eClinicalWorks Vs CareCloud: Analyzing Performance And Support
eClinicalWorks Vs CareCloud: Analyzing Performance And Support
Published at Jul 08, 2025· 6 mins Read
Written by
Ahmad Gillani
Technical Content Writer
Starting Price: $449/provider/month*
Starting Price: $349/provider/month*
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Mobile App: iOS, Android
Mobile App: iOS, Android
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Rating: 3.6
*The pricing is subject to change
*The pricing has been sourced from third-party websites and is subject to change
Selecting the right electronic health record (EHR) platform often comes down to how well it performs under daily clinical demands alongside the level of support it offers to providers in terms of understanding or troubleshooting the software.
Among the many options available, eClinicalWorks and CareCloud stand out as two prominent solutions. Both promise to improve workflows, reduce administrative burdens, and provide reliable technical support.
EHR systems have contributed significantly to improving patient safety by reducing medication errors. On average, healthcare providers have observed a 48% decline in such mistakes after implementing EHRs. eClinicalWorks and CareCloud address this with time-saving features like smart templates and voice dictation.
This guide presents a comparative analysis of eClinicalWorks vs CareCloud, emphasizing routine system performance, supported by aggregated user data and in-depth feature evaluation.
Head-On Comparison
eClinicalWorks is a cloud-based EHR and practice management platform that offers tools for clinical documentation, telehealth, billing, scheduling, and population health management. It is used by over 850,000 medical professionals across 110,000+ facilities. Providers can chart using templates, voice dictation, or AI-powered scribe support. Hosted on Microsoft Azure, it ensures scalability, security, and mobile access via 'eClinicalMobile' and 'eClinicalTouch.' The platform also offers features like PRISMA for interoperability and 'healow' or patient engagement.
CareCloud EHR is an AI-powered, cloud-enabled healthcare platform that combines EHR, practice management, and revenue cycle functionalities. Designed for scalability, it supports over 40,000 providers with tools like ‘CirrusAI’ for clinical documentation. The platform features a customizable charting interface, automated billing workflows, and integrated appointment scheduling. Backed by business intelligence dashboards and analytics, it delivers real-time insights into practice performance and efficiency.
eClinicalWorks Vs CareCloud: At A Glance
Features
eClinicalWorks
CareCloud
AI Capabilities
✓
✓
Revenue Cycle Management
✓
✓
Interoperability
✓
✓
Patient Engagement Tools
✓
✓
Remote Patient Monitoring
✓
✓
Patient Portal
✓
✓
Appointment Scheduling
✓
✓
HIPAA Compliance
✓
✓
Customizable Templates
✓
✓
Comparing Strengths And Weaknesses
PROS
Reliable EBO reporting system
Customizable charts and documents
Offers templates for progress notes
Efficient reporting and tracking
Analytics reveal provider trends
Mobile app faxes consult notes
CONS
No patient lookup history
Limited outpatient record access
No tertiary claim submission
No payor ID search function
Side-By-Side Feature Comparison
AI Capabilities
eClinicalWorks leverages AI to improve documentation, patient engagement, and administrative efficiency. The platform’s 'Sunoh.ai' converts provider–patient conversations into draft notes using natural language processing. The ‘AI Assistant’ supports charting, care plans, and scheduling with a conversational interface. 'healow Genie' automates patient communication via voice, text, and chatbot. Additional tools like 'Image AI' and 'Automated Playlists' assist with fax handling, coding gaps, and task automation across workflows.
CareCloud integrates generative AI through its 'cirrusAI' suite. 'cirrusAI Notes' transcribes real-time conversations into EHR-ready clinical notes, saving providers time. 'cirrusAI Guide' offers evidence-based treatment suggestions, while ‘cirrusAI Voice’ provides full AI-powered call auditing and call summaries to improve service quality. 'cirrusAI Chat' assists staff via natural language support during onboarding and workflows. For billing, 'cirrusAI Appeals' auto-generates payer-specific appeal letters to simplify reimbursement.
Winner: It’s a tie. Both platforms offer advanced AI-powered tools that enhance clinical documentation, streamline workflows, and support administrative efficiency.
Revenue Cycle Management
The automated revenue cycle management offered by eClinicalWorks minimizes errors and reduces manual tasks using 'Agentic AI'. Additionally, AI agents handle appeals, coding, eligibility checks, billing queries, and workflow rule creation. The system learns from payer rejections to improve claim acceptance rates and automates patient collections. Users can also choose between self-service, full-service RCM, or CBO-level solutions. Tools like dashboards, work queues, and performance analytics help manage financials, prioritize claims, and track KPIs.
AI-powered automation by CareCloud helps reduce denials, speed up reimbursements, and simplify financial management across the entire revenue cycle. Tools like automated error detection, prior authorization management, and integrated billing-sync with clinical data work together to improve efficiency and cash flow. The platform also supports appeal filing, reimbursement estimates, and contract negotiations alongside built-in analytics and full-service options.
Winner: eClinicalWorks edges ahead due to 'Agentic AI', which handles coding, appeals, eligibility, and workflow automation in real time.
