ResNexus Reviews

“online reservations made simpler

Pros

Reservation management has been very convenient especially for quick checks of online bookings and guest reservation summaries. Everything is laid out clearly so I can view availability, guest details and booking history at a glance without digging through multiple screens. This setup saves time, reduces errors and makes calendar management feel smooth and stress-free.

Cons

I'm still getting familiar with the credit card processing side. Since I only signed up recently I'm still working out how payouts and credit card charges are organized.

“helps hotels grow

Pros

One of the best parts of using it has been the customer service. Their team really knows the details of the industry and offers subject-matter expertise that can genuinely help hotels grow and scale.

Cons

The booking engine interface feels a bit dated and could definitely use a refresh. I'd also like to see them add support for meta ads.

“Well informed support for hotel growth

Pros

Their customer service team is a real highlight. They're very well informed about the specifics of the industry and that expertise genuinely helps hotels grow and scale.

Cons

The booking engine interface feels a bit dated and could use a refresh. It would also be nice if they offered support for meta ads.

“Helped transition from phone to online

Pros

Back in 2018, we were still running the business almost entirely by phone and mail so moving to an online booking system felt like a big leap. This tool really helped us make that transition by giving us the best way to manage reservations, create retail items and stay in touch with guests. Their customer support team has also been incredibly helpful throughout the time we have been using the platform.

Cons

Getting everything moved online was definitely challenging in the beginning. Since we are a Canadian business, we have also run into a few complications with payment processing because�it�is primarily built around USD and U.S. payment methods. Options like e-transfer, along with the fact that we don't use pennies, have forced us to come up with some workarounds but whenever those issues came up, their team was always there to help us figure things out.

“online booking that transformed us

Pros

Back in 2018 we were still running the business almost entirely by phone and mail so moving to an online booking system was a big adjustment in the beginning. This really helped us make that transition by giving us the tools to handle reservations, create retail items and stay in touch with guests all in one place. Their customer support has also been consistently helpful throughout the time we've been using the platform!

Cons

Switching everything online definitely came with some difficulty at first. Since we're a Canadian business we've also run into a few complications with payment processing because the system is primarily set up for USD and US based payment methods. Things like e transfers and the fact that we don't use pennies have forced us to come up with some workarounds but whenever those issues came up their team was there to help us figure them out.

“bugs and unreliable support

Pros

The email templates and CRM in ResNexus are excellent and the front line support team was excellent as well. Also rate management felt less cluttered than any other system we had used and the booking engine was the only one flexible enough to let us sell almost anything, not just overnight stays.

Cons

Unfortunately the second-level support was terrible and�the platform�had far too many bugs. We were getting several calls every day from guests saying the dates they wanted showed as unavailable on our direct booking site, even while the major hotel websites still showed open availability. Because of that, we ended up handling a large number of bookings by phone.�It�also kept deleting tax settings on the major channels. They present being family-run and not backed by venture capital as a key strength but we learned pretty quickly that�it�cuts both ways. If they don't like you personally, they seem willing to drop you immediately since they are not accountable to shareholders or a board.

“Customer support is top notch

Pros

After a lifetime in the tourism industry, I can honestly say the product and customer support here are second to none. I really mean that. This team has been the best I have worked with and the software itself is simple and very easy to use.

Cons

Even the setup process was excellent especially since they can handle�it�for you if needed. The training was really helpful and made�it�easy to understand and customer service responds incredibly fast sometimes in seconds sometimes within minutes or by phone. Honestly�it's amazing.

“No other company could match it

Pros

Our reservations and reporting run really well with this system. It has also been consistently available whenever we have needed help. we have been with them for years, going back to when they first started and even though we have looked at switching a couple of times, no other company has been able to match what we're getting here.

Cons

Honestly everything has been working really well and I don't have any real complaints. The only thing I'd like is the option to add extra features without having to pay additional fees.

“One on one support available

Pros

More than anything, I rely on the customer support. It's always one on one with someone who really understands what my business needs.

Cons

I don't have any complaints about the service I have received. The responses have consistently been prompt and accurate and every question or concern is handled professionally.

