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The athena health patient portal, part of the athenaOne platform, was ranked third in the 2025 Best in KLAS patient portals category. It provides secure access to medical records, appointment scheduling, and prescription refills, empowering patients and providers to enhance care coordination.

If you are having trouble logging in, this guide will walk you through the steps to access your account quickly and easily.

Step-By-Step Guide To Accessing The athenahealth Patient Portal

Follow the steps outlined below to log in and manage your patient portal account:

Locating And Logging Into Your Patient Portal

Use the Find Your Portal login link to locate and access your portal if your provider uses athenahealth products
If you’re unable to log in using the above link, go to your healthcare provider's website and look for a patient portal link or a patient section on the homepage
Click on it to access the patient portal welcome page
If you still can’t find your portal’s welcome page, contact your provider’s office directly to get the correct URL

Creating An Account

Once you have located the patient portal, follow these steps to create your account:
On the patient portal welcome page, click the ‘Sign up’ link below the ‘Log in with athenahealth’ button

Select ‘Patient’ if you are signing up for your own account
Select ‘Patient’s Family Member’ if you are signing up on behalf of a family member

Fill in the required details, including your name, date of birth, sex, email address, and phone number

Make sure to complete all fields marked with a red asterisk (*), as these are mandatory
Check the box for ‘Receive e-statements' if you would like to receive electronic notifications
Follow the instructions displayed on the screen to complete your account setup

Resetting Your Password

If you have already created an account but are unable to log in due to a forgotten password, follow these steps to reset it and regain access to your portal:

Go to the patient portal welcome page
Click on the ‘Forgot your password?’ link below the ‘Log in with athenahealth’ button
Follow the instructions displayed on the screen to reset your password
If you still experience issues, contact your healthcare provider’s office to request a password reset email

Additional Tips

Here are some additional tips to improve your experience with the athenahealth patient portal:

Use A Web Browser: For the best portal experience, we recommend using the web browser version of the athenahealth patient portal, even on mobile devices
Ensure A Stable Internet Connection: It is important to have a reliable internet connection for accessing the patient portal smoothly. Before logging in, confirm that your connection is stable to prevent any issues during the sign-in process

Final Thoughts

The athenahealth patient portal is designed to support patient-centered care by providing a direct line of communication with care teams and quick access to health and clinical information. You can follow the steps outlined above to log in successfully and make full use of its features.

If you are still struggling with accessing or using your portal, schedule a free athenaOne demo to see how it can streamline your experience.

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