With the growing number of devices, remote endpoints, and different security challenges, managing IT infrastructure has become increasingly complex for organizations. This is where RMM and IT management platforms come into play.
Among the leading options in the space are NinjaOne and Atera. Both platforms offer automation, support capabilities, and robust monitoring, but they differ in how they approach alerts, reporting, path management, and overall IT workflow efficiency.
In this detailed NinjaOne vs Atera comparison, we will share what both these tools offer and what organizational problems they solve. We will also delve into the pricing of these platforms to help you make an informed decision.
Features | NinjaOne | Atera |
Remote Monitoring And Management | Real-time monitoring of endpoints, Alerts for CPU, disk, and services, Automated issue remediation, Remote task execution | Real-time endpoint monitoring, Threshold-based alerts, Automation and scripting, Adjustable alert settings |
Patch Management | Automated patching for OS and apps, third-party apps patching, self-deployment, Scheduled updates | OS and app patching, Policy-based deployment, Real-time compliance tracking, Device-specific control |
Technician Access And Support Tools | Secure remote access, Terminal/command-line access, Remote script execution, Hands-on device control | Remote access via AnyDesk/Splashtop, File transfer and multi-monitor, Session logging, Flexible protocol options |
Ticketing And Helpdesk | Self-service portal, Ticket submission and remote support, Basic workflows, Quick issue resolution | Full ticketing system, SLA tracking and automation, Custom forms and knowledge base, High-volume support ready |
Reporting And Analytics | Dashboards and real-time insights, Customizable device reports, Operational visibility, Alert-based reporting | Detailed device and patch reports, Scheduled and automated reports, Trend tracking, Client-facing analytics |
NinjaOne is a powerful Remote Monitoring and Management (RMM) software that helps IT teams stay on top of their infrastructure. It provides real-time endpoint monitoring and alerting, mobile device management, secure remote access, and task automation; plus, a self-service portal and built-in IT documentation.
With one intuitive, cloud-based console, it helps companies identify and solve issues promptly. NinjaOne is primarily aimed at Managed Service Providers (MSPs) and internal IT departments that need to manage large numbers of devices efficiently and proactively.
Unique Features Of NinjaOne
- Backup Configuration: NinjaOne supports advanced backup configuration where users can choose backup types and specify where to store backups
- NinjaOne Remote: NinjaOne offers one-click remote access for managed devices and secure, invitation-based Quick Connect for unmanaged devices, enabling fully integrated, encrypted sessions from the console
- Advanced IT Asset Management: NinjaOne supports automatic asset discovery via Active Directory, scheduled scans, and SNMP to maintain an always-up-to-date hardware/software inventory
Pros And Cons Of NinjaOne
Pros | Cons |
Combines ticketing, system monitoring, and IT management seamlessly Smooth interface with easy onboarding and automation Enables precise automation, device tagging, and warranty tracking | Limited role-based access restricts granular permissions Mobile notifications lack customizable alert functionality |
Atera is an all‑in‑one IT management platform. With remote monitoring and management features, it helps technicians access devices, computers, and files to cater to the issues in a timely fashion. Additionally, it supports IT processes automation and scripting, which significantly reduces human interventions. Atera assists managed service providers with its patch management feature by automatically applying Windows, Linux, Mac, Linux, and third-party updates.
IT managers can also benefit from its built-in helpdesk and ticketing system for AI‑driven ticket tagging and workflow automation. It also has network discovery to map devices and identify vulnerabilities.
Unique Features Of Atera
- AI Copilot For Technicians: The AI Copilot helps generate scripts, summarize remote sessions, draft knowledge base articles, and suggest diagnostics, assisting technicians with faster troubleshooting and more consistent support
- Integrated Network Discovery With Vulnerability Insights: Atera continuously scans networks, identifies devices, open ports, and vulnerabilities, helping teams maintain security visibility and quickly address potential threats
Pros And Cons Of Atera
Pros | Cons |
Ensures stable IT performance with automated monitoring and support Centralized dashboard boosts efficiency, saves time, and increases profitability Intuitive interface and easy patching enhance user productivity | Advanced functionalities are limited in the mobile version of the platform Reporting can be slow and lacks full customization |
Both NinjaOne and Atera help IT companies and organizations maintain system health and reduce downtime for end users. Choosing the right tool depends on several factors, including the need for precise alert control and the scope of reporting. Moreover, companies that want to deploy the RMM software also look for levels of automation and patch management coverage.
NinjaOne excels in the automation and proactive issue resolution department, helping IT teams fix problems in a timely fashion. On the contrary, Atera provides detailed reporting and robust helpdesk, making it ideal for teams that want enhanced visibility and control across all the remote devices.