Mark v.
Photography, 1-10 employees
“Professional staff”
Pros
Compared with other online payment services, one of the biggest advantages is the fraud protection along with the customer support whenever there's an issue sending or receiving payments.
Cons
I haven't really come across any major downsides in all the years I've used it. The only thing that comes to mind is that some companies still don't accept it as a payment method.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ravi Teja G.
Electrical/ Electronic Manufacturing, 500+ employees
“customer support is very helpful”
Pros
Payments go through immediately which makes it really convenient. It feels trustworthy to use and the platform is user-friendly overall. I also appreciate that customer support helps with scams and any unfamiliar transactions which adds peace of mind.
Cons
It can take time to get in touch with the respective bank when making a transaction.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Ashley M.
Restaurants, 500+ employees
“payments without sharing bank details”
Pros
I like being able to pay for purchases without having to hand my bank information over to a third party.
Cons
I don't feel like anything is missing and there aren't any features about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Sheronna H.
Hospital & Health Care, 500+ employees
“Quick to access”
Pros
Quick to access and very simple to use which makes sending payments fast when needed.
Cons
Logging in can take a bit longer because of two-factor authentication and using it overseas can be inconvenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer A.
Telecommunications, 51-100 employees
“Makes me feel well protected”
Pros
it is quick and simple and I also feel well protected against fraud.
Cons
The fees aren't my favorite part although they're pretty comparable to what other options charge.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
kirubi i.
Architecture & Planning, 1-10 employees
“Ensures safety for everyone”
Pros
Having an account means users don't have to enter their credit card details on a website which makes the whole payment process feel much safer for everyone involved.
Cons
It would be even better if the fees for receiving money, moving funds between accounts and making withdrawals were removed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Health, Wellness and Fitness, 1-10 employees
“Has a lot of credibility”
Pros
Being such a well-established name in the market gives PayPal a lot of credibility. Setting everything up to receive payments is very simple and it connects directly with almost every platform I use. When a direct integration isn't available, the option to generate unique payment links makes it usable in just about any situation. The buyer and user protection is another big advantage.
Cons
The fees can sometimes be a downside and it's also not available for operation in certain countries.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sven S.
Entertainment, 1-10 employees
“Widely used payment option”
Pros
Payment deployment is simple and most customers already use it.
Cons
It's simple and quick to integrate with WooCommerce.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Vittoria M.
Biotechnology, 500+ employees
“Handy app for payments”
Pros
It's a very simple app to use especially when making payments online.
Cons
There isn't anything specific I liked less, overall, it's a good app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Mohamed O.
Law Enforcement, 1-10 employees
“Good transaction speed”
Pros
The confidentiality and transaction speed are excellent which makes using PayPal feel reliable and convenient.
Cons
I'd still like to see broader country availability, along with more complete support for banks and card options tied to telecom companies such as Vodafone Telecom.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mpho T.
Consumer Services, 1-10 employees
“Paypal came through”
Pros
During my time in South Africa as one of the Mandela Washington African Leaders, I was struggling to receive money from overseas because my bank kept giving me problems with payment processing. It was during the COVID period and I had also moved to a rural area which made everything even harder. When the Mandela Washington Fellowship in the U.S. asked whether I used PayPal, I decided to download it and go through the setup. After completing the verification process, I was able to receive my data allowance and that support helped me continue and graduate. Without that option, the outcome could have been very different for me. It truly helped me a lot when I needed it most.
Cons
One frustrating part was having my money held while PayPal verified the source of the funds and the reason for receiving them. I do understand that this is done for security purposes and to be fair, their email support was helpful during that process. Another issue is that in South Africa it is not supported by all banks. Since it mainly works through FNB, it becomes very inconvenient if you use other banks.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Robert F.
Building Materials, 11-50 employees
“user-friendly experience”
Pros
It keeps payment processing simple and the interface feels user-friendly and simple to use.
Cons
I really don't have anything to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liz P.
Retail, 1-10 employees
“I use it for eBay”
Pros
Over the years, I've used it for all kinds of transactions. I mainly rely on it to pay for items on eBay and on sites outside of Amazon and it always feels like a secure way to check out. A couple of times, I ended up buying from fraudulent websites but I was able to file a case through PayPal and get my money refunded. I've also used it to create and send invoices for products I've sold and the setup was simple. One thing I really appreciate is that customers don't even need a PayPal account to pay an invoice since they can check out as guests. On top of that, I use it to send money back to friends and family for things like meals and I've also added it to my website as a payment option before I ship out products.
Cons
I don't have much negative to say. The only thing that feels a bit like a love-hate situation is the security process. I have my account set to require a texted verification code before I can complete a purchase. I definitely appreciate the extra protection because it keeps my account safer but there are times when it slows down checkout a little.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Brittany T.
Health, Wellness and Fitness, 1-10 employees
“Love the user-friendly nature”
Pros
It's so user-friendly. My clients can pay for their sessions through mobile pay without any issues which makes the whole process much more convenient for both of us.
Cons
I haven't run into any problems with it. The app is very simple to navigate and I end up using it several times a week. A lot of my clients also prefer it as their payment method.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Internet, 1-10 employees
“best option for electronic payments”
Pros
It has been the best option for electronic payments in my use. It's simple to work with, quick and very efficient and I also appreciate how strict it is when it comes to preventing fraud. I'm happy to recommend it because, to me, it stands out as the best in this area.
Cons
At this point, I really don't have any complaints. It's been the best service in its category for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Norkis U.
E-Learning, 1-10 employees
“Offers unmatched security and versatility”
Pros
Its biggest strengths for me are the convenience, security and versatility it offers when making online payments.
Cons
The part I like least is that the fees for international transactions or certain types of transfers feel too high in my opinion.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Temitope C.
Telecommunications, 1-10 employees
“Strong choice for remote work payments”
Pros
It works really well as an online platform for remote work and business-related transactions. It's one of the better options when it comes to handling payments online for that kind of use.
Cons
the platform is very strict and it also isn't available for use in certain countries which can be a major limitation.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Bhawna D.
Financial Services, 11-50 employees
“Simple and accessible”
Pros
Using it is very convenient and simple. It's highly accessible and feels secure when making payments.
Cons
Since it's just one click away, it's important to be careful and stay mindful while shopping online ,)
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Railson C.
Consumer Electronics, 1-10 employees
“Good app overall”
Pros
really appreciate how practical and secure it is for sending and receiving money between businesses and individuals.
Cons
It's a very good app overall. The only part I wasn't happy with was the exchange rate which feels a bit low.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Oliver S.
Computer Games, 1-10 employees
“Useful and effortless”
Pros
It is easy to use and that's what I appreciate most. It's very useful and simple to navigate.
Cons
I honestly don't have anything negative to point out. Everything has worked perfectly for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10