When tax season arrives, one of the most common questions employees ask is: ‘How do I get my W2 from Bill.com?’ While it’s understandable to assume that Bill.com, as a payment processor, might be responsible for issuing tax documents, the reality is a bit different.
Before diving into what to do if you’re missing your W2, it’s important to understand the role Bill.com actually plays in the payment process.
BILL (formerly Bill.com) is a financial operations platform primarily used by businesses to manage accounts payable and accounts receivable. Employers may use it to pay contractors, vendors, or even salaried employees. However, Bill.com is not the employer—it’s merely the tool through which payments are routed. It does not manage employee records, determine tax withholdings, or handle year-end tax forms like W2s.
This distinction is important. While your payments may have arrived via Bill.com, your W2 is the responsibility of your actual employer, not the platform that facilitated the transaction.
A W2 form, also known as the Wage and Tax Statement, is issued by an employer to report an employee’s annual wages and the amount of taxes withheld from their paycheck. According to Bill.com’s official help center:
"If you need a W2 for wages paid to you, please contact your employer. Even though payments may have been made through BILL, we cannot issue W2s on behalf of your employer." - Bill.com
This makes it clear: only your employer—the entity that hired you, paid your wages, and withheld your taxes—can legally issue your W2.
Since Bill.com does not act as the employer of record, it lacks the legal authority and the internal records necessary to prepare or issue W2 forms. Employers using Bill.com may automate payments through the platform, but all employment records, including Social Security information, tax withholdings, and employee classification, remain within the employer's own HR or payroll systems.
If you're expecting a W2 and haven't received it, consider the following steps:
If you were engaged as an independent contractor rather than an employee, you would not receive a W2. Instead, your employer should provide you with a Form 1099-NEC if you were paid $600 or more during the tax year. This form reports non-employee compensation.
Similar to W2s, the responsibility for issuing 1099 forms lies with your employer, not with Bill.com.
Although Bill.com is a powerful platform for managing business payments, it is not a payroll provider and cannot issue W2 forms. If you’ve been paid through Bill.com, your employer still holds the legal and administrative responsibility for issuing your tax documents. The best course of action is always to reach out to your employer directly.