's the only reservation software I have used but�it�has fully covered everything I need as a hotel manager. Since I don't have another platform to compare�it�against, I can only speak to my own experience and�it�has been dependable, user friendly and backed by excellent support from day one. Whenever I have had a question or needed assistance, the support team has responded quickly and been extremely helpful. If�it�has any weaknesses, I honestly haven't run into them yet as the experience has been consistently positive all around.

“Customizable booking engine”

Pros

Being able to customize the booking engine around your exact needs has been a huge advantage and the flexibility for customizing customer email notifications is just as valuable. The team puts in a lot of effort to get everything set up and onboarded properly and they provide all the phone support you need to help you succeed.

Cons

Honestly I cannot point to anything I dislike about�it. Their customer service is outstanding and�it�is priced very reasonably.

“a blessing for my business”

Pros

Honestly I cannot say enough good things about it. There really is not anything about it that I dislike. It has been a complete blessing for my business. The Red Carpet team has brought tremendous value and has been a major support along the way. They've grown a lot over the years and as their platform keeps expanding, my business benefits right along with it. The direct integrations with other platforms have been incredibly rewarding and continue to add value. Their website team is outstanding and the reservations page is very simple to navigate. I could go on and on.

Cons

Early on, I thought I wanted a pop-up alert every time a new reservation came through. Later I realized�it�really wasn't needed because I already get email notifications whenever a reservation comes in.