Last Updated
Overview
Atera provides all-in-one IT management, combining remote monitoring, helpdesk, and automation to streamline operations. While its ticketing feature may require some workaround, its intuitive interface and powerful scripting capabilities offer value. All in all, Atera's unified platform simplifies complex IT tasks for managed service providers and internal IT departments.
Overall Rating
Based on 17 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$129
per month
Atera Specifications
- Remote Monitoring and Management
- Professional Services Automation
- Robin - Autonomous IT
- Remote Access
What Is Atera?
Atera is an all-in-one, cloud-based platform designed for Managed Services Providers (MSPs) and internal Information Technology (IT) departments to streamline operations. Its Remote Monitoring and Management (RMM) capabilities enable technicians to proactively resolve issues before they disrupt business. Additionally, Atera’s ticketing system centralizes support requests, tracks and prioritizes issues, and ensures timely resolutions, improving overall service delivery.
Atera Pricing
Atera starts at $129/technician/month (billed annually) for its Pro Plan (MSPs) and $149/technician/month for its Professional Plan (dedicated IT teams).
The vendor offers multiple pricing tiers based on factors such as deployment type (MSP vs. IT department), feature requirements, automation capabilities, remote management tools, AI functionality, and the number of technicians.
Following are the details of all available plans.
For MSPs:
- Growth Plan: $159/technician/month (billed annually)
- Power Plan: $209/technician/month (billed annually)
- Superpower: Custom Pricing
For IT Teams:
- Expert Plan: $189/technician/month (billed annually)
- Master Plan: $219/technician/month (billed annually)
- Enterprise Plan: Custom Pricing
Users can also choose monthly billing for greater flexibility, though it typically comes at a higher cost compared to annual subscriptions.
All Atera plans include core features such as AI Copilot, ticketing and service portal capabilities, IT automation tools, and 24/7 chat support. The vendor also offers a 30-day free trial, allowing users to evaluate the platform before committing to a paid plan.
In addition to its standard plans, Atera provides the following optional add-ons:
- Network Discovery Module - Starting at $29/technician/month
- Work From Home Module - Starting at $5/end user/month
These add-ons can be purchased separately to extend the platform’s functionality based on specific business requirements.
Disclaimer: The pricing is subject to change.
Atera Integrations
The platform integrates with several third-party applications and systems, such as:
- Okta
- Azure AD
- Slack software
- Microsoft Teams
- Salesforce
Who Is Atera For?
Atera is well-suited for a wide range of industries and sectors, including:
- Education
- Healthcare
- Retail
- Manufacturing
- Finance
- Government
- IT departments
- MSPs
Is Atera Right For You?
Managing disparate IT tools can drain resources and create security gaps. Atera solves this by consolidating essential functions into a single, user-friendly platform, which helps teams improve efficiency. The platform holds key security certifications like SOC 2 Type II and HIPAA, ensuring data is handled securely. This makes it a strong choice for organizations that prioritize both simplicity and compliance.
Still doubtful if Atera software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Atera Features
Enterprise-Grade Autonomous IT Support With AI
Robin, an agentic AI solution, provides 24/7 IT support, handling routine and complex tasks autonomously. Instant responses, smart assistance, and multi-channel engagement reduce workload, maintain productivity, and ensure seamless operations across the IT department.
Enterprise-Grade Ticketing And Automation
Atera features a fully integrated ticketing system with automated workflows, dynamic routing, and customizable fields. Omnichannel support and a self-service portal streamline issue tracking and resolution, improving efficiency and service delivery across IT teams.
Comprehensive RMM
The platform provides centralized IT oversight with remote monitoring, patch management, automation, and secure endpoint access. Real-time alerts, flexible integrations, and multi-tool support enhance system reliability, streamline IT operations, and maintain productivity across teams.
Pros And Cons of Atera
Pros
Improves the entire IT infrastructure efficiently
Robust ticketing ensures reliable customer support
Flexible automation and scripting enhance workflows
Cons
The product roadmap occasionally lacks clear direction
Report loading can be slightly delayed occasionally
Atera Reviews
Total 17 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars35%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Fchavez T.
Enterprise, 500+ employees
“Good experience”
Pros
Something to note: during a critical render close to deadline, quick action matters when a lead animator's machine locks up. The solution? Definitely this software! It has a built in Splashtop remote access that works flawlessly! I can enter the workstation straight from the ticket with a single click, run a command line fix to stop a frozen background task and keep an eye on GPU temperatures without disturbing anything on the user's desktop.
Cons
Out of the box, the alert thresholds can be far too noisy for media production systems. Tools like Adobe Premiere and DaVinci Resolve naturally push CPU and RAM usage to the limit during exports so the default alerts tend to overreact.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abigail M.
Enterprise, 500+ employees
“catches and fixes problems proactively”
Pros
I think one of the biggest benefits of this software is how many problems it catches and fixes before anyone even opens a ticket. The AI agents respond to alerts automatically and IT Autopilot takes care of routine issues quietly behind the scenes. It makes the whole monitoring approach feel proactive instead of reactive which has noticeably reduced helpdesk noise. Because of that users hardly even notice when something would have caused a disruption before!
Cons
A few of the automations still need some fine tuning and I'd like clearer insight into why the AI makes certain decisions. Getting everything set up also required more planning than I originally expected so the rollout wasn't quite as simple as I thought it would be :/
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Saranya T.
Enterprise, 500+ employees
“Single click solution”
Pros
During a 500 person gala there's no room to wait 20 minutes when a registration laptop or POS terminal locks up. This tools integration with Splashtop remote access has been amazing! As soon as an event coordinator sends in an urgent ticket, I can hit a single button in the software's dashboard and immediately jump onto their screen from the main office.
Cons
Its technician mobile app gets the job done but it does feel somewhat outdated. When I'm away from my desk like out grabbing lunch and an emergency alert comes in that the central kitchen server is down, it takes more taps than it should to figure out the app, run a reboot script or pull up the command prompt.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What types of Atera price plans are available?
The software offers four main plans for IT departments, designed to scale with growing teams: Professional ($169/technician/month), Expert ($229/technician/month), Master ($269/technician/month), and Enterprise (custom pricing). A 30-day free trial is also available. Contact us to request a personalized Atera cost quote based on your institution's requirements.
What level of support does Atera offer?
The platform provides support via ticket submission, chat, FAQs, and a help center.
Who are the typical users of Atera?
Atera is well-suited for a wide range of industries and sectors, including education, healthcare, retail, manufacturing, finance, government, IT departments, and MSPs.
Does Atera have a mobile app?
Yes, Atera offers a mobile app for both Android and iOS users.
What language does Atera support?
The software supports English, French, German, Italian, and Spanish.
Does Atera offer an API?
Yes, Atera offers an API.
What other apps does Atera integrate with?
The platform integrates with several third-party applications and systems, including Okta, Azure AD, Google, WhatsApp, Slack, Microsoft Teams, and Salesforce.