Casey L.
Health, Wellness and Fitness, 1-10 employees
“Versatile payment hub”
Pros
Customers already know and trust the PayPal name which makes it a reliable option right away. It connects with plenty of other platforms too, whether you need website integration, standalone payment processing, mobile support and more. It really works as a complete, turnkey payment solution.
Cons
Honestly, I don't have any complaints. It's highly recognizable, affordable to get started with as a business owner and accepted across just about every type of consumer market.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beke L.
Utilities, 1-10 employees
“Big fan”
Pros
I've been a big fan of it for years and use it both personally and for business. I'd choose it again anytime because it's simple.
Cons
Can't think of any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Security and Investigations, 500+ employees
“Great for domestic and international purchases”
Pros
It's a practical, reliable and secure payment method. It can be used for both domestic and international purchases.
Cons
It may still need a bit more security for account access.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Hospital & Health Care, 101-500 employees
“Simple platform”
Pros
Sending and receiving money through it is quick and simple. It's also one of the most widely used payment methods worldwide which makes it very convenient. The platform is simple to use as well.
Cons
For some transactions, PayPal may put a temporary hold on your funds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kercia C.
Construction, 11-50 employees
“Online deposits are simple”
Pros
Adding money online is really convenient and works very well.
Cons
The app still feels quite limited in some of its areas.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Joao C.
Electrical/ Electronic Manufacturing, 500+ employees
“Quick setup for fast payments”
Pros
Getting started with it was hassle-free and the setup only took a short time. I was able to have everything ready quickly and begin receiving payments as well as paying for different things right away.
Cons
Only thing that comes to mind is that it would be helpful to have a debit card linked to the account. I haven't looked into it enough yet to know whether that's already an option.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Anonymous
Education Management, 11-50 employees
“Easy to withdraw money”
Pros
Being able to withdraw money right from my smartphone and pay for goods online is really convenient.
Cons
The account can be suspended at any time if they detect what they consider abnormal activity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
floriane b.
Architecture & Planning, 101-500 employees
“Great for group fund collection”
Pros
It makes setting up group fund collections really simple.
Cons
App's interface could use some improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elizabeth V.
Religious Institutions, 1-10 employees
“Effective for digital donations”
Pros
Paying for things like Facebook ads is much more convenient since I don't have to type in my credit card details every time. It's also really helpful that people can send digital donations to our church.
Cons
the reporting view can be improved, it should automatically show the last month instead of going back to the date the account was first opened.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Computer Networking, 500+ employees
“Vast range of features”
Pros
PayPal feels very user-friendly to use and it packs in more features than you'd expect in one place. It's kind of like Venmo but with a lot more built in such as crypto, a savings account, online checkout and the ability to send or request money.
Cons
There really aren't many downsides but not as many people around me use it and it also isn't always available as a payment option on online stores.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joane D.
Marketing and Advertising, 1-10 employees
“Better API tools and usability”
Pros
There's a lot to appreciate here and lately the updates have been especially noticeable. The recent improvements have made the platform more user-friendly, particularly when dealing with more complicated API-related work.
Cons
There really isn't much to complain about though the fees can feel a bit high at times. That said, it's definitely not something that would stop me from using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin P.
Health, Wellness and Fitness, 1-10 employees
“Simple for me and customers”
Pros
Using it has been really simple for both me and my customers which makes payments much more convenient on all sides.
Cons
Every now and then some software I use doesn't connect with it so I end up switching to another platform in those situations. That's not really PayPal's fault though.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Telecommunications, 500+ employees
“Handy features”
Pros
Easy to use and features like withdrawing funds directly to a bank account make it especially convenient.
Cons
The exchange rates could be better since they are not competitive enough.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Shade H.
Financial Services, 1-10 employees
“Would definitely recommend”
Pros
The experience has been consistently positive. It feels safe and secure and I appreciate how well it protects my personal information. The platform is also very simple to use and I haven't had a single bad experience with it. I would definitely recommend it.
Cons
I honestly haven't run into any problems with PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ana R.
Computer Software, 1-10 employees
“Worldwide reach and flexible integrations”
Pros
Getting started with it is simple and it's available in many countries which makes it very practical. It also offers several integration options for e-commerce platforms and websites and the API connections work with low latency which is a big plus.
Cons
The commission fees are on the high side and it would be better if they were adjusted based on transaction rates. Account verification also takes longer than it should and there's no convenient way to manage multiple accounts under one login.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
George C.
Computer Software, 1-10 employees
“Powerful reporting”
Pros
It is user friendly and the platform feels very secure. The reporting features are really strong and it doesn't take long to learn how everything works.
Cons
You do need to know who you're paying before you begin and sometimes finding companies can take a bit of searching.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wava S.
Financial Services, 500+ employees
“Excellent for online shopping”
Pros
I mostly use it when shopping online to pay for the items I buy.
Cons
Adding cards for transactions is simple and convenient.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Gift A.
Cosmetics, 1-10 employees
“Impressive functionality”
Pros
Handling bill payments, receiving money with receipts, shipping goods without hassle and plenty of other features are all part of why I enjoy using it.
Cons
The app has been excellent for me and I haven't felt that anything is lacking. Since I started using it, my business has really transformed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carolina F.
Marketing and Advertising, 1-10 employees
“monitored transactions”
Pros
Being able to make monitored transactions securely is a big advantage and the convenience of having different payment options plus the flexibility to pay by mobile makes it even better.
Cons
It would be better if there were more credit card brand options available.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Information Technology and Services, 101-500 employees
“Makes transactions accessible”
Pros
It gives me easy access to a payment platform and makes transactions more accessible overall.
Cons
having to register new credit cards when needed is a bit annoying.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10