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Digitial transformation is reshaping how long-term and post-acute care (LTPAC) providers manage residents, deliver services, and navigate complex regulations. In nursing homes, home health, and senior living facilities, electronic health records (EHRs) have become essential for keeping operations and care connected.
Despite the growing adoption of around 80% of nursing homes and home health agencies now using EHRs, several providers still face challenges. According to the RTI International report published in 2023, much of the technology mirrors certified health IT capabilities but often falls short in supporting interoperability and seamless information exchange (HIE). Such limited resources and the complexity of changing workflows make it difficult for many facilities to unlock the full potential of their EHR systems.
This is where solutions like PointClickCare and MatrixCare come in. Both platforms are built for the unique demands of senior care and skilled nursing by offering tools designed to simplify workflows and improve outcomes.
In this comparison, we’ll evaluate PointClickCare vs MatrixCare based on their key features, pricing, and user experiences to help you determine which system might be the best fit for your facility.
PointClickCare is a cloud-based EHR platform built for long-term and post-acute care. It offers a unified system for skilled nursing and senior living facilities, combining clinical, financial, and operational workflows in one place. Its features include medication management, billing and revenue cycle management, and interoperability. PointClickCare has been rated as #1 Long-Term Care Software Provider by KLAS Research in 2025 – for 6th consecutive year.
MatrixCare also provides a cloud-based EHR designed for skilled nursing and senior living organizations. It features nutrition management, financial and operations management, and data and analytics. It emphasizes interoperability to connect facilities with hospitals, labs, and pharmacies. MatrixCare’s Home Health and Hospice EHR solution was named Best in KLAS across multiple categories in 2024.
Feature | PointClickCare | MatrixCare |
Practice Management | ✓ | ✗ |
Revenue Cycle Management | ✓ | ✓ |
Voice Recognition | ✗ | ✓ |
Interoperability | ✓ | ✓ |
Telehealth | ✓ | ✓ |
Nutrition Management | ✗ | ✓ |
Integrated Clearinghouse | ✓ | ✗ |
PointClickCare | MatrixCare |
Pros: Real-time dashboard visibility Comprehensive resident charting Simplified billing workflows Cons: May not prevent duplicate record creation Limited cross-setting integration | Pros: Extensive built-in reporting Easy printing of client records Unified progress notes overview Cons: Requires too many clicks Limited customization options |
PointClickCare offers a custom pricing model, tailored to the requirements and size of healthcare organizations. The overall cost may depend on several factors such as features, implementation, functionalities, and tools.
MatrixCare follows a flexible pricing model, which is based on the number of users, suites, modules, and the requirements of a practice.
Overall, PointClickCare offers a custom pricing structure, allowing healthcare facilities to scale accordingly. MatrixCare also takes a flexible approach to it, with various pricing points for all its modules.
PointClickCare is widely appreciated for its ease of use and ability to bring essential information together in one place for staff working in skilled nursing and senior living. Several users highlight its ability to reduce duplicate data entry by pulling information from various modules. They also appreciate its support for role-based customization and seamless integration with labs and pharmacies.
However, some users mention that certain documentation processes feel overly lengthy and repetitive for nursing staff. While others have pointed out that exporting reports from Excel can be challenging at times.
On the other hand, MatrixCare is frequently praised for its seamless navigation and efficient workflows. Clinicians have highlighted its ability to consolidate progress notes and resident data, giving users a comprehensive view of care in one platform. One health information specialist states,
“It (MatrixCare) is very reliable and almost never goes down. Actually, I don't remember the last time the system went down. I would venture to guess it's been more than 18 months for our facilities. The communication of product enhancement is wonderful. The help desk staff are always very friendly and helpful when calling with questions. The CCD for resident transfers to hospital hits all the necessary and important documentation for a safe transfer to the hospital or home. The ease of printing client records and resident documents is a huge positive.”
On the downside, some users have pointed out that security templates can be difficult to customize at times while some have expressed the need for improvement in the internal communication system for seamless messaging with other physicians.
Choosing between PointClickCare and MatrixCare ultimately depends on your facility’s clinical priorities and operational complexities.
PointClickCare excels in nationwide interoperability and strong integrations for long-term and post-acute care. It is ideal for organizations seeking broad data exchange and cohesive workflows across care settings.
MatrixCare stands out due to its advanced clinical documentation, voice-enabled tools, and powerful remote patient monitoring, offering clear advantages for facilities prioritizing detailed charting and proactive care management.
Both are powerful EHRs purpose built for senior care and skilled nursing. The right choice depends on which platform better aligns with your facility’s workflow and care delivery goals.