Bravo Store Systems Reviews
40 Review(s)
softwareOverall Rating
4.7
40 Review(s)
Rating Distribution
5
(32)
4
(6)
3
2
1
(2)
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Overall Rating
4.7
40 Review(s)
Rating Distribution
5
(32)
4
(6)
3
2
1
(2)
Satisfaction Score
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Filters
Ratings
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Time Used
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Hands Down - the BEST Pawn System Software on the Market!
Hands Down - the BEST Pawn System Software on the Market!
Pros
I've been using Bravo for 7 years now, and I'm continually impressed by the software's quality, its intuitive design, extensive features, and the excellent support they provide. Bravo truly delivers!
Cons
I'm eagerly awaiting new features! Bravo's development team impresses me with their customer-focused approach, ensuring robust updates that are thoroughly tested before release.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vincent
Retail, 1-10 employees
More than a year
December 2019
Best software on the market!!
Best software on the market!!
Pros
The Jewelry Master feature is my favorite, it simplifies pricing and pawning jewelry, ensuring consistency with just a few inputs. Bravo makes eCommerce effortless by seamlessly integrating with eBay and our custom website. It's straightforward to navigate and offers so many features that I can't list them all. They're always adding new enhancements, making Bravo better every month. With locations in two places, the cloud-based software is a lifesaver, keeping both stores interconnected. Customer data and past transactions are accessible company-wide instantly when a customer is added. Plus, I've got Bravo installed on my Microsoft Surface, allowing me to manage both stores and generate reports from anywhere, just like being onsite. Ad-hoc reporting is a game changer, letting me create customized reports easily. And their customer support is beyond amazing, always reliable.
Cons
I can't think of any at the moment. I wish some features could be more customized to suit my preferences better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mathew
Retail, 1-10 employees
More than a year
November 2019
Best user friendly pawn platform out there!
Best user friendly pawn platform out there!
Pros
In my years in the pawn industry, I've used various programs, but Bravo stands out as the most intuitive and backed by phenomenal customer service.
Cons
Overall, I have no complaints that haven't been promptly addressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Retail, 1-10 employees
More than a year
November 2019
They exceed my expectations everyday!
They exceed my expectations everyday!
Pros
Bravo continually surprises me with its features, especially its invaluable suggestions on loans and purchases, including insights into item sales at other stores.
Cons
The software has a learning curve initially, and some features aren't immediately intuitive. However, the exceptional customer service outweighs this challenge.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff
Banking, 1-10 employees
More than a year
November 2019
BRAVO PAWN SOFTWARE
BRAVO PAWN SOFTWARE
Pros
The analytics are incredibly useful, and the app and reports are excellent.
Cons
Certain hardware is necessary for compatibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
greg
Retail, 1-10 employees
More than a year
September 2019
Excellent Pawn Software
Excellent Pawn Software
Pros
I particularly appreciate being able to effortlessly access customer records across all our stores and the time-saving feature of transferring inventory between locations.
Cons
I'd appreciate a discount for power users managing multiple stores.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jimmy
Retail, 11-50 employees
More than a year
July 2019
Bravo POS Review
Bravo POS Review
Pros
Their sleek appearance and the ability to automatically retrieve item details and pricing suggestions are standout features. The functionality is familiar and similar to the web-based tools I use as a travel counselor. The support has been outstanding, especially from our fantastic representative.
Cons
With added details and functions, it may take a bit longer to navigate, but it's worth the extra time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Retail, 1-10 employees
Less than 6 months
June 2019
Bravo Pawn Systems
Bravo Pawn Systems
Pros
Bravo's pawn system is great, offering numerous beneficial features, with a customer service team always ready to help and answer our questions promptly.
Cons
Any issues I had were resolved through recent updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Retail, 1-10 employees
More than a year
May 2019
Simply superior
Simply superior
Pros
It is easy to use, innovative, responsive support and constantly evolving.
Cons
It's a bit pricey, but as they say, you get what you pay for.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Connor
Retail, 1-10 employees
More than a year
April 2019
Most versatile I have used.
Most versatile I have used.
Pros
This software's flexibility is impressive, covering everything comprehensively. The ad-hoc search feature allows for custom reports without needing special programming. Handling multiple transactions for a single customer seamlessly is a huge time-saver, especially with the estimator tool for evaluating items like jewelry. Customer service is top-notch, always quick to respond and solve any issues.
Cons
Due to its comprehensive features, it takes longer to learn compared to other programs. Once familiar, though, it's well worth the initial effort.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Carey
Financial Services, 1-10 employees
More than a year
April 2019
Bravo Pawn Systems- Great Software, Excellent Technical Service
Bravo Pawn Systems- Great Software, Excellent Technical Service
Pros
The interface is very user-friendly, and I've found I can figure out most tasks even without formal training.
Cons
I was originally a Compupawn user and wasn't thrilled when they merged with Bravo, but it turned out well in the end.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
KENNETH
Financial Services, 1-10 employees
More than a year
March 2019
The best software out there
The best software out there
Pros
This software is user-friendly, and anytime I've needed assistance, a quick call gets my questions answered the same day. I've never encountered a problem they couldn't walk me through within minutes. Bravo is my go-to!