“Calendar grid works wonders

Pros

Having everything I need for reservations in one place has been a huge help. Also the system is incredibly user friendly and the calendar grid lets me see the month ahead at once. Making website changes is also not a issue anymore, whether I need to update room details, swap photos, adjust rates or make other edits and I can usually get it done within minutes. Plus it is really convenient to block off dates right away when plans change unexpectedly. Whenever something comes up, our representative gets back to us with a phone call in a reasonable timeframe which I really like. Honestly it pays for itself with just one rental. On top of that the webinars are a big plus because they keep us informed about new tools and better ways to use the system efficiently.

Cons

Overall I am very happy with�it�overall. If I could change one small thing, I'd prefer to keep my password active for a longer period of time though�it's really not a major issue for me.

“support win me over

Pros

Having reliable support has been the best part for me. My dedicated hospitality contact is always on point as he is knowledgeable, friendly and quick to fix whatever issue comes up. I also really like the reports I can pull up with just the push of a button.

Cons

The biggest downside is the credit card processing cost. As a small business owner,�it�takes a pretty large bite out of my paycheck.

“bugs and awful help

Pros

One area where it really delivers is the email templates and CRM both of which are good. Their first level support team was also outstanding. I also appreciated how uncluttered the rate management setup was compared with other systems we had used and the booking engine stood out because it was flexible enough to sell far more than just overnight stays.

Cons

That said the second level customer support was terrible and the system had a huge number of bugs. We were getting multiple calls every day from customers saying our direct booking site showed their dates as unavailable even though the big hotel sites still showed availability so we ended up having to take a lot of reservations by phone. Oher than that the system would remove our tax settings from the major channels. They promote the fact that they are family un and not dependent on venture capital as a major advantage but we learned pretty quickly that this can cut both ways. If they don't like you on a personal level they seem willing to drop you immediately because they are not accountable to shareholders or a board.

“Great training!

Pros

After a lifetime in the tourism industry I can honestly say the product and customer support here are second to none. I really mean that. The team has been outstanding and the software itself is simple to use and works very well.

Cons

Setup was excellent and can even be handled for you if needed which made getting started touble free. The training on how to use the product was very helpful and customer service responds incredibly fast sometimes within seconds or minutes or just with a quick phone call. Honestly amazing!

“reliable reservations

Pros

After several years of using this software it continues to handle our reservations and reporting exactly the way we need. Their team is consistently available whenever help comes up and that kind of support has made a big difference. We've looked at other options a couple of times over the years but nothing else has matched the overall value and service we're getting here.

Cons

At this point everything is working really well and I don't have any real complaints. The only thing I'd change is the extra cost for add on features, I just wish those extras could be included without additional fees.

“Responsive team I can count on

Pros

More than anything I rely on the customer support. It's always one on one with someone who really understands what my business needs.

Cons

Don't have any complaints about the service I've received. Responses have always been prompt and accurate and my questions and concerns are handled very professionally.

“All in one reservation win

Pros

Everything I need for reservations being in one place has been a huge plus. The system is very user friendly and the grid lets me quickly see what the month ahead looks like at a glance. Updating the website is fast and I can make changes to rooms, photos, rates and more within just a few minutes. It's also really convenient to block off days on short notice whenever I need to. If something comes up, our representative is always quick to respond with a phone call in a reasonable timeframe. Honestly it pays for itself with just one rental. We also really enjoy the webinars since they keep us up to date on tools that help us run the system more efficiently.

Cons

I really love ResNexus and my only minor complaint is that I wish I could keep my password active for a longer period of time. It's a very small issue for me, though.

“instant reports

Pros

Having a dedicated hospitality support person has been the best part for me. Their team is consistently well informed, personable and quick to fix any issues that come up. I also really appreciate the reports I can pull up at the push of a button.

Cons

The credit card processing cost is the downside. For a small business like mine it takes a pretty big chunk out of my paycheck.

“color coding for OTAs helps

Pros

Running our hotel with ResNexus has been superb and efficient. The platform is very user friendly and the interface is easy to navigate even for someone completely new to the system. I also like that each page includes clear explanations and tooltips which makes every step easier to understand. One feature I really value is the color-coding for OTAs. It makes it much easier to tell them apart and quickly see where we are performing best. The ability to assign roles is another big plus especially being able to give the owner direct access to oversee operations. On top of that employee activity tracking helps me catch and address potential issues early. More than anything, the support team has been exceptional. They are always quick to respond and regularly go above and beyond. Their knowledge and commitment are a big part of what makes it stand out.

