Starting Monthly Price: Custom Pricing | Starting Monthly Price: $449/month |
Best for: Behavioral Health, Cardiology | Best for: Behavioral Health, Urgent Care |
Mobile App: iOS | Mobile App: iOS, Android |
According to a KLAS report, physicians and advanced practice providers who are very satisfied with their electronic health record (EHR) systems are nearly five times more likely to plan on staying with their organization compared to their dissatisfied peers. This highlights the importance of selecting the right technology to enhance clinician experience and retention.
NextGen and eClinicalWorks are two of the most widely used EHRs in the ambulatory sector, offering comprehensive solutions to improve both patient and provider experiences.
In this comparison, we will explore both platforms based on key factors such as functionality, customization, pricing, and user satisfaction ratings to help you determine which EHR system aligns best with the unique needs of your practice.
NextGen EHR Software is an all-in-one solution designed for ambulatory practices of all sizes across multiple specialties. This practice management (PM) platform offers integrated solutions for both patients and providers to facilitate information exchange, improve financial outcomes, and optimize overall operational efficiency.
It was ranked the #1 EHR and PM by Black Book Research in 2024 for the seventh consecutive year. Moreover, NextGen won the Best in KLAS 2024 award for its behavioral health suite.
eClinicalWorks is another comprehensive EHR software designed for healthcare facilities of all sizes and across various specialties. The system empowers practitioners to streamline day-to-day workflows, enhance patient engagement, and deliver high-quality care through its centralized suite of solutions.
It was recognized as the most improved physician practice product in the 2024 KLAS report. Independent practices with 2–10 physicians reported a remarkable 29% year-on-year increase in satisfaction with eClinicalWorks' EHR and practice management solutions.
NextGen And eClinicalWorks: At A Glance
Feature | NextGen | eClinicalWorks |
AI Capabilities | Basic AI-supported healthcare IT solutions, such as NextGen Ambient Assist | Basic AI-supported healthcare IT solutions, such as NextGen Ambient Assist |
Patient Engagement Tools | Closed-loop patient experience solutions for self-scheduling, appointment reminders, intake, virtual visits, remote patient monitoring, and care coordination | Comprehensive suite of tools, including healow Apps, patient portal, eClinicalMessenger, televisits, and self-scheduling options |
Medical Billing | RCM services and PM-integrated billing solutions for payment collection, denial management, rules engine integration, and claims editing | Flexible RCM options (self-service/full-service), with tools for eligibility verification, claim scrubbing, and denial management |
Practice Management | Advanced tools for appointment scheduling, billing, coding, and analytics | AI-powered practice management features for automating day-to-day administrative tasks |
Interoperability | Mirth Connect Integration Engine, APIs, FHIR, and an API Marketplace for seamless data exchange | Robust ecosystem with PRISMA, eEHX for health information exchange, and an Open Interoperability (EOI) platform |
Customization | Highly customizable workflows and digital documentation forms for multiple specialties | Customizable questionnaires, forms, and workflows for multiple specialties |
Mobile Access | iOS mobile app with ambient listening technology to streamline documentation workflows | Android and iOS mobile apps with ambient listening technology to streamline administrative workflows |
Support | Phone, email, contact form, and Success Community Support options | Phone, email, live chat, online resources, and support portal options |
Pricing | Flexible pricing models based on practice size, specialty, and requirements | Fixed pricing for EHR, EHR with PM, and percentage-based RCM services |
Security and Compliance | Technological, physical, and administrative controls. HITRUST-certified and HIPAA-compliant | HIPAA-compliant with appropriate safeguards to secure protected health information (PHI) |
PROS | PROS |
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CONS | CONS |
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NextGen does not publicly disclose its pricing details. The cost of the software can vary based on factors like the size, type, and specific requirements of a practice. Some sources indicate that the pricing for the vendor's basic EHR solution starts at $300.
On the other hand, eClinicalWorks offers a transparent pricing structure that caters to different practice needs. The vendor offers the following standard pricing options, all with no startup costs:
- EHR Only – $449 per month per provider
- EHR with Practice Management – $599 per month per provider
- RCM as a Service – 2.9% of practice collections
When comparing these pricing structures, consider factors such as functionality, customization, ongoing support requirements, and the overall total cost of ownership to determine the best fit for your practice. You can also refer to our cost of EMR guide to gain a better understanding of how EMR pricing works.
Users appreciate NextGen Office for its ability to manage patient information effectively. The platform's customizable templates streamline processes for staff and enhance work-life balance for doctors. Many users praise its excellent billing features. However, some report limitations with the mobile app and an initial learning curve. Overall, it remains a strong choice for healthcare practices.
In contrast, eClinicalWorks' users appreciate its smooth navigation and efficient management of daily scheduling tasks. Providers find it quick and easy to input notes, and the software continues to improve to meet practice needs. Notably, the integration of Sunoh.ai, an AI medical scribe, has helped clinics like Rocky Mountain Women's Clinic save over two hours daily in documentation.
However, some users mention that accessing basic information requires multiple clicks, and they occasionally face delays with customer support responses.
NextGen and eClinicalWorks are both solid options for EMR software. NextGen provides flexible tools with many customization options, making it useful for practices that want to adapt workflows and improve efficiency. In contrast, eClinicalWorks focuses on ease of use and AI-driven features, which help practices streamline daily operations and enhance provider-patient interactions.
Selecting the right EMR is an important decision that impacts not only productivity but also overall physician satisfaction. As Christine Sinsky, MD, vice president of professional satisfaction at the American Medical Association (AMA), points out in a Medscape Medical News article:
"Physicians spend an unsustainable amount of time on EHR-based work, and that amount has increased steadily from 2019 to 2023."
This shows why choosing an EMR system that aligns with your practice's needs can make all the difference in managing workloads efficiently and providing quality care. For more guidance, visit Software Finder to explore expert insights and feature comparisons.