Cons
Handling scrap gold and silver has been a minor issue, but I just need to make a quick call to resolve it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meddena
Retail, 1-10 employees
More than a year
March 2019
Great software and awesome customer support. Hands down the best I have ever experienced. They are there for you!
Great software and awesome customer support. Hands down the best I have ever experienced. They are there for you!
Pros
Bravo not only handles all my needs but also educates me, guiding pricing and transactions an invaluable asset.
Cons
Sometimes, the software isn't as intuitive as I'd like, but customer support has always been quick to assist.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jeff
Not Specified, 1-10 employees
Less than 6 months
February 2019
Bravo is the BEST pawn software I have ever used. Tried several others and nothing compares. Lots of features. Does just about everything you need.
Bravo is the BEST pawn software I have ever used. Tried several others and nothing compares. Lots of features. Does just about everything you need.
Pros
It is is undoubtedly the best pawn shop software out there. It does everything a pawnbroker needs and more, constantly improving. Initially skeptical, I now can't imagine using any other software after several years with Bravo. Compared to previous programs, where issues were common, Bravo's downtime is minimal, and their tech support treats you like family. The ease of listing items across multiple platforms like eBay and maintaining a branded website is a game-changer, saving us significant time. Mobile Pawn Advantage has taken things to the next level, facilitating easy payments and transactions via smartphone, even allowing for quick sales directly from the app. Bravo's reporting capabilities are unmatched, managing everything from FFL logs to cash tracking effortlessly. In short, Bravo is simply the best on the market.
Cons
Occasionally, data entry errors occur, but Bravo's tech team resolves them swiftly. They're also receptive to suggestions for improvements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimbal
Not Specified, 1-10 employees
More than a year
February 2019
Bravo is easy to use and navigating the system becomes almost second nature.
Bravo is easy to use and navigating the system becomes almost second nature.
Pros
Bravo's customer service is exceptional, with their deep knowledge of the system always ensuring they can guide me through any Bravo-related task.
Cons
I'd appreciate more customer feedback when using the solution center help desk.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Not Specified, 1-10 employees
More than a year
February 2019
Bravo Pawn systems
Bravo Pawn systems
Pros
Keeping track of our products and customer histories is effortless with Bravo's user-friendly interface, making notes and history lookup quick and simple.
Cons
I really don't have any cons; the support team is responsive, and they escalate to a team leader if needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Not Specified, 1-10 employees
More than a year
February 2019
It's the BRAVOLUTION, you can't teach stupid
It's the BRAVOLUTION, you can't teach stupid
Pros
Their ease of use and seamless operation across multiple stores, coupled with lightning-fast live chat and phone support, make it indispensable for us. The Solution Center's step-by-step guides are incredibly helpful in resolving issues on the spot.
Cons
Buying procedures may be slower due to data input requirements, but managing inventory is far easier compared to competitors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Not Specified, 11-50 employees
More than a year
February 2019
Game Changer
Game Changer
Pros
I love Bravo's integrated web presence via BUYA and our branded website, along with features like text messaging and the MobilePawn App.
Cons
There are too many clicks, and the stock photos are limited. More sub-categories within each category, including a miscellaneous option, would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dug
Retail, 1-10 employees
More than a year
January 2019
Active Bravo User
Active Bravo User
Pros
It provides everything a pawn shop needs in a POS system. Inventory management has become significantly easier, thanks to their exceptional support team. I highly recommend it!
Cons
It would be helpful to have an MLA compliance form for mobile app renewals. Perhaps asking renewal customers about their status could streamline this process.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Leo
Luxury Goods & Jewelry, 11-50 employees
More than a year
January 2019
Software that actually builds and promotes your store!
Software that actually builds and promotes your store!
Pros
Bravo's ease of use and training for new pawnbrokers are unmatched. We can set our own parameters for buying and lending, maximizing our profitability. Plus, their customer service is outstanding.
Cons
Operating on the cloud has its pros and cons. While internet outages can be problematic, Bravo's system upgrades ensure minimal downtime. We've had excellent uptime since 2018.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
thomas
Retail, 1-10 employees
More than a year
January 2019
Best customer support.
Best customer support.
Pros
It stands out among pawn software providers for its exceptional customer service. Every query or issue I've had was promptly addressed. Bravo's interface is intuitive, and it includes all the essential features. The eBay integration has been particularly valuable for my shop.
Cons
As someone who uses this web-based software, the occasional slowdown can be a downside. I hope they consider making it a hybrid system in the future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony
Retail, 1-10 employees
More than a year
January 2019
The Perfect Software for a Pawnshop in the Age of the Internet
The Perfect Software for a Pawnshop in the Age of the Internet
Pros
Bravo has transformed our pawn operations significantly. After reviewing various pawn software options, choosing Bravo was an easy decision. We now manage our entire inventory online with real-time updates. Listing hundreds of items on eBay takes just a few clicks, saving us hours. Customer Profiles help us evaluate clients and optimize loans, cross-referencing their history across different locations. Plus, our customers receive timely notifications and can renew loans via the mobile app. Bravo continues to evolve based on customer feedback, enhancing its functionality continuously.
