ResNexus Reviews

Pros

One of the best parts of using it has been the customer service. Their team really knows the details of the industry and offers subject-matter expertise that can genuinely help hotels grow and scale.

Cons

The booking engine interface feels a bit dated and could definitely use a refresh. I'd also like to see them add support for meta ads.

Pros

Back in 2018, we were still running the business almost entirely by phone and mail so moving to an online booking system felt like a big leap. This tool really helped us make that transition by giving us the best way to manage reservations, create retail items and stay in touch with guests. Their customer support team has also been incredibly helpful throughout the time we have been using the platform.

Cons

Getting everything moved online was definitely challenging in the beginning. Since we are a Canadian business, we have also run into a few complications with payment processing because�it�is primarily built around USD and U.S. payment methods. Options like e-transfer, along with the fact that we don't use pennies, have forced us to come up with some workarounds but whenever those issues came up, their team was always there to help us figure things out.

Pros

The email templates and CRM in ResNexus are excellent and the front line support team was excellent as well. Also rate management felt less cluttered than any other system we had used and the booking engine was the only one flexible enough to let us sell almost anything, not just overnight stays.

Cons

Unfortunately the second-level support was terrible and�the platform�had far too many bugs. We were getting several calls every day from guests saying the dates they wanted showed as unavailable on our direct booking site, even while the major hotel websites still showed open availability. Because of that, we ended up handling a large number of bookings by phone.�It�also kept deleting tax settings on the major channels. They present being family-run and not backed by venture capital as a key strength but we learned pretty quickly that�it�cuts both ways. If they don't like you personally, they seem willing to drop you immediately since they are not accountable to shareholders or a board.

Pros

After a lifetime in the tourism industry, I can honestly say the product and customer support here are second to none. I really mean that. This team has been the best I have worked with and the software itself is simple and very easy to use.

Cons

Even the setup process was excellent especially since they can handle�it�for you if needed. The training was really helpful and made�it�easy to understand and customer service responds incredibly fast sometimes in seconds sometimes within minutes or by phone. Honestly�it's amazing.

Pros

Our reservations and reporting run really well with this system. It has also been consistently available whenever we have needed help. we have been with them for years, going back to when they first started and even though we have looked at switching a couple of times, no other company has been able to match what we're getting here.

Cons

Honestly everything has been working really well and I don't have any real complaints. The only thing I'd like is the option to add extra features without having to pay additional fees.

Pros

More than anything, I rely on the customer support. It's always one on one with someone who really understands what my business needs.

Cons

I don't have any complaints about the service I have received. The responses have consistently been prompt and accurate and every question or concern is handled professionally.

Pros

Having everything I need for reservations in one place has been a huge help. Also the system is incredibly user friendly and the calendar grid lets me see the month ahead at once. Making website changes is also not a issue anymore, whether I need to update room details, swap photos, adjust rates or make other edits and I can usually get it done within minutes. Plus it is really convenient to block off dates right away when plans change unexpectedly. Whenever something comes up, our representative gets back to us with a phone call in a reasonable timeframe which I really like. Honestly it pays for itself with just one rental. On top of that the webinars are a big plus because they keep us informed about new tools and better ways to use the system efficiently.

Cons

Overall I am very happy with�it�overall. If I could change one small thing, I'd prefer to keep my password active for a longer period of time though�it's really not a major issue for me.

Pros

Having reliable support has been the best part for me. My dedicated hospitality contact is always on point as he is knowledgeable, friendly and quick to fix whatever issue comes up. I also really like the reports I can pull up with just the push of a button.

Cons

The biggest downside is the credit card processing cost. As a small business owner,�it�takes a pretty large bite out of my paycheck.

Pros

Running our hotel with ResNexus has been superb and efficient. The platform is very user friendly and the interface is easy to navigate even for someone completely new to the system. I also like that each page includes clear explanations and tooltips which makes every step easier to understand. One feature I really value is the color-coding for OTAs. It makes it much easier to tell them apart and quickly see where we are performing best. The ability to assign roles is another big plus especially being able to give the owner direct access to oversee operations. On top of that employee activity tracking helps me catch and address potential issues early. More than anything, the support team has been exceptional. They are always quick to respond and regularly go above and beyond. Their knowledge and commitment are a big part of what makes it stand out.

Cons

At this point I really don't have any complaints about�it.�It's the only reservation software I have used but�it�has fully covered everything I need as a hotel manager. Since I don't have another platform to compare�it�against, I can only speak to my own experience and�it�has been dependable, user friendly and backed by excellent support from day one. Whenever I have had a question or needed assistance, the support team has responded quickly and been extremely helpful. If�it�has any weaknesses, I honestly haven't run into them yet as the experience has been consistently positive all around.

Pros

Being able to customize the booking engine around your exact needs has been a huge advantage and the flexibility for customizing customer email notifications is just as valuable. The team puts in a lot of effort to get everything set up and onboarded properly and they provide all the phone support you need to help you succeed.

