Digitial transformation is reshaping how long-term and post-acute care (LTPAC) providers manage residents, deliver services, and navigate complex regulations. In nursing homes, home health, and senior living facilities, electronic health records (EHRs) have become essential for keeping operations and care connected.

Despite the growing adoption of around 80% of nursing homes and home health agencies now using EHRs, several providers still face challenges. According to the RTI International report published in 2023, much of the technology mirrors certified health IT capabilities but often falls short in supporting interoperability and seamless information exchange (HIE). Such limited resources and the complexity of changing workflows make it difficult for many facilities to unlock the full potential of their EHR systems.

This is where solutions like PointClickCare and MatrixCare come in. Both platforms are built for the unique demands of senior care and skilled nursing by offering tools designed to simplify workflows and improve outcomes.

In this comparison, we’ll evaluate PointClickCare vs MatrixCare based on their key features, pricing, and user experiences to help you determine which system might be the best fit for your facility.

Head-On Comparison

SFD-2285 Free Demo Image_Pointperclick.avif

PointClickCare is a cloud-based EHR platform built for long-term and post-acute care. It offers a unified system for skilled nursing and senior living facilities, combining clinical, financial, and operational workflows in one place. Its features include medication management, billing and revenue cycle management, and interoperability. PointClickCare has been rated as #1 Long-Term Care Software Provider by KLAS Research in 2025 – for 6th consecutive year.

SFD-2285 Free Demo Image_matrixcare.avif

MatrixCare also provides a cloud-based EHR designed for skilled nursing and senior living organizations. It features nutrition management, financial and operations management, and data and analytics. It emphasizes interoperability to connect facilities with hospitals, labs, and pharmacies. MatrixCare’s Home Health and Hospice EHR solution was named Best in KLAS across multiple categories in 2024.

PointClickCare Vs MatrixCare: At A Glance

Feature	PointClickCare	MatrixCare
Practice Management	✓	✗
Revenue Cycle Management	✓	✓
Voice Recognition	✗	✓
Interoperability	✓	✓
Telehealth	✓	✓
Nutrition Management	✗	✓
Integrated Clearinghouse	✓	✗

Comparing Strengths And Weaknesses

PointClickCare

MatrixCare

Pros:

Real-time dashboard visibility

Comprehensive resident charting

Simplified billing workflows

Cons:

May not prevent duplicate record creation

Limited cross-setting integration

Pros:

Extensive built-in reporting

Easy printing of client records

Unified progress notes overview

Cons:

Requires too many clicks

Limited customization options

Side-By-Side Feature Comparison

Both PointClickCare and MatrixCare are leading EHR platforms in the senior living and long-term care sector. This side-by-side comparison outlines their strengths across key categories to help providers make an informed decision.

Interoperability

PointClickCare: Focuses heavily on nationwide health data exchange. Through its expanded partnership with Kno2, it connects seamlessly to networks like Carequality and CommonWell. This enables secure data sharing across hospitals, labs, pharmacies, and post-acute providers. It emphasizes future-proofing interoperability to support evolving standards and regulatory requirements, ensuring providers can adapt without significant system changes.

MatrixCare: Also offers strong interoperability, connecting skilled nursing facilities with acute and ambulatory partners via integrations for referrals, lab results, pharmacy data, and hospital discharge summaries. MatrixCare also emphasizes reducing manual data entry and improving care coordination by embedding interoperability directly into clinical workflows.

Winner: PointClickCare wins for enabling real-time nationwide data exchange and proactive regulatory readiness.

Revenue Cycle Management

PointClickCare: Offers revenue cycle management (RCM) designed specifically for senior living and long-term care providers. It focuses on real-time visibility into financial health and provides residents and their families with online payment capabilities and flexible alternatives, including payment plans and eWallet capabilities.

MatrixCare: Provides comprehensive RCM tools tailored to long-term care, featuring eligibility verification, automated billing, denial management, and actionable analytics. A major strength is its seamless workflow integration, helping organizations reduce manual tasks and maintain compliance.