Cons
While the financial cost is higher than other options, the value you get in return is substantial. I do wish there were more detailed reports that were simpler to generate for specific categories.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tommy
Retail, 11-50 employees
More than a year
January 2019
Best pawn software hands down!!!
Best pawn software hands down!!!
Pros
I appreciate Bravo's mobile app, which allows customers to pawn items, pay off loans, set aside layaways, and even browse our in-store inventory seamlessly. The customer service is exceptional. I've even received assistance directly from the CEO when needed. Bravo truly sets the standard with its perfect, user-friendly software.
Cons
The fees for eBay, Buya, and text messages are the only drawback I can think of. I understand there's a cost, but I'd prefer it to be included in my monthly subscription.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Retail, 1-10 employees
More than a year
January 2019
Seemless integration and countless ways to monitor how your business is performing
Seemless integration and countless ways to monitor how your business is performing
Pros
The software offers endless options for generating detailed reports to monitor every aspect of my business. The more information I provide, the more comprehensive the reports become.
Cons
I realize everything has a cost, so I'm not expecting everything for free. However, I would like the flexibility to log in from my home computer or phone without needing an extra license. I understand the reasons behind this limitation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ian
Retail, 1-10 employees
More than a year
October 2018
You Don't Know What You're Missing
You Don't Know What You're Missing
Pros
Bravo's adaptable framework promptly addresses new business needs and technological advancements. This means less time spent on paperwork and more time building customer relationships.
Cons
Introducing any new system will inevitably change established business workflows. Proper training, support, and community resources are crucial for a smooth transition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom
Retail, 1-10 employees
More than a year
June 2018
Bravo Software is everything you need to take your business to the next level and beyond.
Bravo Software is everything you need to take your business to the next level and beyond.
Pros
Mastering Bravo is simple, even for those with minimal computer skills, you'll feel like a pro in just days. The Ad Hoc Reporting feature allows me to create hundreds of custom reports tailored to my needs. The support team is exceptional!
Cons
I would rather have a written software manual organized by category than searching for answers in the Solution Center. On the positive side, the Solution Center is comprehensive and easy to navigate. You can even print out answers to create your own manual.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mike
Retail, N/A employees
Less than 6 months
March 2018
Great Software
Great Software
Pros
It gives me clear insights into my team's performance, both individually and collectively, unlike our previous software.
Cons
Sometimes, when reviewing reports, it's unclear where certain numbers originate. For example, daily sales figures include scrap refining results, which should be separate. Additionally, the lack of ACH options for scrap refining payments seems odd, considering it's a common method. As an owner, accessing certain data, like employee performance metrics, should be straightforward but requires extra steps. Improving clarity and accessibility of information is important.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Beth
Retail, 1-10 employees
More than a year
March 2018
Bravo has customer support that is unrivaled by any other product, and continues to deliver!
Bravo has customer support that is unrivaled by any other product, and continues to deliver!
Pros
From its intuitive interface to its extensive training webinars and swift technical support, Bravo was the clear choice for us. It's the highest quality and most cost-effective product available.
Cons
It's hard to fault Bravo on many fronts. If I had to pinpoint one area, I'd mention the e-commerce pricing structure. I wish it were more cost-effective, especially considering the benefits of enabling the e-commerce feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MARK
Retail, 1-10 employees
More than a year
March 2018
With so much ecommerce that we do, Bravo is the #1 choice hands down.
With so much ecommerce that we do, Bravo is the #1 choice hands down.
Pros
Bravo provides us with tools that enhance our efficiency and effectiveness. The eCommerce feature lets us list items online effortlessly with just a copy and paste of their descriptions.
Cons
Some suggestions take longer to implement, and sometimes the resolutions provided aren't entirely helpful or conclusive. It feels like every new feature comes with additional costs, which can be frustrating.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
alex
Not Specified, 1-10 employees
More than a year
March 2018
The best I have used in 26 years, though a bit difficult to learn in the beginning. Highly recommend
The best I have used in 26 years, though a bit difficult to learn in the beginning. Highly recommend
Pros
The standout feature of Bravo is its ad reporting, allowing me to generate custom reports on demand. I also appreciate the ability to handle multiple transactions for a customer from a single window, with a quick reloan process. The software's comprehensive transaction and inventory history reports, along with its useful mobile app, further enhance its value. The ongoing customer support is exceptional. Features like the dashboard's unfinished jobs button have significantly boosted our efficiency in managing police reports and pricing forfeited items. The performance tabs for stores and employees are also invaluable. Plus, the automatic backup and customer suggestion area ensure continuous improvements based on user feedback.
Cons
Initially, navigating and using the program took some getting used to. However, with patience and practice, I overcame those challenges, and the benefits have been well worth the effort. While entering new pawn items can be time-consuming initially, the estimator tool speeds up the process for common items. Managing reloans and purchases is straightforward, although the layaway feature could use some improvement. Based on my experience with support, I'm optimistic that these issues will be addressed soon.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Carey
Not Specified, 1-10 employees
Less than a year
March 2018
good overall product
good overall product
Pros
Bravo is simple to use, with easy-to-navigate menus and robust features like a detailed gun log and customer lookup capabilities.
