John Ericho Q.
Education Management, 101-500 employees
“Mobile payments stand out”
Pros
Mobile payments are one of the biggest highlights for me and the data security is another part I really appreciate.
Cons
The online interface still feels like it could use some improvement and further development.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Saurabh B.
Information Technology and Services, 500+ employees
“Send money in different currencies”
Pros
Sending money online in different currencies is easily the strongest feature here compared with similar tools. The interface is simple to understand and manage which makes the platform very convenient to use. It has been really helpful for receiving payments from others and honestly, it feels far ahead of other platforms in this area.
Cons
The mobile version still needs work because all the features aren't available in one place. Using it on a phone can be frustrating and it could definitely use more feature updates. The processing fees also should be revised or lowered for users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Computer Networking, 51-100 employees
“Works worldwide”
Pros
PayPal gives me a convenient way to make payments and I appreciate that it feels secure and works pretty much worldwide.
Cons
At times some of the features can feel a bit complicated to navigate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jagmeet S.
Mechanical or Industrial Engineering, 1-10 employees
“Requires a lot of verification”
Pros
It feels like a very secure and reliable platform because they go through a lot of verification before letting an account be created. Compared with other platforms that can be expensive and slow when processing transactions, this one is much faster and lets me send or receive money from anywhere in the world.
Cons
The account setup process is quite complex. There are a lot of details to enter, along with several verification steps which can make getting started take longer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rylee W.
Facilities Services, 11-50 employees
“Online shopping made convenient”
Pros
Online shopping feels much more convenient with PayPal. If my bank card is still out in the car and I don't want to go get it, I can just pay through PayPal instead of typing in all my card details manually. It's very simple to use.
Cons
The only thing that can be a bit inconvenient is having to sign in every time I use it although I understand that's there for security reasons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ankit B.
Computer Software, 51-100 employees
“offers coupons from time to time”
Pros
So easy to operate and it also offers some coupons from time to time.
Cons
There are times when it puts your funds on hold. It may be for security reasons but from a customer's point of view, that can be very hectic and frustrating.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Suresh P.
Graphic Design, 1-10 employees
“Useful for my business”
Pros
The account has been really good to use and feels much better overall. Payment processing is very fast, invoice handling is efficient and transfers to my local bank account are completed the same day.
Cons
It has been very useful for my business and the overall experience has been very positive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sydney G.
Marketing and Advertising, 500+ employees
“complete solution”
Pros
Being able to create invoices directly in PayPal and send them to customers from the same place is a big plus. It also accepts credit card payments from clients which makes it more flexible. Compared with competitors like Wise and Payoneer, the payment options here still feel more complete.
Cons
The biggest downside is how expensive it is to transfer money from the PayPal wallet to a bank account. I've been charged as much as $100 on a $1,000 transfer which forces me to raise my service prices if clients want to pay through PayPal. The exchange fees are also quite bad when compared to other alternatives.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Ikrah B.
Religious Institutions, 1-10 employees
“Limited transfer options”
Pros
When I'm shopping on websites where I'd rather not share my bank account details, PayPal works well as a safer way to pay.
Cons
The transfer options feel pretty limited though. I'd like to be able to use it with more products and have more flexibility when moving money around.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Meezab M.
Banking, 1-10 employees
“Interface feels modern”
Pros
Right away, the interface feels modern and really nice to use and the payment processing works better than other similar apps.
Cons
One thing that could be better is the bank account linking part because sometimes it lags while other times it works fine. I also think adding more features like a refer-and-earn option, would make it even better.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Isabel M.
Food & Beverages, 101-500 employees
“Payments with total peace of mind”
Pros
I can make payments with complete peace of mind using it.
Cons
I honestly can't say anything negative about it sorry.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randall G.
Internet, 1-10 employees
“uncluttered interface”
Pros
it feels very convenient because the interface is simple and since almost everyone already uses it, handling payments and other money transactions is really convenient.
Cons
At times the security checks can feel a bit tedious but I'd still rather deal with that inconvenience than risk losing money to scammers or thieves.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharon A.
Hospitality, 500+ employees
“Lets us automate payments”
Pros
One thing that really works well for us is how our clients can pay for our services without any problems. It also lets us book hotels and flights, automate payments and, most importantly, gives us extra protection against fraud.
Cons
The downside is definitely the fees since the commissions it charges are very high compared with other platforms we also use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jorge Emmanuel L.
Health, Wellness and Fitness, 1-10 employees
“I like everything about it”
Pros
Paying other people or receiving money online is very convenient with PayPal.
Cons
Honestly I still haven't come across anything about it that I don't like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew S.
Entertainment, 1-10 employees
“People feel comfortable with it”
Pros
PayPal has strong name recognition so people usually feel comfortable using it and aren't hesitant to pay through it.
Cons
The fees are on the high side. I understand every platform has costs to cover but if I had the time and energy, I'd probably look into a more affordable alternative.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Yasin D.
Cosmetics, 11-50 employees
“awesome payment transfer feature”
Pros
The clean interface and the payment transfer feature are the strongest parts of this platform and they're definitely the ones I appreciate most.
Cons
It still isn't available in some countries although hopefully that limitation will be addressed in the future.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexa H.
Arts and Crafts, 1-10 employees
“superb tool for international payments”
Pros
It works really well for making international payments which is the part I use the most.
Cons
The commission fee is a bit high and it changes depending on how much money you send or receive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 500+ employees
“Broad currency support”
Pros
One of the best parts is that it works in many countries and supports a lot of currencies. That's especially valuable for businesses since it makes international payments much simpler without having to deal with complicated currency conversion processes.
Cons
limited customer support is frustrating. There were times when I had account-related issues and couldn't get help right away which was definitely frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ashfaaq P.
Information Technology and Services, 51-100 employees
“Hassle-free online payments”
Pros
Paying online with it has been very convenient for me.
Cons
I ran into some trouble when linking my account but support helped sort it out and it's fine now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jean s.
Architecture & Planning, 1-10 employees
“easy access”
Pros
Being able to access it easily brings a lot of convenience and comfort to users.
Cons
It still has limited functionality and could offer more options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9