AIM POS Reviews

Pros

I can execute sales quickly, and tracking serialized inventory and sales is detailed and swift.

Cons

There are countless features! Initially, I found it overwhelming to determine which ones were essential for my business.

Pros

It's highly customizable. Along with automating some processes, I can have everything done with just a click or a touch.

Cons

I had to watch a lot of videos to learn how to set up and use AIM. I also needed to create specific training documentation for my company.

Pros

There's a lot to understand in this program, but once I got the hang of it, it became an all-in-one package that's fast, simple, and efficient to use. The integration between our website, payment processing, and shipping makes my life easier. The program is constantly updated with improvements and quality of life updates, making the software faster and better to use. Tech support is very responsive to my needs and requests, and development has made many changes to the software at my request to better fit my needs.

Cons

The Vortx web platform that integrates with AIM has many limitations, and the custom report tool is tough to use. The SQL platform version 12 uses is powerful, but the hardware and software startup costs (especially SQL) can be high. There's no good solution for working with products sold in both physical and digital formats.

Pros

I use it for point of sale, inventory, reports, and service.

Cons

The Lesson Program feature does not integrate well with TeacherZone.

Pros

AIM's easy for me to navigate through the menu options. The layout among the different screens is simple.

Cons

I haven't upgraded my software to version 12 yet. That being said, the version I'm currently using isn't online-integrated as far as the lesson module goes. If that's changed in the newer version, then I have no cons.

Pros

Customizing the menu system makes it simple to help new users get familiar.

Cons

The bugs I encounter often leave issues that take time to find or resolve even after the initial problem is fixed.

Pros

I appreciate the ease of use, cost, customer service, and merchant services relationship.

Cons

Canned Reports are often minimal, but I summarize them in complex Excel worksheets.

Pros

The team at AIM gave me all the support I needed to set up the software. I can barely turn a computer on, and they were able to set it up so I could start using it immediately. Customer support is flawless. The price was well below competing software and still had all the features I could ever use plus some.

Cons

I've experienced some lagging issues, but the AIM team is working with me to resolve this at no cost.

Pros

The product is simple to use, and the technical support has been wonderful!

Cons

I've requested a few additional options to be added to AIM, but the programmers declined.

Pros

It's the app I use for every aspect of our business. From POS to inventory control, I have it all in one place. The simple menus and features within each module are easy to navigate.

Cons

I feel the system is a bit overcomplicated with so many pop-up windows. Also, transactions seem to involve too many steps for simple procedures.

Pros

For a small retail store, this is excellent! It helps me manage inventory and handle daily and weekly checkouts.

Cons

There was quite a learning curve for me. I had no POS before AIM.

Pros

Most of the time, it's easy to use (with support).

Cons

I'm unable to configure reports for customers.

Pros

I don't need multiple systems to achieve everything we need to do. AIM does it all.

Cons

The learning curve... setting up and learning the system takes time.

Pros

It's easy to navigate, tech support is good, and the price is fair.

Cons

The integration with previous inventory got messed up, and I had to do much more work to correct it.

Pros

We sell firearms, and the built-in A&D Book is a critical component of our business. Once set up, this feature makes tracking firearms incredibly simple.

Cons

Managing sale prices for my products needs to be revamped; it's currently difficult and convoluted to use. In my opinion, this is the area of the software that could most benefit from improvement.

Pros

From POS to backroom accounting and inventory management, the software integrates seamlessly. Support is crucial, and they have that covered well.

Cons

The system seems to need a lot of updates to fix issues.

Pros

The more I use the software, the more I learn and love the product. I use this software every day for running reports, POS, inventory, and much more. I love the button feature that makes everyday use easy.

Cons

I find it hard to find a credit card company that is compliant with AIM.

Pros

This software is amazing!!!, if I have questions, I can call a tech, and they can help me.

Cons

In my version, I'm unable to do everything I want without paying more money, which I don't want to pay at this time.

Pros

There are many POS systems on the market today, but not many geared toward our industry. It's flexible and customizable. It's so easy to use.

Cons

There are very few things I like least because when I do, features can be implemented. I guess what I like least is having no way to print a claim check when customers drop off their vacuum. That said, I created a feature request that they're working on as I type this review.

Pros

I like the ability to save and update information efficiently.

Cons

Tracking various types of purchases is still very difficult, as is converting rentals to purchases.