Cons
Connecting printers for labels and lacking tech support for them can be challenging. I also find there aren't enough options for online policies.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
jerry
Not Specified, 1-10 employees
More than a year
March 2018
I LOVE BRAVO! the people are the best for helping - we have been with bravo 1 year
I LOVE BRAVO! the people are the best for helping - we have been with bravo 1 year
Pros
This software is incredibly user-friendly. The training was excellent, and ongoing support has been effortless. The team members I've interacted with have been knowledgeable and supportive.
Cons
Personally, I can't find any cons with this software. It's intuitive, and if there are any drawbacks, I haven't come across them yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meddena
Not Specified, 1-10 employees
More than a year
March 2018
Compupawn to Bravo switch
Compupawn to Bravo switch
Pros
Our entire team quickly adapted to Bravo within days. It's clear this software was designed by and for pawnbrokers. The Bravo team has been exceptional, ensuring all our workstations at multiple stores operate efficiently. The Company Performance feature, consolidating all store numbers on one dashboard, is incredibly useful. It eliminates the need to run multiple reports, streamlining operations. The estimator has empowered our employees to make informed decisions swiftly, resulting in increased profit margins. We're eagerly anticipating using Bravo for our upcoming store opening and leveraging its capabilities for customer engagement, such as mass text campaigns that have proven highly successful.
Cons
Like any change, adopting Bravo software required a learning curve. It took a few weeks to become familiar with the reports and adjustments from our previous system. Now, after six months with Bravo, including opening a new store from day one, we're pleased with the switch. Initially, it took our team longer to process loans as we learned the software, but now we're more efficient thanks to the estimator tool.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryce
Retail, 51-100 employees
Less than a year
July 2017
we at patriot gun and pawn have had a wonderful experience with using bravo
we at patriot gun and pawn have had a wonderful experience with using bravo
Pros
We love how easy Bravo is to use. The customer service is top-notch, and the training videos make onboarding new employees a breeze. The data storage in the estimator is another feature we greatly appreciate. Intsapawn is revolutionizing the pawn industry.
Cons
The cost of modules, such as trades, which are basic tasks for pawn shops, is my only concern.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexander
Retail, 1-10 employees
More than a year
July 2017
Why this software does not work.
Why this software does not work.
Pros
I haven't found any positives with this software, and even if there are, accessing them requires training that isn't provided.
Cons
This software is not easy to use, requiring extensive training for even minor transactions. Unfortunately, support is lacking and difficult to reach promptly.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Isam
Retail, 1-10 employees
Less than 6 months
November 2016
Best Pawn Software, hands down
Best Pawn Software, hands down
Pros
Bravo simplifies managing pawns, consignments, and inventory while meeting strict industry regulations. It significantly reduces the time spent on monthly QuickBooks reconciliations. The automated online channel via buya.com has facilitated $2k in monthly sales and streamlined ATF log book management, saving me 30 minutes daily.
Cons
The vendor is excellent, though the product could streamline some processes with fewer unnecessary steps.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Samuel
Retail, 1-10 employees
More than a year
January 2016
Best software on the market.
Best software on the market.
Pros
The Dashboard feature on Bravo provides a comprehensive overview of daily tasks, which is incredibly easy to understand. Updates are quick, taking less than 5 minutes. I'm particularly fond of buya.com and the new eBay API integration. Bravo's customer service is exceptional, with rapid responses that have earned them an A+ in my book.
Cons
I have no complaints at the moment; I'm eagerly anticipating future updates.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mathew
Retail, 1-10 employees
More than a year
July 2015
Avoid before you regret it like I do!
Avoid before you regret it like I do!
Pros
Initially, the cloud-based aspect seemed promising, but it hasn't been a great fit with this company.
Cons
I've had a disappointing experience with their service. Despite paying a substantial monthly fee, I encountered issues with my IP address before even opening my business. The response from support was rude, demanding extra fees for a simple reset. Customer service seems focused on fees rather than support, which is frustrating. I would caution others to avoid similar frustrations.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Kenny
Retail, 11-50 employees
Less than 6 months
April 2015
Best software for the price. Hands down!
Best software for the price. Hands down!
Pros
Bravo offers excellent customer service with informative responses to all inquiries. Its affordability for startups sets it apart from competitors charging much higher prices, often coupled with additional fees for customer support. Bravo's cost-effective pricing and cloud-based storage ensure quick recovery in case of business disruptions.
Cons
Some Bravo programs require multiple clicks or screens to access features that are typically accessible with a single click in other software. As a long-term customer, I expect more direct support from Bravo for resolving issues.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
9
Tom
Retail, 11-50 employees
Free Trial
January 2014
We Love Bravo and the POS system
We Love Bravo and the POS system
Pros
I love being able to sell my merchandise round the clock and having our entire inventory accessible online. The consignment module is also a favorite, and I'm eagerly awaiting the eBay API integration.