Cons

Honestly I cannot point to anything I dislike about�it. Their customer service is outstanding and�it�is priced very reasonably.

Pros

Honestly I cannot say enough good things about it. There really is not anything about it that I dislike. It has been a complete blessing for my business. The Red Carpet team has brought tremendous value and has been a major support along the way. They've grown a lot over the years and as their platform keeps expanding, my business benefits right along with it. The direct integrations with other platforms have been incredibly rewarding and continue to add value. Their website team is outstanding and the reservations page is very simple to navigate. I could go on and on.

Cons

Early on, I thought I wanted a pop-up alert every time a new reservation came through. Later I realized�it�really wasn't needed because I already get email notifications whenever a reservation comes in.

Pros

ResNexus has been a powerful system from the very beginning. From the initial setup to training and the ongoing support afterward, the whole process has been excellent and I really couldn't fault it.

Cons

The only thing I'd like to see is UK based servers for data hosting although I assume that will come later as part of their expansion plans.

Pros

Ever since we moved to it in 2015, it has continued to improve year after year. We switched after dealing with constant double bookings and booking failures on our previous system and since making the change, we have not had double booking problems. Plus the Academy they provide is something we really value because it highlights new features and industry trends which helps us stay current and competitive. The newer Zift integration and the other processing tools they work with have also been excellent. One of the strongest features we manage through it is the Travel Protection option. It is incredibly helpful to have something meaningful to offer guests who are traveling long distances and booking far in advance since so much can change before their trip. The cost is reasonable and when issues come up, the customer service has been amazing too. I have personally followed up with guests and they have been just as impressed by the genuine, personal support tied to that offering. Honestly if someone is not using it, I think it deserves serious consideration. I even know someone who switched away after being tempted by another system, only to come back and say it was the worst business decision they had made. To me it is like one of the most valuable parts of my business as they are real partners.

Cons

There really is not much to complain about which makes this part hard to answer. The one area that could use attention is how much required information OTAs do not share with us which makes�it�harder to give their customers the level of service we want to provide.�It�is frustrating to have to make up for work the OTAs are unwilling to do, while still paying to essentially handle their responsibilities. There is also too much noise in the data and a lot of information ends up cluttering the screens without being all that useful.

Pros

ResNexus didn't take much of my time learning and it connects well with Airbnb and other platforms. Yes the reporting tools are basic but still effective which makes managing the property much more organized and efficient.

Cons

One thing that still needs work is the connection between my store and the POS system since�it�isn't as good as�it�should be for keeping operations fully organized and efficient.

Pros

The user friendly setup made it pleasant to work with. Also the academy has been very helpful and whenever I need assistance, their team is there for me. And our support agent has been amazing and I have also built genuine friendships along the way.

Cons

Honestly the only downside for me is having to type 100 characters into a survey before I can get to my calendar and check how many people I need to feed especially when I cannot even think of a real con.

Pros

we have been using it since opening in 2018 and the support has consistently been prompt and helpful anytime we have had questions or needed assistance. Our account manager has also been wonderful to work with the whole time. I'd absolutely recommend it.

Cons

I cannot think of any downsides. we have been very happy with�it�and haven't run into any problems with them at all.

Pros

Having customers handle their own bookings within the limits we set has been a huge plus and the automated pre-arrival emails and post-stay review follow-ups save us a ton of time. Plus it cuts out countless hours of manual work and it really justifies the cost through its Direct Connect integration with online travel agencies like Airbnb and VRBO which helps us keep rooms filled during the shoulder season.

Cons

At this point�it�is basically the main hub for all of our customer and marketing data, except for liability waivers. We still have to use a third-party service for guests to sign those before check-in, based on our insurance company's recommendation.�So it would be much better if�it�included that feature too so every piece of customer information could live in one place and be easier to access.

Pros

The customer service has been excellent. The online booking engine is also decent, simple for guests to use and it saves me a lot of time.

Cons

There are a lot of options in�it so�it�can feel confusing sometimes but the support team is always happy to help and quick to answer my questions.

Pros

Jumping into resort operations for the first time felt a lot less overwhelming because this system is incredibly user friendly. I was introduced to it just two seasons ago and it didn't take long at all to get comfortable with how everything works. On top of that the support team has been outstanding whenever needed. I am very pleased with this program.

Cons

I honestly don't have any real complaints. As I keep using�it�and discover more features, I may eventually come across something but for now I have had a very positive experience with�it�overall.

Pros

The OTA integration has been a huge help because it keeps my reservations synced and prevents double bookings. With my previous system, I had to enter bookings from other platforms by hand which always came with the risk of overlapping reservations and frustrated customers.

Cons

It�can feel somewhat complex at first but once you get familiar with all the features,�it�becomes incredibly powerful. Also the support team is consistently available and patient, even when the same questions come up more than once while you're still learning�it.