PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CS

Chris S.

Information Services, 1-10 employees

4.0
August 2023

User-friendly on app and web

Pros

Both the app and website are simple to use and have very few issues.

Cons

I really don't have any complaints. Both the app and the website are very simple to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

AA

adrianna a.

Arts and Crafts, 1-10 employees

5.0
August 2023

Can access it from mobile phone

Pros

Using it feels very easy and I really appreciate that I can access it from my mobile device too.

Cons

There were a few times when I ran into login issues but aside from that, I was happy with the product overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BB

Blake B.

Public Safety, 500+ employees

5.0
August 2023

No real complaints

Pros

Getting started with it was very simple and using it day to day has been just as simple. There was a time when my account was locked for security reasons but I was able to sort it out without much trouble and didn't lose any of my funds or contacts during the process.

Cons

Other than the small fee charged when receiving payments, I honestly don't have any real complaints. Even that feels understandable since the app itself is free to use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MM

Marcia M.

Broadcast Media, 1-10 employees

5.0
August 2023

Satisfying experience

Pros

Everything about using PayPal has been really satisfying. The security is one of the things I appreciate most, along with how simple the platform is to use. It stands out to me as one of the best payment software options I've worked with. Customer support has also been very reliable and transactions are completed very quickly. Across all the deals I've handled with it, I really haven't had any complaints because they all went well.

Cons

My only issue is with the number of steps involved when processing a payment. There are quite a few and it can take a while to finish the whole process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NP

Nuno P.

Computer Software, 500+ employees

5.0
August 2023

Easy to create invoices

Pros

Creating invoices for customers is really simple and it's also an excellent option for handling everyday payments across the growing number of apps that support it.

Cons

Transferring money from PayPal to a bank account can sometimes feel a bit confusing especially if it's not something you do regularly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AA

Aicha A.

Textiles, 1-10 employees

4.0
August 2023

quick to learn

Pros

It's flexible to use and getting the hang of it doesn't take long at all.

Cons

My only real complaint is that the app gives you 180 days to open a dispute with the seller which I'm not a fan of.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Biotechnology, 101-500 employees

5.0
August 2023

Mobile app is a bonus

Pros

Sending and receiving money is very convenient and the platform feels secure when making payments. The mobile app is also a big plus and makes everything accessible wherever I am.

Cons

Business transaction fees can add up and accounts may get frozen if any activity is flagged as suspicious.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SD

Souleymane D.

Mining & Metals, 500+ employees

5.0
August 2023

Helps my small business

Pros

Being able to send and receive payments from virtually anywhere at any time is what makes this so useful for me. It helps me keep my small business running and makes it easier to deliver products to my customers. The transactions are quick, secure and hassle-free which gives me a lot of peace of mind.

Cons

Transaction fees on a business account are much higher than those on a personal account. On top of that, the customer service chat support can be unpleasant to deal with at times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

BC

Bridget C.

Commercial Real Estate, 500+ employees

5.0
August 2023

doesn't cost anything

Pros

Using it doesn't cost anything and for the most part it's simple to navigate and use.

Cons

They still ask for a bank account even if you don't plan on using one.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SR

Shara R.

Retail, 1-10 employees

5.0
August 2023

Wireless payments I enjoy

Pros

There are a lot of things I enjoy about it and one of the best is being able to make wireless payments right through the app.

Cons

It could probably do a better job of watching out for scammers who take money from innocent people.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AK

Ankoor K.

Consumer Services, 1-10 employees

5.0
August 2023

Flexible currency conversion

Pros

Converting money from other countries into our local currency is really simple which makes using it very convenient.

Cons

I haven't come across anything noticeable that feels worth pointing out as a downside.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LO

Luisa O.

Consumer Goods, 500+ employees

5.0
August 2023

Super fast checkout

Pros

Getting started with the platform is very simple and linking bank accounts plus credit or debit cards happens quickly. It's also an excellent choice for ecommerce payments since checkout is super fast and it connects with the platform right away.

Cons

The international money transfer options are a little harder to understand than they should be and they also feel somewhat limited.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

FP

Francesca P.

Writing and Editing, 1-10 employees

4.0
August 2023

Only option on many sites

Pros

A lot of money-making websites especially survey platforms, only send payments through PayPal so it ends up being a very useful option to have.

Cons

it takes a 2% fee from whatever you earn which cuts into your payout.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

SW

Stephen W.

Construction, 1-10 employees

5.0
August 2023

Fast card linking for purchases

Pros

It lets me connect all of my bank cards without any hassle and paying for things online is really convenient.

Cons

I haven't been able to stop an automatic payment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

WA

Wycliffe A.

Writing and Editing, 1-10 employees

5.0
August 2023

Friendly app and quick setup

Pros

Setting it up is simple and the interface feels very user-friendly especially when using the mobile app itself.

Cons

A few payments can take a bit longer than expected to process and there isn't a two-step verification step before withdrawing funds.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

FF

Francisco F.

Marketing and Advertising, 11-50 employees

5.0
August 2023

Payments from anywhere

Pros

Being able to receive payments no matter where you are is really convenient.

Cons

The fees they charge are a downside although I understand the platform has to sustain itself somehow.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AW

Annette W.

Automotive, 1-10 employees

4.0
August 2023

Amazing built-in shipping integration

Pros

The built-in shipping integration is one of the things I appreciate most and being able to cash out to my bank account instantly is really convenient.

Cons

Larger transactions can have the payment held for as long as 14 days.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

A

Anonymous

Retail, 1-10 employees

5.0
August 2023

Its simplicity stands out

Pros

Using the service feels very simple which is what I appreciate most about the platform. I also really liked their update that lets the money be transferred automatically to my bank account.

Cons

I do think the fees are a bit discouraging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MM

Muhammad M.

Automotive, 11-50 employees

5.0
August 2023

Can choose from several payment methods

Pros

Paying with it is really easy because you can choose from several payment methods, including credit and debit cards, bank transfers and your balance when completing a purchase. You also do not have to create an account since an email address is enough to confirm the transaction. On top of that, it includes two-factor authentication for logging in and making payments even when checking out through third-party sites like eBay or Boohoo.

Cons

The one area that could be improved is the amount of time allowed to dispute a transaction if something goes wrong. It is not a feature I need often but it is definitely useful to have available.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

PM

Philippe M.

Financial Services, 51-100 employees

5.0
August 2023

All-in-one

Pros

Everything is laid out in one place so using it feels really simple. Since I started with this platform, I haven't run into a single issue.

Cons

I don't have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10