Cons
We're eager for the eBay API integration to arrive sooner rather than later. Also, we're looking forward to expanding our sales on Buya.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Michael
Retail, 11-50 employees
Free Trial
January 2014
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Hands Down - the BEST Pawn System Software on the Market!
Hands Down - the BEST Pawn System Software on the Market!
Pros
I've been using Bravo for 7 years now, and I'm continually impressed by the software's quality, its intuitive design, extensive features, and the excellent support they provide. Bravo truly delivers!
Cons
I'm eagerly awaiting new features! Bravo's development team impresses me with their customer-focused approach, ensuring robust updates that are thoroughly tested before release.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vincent
Retail, 1-10 employees
More than a year
December 2019
Best software on the market!!
Best software on the market!!
Pros
The Jewelry Master feature is my favorite, it simplifies pricing and pawning jewelry, ensuring consistency with just a few inputs. Bravo makes eCommerce effortless by seamlessly integrating with eBay and our custom website. It's straightforward to navigate and offers so many features that I can't list them all. They're always adding new enhancements, making Bravo better every month. With locations in two places, the cloud-based software is a lifesaver, keeping both stores interconnected. Customer data and past transactions are accessible company-wide instantly when a customer is added. Plus, I've got Bravo installed on my Microsoft Surface, allowing me to manage both stores and generate reports from anywhere, just like being onsite. Ad-hoc reporting is a game changer, letting me create customized reports easily. And their customer support is beyond amazing, always reliable.
Cons
I can't think of any at the moment. I wish some features could be more customized to suit my preferences better.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mathew
Retail, 1-10 employees
More than a year
November 2019
Best user friendly pawn platform out there!
Best user friendly pawn platform out there!
Pros
In my years in the pawn industry, I've used various programs, but Bravo stands out as the most intuitive and backed by phenomenal customer service.
Cons
Overall, I have no complaints that haven't been promptly addressed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Retail, 1-10 employees
More than a year
November 2019
They exceed my expectations everyday!
They exceed my expectations everyday!
Pros
Bravo continually surprises me with its features, especially its invaluable suggestions on loans and purchases, including insights into item sales at other stores.
Cons
The software has a learning curve initially, and some features aren't immediately intuitive. However, the exceptional customer service outweighs this challenge.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff
Banking, 1-10 employees
More than a year
November 2019
BRAVO PAWN SOFTWARE
BRAVO PAWN SOFTWARE
Pros
The analytics are incredibly useful, and the app and reports are excellent.
Cons
Certain hardware is necessary for compatibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
greg
Retail, 1-10 employees
More than a year
September 2019
Excellent Pawn Software
Excellent Pawn Software
Pros
I particularly appreciate being able to effortlessly access customer records across all our stores and the time-saving feature of transferring inventory between locations.
Cons
I'd appreciate a discount for power users managing multiple stores.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jimmy
Retail, 11-50 employees
More than a year
July 2019
Bravo POS Review
Bravo POS Review
Pros
Their sleek appearance and the ability to automatically retrieve item details and pricing suggestions are standout features. The functionality is familiar and similar to the web-based tools I use as a travel counselor. The support has been outstanding, especially from our fantastic representative.
Cons
With added details and functions, it may take a bit longer to navigate, but it's worth the extra time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina
Retail, 1-10 employees
Less than 6 months
June 2019
Bravo Pawn Systems
Bravo Pawn Systems
Pros
Bravo's pawn system is great, offering numerous beneficial features, with a customer service team always ready to help and answer our questions promptly.
Cons
Any issues I had were resolved through recent updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephanie
Retail, 1-10 employees
More than a year
May 2019
Simply superior
Simply superior
Pros
It is easy to use, innovative, responsive support and constantly evolving.
Cons
It's a bit pricey, but as they say, you get what you pay for.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Connor
Retail, 1-10 employees
More than a year
April 2019
Most versatile I have used.
Most versatile I have used.
Pros
This software's flexibility is impressive, covering everything comprehensively. The ad-hoc search feature allows for custom reports without needing special programming. Handling multiple transactions for a single customer seamlessly is a huge time-saver, especially with the estimator tool for evaluating items like jewelry. Customer service is top-notch, always quick to respond and solve any issues.
Cons
Due to its comprehensive features, it takes longer to learn compared to other programs. Once familiar, though, it's well worth the initial effort.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Carey
Financial Services, 1-10 employees
More than a year
April 2019
Bravo Pawn Systems- Great Software, Excellent Technical Service
Bravo Pawn Systems- Great Software, Excellent Technical Service
Pros
The interface is very user-friendly, and I've found I can figure out most tasks even without formal training.
Cons
I was originally a Compupawn user and wasn't thrilled when they merged with Bravo, but it turned out well in the end.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
KENNETH
Financial Services, 1-10 employees
More than a year
March 2019
The best software out there
The best software out there
Pros
This software is user-friendly, and anytime I've needed assistance, a quick call gets my questions answered the same day. I've never encountered a problem they couldn't walk me through within minutes. Bravo is my go-to!
