PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MV

Mark v.

Photography, 1-10 employees

5.0
August 2023

Professional staff

Pros

Compared with other online payment services, one of the biggest advantages is the fraud protection along with the customer support whenever there's an issue sending or receiving payments.

Cons

I haven't really come across any major downsides in all the years I've used it. The only thing that comes to mind is that some companies still don't accept it as a payment method.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RTG

Ravi Teja G.

Electrical/ Electronic Manufacturing, 500+ employees

4.0
August 2023

customer support is very helpful

Pros

Payments go through immediately which makes it really convenient. It feels trustworthy to use and the platform is user-friendly overall. I also appreciate that customer support helps with scams and any unfamiliar transactions which adds peace of mind.

Cons

It can take time to get in touch with the respective bank when making a transaction.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AM

Ashley M.

Restaurants, 500+ employees

5.0
August 2023

payments without sharing bank details

Pros

I like being able to pay for purchases without having to hand my bank information over to a third party.

Cons

I don't feel like anything is missing and there aren't any features about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SH

Sheronna H.

Hospital & Health Care, 500+ employees

5.0
August 2023

Quick to access

Pros

Quick to access and very simple to use which makes sending payments fast when needed.

Cons

Logging in can take a bit longer because of two-factor authentication and using it overseas can be inconvenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JA

Jennifer A.

Telecommunications, 51-100 employees

5.0
August 2023

Makes me feel well protected

Pros

it is quick and simple and I also feel well protected against fraud.

Cons

The fees aren't my favorite part although they're pretty comparable to what other options charge.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KI

kirubi i.

Architecture & Planning, 1-10 employees

5.0
August 2023

Ensures safety for everyone

Pros

Having an account means users don't have to enter their credit card details on a website which makes the whole payment process feel much safer for everyone involved.

Cons

It would be even better if the fees for receiving money, moving funds between accounts and making withdrawals were removed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Health, Wellness and Fitness, 1-10 employees

5.0
August 2023

Has a lot of credibility

Pros

Being such a well-established name in the market gives PayPal a lot of credibility. Setting everything up to receive payments is very simple and it connects directly with almost every platform I use. When a direct integration isn't available, the option to generate unique payment links makes it usable in just about any situation. The buyer and user protection is another big advantage.

Cons

The fees can sometimes be a downside and it's also not available for operation in certain countries.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SS

Sven S.

Entertainment, 1-10 employees

4.0
August 2023

Widely used payment option

Pros

Payment deployment is simple and most customers already use it.

Cons

It's simple and quick to integrate with WooCommerce.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

VM

Vittoria M.

Biotechnology, 500+ employees

4.0
August 2023

Handy app for payments

Pros

It's a very simple app to use especially when making payments online.

Cons

There isn't anything specific I liked less, overall, it's a good app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

MO

Mohamed O.

Law Enforcement, 1-10 employees

5.0
August 2023

Good transaction speed

Pros

The confidentiality and transaction speed are excellent which makes using PayPal feel reliable and convenient.

Cons

I'd still like to see broader country availability, along with more complete support for banks and card options tied to telecom companies such as Vodafone Telecom.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MT

Mpho T.

Consumer Services, 1-10 employees

4.0
August 2023

Paypal came through

Pros

During my time in South Africa as one of the Mandela Washington African Leaders, I was struggling to receive money from overseas because my bank kept giving me problems with payment processing. It was during the COVID period and I had also moved to a rural area which made everything even harder. When the Mandela Washington Fellowship in the U.S. asked whether I used PayPal, I decided to download it and go through the setup. After completing the verification process, I was able to receive my data allowance and that support helped me continue and graduate. Without that option, the outcome could have been very different for me. It truly helped me a lot when I needed it most.

Cons

One frustrating part was having my money held while PayPal verified the source of the funds and the reason for receiving them. I do understand that this is done for security purposes and to be fair, their email support was helpful during that process. Another issue is that in South Africa it is not supported by all banks. Since it mainly works through FNB, it becomes very inconvenient if you use other banks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

RF

Robert F.

Building Materials, 11-50 employees

5.0
August 2023

user-friendly experience

Pros

It keeps payment processing simple and the interface feels user-friendly and simple to use.

Cons

I really don't have anything to complain about.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LP

Liz P.

Retail, 1-10 employees

5.0
August 2023

I use it for eBay

Pros

Over the years, I've used it for all kinds of transactions. I mainly rely on it to pay for items on eBay and on sites outside of Amazon and it always feels like a secure way to check out. A couple of times, I ended up buying from fraudulent websites but I was able to file a case through PayPal and get my money refunded. I've also used it to create and send invoices for products I've sold and the setup was simple. One thing I really appreciate is that customers don't even need a PayPal account to pay an invoice since they can check out as guests. On top of that, I use it to send money back to friends and family for things like meals and I've also added it to my website as a payment option before I ship out products.

Cons

I don't have much negative to say. The only thing that feels a bit like a love-hate situation is the security process. I have my account set to require a texted verification code before I can complete a purchase. I definitely appreciate the extra protection because it keeps my account safer but there are times when it slows down checkout a little.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

BT

Brittany T.

Health, Wellness and Fitness, 1-10 employees

5.0
August 2023

Love the user-friendly nature

Pros

It's so user-friendly. My clients can pay for their sessions through mobile pay without any issues which makes the whole process much more convenient for both of us.

Cons

I haven't run into any problems with it. The app is very simple to navigate and I end up using it several times a week. A lot of my clients also prefer it as their payment method.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Internet, 1-10 employees

5.0
August 2023

best option for electronic payments

Pros

It has been the best option for electronic payments in my use. It's simple to work with, quick and very efficient and I also appreciate how strict it is when it comes to preventing fraud. I'm happy to recommend it because, to me, it stands out as the best in this area.

Cons

At this point, I really don't have any complaints. It's been the best service in its category for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NU

Norkis U.

E-Learning, 1-10 employees

4.0
August 2023

Offers unmatched security and versatility

Pros

Its biggest strengths for me are the convenience, security and versatility it offers when making online payments.

Cons

The part I like least is that the fees for international transactions or certain types of transfers feel too high in my opinion.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

TC

Temitope C.

Telecommunications, 1-10 employees

3.0
August 2023

Strong choice for remote work payments

Pros

It works really well as an online platform for remote work and business-related transactions. It's one of the better options when it comes to handling payments online for that kind of use.

Cons

the platform is very strict and it also isn't available for use in certain countries which can be a major limitation.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

BD

Bhawna D.

Financial Services, 11-50 employees

5.0
August 2023

Simple and accessible

Pros

Using it is very convenient and simple. It's highly accessible and feels secure when making payments.

Cons

Since it's just one click away, it's important to be careful and stay mindful while shopping online ,)

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RC

Railson C.

Consumer Electronics, 1-10 employees

5.0
August 2023

Good app overall

Pros

really appreciate how practical and secure it is for sending and receiving money between businesses and individuals.

Cons

It's a very good app overall. The only part I wasn't happy with was the exchange rate which feels a bit low.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

OS

Oliver S.

Computer Games, 1-10 employees

5.0
August 2023

Useful and effortless

Pros

It is easy to use and that's what I appreciate most. It's very useful and simple to navigate.

Cons

I honestly don't have anything negative to point out. Everything has worked perfectly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10