Aloha Cloud Reviews

“easy-to-use reporting”

Pros

Pulling reports is made so plain and easy. The items are simple to locate when ringing up orders.

Cons

The credit card reader fails every now and then.

“Remote access”

Pros

Being able to log in from any computer at any time puts my mind at ease. I review things or make changes whenever needed.

Cons

Not a lot of customization options.

“quick and simple checkout”

Pros

It's very user-friendly when it comes to customer input and ringing up sales.

Cons

Doesn't handle retail inventory control very well. There's no way to recall transactions or post-void a sale if a customer changes their mind later the same day.

“abysmal report options”

Pros

There isn't much to praise here

Cons

The reporting is especially annoying. You can't even generate an overtime report for a two-week pay period.

“barely functional system”

Pros

Receiving real-time reports during business hours was insightful to me.

Cons

There were quite a few problems. For one the system would disconnect during the busiest times. The back end was confusing when adding items and the inventory never functioned properly. Customer service was very slow and transactions often took too long to process.

“Powerful reporting features”

Pros

The reporting module has been one of the best parts for me especially the automatic reports. Really useful and saves a lot of time.

Cons

In my opinion the weekly inventory management system still has room for improvement.

“clean POS interface”

Pros

I think the functions are easy to use. I really like the look and feel of the POS.

Cons

Sales numbers can't be searched by individual days.

“serious support problems”

Pros

Most of the time the system stays up and running without major downtime.

Cons

But when it crashes it crashes bad. A big problem for us was that it deleted many of our saved hold tickets so we lost important details about contractors and the purchases they still had pending payment on. We contacted NCR again and again including support levels 1, 2 and 3 then a representative named Guy and several others but nobody ever followed up with us. We have been trying to get this resolved for many months and it has ended up costing us both money and customers. NCR Silver comes across as not caring at all. After speaking with so many different support people we kept getting the same generic runaround. It has been extremely discouraging and I would not recommend this product to anyone.

“clean interface”

Pros

I like that the design looks clean and appealing.

Cons

About once a month the system or the NCR card reader stops working unexpectedly.

“Simple and accessible”

Pros

The software is pretty direct. The main functions easy to get to and use without having to go through too many steps.

Cons

Reporting options are somewhat limited. I also want to be able to look back at and find older records easily.

“poor fit for retail”

Pros

Some of the reports are useful but the system falls short when it comes to supporting retail operations.

Cons

Retail functionality is where this software struggles most. It seems to be built primarily for the food service industry so I'm exploring other software options that may be a better fit.

“Difficult inventory tracking”

Pros

The day-to-day sales reports are really useful and make it simple to keep track of sales activity on a regular basis.

Cons

Inventory is much harder to manage. There's no clear history of inventory entries and it's difficult to tell how daily sales are affecting stock. The inventory totals are usually far from accurate by the end of the month.

“waste of time and money”

Pros

There wasn't a single part of this product that worked well for us.

Cons

From the start it would barely read cards. We went through three iPads and four card readers and every time we needed help support was routed overseas and communication was very difficult. The problem was never actually resolved and after dealing with what has easily been the worst company I've ever worked with I would never recommend NCR to any business. We're switching over to Tellach instead.

“Very easy to use”

Pros

I could navigate very easily. Adding or removing items is simple to do without needing to contact customer service.

Cons

Canceled orders do not print to the kitchen printer.

“great customer support”

Pros

Customer service has been really good whenever needed.

Cons

I honestly haven't come across anything else to complain about.

“polished design”

Pros

Overall the layout is very tidy. I found it simple to understand too.

Cons

Certain tabs can't be removed when they aren't being used.

“good for everyday basics”

Pros

Reporting and customer support has been excellent.

Cons

There are a few features I wish it included but overall it still fits my business very well.

“limited report options”

Pros

Adding products or making edits doesn't take much time.

Cons

The reporting tools feel somewhat limited especially when trying to monitor item sales and track sales by customer.

“Clear and simple layout”

Pros

The POS feels very clear-cut and the reports are simple to locate and understand.

Cons

Custom variations I use regularly can't be saved.

“Poor product management”

Pros

Staff training on this POS doesn't take much effort because the software is simple to navigate.

Cons

When something goes wrong with the software it usually isn't minor. Even then my main concern has more to do with how NCR deals with this when it happens. They will address a problem without clearly communicating that the issue existed in the first place even. For example a glitch where the register overshort amount was not being recorded by NCR. We only learned about it because another store in our franchise caught it and shared it. I never received any notice from NCR about that problem. It was just silently fixed later on. Also nearly every update seems to bring major functionality problems for about a week afterward and those issues can interfere with processing transactions.