Cons
Handling scrap gold and silver has been a minor issue, but I just need to make a quick call to resolve it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meddena
Retail, 1-10 employees
More than a year
March 2019
Great software and awesome customer support. Hands down the best I have ever experienced. They are there for you!
Great software and awesome customer support. Hands down the best I have ever experienced. They are there for you!
Pros
Bravo not only handles all my needs but also educates me, guiding pricing and transactions an invaluable asset.
Cons
Sometimes, the software isn't as intuitive as I'd like, but customer support has always been quick to assist.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jeff
Not Specified, 1-10 employees
Less than 6 months
February 2019
Bravo is the BEST pawn software I have ever used. Tried several others and nothing compares. Lots of features. Does just about everything you need.
Bravo is the BEST pawn software I have ever used. Tried several others and nothing compares. Lots of features. Does just about everything you need.
Pros
It is is undoubtedly the best pawn shop software out there. It does everything a pawnbroker needs and more, constantly improving. Initially skeptical, I now can't imagine using any other software after several years with Bravo. Compared to previous programs, where issues were common, Bravo's downtime is minimal, and their tech support treats you like family. The ease of listing items across multiple platforms like eBay and maintaining a branded website is a game-changer, saving us significant time. Mobile Pawn Advantage has taken things to the next level, facilitating easy payments and transactions via smartphone, even allowing for quick sales directly from the app. Bravo's reporting capabilities are unmatched, managing everything from FFL logs to cash tracking effortlessly. In short, Bravo is simply the best on the market.
Cons
Occasionally, data entry errors occur, but Bravo's tech team resolves them swiftly. They're also receptive to suggestions for improvements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimbal
Not Specified, 1-10 employees
More than a year
February 2019
Bravo is easy to use and navigating the system becomes almost second nature.
Bravo is easy to use and navigating the system becomes almost second nature.
Pros
Bravo's customer service is exceptional, with their deep knowledge of the system always ensuring they can guide me through any Bravo-related task.
Cons
I'd appreciate more customer feedback when using the solution center help desk.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Not Specified, 1-10 employees
More than a year
February 2019
Bravo Pawn systems
Bravo Pawn systems
Pros
Keeping track of our products and customer histories is effortless with Bravo's user-friendly interface, making notes and history lookup quick and simple.
Cons
I really don't have any cons; the support team is responsive, and they escalate to a team leader if needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Not Specified, 1-10 employees
More than a year
February 2019
It's the BRAVOLUTION, you can't teach stupid
It's the BRAVOLUTION, you can't teach stupid
Pros
Their ease of use and seamless operation across multiple stores, coupled with lightning-fast live chat and phone support, make it indispensable for us. The Solution Center's step-by-step guides are incredibly helpful in resolving issues on the spot.
Cons
Buying procedures may be slower due to data input requirements, but managing inventory is far easier compared to competitors.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Not Specified, 11-50 employees
More than a year
February 2019
Game Changer
Game Changer
Pros
I love Bravo's integrated web presence via BUYA and our branded website, along with features like text messaging and the MobilePawn App.
Cons
There are too many clicks, and the stock photos are limited. More sub-categories within each category, including a miscellaneous option, would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dug
Retail, 1-10 employees
More than a year
January 2019
Active Bravo User
Active Bravo User
Pros
It provides everything a pawn shop needs in a POS system. Inventory management has become significantly easier, thanks to their exceptional support team. I highly recommend it!
Cons
It would be helpful to have an MLA compliance form for mobile app renewals. Perhaps asking renewal customers about their status could streamline this process.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Leo
Luxury Goods & Jewelry, 11-50 employees
More than a year
January 2019
Software that actually builds and promotes your store!
Software that actually builds and promotes your store!
Pros
Bravo's ease of use and training for new pawnbrokers are unmatched. We can set our own parameters for buying and lending, maximizing our profitability. Plus, their customer service is outstanding.
Cons
Operating on the cloud has its pros and cons. While internet outages can be problematic, Bravo's system upgrades ensure minimal downtime. We've had excellent uptime since 2018.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
thomas
Retail, 1-10 employees
More than a year
January 2019
Best customer support.
Best customer support.
Pros
It stands out among pawn software providers for its exceptional customer service. Every query or issue I've had was promptly addressed. Bravo's interface is intuitive, and it includes all the essential features. The eBay integration has been particularly valuable for my shop.
Cons
As someone who uses this web-based software, the occasional slowdown can be a downside. I hope they consider making it a hybrid system in the future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony
Retail, 1-10 employees
More than a year
January 2019
The Perfect Software for a Pawnshop in the Age of the Internet
The Perfect Software for a Pawnshop in the Age of the Internet
Pros
Bravo has transformed our pawn operations significantly. After reviewing various pawn software options, choosing Bravo was an easy decision. We now manage our entire inventory online with real-time updates. Listing hundreds of items on eBay takes just a few clicks, saving us hours. Customer Profiles help us evaluate clients and optimize loans, cross-referencing their history across different locations. Plus, our customers receive timely notifications and can renew loans via the mobile app. Bravo continues to evolve based on customer feedback, enhancing its functionality continuously.