Cons

At this point I really don't have any complaints about�it.�It's the only reservation software I have used but�it�has fully covered everything I need as a hotel manager. Since I don't have another platform to compare�it�against, I can only speak to my own experience and�it�has been dependable, user friendly and backed by excellent support from day one. Whenever I have had a question or needed assistance, the support team has responded quickly and been extremely helpful. If�it�has any weaknesses, I honestly haven't run into them yet as the experience has been consistently positive all around.

“Customizable booking engine

Pros

Being able to customize the booking engine around your exact needs has been a huge advantage and the flexibility for customizing customer email notifications is just as valuable. The team puts in a lot of effort to get everything set up and onboarded properly and they provide all the phone support you need to help you succeed.

Cons

Honestly I cannot point to anything I dislike about�it. Their customer service is outstanding and�it�is priced very reasonably.

“a blessing for my business

Pros

Honestly I cannot say enough good things about it. There really is not anything about it that I dislike. It has been a complete blessing for my business. The Red Carpet team has brought tremendous value and has been a major support along the way. They've grown a lot over the years and as their platform keeps expanding, my business benefits right along with it. The direct integrations with other platforms have been incredibly rewarding and continue to add value. Their website team is outstanding and the reservations page is very simple to navigate. I could go on and on.

Cons

Early on, I thought I wanted a pop-up alert every time a new reservation came through. Later I realized�it�really wasn't needed because I already get email notifications whenever a reservation comes in.

“Excellent from setup to support

Pros

ResNexus has been a powerful system from the very beginning. From the initial setup to training and the ongoing support afterward, the whole process has been excellent and I really couldn't fault it.

Cons

The only thing I'd like to see is UK based servers for data hosting although I assume that will come later as part of their expansion plans.

“No more double booking problems

Pros

Ever since we moved to it in 2015, it has continued to improve year after year. We switched after dealing with constant double bookings and booking failures on our previous system and since making the change, we have not had double booking problems. Plus the Academy they provide is something we really value because it highlights new features and industry trends which helps us stay current and competitive. The newer Zift integration and the other processing tools they work with have also been excellent. One of the strongest features we manage through it is the Travel Protection option. It is incredibly helpful to have something meaningful to offer guests who are traveling long distances and booking far in advance since so much can change before their trip. The cost is reasonable and when issues come up, the customer service has been amazing too. I have personally followed up with guests and they have been just as impressed by the genuine, personal support tied to that offering. Honestly if someone is not using it, I think it deserves serious consideration. I even know someone who switched away after being tempted by another system, only to come back and say it was the worst business decision they had made. To me it is like one of the most valuable parts of my business as they are real partners.

Cons

There really is not much to complain about which makes this part hard to answer. The one area that could use attention is how much required information OTAs do not share with us which makes�it�harder to give their customers the level of service we want to provide.�It�is frustrating to have to make up for work the OTAs are unwilling to do, while still paying to essentially handle their responsibilities. There is also too much noise in the data and a lot of information ends up cluttering the screens without being all that useful.

“Connects well with Airbnb

Pros

ResNexus didn't take much of my time learning and it connects well with Airbnb and other platforms. Yes the reporting tools are basic but still effective which makes managing the property much more organized and efficient.

Cons

One thing that still needs work is the connection between my store and the POS system since�it�isn't as good as�it�should be for keeping operations fully organized and efficient.

“accessible tools

Pros

Running our hotel with this software has been smooth and efficient. The platform feels very user friendly and the layout is flexible enough that even brand new users can find their way around without much trouble. I also appreciate that each page includes helpful explanations and tooltips which makes every step clearer as you work through the system. One feature I really value is the color coding for OTAs since it makes them much easier to distinguish and helps us quickly see where our strongest channels are. The role assignment options are also a big plus especially being able to give the owner direct access to manage operations when needed. Also the employee activity tracking is extremely useful because it helps me catch and address potential issues early. Most of all the support team has been exceptional and is always quick to respond, they regularly go above and beyond! Their knowledge and commitment are a huge part of what makes the software stand out.