Interoperability
Value-based care is supported by eClinicalWorks through its broad range of interoperability tools. Its 'PRISMA' health information search engine pulls patient records from multiple sources, regardless of EHR vendor, into a searchable timeline with AI-curated insights. Beyond 'PRISMA', eClinicalWorks supports FHIR APIs to allow integration with third-party applications, enabling platforms to connect easily. The platform also offers Electronic Health Information (EHI) export, enabling providers to generate complete health data exports for individuals or entire patient populations.
Powered by its 'Connector' platform within the broader 'CareCloud Conductor' suite, CareCloud enables secure data exchange across providers, EHRs, and labs. With a wide library of pre-built integrations and customizable tools, CareCloud ‘Connector’ simplifies communication between systems. The platform offers various specialized interfaces along with data transformation tools that convert information into standardized formats such as FHIR and CCDA. It also supports data scrubbing and quality management during imports and extracts.
Winner: eClinicalWorks wins this round due to 'PRISMA' aggregating multi-source patient data into a searchable timeline.
Patient Engagement Tools
The 'healow' suite by eClinicalWorks enhances patient engagement by allowing access to health records, lab results, and online payments. The 'healow Mom' and 'healow Kids' cater to pregnancy tracking and child development monitoring. Additionally, through 'healow Hub', patient-generated data from wearables is integrated directly into the EHR, enabling continuous care monitoring. 'healow Pay' allows patients to receive secure billing links via text, streamlining collections and reducing administrative overhead.
CareCloud enhances patient engagement through ‘CareCloud Breeze’, offering digital tools for scheduling, check-ins, reminders, and payments. Patients can book appointments online, complete intake forms in advance, and receive automated updates via text or email. Two-way messaging keeps communication smooth, while integrated telehealth enables one-click access to virtual visits. Payment is simplified through flexible options, automated billing, and real-time reminders. By streamlining each touchpoint, ‘CareCloud Breeze’ reduces staff workload and improves cash flow.
Winner: eClinicalWorks pulls ahead with its specialized apps that support lifestyle tracking, family health management, and integration with wearables.
Remote Patient Monitoring
Integrated remote patient monitoring (RPM) through eClinicalWorks' 'healow' module enables providers to track physiological data and detect trends. The platform supports time-based activity capture, productivity-boosting work queues, automated billing, and in-depth reporting. Patient-specific thresholds and real-time alerts help reduce staff burden and improve outcomes. By enabling seamless data sharing from connected devices, eClinicalWorks RPM strengthens clinical decision-making while increasing practice revenue.
Through CareCloud’s RPM solution, providers are able to track patient vitals in real time using connected devices. It supports early intervention, chronic care management, and reduced hospital readmissions. The end-to-end solution includes patient enrollment, device deployment, continuous monitoring, and billing integration. Certified care managers handle daily tracking and coordinate timely interventions. Inventory management and payment reconciliation tools enhance compliance and efficiency.
Winner: CareCloud takes the lead with its inclusion of device deployment, certified care managers, and built-in inventory and billing tools.
Pricing Plans For eClinicalWorks And CareCloud
When it comes to pricing, eClinicalWorks starts at $449/provider/month with the ‘EHR Only’ bundle. The ‘EHR with Practice Management’ bundle starts at $599/month/provider, and the ‘RCM as a Service’ bundle is estimated at 2.9% of practice collections. There are no start-up costs associated with either bundle.
Disclaimer: Pricing is subject to change.
On the other hand, CareCloud’s starting price is set at $349/provider/month. The platform is built with scalability in mind, offering tools for clinical documentation, scheduling, and billing within a single interface.
Disclaimer: The pricing has been taken from a third-party source and is subject to change.
What Users Have To Say
eClinicalWorks is renowned for its intuitive diagnosis capturing that streamlines the selection and entry of clinical codes. However, some users report e-refill requests arriving unlinked to both the patient and prescribed drug, requiring manual re-entry. Regardless, the software is commended for its ICD-10 generator, which has a notes section that supports documenting onset and diagnostic workup.
CareCloud is praised for offering multiple ways to search for a patient chart, making it easier and quicker to locate charts. However, some have expressed concerns about occasional duplicate payments or incorrect write-offs being posted, which leads to discrepancies in patient accounts. Despite this, the platform is acclaimed for the flexibility it offers to customize workflows, allowing providers to tailor the system to suit their preferences.
Deciding Between CareCloud And eClinicalWorks
Both eClinicalWorks and CareCloud offer cloud-based EHR solutions equipped with AI, billing automation, and tools to enhance patient engagement.
eClinicalWorks emerges as a suitable option for practices looking for deep customization, AI-driven revenue cycle tools, and advanced interoperability. It also offers superior patient engagement through its dedicated 'healow' apps. CareCloud, on the other hand, excels in RPM and administrative support. Its 'cirrusAI' suite streamlines documentation, call auditing, and appeals, while the 'Breeze' module makes patient intake and payments seamless.
Ultimately, the right choice depends on your practice’s workflow demands, budget structure, and long-term growth goals.