Cons
While the financial cost is higher than other options, the value you get in return is substantial. I do wish there were more detailed reports that were simpler to generate for specific categories.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tommy
Retail, 11-50 employees
More than a year
January 2019
Best pawn software hands down!!!
Best pawn software hands down!!!
Pros
I appreciate Bravo's mobile app, which allows customers to pawn items, pay off loans, set aside layaways, and even browse our in-store inventory seamlessly. The customer service is exceptional. I've even received assistance directly from the CEO when needed. Bravo truly sets the standard with its perfect, user-friendly software.
Cons
The fees for eBay, Buya, and text messages are the only drawback I can think of. I understand there's a cost, but I'd prefer it to be included in my monthly subscription.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Retail, 1-10 employees
More than a year
January 2019
Seemless integration and countless ways to monitor how your business is performing
Seemless integration and countless ways to monitor how your business is performing
Pros
The software offers endless options for generating detailed reports to monitor every aspect of my business. The more information I provide, the more comprehensive the reports become.
Cons
I realize everything has a cost, so I'm not expecting everything for free. However, I would like the flexibility to log in from my home computer or phone without needing an extra license. I understand the reasons behind this limitation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ian
Retail, 1-10 employees
More than a year
October 2018
You Don't Know What You're Missing
You Don't Know What You're Missing
Pros
Bravo's adaptable framework promptly addresses new business needs and technological advancements. This means less time spent on paperwork and more time building customer relationships.
Cons
Introducing any new system will inevitably change established business workflows. Proper training, support, and community resources are crucial for a smooth transition.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom
Retail, 1-10 employees
More than a year
June 2018
Bravo Software is everything you need to take your business to the next level and beyond.
Bravo Software is everything you need to take your business to the next level and beyond.
Pros
Mastering Bravo is simple, even for those with minimal computer skills, you'll feel like a pro in just days. The Ad Hoc Reporting feature allows me to create hundreds of custom reports tailored to my needs. The support team is exceptional!
Cons
I would rather have a written software manual organized by category than searching for answers in the Solution Center. On the positive side, the Solution Center is comprehensive and easy to navigate. You can even print out answers to create your own manual.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mike
Retail, N/A employees
Less than 6 months
March 2018
Great Software
Great Software
Pros
It gives me clear insights into my team's performance, both individually and collectively, unlike our previous software.
Cons
Sometimes, when reviewing reports, it's unclear where certain numbers originate. For example, daily sales figures include scrap refining results, which should be separate. Additionally, the lack of ACH options for scrap refining payments seems odd, considering it's a common method. As an owner, accessing certain data, like employee performance metrics, should be straightforward but requires extra steps. Improving clarity and accessibility of information is important.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Beth
Retail, 1-10 employees
More than a year
March 2018
Bravo has customer support that is unrivaled by any other product, and continues to deliver!
Bravo has customer support that is unrivaled by any other product, and continues to deliver!
Pros
From its intuitive interface to its extensive training webinars and swift technical support, Bravo was the clear choice for us. It's the highest quality and most cost-effective product available.
Cons
It's hard to fault Bravo on many fronts. If I had to pinpoint one area, I'd mention the e-commerce pricing structure. I wish it were more cost-effective, especially considering the benefits of enabling the e-commerce feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MARK
Retail, 1-10 employees
More than a year
March 2018
With so much ecommerce that we do, Bravo is the #1 choice hands down.
With so much ecommerce that we do, Bravo is the #1 choice hands down.
Pros
Bravo provides us with tools that enhance our efficiency and effectiveness. The eCommerce feature lets us list items online effortlessly with just a copy and paste of their descriptions.
Cons
Some suggestions take longer to implement, and sometimes the resolutions provided aren't entirely helpful or conclusive. It feels like every new feature comes with additional costs, which can be frustrating.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
alex
Not Specified, 1-10 employees
More than a year
March 2018
The best I have used in 26 years, though a bit difficult to learn in the beginning. Highly recommend
The best I have used in 26 years, though a bit difficult to learn in the beginning. Highly recommend
Pros
The standout feature of Bravo is its ad reporting, allowing me to generate custom reports on demand. I also appreciate the ability to handle multiple transactions for a customer from a single window, with a quick reloan process. The software's comprehensive transaction and inventory history reports, along with its useful mobile app, further enhance its value. The ongoing customer support is exceptional. Features like the dashboard's unfinished jobs button have significantly boosted our efficiency in managing police reports and pricing forfeited items. The performance tabs for stores and employees are also invaluable. Plus, the automatic backup and customer suggestion area ensure continuous improvements based on user feedback.
Cons
Initially, navigating and using the program took some getting used to. However, with patience and practice, I overcame those challenges, and the benefits have been well worth the effort. While entering new pawn items can be time-consuming initially, the estimator tool speeds up the process for common items. Managing reloans and purchases is straightforward, although the layaway feature could use some improvement. Based on my experience with support, I'm optimistic that these issues will be addressed soon.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Carey
Not Specified, 1-10 employees
Less than a year
March 2018
good overall product
good overall product
Pros
Bravo is simple to use, with easy-to-navigate menus and robust features like a detailed gun log and customer lookup capabilities.