Cons

At this point, I honestly haven't run into anything I dislike about ResNexus. It's the only reservation software I've used but it has handled everything I need as a hotel manager. Even without another platform to compare it against, ResNexus has been dependable, simple and well supported from day one. Whenever I've had a question or needed assistance, the support team has responded quickly and been incredibly helpful. If the system has any weaknesses, I haven't come across them yet.. overall, it has been a very positive experience.

“flexible booking

Pros

Being able to tailor the booking engine to fit exactly what you need is a huge plus and the options for customizing customer email notifications are just as useful. The team really goes above and beyond during setup and onboarding and they provide all the phone support you need to help you succeed.

Cons

Honestly I can't point to anything I dislike about it. Their customer service is outstanding and the software is very reasonably priced.

“A game changer for reservations!

Pros

Absolutely everything about it has been a win for my business! I can't think of anything I dislike. It has been a total godsend and the Red Carpet team has brought tremendous value along the way. They've expanded a lot over the past few years and as they've grown we've grown right alongside them. The direct integrations with other platforms have been incredibly beneficial and continue to pay off. Their website team is outstanding and the reservations page is very simple to figure out. I could honestly go on and on!

Cons

Early on, I thought I wanted a pop-up alert every time a new reservation came through. Later, I realized it really wasn't needed because I already get email notifications whenever a reservation is made.

“Efficient training

Pros

From the initial setup to training and ongoing support this has been a really strong system. The support team has been excellent throughout and I couldn't find fault with the experience from start to finish.

Cons

The only thing I'd like to see is UK based servers for storing data although I assume that will come as part of their expansion plans.

“true partners with standout travel protection!

Pros

Has been an outstanding system for us and it keeps improving year after year. We made the switch in 2015 after dealing with constant double bookings and failed reservations on our previous platform and since moving over those double booking problems have completely disappeared. One thing we really value is the Academy they provide to highlight new features and industry trends. It helps us stay current and competitive. The newer Zift integration and the other processing tools they work with have also been excellent. One of the strongest features managed through it is the Travel Protection option. It's incredibly valuable to be able to offer guests something like that especially when they are traveling long distances and booking far ahead since so much can change. The cost is reasonable and when issues come up the customer service is great. I've even checked back with guests afterward and they've been very impressed by the genuine and personal support tied to that offering. Anyone not using this software should seriously consider it. A friend of mine was convinced to switch away from it and eventually came back saying it was the biggest mistake they had made in their business. At this point it feels like one of the best parts of my business, they're real partners!

Cons

It's hard to come up with much here. The biggest issue is the amount of required information that OTAs don't share with us which makes it harder to give their customers proper service. It's frustrating to end up doing work the OTAs don't want to handle themselves while still paying for the privilege of doing it. There's also a bit too much noise in the data and some of the information isn't very usable which ends up cluttering the screens.

“powerful channel syncing and reporting

Pros

Getting started with it didn't take long and it connects well with Airbnb and other platforms. The reporting is easy but still useful which makes managing the property much more effective.

Cons

Something that could be better is the connection between my store and the POS system since it still doesn't work together as smoothly as I'd want for more efficient daily operations.

“User friendly setup

Pros

The user friendly setup made it pleasant to work with. Also the academy has been very helpful and whenever I need assistance, their team is there for me. And our support agent has been amazing and I have also built genuine friendships along the way.

Cons

Honestly the only downside for me is having to type 100 characters into a survey before I can get to my calendar and check how many people I need to feed especially when I cannot even think of a real con.

“Prompt support since the start

Pros

we have been using it since opening in 2018 and the support has consistently been prompt and helpful anytime we have had questions or needed assistance. Our account manager has also been wonderful to work with the whole time. I'd absolutely recommend it.

Cons

I cannot think of any downsides. we have been very happy with�it�and haven't run into any problems with them at all.

“No more manual work

Pros

Having customers handle their own bookings within the limits we set has been a huge plus and the automated pre-arrival emails and post-stay review follow-ups save us a ton of time. Plus it cuts out countless hours of manual work and it really justifies the cost through its Direct Connect integration with online travel agencies like Airbnb and VRBO which helps us keep rooms filled during the shoulder season.

