ResNexus Reviews

“better than error-prone platforms”

Pros

Compared with other systems I tested, it made a much better impression. The support team has been really helpful and it includes plenty of the features you actually need, plus a lot of extra ones that I may never use but clearly serve a purpose for others. Also it is easy to work with and generally makes sense, unlike some of the other platforms I tried that felt confusing and were more likely to cause errors. That's where it really stands apart.

Cons

Because there are so many features included,�it�can feel a little overwhelming at times. This is a very small issue overall but I have run into a couple of synchronization problems with third-party booking engines such as�Booking.com.�The upside is that their customer support handled those issues right away.

“reliable for daily use”

Pros

ResNexus was very user friendly and it has been reliable day to day. The Red Carpet team is always very helpful whenever I need assistance and I also really enjoy the webinars.

Cons

There honestly isn't much to dislike. If I had to mention something, I'd say the price although even then�it�still feels like a bargain for what�it�offers.

“Responsive support even on holidays”

Pros

Everything has worked reliably and the staff is incredibly responsive, even 24/7 and on holidays. Also the support has been really helpful and usually knows exactly what I need to do or who I should contact. So yes I would absolutely recommend it.

Cons

Honestly I cannot think of any issues or reasons not to like�it. The setup was quick and the website has been very well received by my clients as they say�it's well designed and simple to use.

“Support staff go out of way”

Pros

One reason we keep doing business with them is the attitude of the support staff. Tony, Jeremy, Kat, Tim and the rest of the team consistently go out of their way to help and make things work. They stay highly professional and remarkably positive, even during times when the system is not functioning the way it should.

Cons

A few parts still don't work correctly and some updates seem to be released without enough thorough testing at least from my perspective. I know I can be the one who complains the most and probably use the system in more advanced ways than most people but I don't agree with building something that's just good enough for most users. I really wish certain features were improved. That said the support team absolutely deserves credit. They do listen to these concerns and have continued working on them over the years.

“team knows the system well”

Pros

Whenever questions come up, the customer support team is outstanding. They really know the system well, give clear answers and the staff is always helpful and professional.

Cons

Like with most software platforms, a few minor bugs show up now and then but they're usually resolved very quickly.

“staff solves problems quickly”

Pros

Getting everything configured in the back office was a really positive experience. Plus the support team walked us through the details, helped with setup and made the needed adjustments along the way. They are also enjoyable to talk with and very good at working through problems.

Cons

Honestly I don't have any complaints. The team has been dependable, friendly and always willing to help. I am usually hard to reach in the morning but they always returns my calls.

“Support is there when needed”

Pros

I have been using it since 2005 and even though I don't take advantage of every feature, it still makes day to day work a lot simpler. Whenever something comes up or I run into an issue, support is there and I am able to get help.

Cons

The updates to the Grid have been the hardest part for me. I much prefer the version I have always used because�it�made�it�easier to see the day of the week and the date at a glance. In the newer version, the colors don't make�it�as quick to assess what's going on overall.

“Continues to innovate and improve”

Pros

From an operator's perspective, the system is very user friendly. They continue to innovate and make improvements to the product and the support team is both friendly and very helpful.

Cons

Some guests have had problems with the online booking engine. If they pick a room type that is not available, they sometimes think nothing else is open. So a simpler single-page view showing all available rooms could make that clearer.

“built strong working relationship”

Pros

ResNexus was unlike any setup process I have had with other software. As the team handled onboarding exceptionally well and put real effort into building a strong working relationship from the beginning.

Cons

There are times when integrations don't work as expected but the response is very fast. I have run into a few issues and whenever I text my rep, they take care of�it�right away.

“Valuable academy”

Pros

Has been really user friendly from the start. The academy is genuinely helpful and whenever I need assistance the most the team is there to help. They are amazing and I've also built some meaningful friendships through the service!

Cons

Only downside that comes to mind is having to reach 100 characters in a survey before I can get back to my calendar to check how many people I need to feed especially when I don't really have a con to share.

“reliable support from day one”

Pros

Since opening in 2018 we've been using this software and it has been a really positive experience all the way through. Whenever we've had questions or needed help with anything the support has always been prompt and genuinely helpful. Our account manager has also been wonderful to work with which has made a big difference. I would absolutely recommend it!

Cons

Nothing comes to mind. We've been very happy with it and haven't run into any problems with them at all.

“booking automation that pays off”

Pros

Having guests handle their own bookings within the rules we set has been a huge plus and the automated emails for pre arrival messages and post stay review follow ups are just as valuable. It saves us an incredible amount of manual time and the Direct Connect integration with online travel agencies like Airbnb and VRBO helps cover openings during the shoulder season so the system really ends up paying for itself.

