Ashao F.
Marketing and Advertising, 1-10 employees
“brings in sales”
Pros
Offering it as a payment method has likely brought in more sales than we would have seen without it.
Cons
The fees are noticeably higher than with other payment processors so I prefer not to use it unless I really have to.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marcelo C.
Food & Beverages, 1-10 employees
“Packed with useful features”
Pros
Easy to use and the app comes with a lot of useful features.
Cons
fees can get pretty high when sending out larger payments.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Abdallah A.
Construction, 500+ employees
“Widely Trusted”
Pros
Using it has been very convenient thanks to how simple it is to navigate and how widely trusted the service is. Payments go through quickly which makes it reliable for everyday transactions.
Cons
The downside is that the app has limited functionality and I'm not able to withdraw my money directly through it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kevin Z.
Machinery, 500+ employees
“Effective payment processing services”
Pros
Security is one of the biggest reasons I trust this platform for sending and receiving payments. It's available in almost every part of the world which makes doing business both locally and internationally very convenient. The fraud detection and anti-money laundering tools work really well and help protect users from online financial theft. The interface is simple so getting started doesn't require any special training. I also really appreciate the activity dashboard because it gives a clear view of all transactions which is very helpful for tracking and maintaining financial records.
Cons
It has continued to provide very simple yet highly effective money transfer and payment processing services. I honestly haven't run into any problems while using it and there really isn't any feature that I can point to as a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Francesco D.
Financial Services, 500+ employees
“recommended!”
Pros
PayPal has been an excellent and secure payment system whenever I need to send money to friends or family. I use it personally for online purchases and money transfers and it's safe, fast and effective for the services it provides. I would definitely recommend it.
Cons
The mobile app isn't very user-friendly to use although overall it's still a good app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rosette B.
Machinery, 500+ employees
“Vital for my workflow”
Pros
After using PayPal for 10 years, it has become a vital part of how I handle payments. I use it both to pay for the things I buy and to receive money from people for the services I provide. The interface is very user-friendly which makes all of my financial transactions efficient and hassle-free. One of the biggest advantages is the security. I've never had a single security issue and their encryption plus two-factor authentication gives me real confidence that my information is protected. On top of that, customer support has been outstanding. In the past decade, I only had two situations where I felt someone was trying to take advantage of me and PayPal stepped in immediately and handled everything.
Cons
I do appreciate that they restored my account but I still don't like that their system can limit an account based on what feels like suspicious reasoning. Also, the Friends & Family payment option is not available in some countries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yanik I.
Animation, 1-10 employees
“Works perfectly”
Pros
Making payments and transfers is very convenient and simple.
Cons
Everything about it works perfectly for me so I really don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
René H.
Financial Services, 11-50 employees
“highly secure payment method”
Pros
It's a very reliable and highly secure payment method for handling transactions.
Cons
It's a dependable payment option but there are too many transaction blocks when making payments.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ismail S.
Broadcast Media, 1-10 employees
“no major downsides”
Pros
It gives me a secure way to move money and handle bank transfers without hassle which is a big reason I keep using it.
Cons
I haven't really come across any major downsides with this platform yet although the user interface could definitely be improved and developed further.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda H.
Insurance, 101-500 employees
“extremely slow refunds”
Pros
Getting signed in and paying bills with it was pretty simple.
Cons
The amount of time it takes to receive a refund back is outrageous.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Belaj D.
Information Technology and Services, 1-10 employees
“Popular choice for online payments”
Pros
Using it for online payments just makes sense especially since it's one of the most widely used platforms out there. In 2023, staying current with digital payment tools feels almost necessary.
Cons
It handles all of my online subscriptions in one place which makes it the simplest way to track and manage my spending.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Management Consulting, 1-10 employees
“Forward-thinking option for managing payments”
Pros
It hardly needs an introduction and even though many similar services have appeared over the years, it still stands out as an excellent and forward-thinking option for managing online payments. It continues to be accepted on most online shopping platforms which makes buying products or services both convenient and secure. Being able to link multiple payment methods is a big plus and just as important, customer support is genuinely reliable. The purchase protection feature is also very valuable since it makes shopping feel safer and overall more enjoyable.
Cons
If I could improve one thing, it would be the user experience especially when it comes to managing the many services available. The interface could definitely be refined, particularly compared with newer competitors that focus heavily on simplicity and more immediate usability.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arjay E.
Writing and Editing, 1-10 employees
“Useful earnings option”
Pros
Compared with similar apps, this one gives me a way to earn something that I can't really get from the others.
Cons
It still doesn't support GCash transactions and that makes it pretty difficult for me to deal with at times.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ramazan A.
Animation, 1-10 employees
“secure shopping convenience”
Pros
Using it with my bank account makes shopping much more convenient since I don't have to deal with long card numbers or extra security steps, while it still provides the same level of protection.
Cons
it isn't accepted on every platform so I can't use it everywhere I shop.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Austin M.
Entertainment, 11-50 employees
“Simple navigation”
Pros
Getting started with it is quick since opening an account and using it right away is very simple. The app is well designed, simple to navigate and it works internationally while being accepted by just about everyone. It handles both person-to-person payments even when the other person doesn't have the app and online purchases without any hassle. Security also feels very solid. Moving money to a linked bank account is free and online purchases don't cost anything for the buyer either.
Cons
The weakest part for me is still the in-store or in-person payment side, mainly because there really isn't much there yet. I've heard they're planning to make major improvements in that area so I'm interested to see how that turns out. I'm also not a fan of the 2.9% credit card fee.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela R.
Medical Practice, 51-100 employees
“appreciate everything about it”
Pros
I really appreciated how well it works and the level of security it offers during payments.
Cons
At times it feels a bit complex when I need to handle transactions with my friends.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Preeti T.
Accounting, 1-10 employees
“No-fee shopping”
Pros
One of the biggest advantages is that there are no fees when using it for shopping, except in cases where a currency conversion is involved.
Cons
It hasn't really added anything new to improve payments and it also doesn't offer users any special deals, rewards or perks.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kapil A.
Retail, 101-500 employees
“cuts down a lot of development cost”
Pros
amazing how well it integrates with existing eCommerce platforms which cuts down a lot of development cost. It also offers solid scam protection for both customers and merchants, has a trusted checkout experience worldwide that can help improve conversion rates and the interface looks good too.
Cons
It still doesn't support INR even though that represents a huge share of the global market. I really think they should reconsider and update that.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Garcia D.
Human Resources, 1-10 employees
“works well for all kinds of situations”
Pros
Sending and receiving money feels very simple with PayPal because the interface is clear and user-friendly. It works well for all kinds of situations like splitting a dinner bill, paying freelancers or shopping online. Being able to connect multiple funding sources, including bank accounts and credit cards, also adds a lot of flexibility when managing payments and finances.
Cons
The convenience is hard to beat but the fees can become noticeable especially with cross-border payments or currency conversions. It's a good idea to check the charges ahead of time before making larger transactions.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Tamer E.
Computer Software, 1-10 employees
“Flexible checkout integration”
Pros
Found it user-friendly and from a developer standpoint it's simple to integrate into almost any project as a checkout solution.
Cons
Crypto support still isn't very broad in the app, with only a limited number of tokens available. It would be better if cryptocurrency were added more fully as a payment option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9