Cons

At this point�it�is basically the main hub for all of our customer and marketing data, except for liability waivers. We still have to use a third-party service for guests to sign those before check-in, based on our insurance company's recommendation.�So it would be much better if�it�included that feature too so every piece of customer information could live in one place and be easier to access.

“Online booking engine saves time

Pros

The customer service has been excellent. The online booking engine is also decent, simple for guests to use and it saves me a lot of time.

Cons

There are a lot of options in�it so�it�can feel confusing sometimes but the support team is always happy to help and quick to answer my questions.

“Incredibly user friendly for beginners

Pros

Jumping into resort operations for the first time felt a lot less overwhelming because this system is incredibly user friendly. I was introduced to it just two seasons ago and it didn't take long at all to get comfortable with how everything works. On top of that the support team has been outstanding whenever needed. I am very pleased with this program.

Cons

I honestly don't have any real complaints. As I keep using�it�and discover more features, I may eventually come across something but for now I have had a very positive experience with�it�overall.

“powerful OTA booking control

Pros

The OTA integration has been a huge help because it keeps my reservations synced and prevents double bookings. With my previous system, I had to enter bookings from other platforms by hand which always came with the risk of overlapping reservations and frustrated customers.

Cons

It�can feel somewhat complex at first but once you get familiar with all the features,�it�becomes incredibly powerful. Also the support team is consistently available and patient, even when the same questions come up more than once while you're still learning�it.

“best PMS for growing hospitality

Pros

After more than 10 years with ResNexus, it has played a big part in helping our business grow and succeed. The team behind it has been fantastic and the software keeps evolving and getting better every single year. Since I work with several hotels and different PMS platforms, I can honestly say this is by far the best one I have used. I only wish more hotel franchises would consider this tool as their future system.

Cons

Honestly I wouldn't change anything. Everything has been excellent. My only regret is not using their team sooner to help build our new website because I still have more work to finish on that.

“fantastic fit for small hotels

Pros

Running a small hotel with it has been really easy. As the system is simple to use and their support team/help desk has also been very helpful. It covers everything I currently need and it looks like there are plenty of features available as the business grows, including options like providing codes for automatic door locks.

Cons

There really is not much to complain about. The only frustrations are that moving reservations between rooms with drag and drop can be awkward at times and the mobile interface is difficult to work with when I am away from the property.

“lifesaver during a hard launch

Pros

Buying my motel in winter 2020 turned into a much bigger challenge than I ever expected especially with the pandemic hitting just four weeks later. Vendors were hard to work with, the SBDA said they would not support new businesses and it felt like one obstacle after another. In the middle of all that, ResNexus was the one vendor that truly came through for me. I spoke with several website and reservation system companies but their team was by far the strongest. They were professional, attentive and actually listened to the vision I had for my website. One staff member even stepped in to help me regain control of my domain and move it to an American company which saved me a lot of stress and frustration. The web designer assigned to me, who was originally from the Northeast, worked incredibly hard to complete my site before flying home to be with her family safely. And anytime I call them, I end up speaking with someone kind, patient and genuinely helpful.

Cons

To be honest there is not much I can say I dislike. The biggest challenge we ran into was moving daily work from�it�into QuickBooks. I even switched over to QuickBooks Online hoping that would make the process better but there were still issues along the way. I eventually hired an accountant to handle those transfers and even she has said�it�is difficult and really only manageable in small batches. Another thing I would love to see improved is the retail sales side of�it.�It�could be more user friendly and I would really like the option to sell gift shop items from my motel online to help bring in income during the slower months.�It�does allow item sales but there is no built-in way to calculate shipping based on the customer's address and related details so we never ended up getting that part launched.

“got the best service everytime

Pros

From day one it has been a pleasure to use. The biggest highlight for me is the red carpet level of service I receive. I also really enjoy the design and layout because everything I need is clearly visible right on the home screen.

Cons

My only real complaint is with the Interests list. I use�it�a lot to promote to and track guests so the list has grown quite long. I'd really like new items to automatically fall into alphabetical order so�it�stays organized and easier to manage.

“Connects well with website

Pros

Using the booking engine has been very easy. It connects well with everything I need including my website and point-of-sale system and the support team has been excellent whenever help was needed.

