TenantCloud Reviews

“Rent management Portal

Pros

The option for direct depositing rent to our bank account, along with the detailed and systematic ID verification, is fantastic. The customer service is responsive and helpful.

Cons

It would be great to have faster processing time for rent transfers.

“good

Pros

The tenant portal for maintenance and payments is highly convenient.

Cons

Their customer service could use some improvement.

“The best simple property management SaaS

Pros

It's a simple and easy to use platform that works perfectly without unnecessary complexity.

Cons

It lacks customizable features that might be desirable.

“Double Time LLC - Tenant Cloud review

Pros

The lease management functionality and the ability to collect rent online are features I value.

Cons

I've encountered a couple of limitations regarding the number of lease documents and where to store miscellaneous notes. However these are not major annoyances. The biggest disappointment was the additional cost for ACH transactions. I initially chose the product because there were no fees, but shortly after I started using it, I discovered that there would be additional fees.

“Well Rounded PM Software at a Reasonable Price

Pros

There are many aspects of TenantCloud that I appreciate. In summary, I like the ability to manage all property management tasks in one place, the user friendly and comprehensive accounting feature, the convenience of tenants being able to download the app and make payments, submit maintenance requests, and more directly from the app. The reporting functionality is excellent and the streamlined, professional-looking application process is a bonus.

Cons

Sometimes, it is necessary to find workarounds for simple features that are not available such as creating an invoice for the first payment due on a renewal lease or viewing a lease that is currently out for signature. It would also be great to remove the per ACH charge, as it can be problematic for some tenants. Additionally it now takes 5-7 days for funds to credit our account after a rent payment, whereas it used to only take 1-2 days, which was much preferred.

“Good start, but needs tweaking

Pros

The online portal for reporting maintenance needs is convenient.

Cons

When I finish a task I would prefer not to be redirected back to the dashboard transactions. It would be more user friendly if I could go back to where I was, such as the "new tenants vs all tenants" section, so I can seamlessly continue with the next owner or tenant. It would be great if I could add multiple tenants to a lease, even if they don't have any connection in the applications. Another improvement would be to pre-populate an amount in the distribution section, saving me the trouble of remembering how much I need to send to an owner. The accounting process could be made easier by allowing me to pick an owner when billing a tenant, ensuring that the payment gets posted to the owner's account more smoothly. Additionally, it would be beneficial to have more options for specific charges in the accounting section and the ability to decide who receives payment for these charges, such as utilities when the property is vacant. It can be frustrating to have to delete the management fee every month when adding charges like a "monthly pet fee" that don't require a management fee. It would also be helpful to display NSF charges and process payments more quickly. Overall, I would appreciate having more control over the accounting sections, showing all transactions under the owner transaction tabs, and having greater flexibility with leases. For instance, allowing me to choose when to charge management fees when a lease starts on a date other than the first. It would be ideal if TenantCloud was evaluated and set up by property managers who understand the intricacies of property management and how to charge fees. Currently, it often requires posting multiple transactions to complete one task which is time consuming.

“Porftolio Manager

Pros

This feature is particularly beneficial for smaller portfolios with less than 150 units and individual landlords. The syndication with Zillow and other listings is helpful. Its great software for the price and straightforward to use. I love being able to add photos to work orders and link them directly to the property and vendor profiles for easier payment tracking.

Cons

It doesn't integrate with all programs, and the limited advertising leads to pointless listing leads in my region. More advertising to attract residents and prospects looking for places would be beneficial. Additionally there should be more functions and capabilities to customize work orders for properties, removing options that are irrelevant, such as elevators for properties without them.

“ROOF Tenant Cloud Review

Pros

The best part about TenantCloud is the personable and readily available customer service and sales support. I love the fact that both myself and my clients can call in and receive live assistance.

Cons

Since the transition from Dwolla to Stripe it has been challenging to adopt new accounting protocols and keep track of income and expenses in real time.

“Great option for tracking tenants

Pros

I appreciate having everything in one place, and the automatic rent tracking, including late payments is a valuable feature.

Cons

The navigation can be confusing. Whenever I log in to perform monthly tasks that aren't very frequent, I have to remember how to reach the desired destination.

“Great Value RMS!

Pros

We love the affordability of TenantCloud and the range of features it offers. While there may be more polished Rental Management Systems out there, TenantCloud is a user friendly and feature rich program.

Cons

The lease builder in TenantCloud, which they claim is being refreshed is the most challenging aspect. It is quite cumbersome and clunky but I understand that it may be a low priority as it's a "set and forget" feature. Another gripe I have with TenantCloud is the basic accounting functionality, which is insufficient as my company has grown. Although TenantCloud integrates with QuickBooks Online, it leaves us with a disconnected workflow since we use Xero.

“Tenant cloud makes simplifies your life

Pros

It's easy to use and manage properties with TenantCloud. It provides a one-stop shop solution for property managers.

Cons

So far everything has been straightforward and easy to navigate for both me and my tenants.

“Easy to understand and use

Pros

It's easy for me to use and its also simple to train employees on how to use the program.

Cons

I would appreciate having more reports available. Although the program has helped me stay organized and collect rent promptly, additional reporting options would be beneficial.

“Great product to help keep my business organized

Pros

I love the convenience of online payments and the ability to track tenants while also being able to upload lease documents.

Cons

I don't have any major complaints. my experience has been positive so far.

“TenantCloud

Pros

The platform is incredibly user friendly, and it has great potential in terms of capabilities.

Cons

Dealing with addresses outside the US and setting up the online payment option and verification process can be quite difficult for me as an international user.

“Great experience

Pros

The ease of management and its user friendliness are remarkable.

Cons

Invoicing tenants can be a little complicated, especially when providing credits.

“Tenant Cloud is the Best Cost-Effective Property Management Solution for Landlords

Pros

TenantCloud simplifies the process of keeping track of lease details, maintenance and applications by consolidating them into one accessible portal. We appreciate that multiple team members can access the specific information they need.

Cons

Certain pages take a significant amount of time to load, and there are limitations in reporting capabilities. Additionally performing bulk actions is quite restricted.

“Tenant Cloud

Pros

The software is easy to use and comprehend. Tenants appreciate the convenience of online payments and the ease of submitting maintenance requests.

Cons

It would be great if they offered the software in other languages. Setting up and connecting for some tenants can be challenging.

“Fairly simple and easy product

Pros

Learning to use it was very simple and I didn't have to spend hours watching training videos.

Cons

I wish I had the ability to create roles and customize their access as needed. Instead I am limited to maintenance roles and owner roles, and this is a significant drawback for us.

“Great Value for all Property Managers

Pros

The online rent payment feature is the most essential aspect that I utilize. Without this functionality I wouldn't use the software.

Cons

I encountered some difficulty when making changes to accounts and ownership details. However, the support team was able to resolve the issue effectively.

“Good robust software

Pros

Its a complete system that covers everything, from document uploading to maintenance requests and payments, while also granting tenants access to various tools.

Cons

Sometimes it becomes too complex to use, and it's definitely not straightforward. While the support is good, it does take a couple of hours as they lack a chat option.