PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

FI

Fifi I.

Airlines/ Aviation, 51-100 employees

5.0
August 2023

Feels perfect

Pros

Out of all the payment systems I've used, this one has been the best by far and up to now I haven't run into any issues with it.

Cons

It feels almost perfect but I've noticed that it still doesn't work in certain countries.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PP

Pitamber P.

Education Management, 11-50 employees

4.0
August 2023

Receive payments from anywhere

Pros

Receiving payments from anywhere in the world and in any currency has been really convenient for me.

Cons

A lot of security checks which can feel excessive, even though I understand they're there to protect us.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

GS

Gerardo S.

Computer Software, 1-10 employees

5.0
August 2023

Valuable features

Pros

A few of the most valuable features are buyer protection and dispute resolution, two-factor authentication, plus mobile payments and point-of-sale payments and they're all very user-friendly.

Cons

There are still a few areas where it could improve such as clearer fee transparency, better customer support, a more polished user interface and faster transfer speeds, just to name some.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RB

Rose B.

Media Production, 1-10 employees

5.0
August 2023

Can request a refund anytime

Pros

It is simple to handle and I also appreciate having the option to request a refund whenever it's necessary.

Cons

I honestly haven't noticed any downsides, up to now, it has always worked reliably for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DN

David N.

Financial Services, 500+ employees

5.0
August 2023

All it needs is an email

Pros

Getting paid from different platforms is really convenient. All it takes is adding your email and you're ready to receive money.

Cons

Because I'm based in South Africa, I'd really like to see support for linking more bank accounts instead of being limited to FNB only.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LP

Lucas P.

Computer & Network Security, 1-10 employees

5.0
August 2023

Improved a lot over time

Pros

After using it for years, it's been impressive to see how much it has improved over time. The platform has grown not just in terms of features but also with stronger security, a better overall user experience and a more modern look. Recently, I've been relying on it to send and receive money with friends and to pay for purchases online and the whole process has been really pleasant.

Cons

One thing that could still be better is the pricing for small businesses. Some of the fees feel a bit high and lowering them could make it more appealing for entrepreneurs to start using it right away. Aside from that, I still think it's a very solid tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

achraf a.

Arts and Crafts, 1-10 employees

4.0
August 2023

Smooth performance

Pros

It's performance is smooth and the security is one of the biggest reasons I rely on it. When I make transactions, I don't have to stress about my money because it feels well protected.

Cons

The transfer fees can be a little on the high side. I hope that gets reconsidered and improved in the near future.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AA

Ahmed A.

Civil Engineering, 1-10 employees

5.0
August 2023

Helpful for saving money

Pros

Using this product feels easy and it's genuinely useful when it comes to saving money.

Cons

There's still room for improvement although it remains simple to use and helps with saving money.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KR

Kunal R.

Writing and Editing, 1-10 employees

5.0
August 2023

Fantastic invoicing solution

Pros

Whenever I need a secure way to send or receive money, this has been a fast and reliable option. People around the world have continued to trust it, largely because it feels as safe and dependable as the major credit cards most of us already use. It also works as a quick invoicing solution which makes it especially useful for both businesses and freelancers.

Cons

I still have some hesitation about keeping my bank account information connected to a service like this. Even with fraud protection in place, there are times when I worry about my account details being exposed. Another frustrating part is that funds can be frozen or held and users may even get blocked without any warning.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

CJ

Chad J.

Building Materials, 1-10 employees

5.0
August 2023

Convenient for everyone

Pros

It's been very convenient for both my staff and my customers to use and the security gives us a lot of confidence when handling payments.

Cons

At times, updates happen at inconvenient moments and the pricing can get expensive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AB

Abigail B.

Marketing and Advertising, 11-50 employees

5.0
August 2023

supports several payment methods

Pros

Paying online feels hassle-free with this. It supports several payment methods like credit and debit cards, bank transfers and balance payments which makes it really convenient. It's secure, accepted almost everywhere and the fraud protection features give me extra peace of mind.

Cons

Honestly, I don't have any complaints. It's secure, convenient to use and widely accepted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IO

Innocent O.

Information Services, 1-10 employees

5.0
August 2023

Time-saving solution

Pros

Handling payments through PayPal has been working really well for me. I use it to receive money from different transactions and the whole process is very simple to use. The fees are low, it saves me a lot of time and payments arrive instantly.

Cons

At this point, I'd mainly encourage them to continue the excellent work they're already doing. The only thing I'd want improved is a more responsive customer service team. Also, there is a cost involved when using it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RS

Ramadan S.

Banking, 500+ employees

5.0
August 2023

Customer support is always there

Pros

It is very userfriendly to use. The platform is simple to navigate, the built-in buyer and seller protection adds a lot of confidence and customer support has been responsive whenever needed.

Cons

One thing that would make it even better is broader support for connecting with more bank accounts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ND

Nomthandazo D.

Arts and Crafts, 1-10 employees

4.0
August 2023

No monthly fees

Pros

I really appreciate is that there are no monthly fees and the money can sit in the account for as long as I want without getting reduced by extra charges. That's a big plus for me.

Cons

Linking my bank account details has been frustrating though. They really don't make that process very simple.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

JC

James C.

Consumer Electronics, 1-10 employees

5.0
August 2023

Great experience so far

Pros

The best part for me is how secure and convenient it is for shopping and paying bills. I can buy what I need or take care of payments without even leaving the house.

Cons

Honestly, I don't really have any complaints. My overall experience has been very positive, whether I'm using it on my computer or through the app on my phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JN

Jose N.

Warehousing, 1-10 employees

5.0
August 2023

Practical help for finances

Pros

Using it is very simple and practical. It really helps simplify our financial life a lot.

Cons

The quality of the products shown inside the app could be better. The layout also feels a bit disorganized which can be confusing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SB

Samantha B.

Consumer Services, 1-10 employees

5.0
August 2023

Lower transaction fees

Pros

It feels simple thanks to the user-friendly interface and the overall setup is easy to use. It also appears to charge lower transaction fees than other apps I've used.

Cons

The part I like least is that there's a fee in the first place. That said, the same complaint could probably be made about just about any service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Translation and Localization, 1-10 employees

3.0
August 2023

No response from the team

Pros

Financial transactions feel much safer with it. I had my credit card hacked several times in previous years but ever since I signed up and started handling my money transfers through this platform, I've felt much more secure.

Cons

After I made a mistake sending money, I immediately contacted PayPal by email to ask for help recovering the funds from that person and up to now I still haven't received any response.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

MA

mahmoud a.

Design, 1-10 employees

5.0
August 2023

Quite easy to use

Pros

Quite easy to use and it's fast and secure for sending money across many countries.

Cons

I havent had any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GT

Gonzalo T.

Automotive, 11-50 employees

5.0
August 2023

Excellent payment security

Pros

The payment security has been excellent and their team usually responds before any issue even has a chance to turn into a bigger problem.

Cons

integration with other software can be problematic when processing credit card payments instead of using a bank account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10