The selection of electronic medical record (EMR) or electronic health record (EHR) software is a decisive moment for any medical practice. These systems can significantly influence efficiency, patient care, and overall practice success.
eClinicalWorks and ChartLogic are two prominent players in the healthcare software market, offering comprehensive solutions for medical practices. Both software aim to streamline operations, improve coordination, boost data security, reduce manual work, and raise the standard of care. However, they differ in their specific features, strengths, and target user bases.
In this in-depth comparison, we will dissect both software, discussing their key features, benefits, drawbacks, pricing, and user experience. By the end, you’ll be well-equipped to make an informed decision that aligns with your practice’s unique needs.
Head-On Comparison
eClinicalWorks has established itself as a comprehensive healthcare platform, catering to a diverse range of medical practices, including dental, behavioral health, and urgent care. Trusted by over 180,000 physicians and 850,000 healthcare professionals, it offers tools for patient scheduling, billing, telehealth, and more.
A standout feature of eClinicalWorks is its AI capabilities, which can be used for tasks such as scribing medical documents/notes, patient engagement, and fax management.
Turning our attention to ChartLogic, we find a solution that focuses on practice management, patient engagement, and revenue cycle management. It is particularly well-suited for practices in preventative medicine, physical therapy, and orthopedic surgery.
What stands out about ChartLogic is its managed IT services, which allow practices to outsource their IT operations and focus on providing patient care.
eClinicalWorks And ChartLogic: At A Glance
Feature
eClinicalWorks
ChartLogic
AI Capabilities
Manage inbound faxes with image AI
Automate tasks with its Ai assistant
Lacks AI functionalities
Patient Engagement
healow CHECK-IN for easy online check-ins
eClinicalMessenger to automate reminders
Digital patient intake forms
Appointment reminders
Revenue Cycle Management
Insurance eligibility checks
Denial management
Coding expert support
Custom reports to measure performance
Voice Dictation
Real-time scribing with Sunoh.ai
Proactive notetaking with Dragon Dictation
Telehealth
Screen sharing
Browser access
Video conferencing
Patient Portal
Round the clock access to records
Personalize your practice’s patient portal with branding
Secure messaging
Assorted patient histories
e-Prescribe
Prescribe controlled substances
Electronically prescribe medication without errors
Security and Compliance
Certified by ONC
Compliant with HIPAA
HIPAA-compliant
ONC-certified
Comparing Strengths And Weaknesses
PROS
PROS
Placing notes is fast and responsive
Helps with document organization
Ordering refills is simple
Progressive feature development
Users praise its patient search feature
Speech-to-text feature simplifies notetaking
Intuitive template creation
Good tech support
Saves time in charting
Users appreciate the messaging feature
CONS
CONS
Learning the software may be tricky initially
Updates may cause down-time
Could benefit from feature tutorials
Pages may take time to load
Side By Side Features Comparison
In this side-by-side features comparison, we’ll explore the standout features of eClinicalWorks and ChartLogic to help you make a well-informed decision for your practice.
Patient Portal
eClinicalWorks offers a thought-out patient portal with their healow Open Access platform. Users can view medical records, request prescription refills, schedule appointments, and communicate securely with healthcare providers. An added benefit is the ability to brand and personalize your portal, for a more welcoming patient experience.
ChartLogic's patient portal focuses on streamlining communication and workflows. Patients can access lab results, view upcoming appointments, and send secure messages to their healthcare providers. It also offers features for online bill payments and appointment scheduling.
Winner: eClinicalWorks holds an advantage in this category with its ability to customize its patient portal.
Revenue Cycle Management
eClinicalWorks offers two revenue cycle management (RCM) options: a self-service model and a complete end-to-end solution. The self-service model allows practices to manage their own billing, while the end-to-end solution provides all RCM related services.
ChartLogic's RCM services focus on optimizing revenue through features like eEligibility, credentialling, and denial management tools. Furthermore, ChartLogic's RCM services include support from AHIMA-credentialed coders who can help ensure accurate coding and maximize reimbursement.
