PayPal Software Reviews

“Trust concerns”

Pros

Some customers find it very simple to use and the refund process does its job well.

Cons

A lot of customers point to previous security breaches as a reason they avoid it. On top of that, it simply does not work for certain users.

“Transfers fees are reasonable”

Pros

The transfer fees are reasonable and the service is fast and reliable.

Cons

If a customer's bank details aren't up to date, payments tend to fail more often than they do with some other services.

“Incredible customer care”

Pros

Everything about it feels very simple to use. The fees are reasonable and the customer service has been excellent whenever needed.

Cons

Honestly, nothing to complain about. I haven't run into any issues at all since I started using it.

“Works just as expected”

Pros

We've been using it for online payments for more than three years and it has worked just as expected.

Cons

There isn't any specific downside mentioned.

“Invoicing saves time”

Pros

The security side feels very reassuring especially with 2-step verification helping prevent suspicious access to my account. Creating an invoice, sending it to a client and getting paid only takes a few minutes which saves a lot of time. Another big plus is how widely accepted it is since I can use it for online subscriptions or even to buy Copyscape credits for content checks. If there's no balance in the account, I can simply connect a debit card and pay directly from my bank which is really convenient.

Cons

Customer support can be pretty slow to respond in chat. Before you're even able to send a message, you usually have to go through generic FAQ-style answers first. Calling support also tends to take time before the issue actually gets resolved. On top of that, payments may be held for a few days or the account can get limited when a large payment comes in from a new client and that does happen from time to time.

“Clear purchase history”

Pros

Found it to be userfriendly, I can clearly see an overview of everything I've bought and it's the easiest way to pay online.

Cons

One thing that's missing is a clear overview of which subscriptions were started through it, including when the next payment will be charged, how much it costs and a way to cancel them directly.

“most complete financial software”

Pros

I use it for both personal and business accounts and it has honestly been the most complete financial software I've worked with. To me, it goes far beyond being just a bank, prepaid account or money transfer tool. Everything from getting started and linking outside accounts to sending, receiving and transferring money is very simple. Funds move within seconds which makes a big difference. The buyer and seller protection on online purchases is also a huge plus. I trust the platform enough that it's actually one of the reasons I felt comfortable starting to sell products online.

Cons

My only real complaint is that removing websites or vendors from automatic payments can be a bit difficult. At times, they do not get removed properly. I also wish it would send alerts when a payment is about to be taken out.

“convenient for sending and receiving money”

Pros

Being one of the most recognized payment processors out there, PayPal makes it incredibly convenient to send and receive money with people across the globe. We also use it alongside other tools as part of our payment processing setup.

Cons

Its heavy emphasis on security and fraud prevention can sometimes make it difficult for businesses to send or receive larger amounts. It also feels a bit more tilted toward customers than business owners when disputes need to be resolved.

“Wide range of uses”

Pros

It works for a wide range of uses and the fact that it's accepted internationally is a big plus. I still need to use it more to get a broader view of everything it can do.

Cons

Up to this point, I've only used it in the browser so it hasn't felt as convenient especially compared with the MP app. I'll probably install the app next and see if that improves the experience.

“Simple to move funds to bank”

Pros

Using it has been very convenient. Whenever I earn money from surveys, it gets sent there directly and I receive it without any hassle. Moving the funds to my bank is also simple and quick.

Cons

I really don't have any complaints. It works well for my transactions especially when I'm receiving payments in USD.

“Worth the money”

Pros

Paypal is available to pretty much everyone and that wide access makes it very convenient to use. It feels reliable, well-trusted and definitely worth the money.

Cons

There are occasional periods of system downtime or maintenance although it doesn't happen all the time.

“Pleased with the overall service”

Pros

it has been incredibly simple and that's a big reason I've stuck with it for more than 5 years in both my personal and professional life. I've been very pleased with the service overall and genuinely love how simple it is to work with.

Cons

If I had to point out one downside, it would be the online customer support. Responses can be quite slow and at times the information provided is either too limited or not actually what I needed.

“useful for receiving payments in foreign currency”

Pros

I really appreciate how fast, reliable and above all secure it feels. It's been especially useful for receiving payments in foreign currency.

Cons

I don't have anything negative to say. It's practical in every way and has been very reliable for me.

“User-friendly design”

Pros

The apps are very simple to use, with a user-friendly design. I also appreciate the secure access, authentication options and being able to shop online without worrying that my personal account information will be compromised.

Cons

It would be nice to see more marketing and maybe some bonuses or rewards for long-time customers or people who use the service frequently, to encourage even more use.

“Awesome customer support team”

Pros

Payments go through quickly and the customer support team has been incredible. Every transaction I've made so far has felt secure and safe.

Cons

it has a strong reputation and from what I've seen, both the transaction process and customer support have been very good.

“Huge variety of integrations”

Pros

Feels very user-friendly from the start. The interface is friendly so it's clear what steps to take to get the result you're expecting. It also supports a wide range of integrations which makes it even more convenient to use across different tools and platforms.

Cons

One thing that gets frustrating is being asked to verify your ID multiple times. Even though I understand it's meant for security, it still asks for extra ID confirmation when you change or move from your pre-set addresses.

“Handy payments and invoicing on the go”

Pros

Using it to process payments and send invoices while I'm on the go has been really convenient.

Cons

It would be even more useful for business transactions if there were a way to transfer funds between Cash App and PayPal.

“Effective app for handling online payments”

Pros

A dependable and effective app for handling online payments. In some countries, payments can only be completed through the app rather than directly on the website so it becomes a very useful way to make online purchases and transactions more conveniently.

Cons

In Paraguay, payments can't be made through it.

“Convenient setup”

Pros

Getting started with it is simple, the setup is easy and I can access it from different platforms without any problems.

Cons

The fees are one area that could still be improved and there's definitely room for it to be more competitive.

“Banking info stays current”

Pros

It keeps my banking information up to date and handles a lot of the work you'd normally expect from an accountant.

Cons

Getting in touch with customer service for help is really difficult.