Lauren S.
Retail, 1-10 employees
“Solid fraud checks”
Pros
It does a good job with fraud prevention and that added layer of security helps build trust with customers. It's a widely recognized platform so people generally feel comfortable using it when making payments.
Cons
There is a lack of user privacy, especially with reports tied to second-amendment-protected purchases. Seller protection also feels weak at times and there are cases where sellers can still end up taking the loss even when they weren't actually at fault.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
John Elias H.
Computer & Network Security, 1-10 employees
“Stores my payment details”
Pros
It feels simple to manage and having my payment details already stored makes paying for things really convenient.
Cons
At times, it's a bit unclear which funding source it chooses to pull the payment from.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anjali S.
Banking, 1-10 employees
“Wide global reach”
Pros
Using this application feels very secure and convenient for everyday transactions. It's widely accepted, works across international payments and the peer-to-peer transfer option is really useful in day-to-day life.
Cons
It does charge fees even for transfers between friends in the same country and sometimes it puts holds on funds that are received. There are also times when the process feels a bit complex and takes longer than expected and customer service options are limited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Caitlin H.
Consumer Services, 1-10 employees
“Comprehensive set of tools”
Pros
There are a lot of useful features here that can really help businesses of any size. It also cuts down on the need to rely on other apps alongside it. I've genuinely enjoyed using it and will probably start taking advantage of even more features over time.
Cons
At this point, there really aren't any features I dislike. There are still a few I haven't tried yet but I'm open to using them. Once I've had a chance to explore those, I'd be happy to share an updated review.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Miriam V.
Marketing and Advertising, 51-100 employees
“My preferred option for paying onlin”
Pros
PayPal has become my preferred option for paying online because its secure payment features give me a lot of confidence.
Cons
I honestly haven't run into any problems with it at all, it's been excellent.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Hahioui K.
Design, 1-10 employees
“Everything feels well organized”
Pros
Everything feels well organized and the flexibility it offers makes handling transactions quick and convenient.
Cons
I don't really have any complaints about it because it seems to cover just about every payment need people have worldwide.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennet S.
Human Resources, 51-100 employees
“our top choice for online payments”
Pros
It has been our top choice for online payments for years. It integrates well with web applications, processes transactions quickly, offers strong security and works with most major credit cards.
Cons
Its annoying how often it asks for verification. Having to verify an account multiple times can get really annoying.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Lewis M.
Real Estate, 101-500 employees
“Useful eBay sync”
Pros
It has been really convenient for me. It's simple to navigate, works quickly and the mobile app makes it even more practical. I also appreciate how well it connects with my eBay account.
Cons
I honestly don't have any negative comments. I haven't run into any bad experiences or difficult issues while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sergio P.
Non-Profit Organization Management, 11-50 employees
“Trusted brand”
Pros
One of the best things about it is how widely accepted it is and how much trust the brand already has. It works with a huge number of websites and the bank transfer integration feels smooth.
Cons
I really don't have any major issues with it. The only real annoyance is that free ACH transfers usually take 2-3 days although there is a faster transfer option for a reasonable fee.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
philippe s.
Internet, 1-10 employees
“Feels effortless”
Pros
What I appreciated most about it is how simple it is to use, it really feels effortless. It's also, without a doubt, one of the most secure online payment apps available.
Cons
There really aren't many downsides, except that transfers to bank accounts can be a bit slow. It would be much better if instant bank transfers were available.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Leticia L.
Health, Wellness and Fitness, 51-100 employees
“My information stays protected with PayPal”
Pros
Shopping online feels a lot more convenient with this because my information stays protected and I can pay without having to get up and grab a credit card every time. Honestly, that convenience is a little dangerous since it makes buying things quicker and a lot more tempting.
Cons
I haven't run into any issues with it at this point although my husband is the one who owns the account and usually manages everything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John N.
Information Technology and Services, 1-10 employees
“uneven protection”
Pros
Sending and receiving money with other users is very simple and convenient.
Cons
Buyer protection doesn't feel as strong or reliable as the protection offered to sellers.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Jean Philippe B.
Information Technology and Services, 1-10 employees
“Feature-packed payment leader”
Pros
As the biggest name in online payments, it really lives up to that reputation. The interface feels user-friendly while still offering plenty of features and we genuinely enjoy using it.
Cons
Getting in touch with customer support can be a bit difficult at times but they do always get back to us no matter what.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Davide C.
Banking, 11-50 employees
“Transactions on the go”
Pros
Advanced security helps protect users' financial information and the convenient mobile app makes it simple to manage transactions on the go. It's widely accepted by many online sellers so payments are fast and immediate. It also includes buyer protection when received products do not match expectations. Its versatility goes beyond online payments, covering money transfers between users and more. On top of that, it works internationally which makes cross-border transactions much easier.
Cons
The release time for funds from online sales is a little longer than it should be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kayla J.
Medical Practice, 1-10 employees
“Awesome financing options”
Pros
Buying things through PayPal is really convenient and the financing options make it even better.
Cons
I honestly don't have anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Art W.
Business Supplies and Equipment, 1-10 employees
“Affordable option”
Pros
Compared with other options, this has been the most affordable and user-friendly way for us to accept credit card payments from customers. We do not run an online store so we still need a reliable way to collect payments. It lets us create invoices quickly and send them to customers so they can pay by credit card without any hassle.
Cons
There are no downsides that we could notice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria de Montserrat F.
Design, 500+ employees
“data stays confidential”
Pros
Using it gives me peace of mind because my information feels protected and I trust that my data stays confidential. Having all my cards stored in one place is really convenient too since I can pay with just one click. It definitely feels like a payment service I can rely on.
Cons
Up to this point, everything has been very simple to use and I haven't run into any issues. The only thing I'd like to see later on is Face ID for certain actions or even across the app in general since that would make it even more convenient and secure.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mario J.
Information Technology and Services, 500+ employees
“Quick checkout every time”
Pros
Paying with this is much more convenient than using a credit card. Once your information is added, you don't have to keep entering it again and again.
Cons
Every now and then, I run into a website that doesn't accept it as a payment option. Aside from that, it works exactly the way I expect it to.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rebecca T.
Education Management, 500+ employees
“Helpful alerts”
Pros
It is easy to use and the app comes with really useful features. The alerts are helpful, the payment options are flexible and the chat function is a nice bonus. I also appreciate the fraud alerts and protection features.
Cons
There really are not many downsides I can point to. If anything, the security features could always be strengthened even more.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 500+ employees
“Mobile-friendly and very convenient”
Pros
Very user-friendly and convenient and it's especially customer-friendly on mobile too.
Cons
I haven't had any negative experiences with it so far!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10