Winner: ChartLogic wins in this category with the added advantage of AHIMA-certified coders.
Voice Dictation
eClinicalWorks offers Sunoh.ai, an AI-powered speech technology that transforms conversations between practitioners and patients into clinical documentation. This allows doctors to capture notes in real-time, speeding up the documentation process.
ChartLogic, on the other hand, leverages Dragon Dictation for its voice dictation capabilities. With Dragon, practitioners can dictate notes, insert sub-templates, and navigate through records, all by voice. This offers a faster and more seamless note-taking process.
Winner: It’s a tie, as eClinicalWorks excels with AI automation while ChartLogic provides hands-on control, making both excellent choices based on user needs.
Telehealth
eClinicalWorks offers healow Telehealth, a platform that makes virtual consultations easy with numerous features like text/email visitation, on-demand audio/video calls, pre-visit questionnaires, online appointment scheduling, and more.
ChartLogic's telehealth solution provides HIPAA-compliant video conferencing that connects physicians with patients remotely. This setup helps practices provide care to patients while reducing the risk of spreading illness.
Winner: eClinicalWorks edges out with its well-rounded solution, offering advanced features for virtual consultations.
Security And Compliance
eClinicalWorksmeets both ONC certification and HIPAA compliance standards, implementing stringent security protocols to ensure the protection of patient data. Its focus on safeguarding sensitive information across the platform highlights its commitment to maintaining privacy and regulatory compliance.
ChartLogic also adheres to ONC and HIPAA regulations, placing a priority on secure data management. The system is designed to protect patient information, ensuring that all interactions and transactions comply with industry standards while supporting reliable healthcare delivery.
Winner: Both eClinicalWorks and ChartLogic meet the highest security and compliance standards with ONC certification and HIPAA compliance.
Pricing Plans For eClinicalWorks And ChartLogic
When selecting an EHR or EMR system, pricing can significantly influence your final choice. Each healthcare practice comes with its own budget and operational priorities, so understanding how eClinicalWorks and ChartLogic structure their pricing is crucial to finding the right fit.
eClinicalWorks Pricing Breakdown
eClinicalWorks presents three pricing options designed to cater to various healthcare practices:
EHR Only: $449 per month per provider
EHR with Practice Management: $599 per month per provider
RCM as a Service: 2.9% of practice collections
ChartLogic Pricing Breakdown
ChartLogic uses a custom pricing model, adjusting its rates according to the specific needs of your practice. Pricing varies based on the features and services you choose.
Comparing The Two
When comparing the pricing models of eClinicalWorks and ChartLogic, their approaches cater to different needs. eClinicalWorks offers straightforward, tiered pricing, making costs easy to predict. In contrast, ChartLogic provides custom pricing tailored to the specific practice requirements.
What Users Report About The Software
eClinicalWorks receives mixed reviews from users. While some praise its wide range of features, including patient engagement tools and telehealth, others find the interface a little overwhelming. Clinicians appreciate its ability to streamline check-ins and simplify billing, but a learning curve seems to exist. Overall, eClinicalWorks seems like a strong choice for practices seeking a powerful toolset to improve workflow, as long as they're prepared for some initial complexity.
ChartLogic is lauded for its user-friendliness and intuitive interface. Mental health professionals particularly enjoy its functionality for managing patient progress and utilizing templates. Several reviewers appreciated the software's responsiveness to feedback. While the software may not have a feature set like eClinicalWorks, ChartLogic seems to prioritize a smooth user experience and seamless integration with other software.
Final Word: Making The Right Choice
Deciding between eClinicalWorks and ChartLogic largely depends on your practice’s unique priorities.
If you need a feature-rich platform with powerful AI capabilities, thought out telehealth options, and advanced patient engagement tools, eClinicalWorks can be the ideal choice.
On the other hand, if you prefer a user-friendly system with efficient workflow solutions, managed IT services, and strong RCM support, ChartLogic may be the better fit.
Ultimately, your decision should be guided by the specific needs of your practice. For expert advice, our team at Software Finder is here to assist in making the best choice for your healthcare operations.