Cons
Connecting printers for labels and lacking tech support for them can be challenging. I also find there aren't enough options for online policies.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
jerry
Not Specified, 1-10 employees
More than a year
March 2018
I LOVE BRAVO! the people are the best for helping - we have been with bravo 1 year
I LOVE BRAVO! the people are the best for helping - we have been with bravo 1 year
Pros
This software is incredibly user-friendly. The training was excellent, and ongoing support has been effortless. The team members I've interacted with have been knowledgeable and supportive.
Cons
Personally, I can't find any cons with this software. It's intuitive, and if there are any drawbacks, I haven't come across them yet.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meddena
Not Specified, 1-10 employees
More than a year
March 2018
Compupawn to Bravo switch
Compupawn to Bravo switch
Pros
Our entire team quickly adapted to Bravo within days. It's clear this software was designed by and for pawnbrokers. The Bravo team has been exceptional, ensuring all our workstations at multiple stores operate efficiently. The Company Performance feature, consolidating all store numbers on one dashboard, is incredibly useful. It eliminates the need to run multiple reports, streamlining operations. The estimator has empowered our employees to make informed decisions swiftly, resulting in increased profit margins. We're eagerly anticipating using Bravo for our upcoming store opening and leveraging its capabilities for customer engagement, such as mass text campaigns that have proven highly successful.
Cons
Like any change, adopting Bravo software required a learning curve. It took a few weeks to become familiar with the reports and adjustments from our previous system. Now, after six months with Bravo, including opening a new store from day one, we're pleased with the switch. Initially, it took our team longer to process loans as we learned the software, but now we're more efficient thanks to the estimator tool.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryce
Retail, 51-100 employees
Less than a year
July 2017
we at patriot gun and pawn have had a wonderful experience with using bravo
we at patriot gun and pawn have had a wonderful experience with using bravo
Pros
We love how easy Bravo is to use. The customer service is top-notch, and the training videos make onboarding new employees a breeze. The data storage in the estimator is another feature we greatly appreciate. Intsapawn is revolutionizing the pawn industry.
Cons
The cost of modules, such as trades, which are basic tasks for pawn shops, is my only concern.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexander
Retail, 1-10 employees
More than a year
July 2017
Why this software does not work.
Why this software does not work.
Pros
I haven't found any positives with this software, and even if there are, accessing them requires training that isn't provided.
Cons
This software is not easy to use, requiring extensive training for even minor transactions. Unfortunately, support is lacking and difficult to reach promptly.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Isam
Retail, 1-10 employees
Less than 6 months
November 2016
Best Pawn Software, hands down
Best Pawn Software, hands down
Pros
Bravo simplifies managing pawns, consignments, and inventory while meeting strict industry regulations. It significantly reduces the time spent on monthly QuickBooks reconciliations. The automated online channel via buya.com has facilitated $2k in monthly sales and streamlined ATF log book management, saving me 30 minutes daily.
Cons
The vendor is excellent, though the product could streamline some processes with fewer unnecessary steps.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Samuel
Retail, 1-10 employees
More than a year
January 2016
Best software on the market.
Best software on the market.
Pros
The Dashboard feature on Bravo provides a comprehensive overview of daily tasks, which is incredibly easy to understand. Updates are quick, taking less than 5 minutes. I'm particularly fond of buya.com and the new eBay API integration. Bravo's customer service is exceptional, with rapid responses that have earned them an A+ in my book.
Cons
I have no complaints at the moment; I'm eagerly anticipating future updates.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mathew
Retail, 1-10 employees
More than a year
July 2015
Avoid before you regret it like I do!
Avoid before you regret it like I do!
Pros
Initially, the cloud-based aspect seemed promising, but it hasn't been a great fit with this company.
Cons
I've had a disappointing experience with their service. Despite paying a substantial monthly fee, I encountered issues with my IP address before even opening my business. The response from support was rude, demanding extra fees for a simple reset. Customer service seems focused on fees rather than support, which is frustrating. I would caution others to avoid similar frustrations.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
4
Kenny
Retail, 11-50 employees
Less than 6 months
April 2015
Best software for the price. Hands down!
Best software for the price. Hands down!
Pros
Bravo offers excellent customer service with informative responses to all inquiries. Its affordability for startups sets it apart from competitors charging much higher prices, often coupled with additional fees for customer support. Bravo's cost-effective pricing and cloud-based storage ensure quick recovery in case of business disruptions.
Cons
Some Bravo programs require multiple clicks or screens to access features that are typically accessible with a single click in other software. As a long-term customer, I expect more direct support from Bravo for resolving issues.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
9
Tom
Retail, 11-50 employees
Free Trial
January 2014
We Love Bravo and the POS system
We Love Bravo and the POS system
Pros
I love being able to sell my merchandise round the clock and having our entire inventory accessible online. The consignment module is also a favorite, and I'm eagerly awaiting the eBay API integration.
Cons
We're eager for the eBay API integration to arrive sooner rather than later. Also, we're looking forward to expanding our sales on Buya.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Michael
Retail, 11-50 employees
Free Trial
January 2014