Last Updated
Overview
Atera provides all-in-one IT management, combining remote monitoring, helpdesk, and automation to streamline operations. While performance can lag occasionally under load, its intuitive interface and powerful scripting capabilities offer value. All in all, Atera's unified platform simplifies complex IT tasks for managed service providers and internal IT departments.
Overall Rating
Based on 16 users reviews
4.3
Rating Distribution
Positive
88%
Neutral
13%
Negative
0%
Starting Price
Custom
Atera Specifications
- Anti-Virus And Anti-Malware
- Data Encryption
- Threat Intelligence
- Phishing Prevention
What Is Atera?
Atera is an all-in-one, cloud-based platform designed for Managed Services Providers (MSPs) and internal Information Technology (IT) departments to streamline operations. Its Remote Monitoring and Management (RMM) capabilities enable technicians to proactively resolve issues before they disrupt business. Additionally, Atera’s ticketing system centralizes support requests, tracks and prioritizes issues, and ensures timely resolutions, improving overall service delivery.
Atera Pricing
The software offers four main plans for IT departments, structured to scale with a growing team.
- Professional: $169/technician/month
- Expert: $229/technician/month
- Master: $269/technician/month
- Enterprise: Custom pricing
Additionally, a 30-day free trial is also available.
Disclaimer: The pricing is subject to change.
Atera Integrations
The platform integrates with several third-party applications and systems, such as:
- Okta
- Azure AD
- Slack software
- Microsoft Teams
- Salesforce
Who Is Atera For?
Atera is well-suited for a wide range of industries and sectors, including:
- Education
- Healthcare
- Retail
- Manufacturing
- Finance
- Government
- IT departments
- MSPs
Is Atera Right For You?
Managing disparate IT tools can drain resources and create security gaps. Atera solves this by consolidating essential functions into a single, user-friendly platform, which helps teams improve efficiency. The platform holds key security certifications like SOC 2 Type II and HIPAA, ensuring data is handled securely. This makes it a strong choice for organizations that prioritize both simplicity and compliance.
Still doubtful if Atera software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Atera Features
Enterprise-Grade Ticketing And Automation
Atera features a fully integrated ticketing system with automated workflows, dynamic routing, and customizable fields. Omnichannel support and a self-service portal streamline issue tracking and resolution, improving efficiency and service delivery across IT teams.
Autonomous IT Support With AI
With this feature, an AI agent provides 24/7 IT support, handling routine and complex tasks autonomously. Instant responses, smart assistance, and multi-channel engagement reduce workload, maintain productivity, and ensure seamless operations across the IT department.
Comprehensive RMM
The platform provides centralized IT oversight with remote monitoring, patch management, automation, and secure endpoint access. Real-time alerts, flexible integrations, and multi-tool support enhance system reliability, streamline IT operations, and maintain productivity across teams.
Pros And Cons of Atera
Pros
Improves the entire IT infrastructure efficiently
Robust ticketing ensures reliable customer support
Flexible automation and scripting enhance workflows
Cons
The product roadmap occasionally lacks clear direction
Report loading can be slightly delayed occasionally
Atera Reviews
Total 16 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars44%
4
Stars44%
3
Stars13%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 1-10 employees
More than a year
“Best asset monitoring & remote control”
Pros
The asset monitoring is the best, giving me stats, alerts and remote control. Managing devices and sorting them by client is simple too. Plus the interface is clean, deployment was easy and it's really improved how I work.
Cons
You can only manage patches for third-party apps if they were installed through Atera and though the reports have all the needed data but their layout is not the most polished and I noticed the platform can also be a bit slow to load at times.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Computer Networking, 1-10 employees
Less than a year
“Completely dependent on it!”
Pros
Ever since I started using Atera, I have become completely dependent on it. What I love most is its simplicity. Even without deep IT knowledge, the interface is clear and easy to navigate. Setup is quick and user friendly too and managing my clients, their devices and support tickets is effortless.
Cons
From what I remember, my experience with it was just okay for a while but the update feature never seemed to work correctly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Information Technology and Services, 1-10 employees
Less than a year
“Powerful automation!”
Pros
Automated scripts are fantastic, they let us build commands for client computers and run them all at once for things like registry edits or startup scripts. Plus, the device view lists every single asset and filtering them by category or customer is incredibly easy.
Cons
The software can be slow to start as the main interface sometimes takes half a minute to appear and it does not display properly on iPad screens.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
4
Functionality
8
Frequently Asked Questions
What types of Atera price plans are available?
The software offers four main plans for IT departments, designed to scale with growing teams: Professional ($169/technician/month), Expert ($229/technician/month), Master ($269/technician/month), and Enterprise (custom pricing). A 30-day free trial is also available. Contact us to request a personalized Atera cost quote based on your institution's requirements.
What level of support does Atera offer?
The platform provides support via ticket submission, chat, FAQs, and a help center.
Who are the typical users of Atera?
Atera is well-suited for a wide range of industries and sectors, including education, healthcare, retail, manufacturing, finance, government, IT departments, and MSPs.
Does Atera have a mobile app?
Yes, Atera offers a mobile app for both Android and iOS users.
What language does Atera support?
The software supports English, French, German, Italian, and Spanish.
Does Atera offer an API?
Yes, Atera offers an API.
What other apps does Atera integrate with?
The platform integrates with several third-party applications and systems, including Okta, Azure AD, Google, WhatsApp, Slack, Microsoft Teams, and Salesforce.