Winner: MatrixCare takes the lead for deeper denial management tools and enhancing analytical capabilities.

Clinical Documentation

PointClickCare: Emphasizes streamlined clinical documentation through tools like Document Manage and Point of Care. Staff can capture data in real-time at the bedside, access pre-populated templates, and securely manage documents across care settings. Its solutions also support smoother transitions by sharing clinical documents between acute and post-acute providers.

MatrixCare: Offers efficient point-of-care documentation tools focused on reducing manual data entry and providing quick access to resident records. It supports customizable workflows, voice-enabled documentation, and integrates with emerging technologies like Tallio for automation.

Winner: MatrixCare edges ahead in using advanced automation and voice-enabled tools to further ease clinical documentation.

Telehealth

PointClickCare: Offers ‘Virtual Health’ seamlessly integrated into its EHR system. It enables video visits, virtual assessments, and secure communication between residents, families, and care teams. The platform emphasizes simplifying care coordination and ensuring continuity of care, especially for senior living and post-acute settings.

MatrixCare: Provides telehealth solutions focused on reducing hospital readmissions, especially for high-risk scenarios. It combines video visits, remote patient monitoring (RPM), and documentation tools tailored for skilled nursing and home health.

Winner: MatrixCare stands out for its remote patient monitoring tools.

Pricing Plans For PointClickCare And MatrixCare

PointClickCare offers a custom pricing model, tailored to the requirements and size of healthcare organizations. The overall cost may depend on several factors such as features, implementation, functionalities, and tools.

MatrixCare follows a flexible pricing model, which is based on the number of users, suites, modules, and the requirements of a practice.

Overall, PointClickCare offers a custom pricing structure, allowing healthcare facilities to scale accordingly. MatrixCare also takes a flexible approach to it, with various pricing points for all its modules.

What Users Have To Say?

PointClickCare is widely appreciated for its ease of use and ability to bring essential information together in one place for staff working in skilled nursing and senior living. Several users highlight its ability to reduce duplicate data entry by pulling information from various modules. They also appreciate its support for role-based customization and seamless integration with labs and pharmacies.

However, some users mention that certain documentation processes feel overly lengthy and repetitive for nursing staff. While others have pointed out that exporting reports from Excel can be challenging at times.

On the other hand, MatrixCare is frequently praised for its seamless navigation and efficient workflows. Clinicians have highlighted its ability to consolidate progress notes and resident data, giving users a comprehensive view of care in one platform. One health information specialist states:

“It (MatrixCare) is very reliable and almost never goes down. Actually, I don't remember the last time the system went down. I would venture to guess it's been more than 18 months for our facilities. The communication of product enhancement is wonderful. The help desk staff are always very friendly and helpful when calling with questions. The CCD for resident transfers to hospital hits all the necessary and important documentation for a safe transfer to the hospital or home. The ease of printing client records and resident documents is a huge positive.”

On the downside, some users have pointed out that security templates can be difficult to customize at times while some have expressed the need for improvement in the internal communication system for seamless messaging with other physicians.

PointClickCare Vs MatrixCare: Final Verdict

Choosing between PointClickCare and MatrixCare ultimately depends on your facility’s clinical priorities and operational complexities.

PointClickCare excels in nationwide interoperability and strong integrations for long-term and post-acute care. It is ideal for organizations seeking broad data exchange and cohesive workflows across care settings.

MatrixCare stands out due to its advanced clinical documentation, voice-enabled tools, and powerful remote patient monitoring, offering clear advantages for facilities prioritizing detailed charting and proactive care management.

Both are powerful EHRs purpose built for senior care and skilled nursing. The right choice depends on which platform better aligns with your facility’s workflow and care delivery goals.

PointClickCare Vs MatrixCare: Which Long-Term Care EHR Offers Better Features In 2025?