Anonymous
International Affairs, 500+ employees
“more trustworthy than other payment options”
Pros
One of the biggest reasons I use it is the way it handles payments securely. I can pay without sharing my credit card information and it processes transactions without exposing my personal or card details. Instant transfers are also a big plus especially since they don't come with extra processing fees. Overall, it feels more trustworthy than many other payment options.
Cons
It still isn't available in some countries which makes payments difficult in those places. Also, bank transfers can take a bit longer than expected.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Angela K.
Gambling & Casinos, 1-10 employees
“Always has been there for me”
Pros
The security is what I value most. If something goes wrong with a seller, PayPal has always been there to support me.
Cons
It's not a major problem but I'd rather be able to update my address when moving to another country instead of having to close my account and create a new one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian M.
Design, 11-50 employees
“Real-time payments”
Pros
Quite easy to use. Payments and transactions happen in real time and it makes it simple to keep track of my money whenever I need to. I was also really pleased that I could transfer funds from it to some of my online wallets which makes everything much more convenient and helpful overall.
Cons
I had to wait a while before I could access my money. I also noticed that the fees can get quite high especially when receiving larger amounts since the processing or transfer charges increase too. Even with that, I still keep using it because it remains a very reliable digital wallet overall.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Keichy W.
Hospitality, 1-10 employees
“Supports cryptocurrency”
Pros
Connecting with others and being found online has become much less of a hassle with PayPal which has really helped. I also recently discovered that it supports cryptocurrency and that was an awesome surprise.
Cons
some businesses still don't accept it which is a pretty big turnoff.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Robert M.
Construction, 51-100 employees
“Accurate delivery of funds”
Pros
Getting paid through it is usually quick and accurate which is the part I appreciate most. It feels secure enough for both small business transactions and person-to-person money transfers so I can use it with confidence.
Cons
Moving money from my PayPal account to my debit or credit card has been more frustrating than I expected. That part tends to take longer than I want each time I try to do it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Daniel H.
Marketing and Advertising, 11-50 employees
“exceptional fraud detection”
Pros
I really appreciate how exceptional the fraud detection is. The customer service has also been terrific, very responsive whenever I've needed help. On top of that, the instant chat support is reliable and consistently available.
Cons
I honestly admire how polished the platform feels especially with its instant support. It has also been dependable when it comes to linking a credit card.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sara E.
Accounting, 1-10 employees
“Easy to keep track of money”
Pros
Keeping track of my money is pretty simple. I can handle transactions without trouble, both sending and receiving payments. The platform is simple to understand in all its features and I've used the fundraising option many times with really positive results.
Cons
The part I didn't enjoy was how slow the signup process felt, along with the approval time for fundraisers. On top of that, customer support was also quite slow whenever I needed answers to my requests.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Rocío R.
Food & Beverages, 11-50 employees
“Simple to handle”
Pros
the thing I appreciate most is how simple it is to use while still feeling very secure every time I rely on it.
Cons
I really love the platform overall, from the way the information is displayed to all the different things you can do with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Serena D.
Human Resources, 51-100 employees
“Gotten better over time”
Pros
Over the years, it has improved a lot and feels very simple to use now. When an issue came up, their support team was able to step in and help resolve it.
Cons
There are plenty of IT scams out there but that seems to be the case with just about every company that handles money these days. On the positive side, support was able to assist when needed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Information Technology and Services, 11-50 employees
“Amazing ease of use”
Pros
Sending and receiving payments with users or merchants is very simple and the platform is easy to use overall.
Cons
Customer support is quite limited in some countries, including mine.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Venkateswarlu D.
Information Technology and Services, 500+ employees
“Simple to connect it to payment methods”
Pros
Connecting it with different payment methods is simple and it works really well as a reliable platform for online transactions.
Cons
At this point, I haven't run into any issues with it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Michelle B.
Accounting, 1-10 employees
“Fraud concerns and poor tracking”
Pros
Having quick access is a plus and I appreciate that it was one of the earliest mobile payment options introduced.
Cons
Keeping track of vendor payments is frustrating and the ongoing fraud issues are something I really do not like.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
3
Esdras Henrique de P.
Information Technology and Services, 1-10 employees
“Essential for international payments”
Pros
It really makes my international transactions much more manageable and honestly, I don't know how my business would operate without it.
Cons
In some situations, the debit takes a little while to go through but I assume that's just part of how it works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Selby A.
Mining & Metals, 500+ employees
“Easy to use and popular”
Pros
We find it easy to use and a lot of people rely on it these days which makes it really convenient.
Cons
Even though PayPal is used by a lot of people, there are still some who do not have an account or are unable to get the debit card.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Haim C.
Retail, 1-10 employees
“Users trust it more than other options”
Pros
The set up is simple and users tend to trust it more than almost any other payment option. It's also fairly simple to recover money when an issue comes up.
Cons
The reporting tools built into the site aren't very user-friendly and navigating the website from the provider side can be difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Jose L.
Computer Software, 11-50 employees
“lets us accept different types of payments”
Pros
Adding it into our products was simple and it lets us accept different types of payments from our clients which has been really valuable.
Cons
it doesn't integrate with other platforms like Apple Pay although it's still very friendly for both users and developers. It's been a really solid tool overall.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Ignas A.
Computer Software, 500+ employees
“Clean interface and simple setup”
Pros
Everything feels simple to navigate and the interface has a clean, user-friendly design that makes it easy to understand.
Cons
It would be even better if they added some newer crypto integrations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marco V.
Design, 1-10 employees
“Simple to add to an ecommerce store”
Pros
It has been considered a very reliable online payment system for years and a huge number of users already rely on it because it's so simple to use. Adding it to an ecommerce store is fairly simple and it gives customers one more payment option which can help improve conversion rates especially when selling internationally. On top of that, it now offers a direct pay-in-3 installment option with no interest, independent of the ecommerce platform where it's used.
Cons
The transaction fees charged to sellers are quite high compared with other services and the thresholds required to reduce those fees are also very high, at over 100k per month.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Lily G.
Health, Wellness and Fitness, 1-10 employees
“Indispensable for small businesses”
Pros
Running a small business today pretty much means having a way to take payments online and this handles that automatically. Without it, I'd be stuck relying on cash and that just doesn't fit how people pay anymore. For a business to really operate in the 21st century, using something like this feels almost necessary.
Cons
My only minor complaint is that the interface could use a more modern visual refresh though that's a very small issue and probably comes down to personal taste.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John P.
Publishing, 1-10 employees
“Instant access to funds”
Pros
It has been very convenient. Since so many people already know the platform and use it regularly, getting paid is simple. The instant access to funds has also been a huge help a few times when we needed the money right away.
Cons
The fees do feel somewhat high. Also, using the invoicing feature on mobile is inconvenient because it is not built into the standard app.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9