Cons

I feel like my website could definitely use stronger SEO. Also some of the terminology takes time to understand and the booking engine feels more designed for hotels than campgrounds so�it�did not offer the customization I needed for certain specific details.

“better than error-prone platforms

Pros

Compared with other systems I tested, it made a much better impression. The support team has been really helpful and it includes plenty of the features you actually need, plus a lot of extra ones that I may never use but clearly serve a purpose for others. Also it is easy to work with and generally makes sense, unlike some of the other platforms I tried that felt confusing and were more likely to cause errors. That's where it really stands apart.

Cons

Because there are so many features included,�it�can feel a little overwhelming at times. This is a very small issue overall but I have run into a couple of synchronization problems with third-party booking engines such as�Booking.com.�The upside is that their customer support handled those issues right away.

“reliable for daily use

Pros

ResNexus was very user friendly and it has been reliable day to day. The Red Carpet team is always very helpful whenever I need assistance and I also really enjoy the webinars.

Cons

There honestly isn't much to dislike. If I had to mention something, I'd say the price although even then�it�still feels like a bargain for what�it�offers.

“Responsive support even on holidays

Pros

Everything has worked reliably and the staff is incredibly responsive, even 24/7 and on holidays. Also the support has been really helpful and usually knows exactly what I need to do or who I should contact. So yes I would absolutely recommend it.

Cons

Honestly I cannot think of any issues or reasons not to like�it. The setup was quick and the website has been very well received by my clients as they say�it's well designed and simple to use.

“Support staff go out of way

Pros

One reason we keep doing business with them is the attitude of the support staff. Tony, Jeremy, Kat, Tim and the rest of the team consistently go out of their way to help and make things work. They stay highly professional and remarkably positive, even during times when the system is not functioning the way it should.

Cons

A few parts still don't work correctly and some updates seem to be released without enough thorough testing at least from my perspective. I know I can be the one who complains the most and probably use the system in more advanced ways than most people but I don't agree with building something that's just good enough for most users. I really wish certain features were improved. That said the support team absolutely deserves credit. They do listen to these concerns and have continued working on them over the years.

“team knows the system well

Pros

Whenever questions come up, the customer support team is outstanding. They really know the system well, give clear answers and the staff is always helpful and professional.

Cons

Like with most software platforms, a few minor bugs show up now and then but they're usually resolved very quickly.

“staff solves problems quickly

Pros

Getting everything configured in the back office was a really positive experience. Plus the support team walked us through the details, helped with setup and made the needed adjustments along the way. They are also enjoyable to talk with and very good at working through problems.

Cons

Honestly I don't have any complaints. The team has been dependable, friendly and always willing to help. I am usually hard to reach in the morning but they always returns my calls.

“Support is there when needed

Pros

I have been using it since 2005 and even though I don't take advantage of every feature, it still makes day to day work a lot simpler. Whenever something comes up or I run into an issue, support is there and I am able to get help.

Cons

The updates to the Grid have been the hardest part for me. I much prefer the version I have always used because�it�made�it�easier to see the day of the week and the date at a glance. In the newer version, the colors don't make�it�as quick to assess what's going on overall.

“Continues to innovate and improve

Pros

From an operator's perspective, the system is very user friendly. They continue to innovate and make improvements to the product and the support team is both friendly and very helpful.

Cons

Some guests have had problems with the online booking engine. If they pick a room type that is not available, they sometimes think nothing else is open. So a simpler single-page view showing all available rooms could make that clearer.

“built strong working relationship

Pros

ResNexus was unlike any setup process I have had with other software. As the team handled onboarding exceptionally well and put real effort into building a strong working relationship from the beginning.

Cons

There are times when integrations don't work as expected but the response is very fast. I have run into a few issues and whenever I text my rep, they take care of�it�right away.

“Valuable academy

Pros

Has been really user friendly from the start. The academy is genuinely helpful and whenever I need assistance the most the team is there to help. They are amazing and I've also built some meaningful friendships through the service!

Cons

Only downside that comes to mind is having to reach 100 characters in a survey before I can get back to my calendar to check how many people I need to feed especially when I don't really have a con to share.