Cons

At this point it serves as the main hub for nearly all of my customer and marketing information except for liability waivers. We still have to use a separate third party service for guests to sign those before check in based on our insurance company's recommendation. It would be really helpful if they added that feature too so every piece of customer data could live in one place and be accessed more easily.

“convenient online booking engine”

Pros

Their customer service has been excellent. The online booking engine is convenient for guests to use and it saves me a lot of time as well.

Cons

There are a lot of options so it can feel confusing at times but their team is always happy to help and always available to answer my questions.

“very positive experience !”

Pros

Jumping into resort operations for the first time I was surprised by how user friendly this system is. I only started using it two seasons ago and it didn't take long at all to get comfortable with the platform. On top of that the support team has been outstanding and truly hard to beat. I'm very pleased with this program.

Cons

At this point I don't have any real complaints. As I keep using it and discover more features I may come across something eventually but right now everything has been going really well.

“powerful OTA booking control”

Pros

The OTA integration has been a huge upgrade because it keeps my reservations synced and prevents double bookings. With my previous system I had to enter bookings from other platforms by hand which always came with the risk of overlapping reservations and frustrated customers.

Cons

It can feel somewhat complex at first but once you get familiar with all the features it becomes extremely powerful. The support team is consistently available and helpful even when the same questions come up more than once while you're still learning the system.

“best pms we've worked with”

Pros

After more than 10 years with this software it's been an amazing system for helping our business grow and succeed. The team behind it has been outstanding and the software keeps evolving and getting better every year. Since I work with several hotels and different PMS platforms I can honestly say this one stands above the rest. I really wish more hotel franchises would consider this as their future system.

Cons

Don't have anything negative to report, everything has been excellent and I wouldn't change a thing. My only regret is not using their team sooner to help build our new website because I still have some work left to finish there.

“great functionality”

Pros

Getting started with was very easy and the support/help desk has been really helpful whenever I've needed assistance. As a small hotel owner it covers everything I need right now and it also feels like it has plenty of room to grow with the business including features like providing codes for automatic door locks.

Cons

There really isn't much to complain about. The only frustrations I run into are that moving reservations between rooms with drag and drop can be a bit awkward at times and the mobile interface is difficult to use when I'm away from the property.

“Exceptional help through a crisis”

Pros

Buying my iconic motel in the winter of 2020 turned into a huge challenge almost immediately since just four weeks later the pandemic changed everything. Vendors were unwilling to work with me, the SBDA said they would not assist new businesses and problem after problem kept piling up. Through all of that this software was the one bright spot. I spoke with several website and reservation system providers but their team was by far the best. They were professional, took the time to really understand the vision I had for my website and made me feel heard. One staff member even stepped in to help me regain control of my domain and move it to an American company which saved me a lot of stress and trouble. The web designer assigned to me (who was originally from the Northeast) worked incredibly hard to complete my site before flying home to be with her family safely. Whenever I call them I always end up speaking with someone kind, helpful and supportive.

Cons

Honestly there is not much I can say I dislike. The biggest challenge for us has been moving daily work from this software into QuickBooks. I even switched to QuickBooks Online hoping that would solve the issue but there were still hiccups. At this point I have hired an accountant to handle the transfers and even she says it is difficult and really only manageable in small batches. Another area I would love to see improved is the retail sales side of the system. It could be more user friendly and I would really like the option to sell gift shop items from the motel online to help bring in income during the slower months. The system does allow item sales but there is no built in way to calculate shipping based on the customer's address and related details so we were never able to fully launch that idea.

“Clean layout”

Pros

It has been amazing all around and the biggest highlight for me is the red carpet level of service I get from their team. Another thing I really enjoy is the design and layout, it's very well organized and everything I need is right there on the home screen.

Cons

The only thing I'd really like changed is the way "Interests" are organized. I've added a lot of them to better promote to and track my guests so the list keeps growing. It would be much better if new entries could automatically fall into alphabetical order.

“Support regularly checks in with us”

Pros

One of the biggest strengths is the communication and how well they know their product. Plus the support team is incredibly knowledgeable and regularly checks in with the Inn of Chagrin to make sure I am using everything it offers so we can keep operating it properly and successfully.

Cons

To be honest nothing comes to mind. Anytime an issue pops up, my rep walks me through�it. With hospitality constantly changing, the team do a fantastic job helping our property perform at its best.