Chris S.
Information Services, 1-10 employees
“User-friendly on app and web”
Pros
Both the app and website are simple to use and have very few issues.
Cons
I really don't have any complaints. Both the app and the website are very simple to use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
adrianna a.
Arts and Crafts, 1-10 employees
“Can access it from mobile phone”
Pros
Using it feels very easy and I really appreciate that I can access it from my mobile device too.
Cons
There were a few times when I ran into login issues but aside from that, I was happy with the product overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Blake B.
Public Safety, 500+ employees
“No real complaints”
Pros
Getting started with it was very simple and using it day to day has been just as simple. There was a time when my account was locked for security reasons but I was able to sort it out without much trouble and didn't lose any of my funds or contacts during the process.
Cons
Other than the small fee charged when receiving payments, I honestly don't have any real complaints. Even that feels understandable since the app itself is free to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marcia M.
Broadcast Media, 1-10 employees
“Satisfying experience”
Pros
Everything about using PayPal has been really satisfying. The security is one of the things I appreciate most, along with how simple the platform is to use. It stands out to me as one of the best payment software options I've worked with. Customer support has also been very reliable and transactions are completed very quickly. Across all the deals I've handled with it, I really haven't had any complaints because they all went well.
Cons
My only issue is with the number of steps involved when processing a payment. There are quite a few and it can take a while to finish the whole process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Nuno P.
Computer Software, 500+ employees
“Easy to create invoices”
Pros
Creating invoices for customers is really simple and it's also an excellent option for handling everyday payments across the growing number of apps that support it.
Cons
Transferring money from PayPal to a bank account can sometimes feel a bit confusing especially if it's not something you do regularly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Aicha A.
Textiles, 1-10 employees
“quick to learn”
Pros
It's flexible to use and getting the hang of it doesn't take long at all.
Cons
My only real complaint is that the app gives you 180 days to open a dispute with the seller which I'm not a fan of.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Biotechnology, 101-500 employees
“Mobile app is a bonus”
Pros
Sending and receiving money is very convenient and the platform feels secure when making payments. The mobile app is also a big plus and makes everything accessible wherever I am.
Cons
Business transaction fees can add up and accounts may get frozen if any activity is flagged as suspicious.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Souleymane D.
Mining & Metals, 500+ employees
“Helps my small business”
Pros
Being able to send and receive payments from virtually anywhere at any time is what makes this so useful for me. It helps me keep my small business running and makes it easier to deliver products to my customers. The transactions are quick, secure and hassle-free which gives me a lot of peace of mind.
Cons
Transaction fees on a business account are much higher than those on a personal account. On top of that, the customer service chat support can be unpleasant to deal with at times.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Bridget C.
Commercial Real Estate, 500+ employees
“doesn't cost anything”
Pros
Using it doesn't cost anything and for the most part it's simple to navigate and use.
Cons
They still ask for a bank account even if you don't plan on using one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shara R.
Retail, 1-10 employees
“Wireless payments I enjoy”
Pros
There are a lot of things I enjoy about it and one of the best is being able to make wireless payments right through the app.
Cons
It could probably do a better job of watching out for scammers who take money from innocent people.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ankoor K.
Consumer Services, 1-10 employees
“Flexible currency conversion”
Pros
Converting money from other countries into our local currency is really simple which makes using it very convenient.
Cons
I haven't come across anything noticeable that feels worth pointing out as a downside.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Luisa O.
Consumer Goods, 500+ employees
“Super fast checkout”
Pros
Getting started with the platform is very simple and linking bank accounts plus credit or debit cards happens quickly. It's also an excellent choice for ecommerce payments since checkout is super fast and it connects with the platform right away.
Cons
The international money transfer options are a little harder to understand than they should be and they also feel somewhat limited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Francesca P.
Writing and Editing, 1-10 employees
“Only option on many sites”
Pros
A lot of money-making websites especially survey platforms, only send payments through PayPal so it ends up being a very useful option to have.
Cons
it takes a 2% fee from whatever you earn which cuts into your payout.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Stephen W.
Construction, 1-10 employees
“Fast card linking for purchases”
Pros
It lets me connect all of my bank cards without any hassle and paying for things online is really convenient.
Cons
I haven't been able to stop an automatic payment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Wycliffe A.
Writing and Editing, 1-10 employees
“Friendly app and quick setup”
Pros
Setting it up is simple and the interface feels very user-friendly especially when using the mobile app itself.
Cons
A few payments can take a bit longer than expected to process and there isn't a two-step verification step before withdrawing funds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Francisco F.
Marketing and Advertising, 11-50 employees
“Payments from anywhere”
Pros
Being able to receive payments no matter where you are is really convenient.
Cons
The fees they charge are a downside although I understand the platform has to sustain itself somehow.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Annette W.
Automotive, 1-10 employees
“Amazing built-in shipping integration”
Pros
The built-in shipping integration is one of the things I appreciate most and being able to cash out to my bank account instantly is really convenient.
Cons
Larger transactions can have the payment held for as long as 14 days.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Anonymous
Retail, 1-10 employees
“Its simplicity stands out”
Pros
Using the service feels very simple which is what I appreciate most about the platform. I also really liked their update that lets the money be transferred automatically to my bank account.
Cons
I do think the fees are a bit discouraging.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Muhammad M.
Automotive, 11-50 employees
“Can choose from several payment methods”
Pros
Paying with it is really easy because you can choose from several payment methods, including credit and debit cards, bank transfers and your balance when completing a purchase. You also do not have to create an account since an email address is enough to confirm the transaction. On top of that, it includes two-factor authentication for logging in and making payments even when checking out through third-party sites like eBay or Boohoo.
Cons
The one area that could be improved is the amount of time allowed to dispute a transaction if something goes wrong. It is not a feature I need often but it is definitely useful to have available.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Philippe M.
Financial Services, 51-100 employees
“All-in-one”
Pros
Everything is laid out in one place so using it feels really simple. Since I started with this platform, I haven't run into a single issue.
Cons
I don't have any complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10