PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TNW

Tiffany N W.

Religious Institutions, 1-10 employees

5.0
August 2023

Provides detailed transaction history

Pros

The part I appreciate most is the online shopping checkout, along with the detailed transaction history that helps me keep track of payments between myself and clients.

Cons

customer service can sometimes be difficult to reach when I need help.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

MA

Mahmoud A.

Electrical/ Electronic Manufacturing, 500+ employees

5.0
August 2023

flexibility to link multiple cards

Pros

It makes online payments quick and convenient and it feels very secure to use. It also works with a huge range of websites which makes it practical for all kinds of purchases. Another thing I appreciate is the flexibility to link multiple cards or bank accounts so it's easy to choose how I want to pay.

Cons

One thing worth paying attention to is the transaction fees since they can vary depending on the payment. I'd also like to see faster response times when it comes to resolving disputes.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JG

Josue G.

Judiciary, 500+ employees

3.0
August 2023

A bit costly

Pros

PayPal is convenient for making online payments and it helps that most websites already accept it as a payment method.

Cons

The high fees they charge is a downside, along with how limited and restrictive they are when it comes to offering ways to withdraw your balance.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

4

BAG

Byron Amilcar G.

Banking, 500+ employees

5.0
August 2023

Highly recommended service

Pros

Using it to pay and shop online makes transactions much more simple and clear. It adds strong user security which really helps protect your money and makes both sending and receiving payments feel fast and reliable. I highly recommend it because it's an excellent service.

Cons

Maybe the only downside is the waiting time during the account verification and approval process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Consumer Goods, 1-10 employees

5.0
August 2023

Helped me avoid scams

Pros

Paypal as a payment method has really helped me avoid a lot of scams.

Cons

Moving money from my bank account into it takes quite a few days to finish processing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Chasity S.

Marketing and Advertising, 1-10 employees

5.0
August 2023

Has been around forever

Pros

It has been around forever and that history honestly gives me confidence. It may not be perfect but it's still a solid payment processing option especially if you're just getting started. I can create invoices whenever I need to, send and receive payments without any hassle and the pricing feels reasonable. It's also pretty simple to use. More than anything, the security is the biggest advantage for me.

Cons

as a business owner, I don't always feel fully supported or listened to. Customers seem to have a very simple path to dispute charges and at times it feels like PayPal doesn't do enough due diligence when the issue affects the seller. That part can be frustrating when you're the business owner trying to be treated fairly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

AP

Anil P.

Design, 1-10 employees

5.0
August 2023

An important part of our daily routine

Pros

This software has become part of our daily routine for paying online orders. We've also added it as a payment option for our customers which lets them send payments to us directly through the platform. The app is very simple to use and works from practically anywhere which makes it especially convenient.

Cons

Every now and then, logging in takes longer than it should. There are also times when the app feels a bit buggy and is slow to display the updated balance after a money transfer.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Renewables & Environment, 500+ employees

4.0
August 2023

Gives access to customer wallet database

Pros

It makes digital payments feel a lot like paying with cash, with the added benefit of having access to a customer wallet database and the related transaction history.

Cons

The product is simple and user-friendly to use in every aspect and the dedicated support is very good.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Retail, 1-10 employees

1.0
August 2023

Scammers get protected

Pros

A terrible company overall and there's honestly nothing to appreciate about it. They used to stand behind their customers but that's no longer the case.

Cons

Now it feels like they side with scammers instead. A company I had an account with charged me twice, then shut down my account and PayPal backed them up. In the end, I was left without the product and without any refund.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

2

A

Anonymous

Broadcast Media, 11-50 employees

4.0
August 2023

Pleased with my experience

Pros

Absolutely pleased with my experience using it. The user-friendly platform has made it simple to manage different features while keeping everything secure. The very fast transactions and the option to add multiple credit cards are major advantages. Their outstanding customer support is a real highlight, always ready to solve issues quickly. On top of that, the flexibility to add different currencies is really valuable. It is definitely a reliable choice for smooth online transactions.

Cons

The fees can add up especially when it comes to currency conversions and international transfers. Also some regions and countries may face usage restrictions or have limited functionality with it.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

EP

Essiane P.

Accounting, 1-10 employees

5.0
August 2023

Worldwide payments are fantastic

Pros

Sending money across the world with it is really convenient.

Cons

it still isn't available in many African countries.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC

Azamya C.

Individual & Family Services, 1-10 employees

3.0
August 2023

Strict verification

Pros

Cashing out is pretty simple and honestly that's the main benefit I've noticed.

Cons

Anyone under 18 can't use it and you also have to submit an ID or driver's license just to get verified so you can receive or withdraw money.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

OA

othmane a.

Telecommunications, 11-50 employees

5.0
August 2023

Well-known app

Pros

It's a well-known app and transfers go through quickly.

Cons

It's a good app overall but moving money out to a bank account takes too long.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

PR

Priti R.

Building Materials, 500+ employees

5.0
August 2023

top payment wallet

Pros

It is one of the best payment wallets and processors available and it's also the payment processor I trust the most.

Cons

I haven't run into any issues using this payment processor and its trusted reputation makes it even better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

FM

Filippo M.

Import and Export, 11-50 employees

5.0
August 2023

Their team is always ready to help

Pros

Fast, secure payments are really what make this platform stand out. Customer support is also always ready to help whenever an issue comes up. I'd definitely recommend it to anyone thinking about using it.

Cons

The support service could probably be improved a bit. Even though the agents are kind and willing to resolve problems, most of them work from overseas call centers so communication issues can sometimes happen.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MAA

Mauro Azevedo a.

Wholesale, 1-10 employees

5.0
August 2023

Payments approved quickly

Pros

Handling payments with it is very easy, both for sending and receiving money. The platform also feels secure and payments and transfers are approved quickly which makes everything more efficient.

Cons

customer service system could still be improved a bit more.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

EE

Elsayed E.

Banking, 51-100 employees

5.0
August 2023

My digital wallet

Pros

It feels like a secure way to pay online and it works like my digital wallet whenever I need it.

Cons

credit feature and flexible payment options are also really useful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EAJ

Esther Aydee J.

Real Estate, 1-10 employees

4.0
August 2023

Feels safe for everyone

Pros

Using the app feels very secure for both sellers and buyers and it's also very simple to use.

Cons

The fees they charge on transactions are a downside.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

PM

Percy M.

Online Media, 1-10 employees

5.0
August 2023

Clear interface for payments

Pros

Everything about it has been really satisfying for me especially the simple interface and the clear, easy-to-understand options for handling online transactions.

Cons

The only thing missing right now is the ability to buy crypto but it sounds like that feature should be available soon and I'm confident it will be added.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SH

Salvador H.

Building Materials, 1-10 employees

4.0
August 2023

Handles everything for me

Pros

One thing that's been really useful is being able to connect it indirectly with my bank account through other companies to make payments. Sending money to friends has also been a feature I've appreciated a lot.

Cons

At this point, I honestly haven't come across anything I dislike about it. It has handled everything I've needed for transferring money and overall it feels like a reliable and fair option for that.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8