Hemal B.
Marketing and Advertising, 1-10 employees
“Simple to figure out”
Pros
I've used it for more than five years for both personal and business transactions and it has been very simple to work with. The interface is simple to understand so just about anyone can figure it out without much trouble. Sending and receiving money through a shared link is especially convenient and their customer support has also been very good whenever needed.
Cons
An area that could be better is creating a payment link for a website. It doesn't offer enough control to build a more effective product link.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Karla M.
Higher Education, 1-10 employees
“Huge time saver”
Pros
Handling sales, customer payments and even employee payouts through PayPal has been one of the biggest conveniences for my business. Time really matters and any time saved in running the business means more time with the people who matter most, our customers and our family. That's a big reason this service has been so valuable to us. It helps us keep the promises we make to our customers and throughout all the years I've used it as a client, it has consistently maintained the standards and satisfaction I expect.
Cons
I have nothing negative to say about this company or any of the services I've used from it. Payment processing has been fast, dependable and a very good use of time overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
“works globally”
Pros
it works globally and feels very secure to use.
Cons
I really don't have any complaints. It already works well as it is but if there's ever a way to improve it even more, I'd be all for that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victor S.
Accounting, 500+ employees
“Love the security they provide”
Pros
The security has been the best part for me. It lets me make transactions quickly while keeping my personal data protected and helping me stay safe from scammers.
Cons
customer service is very slow. I also think lowering the fees on certain transactions would make the service much more useful.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Toufik S.
Information Technology and Services, 1-10 employees
“Privacy-focused tool”
Pros
A really solid option for keeping your privacy protected online and it's accepted by just about every website or service I use.
Cons
Their system can feel pretty strict and they may freeze or block your account over anything they consider suspicious.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
esam m.
Law Practice, 51-100 employees
“Invoices can be generated quickly”
Pros
Its amazing how well it protects customer data, along with how quickly money and invoices can be sent. It would be even better if the commissions charged to customers were lower.
Cons
The platform has very few drawbacks and they are almost negligible but the main downside is that the commissions are a bit high.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Vincenzo S.
Graphic Design, 1-10 employees
“Excellent fraud protection”
Pros
The fraud protection system for online purchases is really reassuring and works very well.
Cons
It isn't always available as a payment method although that probably doesn't depend on them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Matt h.
Computer Games, 1-10 employees
“Go-to option for online shopping”
Pros
Whether I'm shopping or paying online, it feels like the go-to option because it's accepted pretty much everywhere on the internet. That wide availability makes it one of the best tools to use for online payments.
Cons
When something goes wrong, getting real personal support is difficult. My account was once locked because of supposed illegal transactions even though I hadn't done anything like that. Naturally, I wanted a proper explanation and more details but none were given. A few days later, the account was unlocked again and I was only told there had been a bug in the system. I'm honestly not sure what's more concerning: that accounts can be locked by mistake or that I still never found out exactly why mine was locked in the first place.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela B.
E-Learning, 1-10 employees
“Been using it since 90s”
Pros
Ever since I started selling on eBay in the late 90s, PayPal has been the payment processor I keep coming back to. My account has been consistently reliable the entire time and I haven't run into any real issues. It makes it simple to monitor payments and recurring subscriptions and I can move money to my bank right away whenever I need to.
Cons
I don't have any major complaints about the service or my overall use of it. The back-end setup on the developer side was a bit tricky at first but I still managed to get it working. Their help section is very thorough which definitely helps. It would be better if reaching a real person were a little more convenient although the option is still there so that counts as a positive.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Rubie V.
Pharmaceuticals, 500+ employees
“Outstanding credit option”
Pros
Whenever an online store doesn't offer PayPal, I usually don't go through with the purchase. It gives me confidence that the money I spend is protected so for anything I need to pay for online, this is the app I use. I've also used their credit option and it has worked well for me. The app is simple to use, my money feels secure and whenever I've had issues with sellers, I contacted them through the app and every single case was resolved. On top of that, being able to transfer money to other people is really useful.
Cons
I've been using it for many years and honestly, up to this point I can't point to anything negative about the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rupali C.
Information Technology and Services, 1-10 employees
“Simple to pay for purchases”
Pros
Handling online payments with it has been remarkably convenient. It makes it simple to pay for purchases, send money to friends and family and stay on top of my finances all in one place. Being able to connect multiple payment methods and use it on so many websites is a big reason it remains a top choice for me. I also really appreciate the focus on security since my credit card information isn't being shared across multiple sites which makes transactions feel much safer and better protected.
Cons
One part I'm a little less enthusiastic about is the occasional fees. I understand that services like this usually have some costs involved but there have been times when certain transaction fees seemed higher than I expected. Customer support is available but I've also run into situations where response times were longer than I wanted or it took a while to get help with an issue. They're not deal-breakers but they are definitely areas where I'd like to see improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Virginia C.
Mental Health Care, 1-10 employees
“Keeps my information saved”
Pros
It keeps all my information saved which makes paying for things really convenient and quick.
Cons
I don't enjoy how time-consuming and tedious the charge dispute process can be.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Khaled M.
Packaging and Containers, 1-10 employees
“everything works fine”
Pros
Payment processing works really well and is simple to use.
Cons
I haven't run into any downsides using it, everything has been fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marco M.
Consumer Goods, 500+ employees
“Amazing option to split payments”
Pros
I've been using it regularly for years and having the option to split payments into three interest-free installments at times is really a big plus.
Cons
Haven't had any negative experiences with it so I'm completely satisfied overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Juan G.
Financial Services, 500+ employees
“Broad acceptance”
Pros
Getting it set up and using it is very simple and since it's one of the most widely adopted payment processors, that broad acceptance creates a strong network advantage.
Cons
It doesn't support every international transaction and sometimes there's no clear explanation why. There are cases where a VPN is needed just to complete a payment which is far from ideal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Research, 500+ employees
“Adaptable system”
Pros
It is a very practical platform to use across different websites. It lets you process payments on many web pages and can be adapted to work with any programming language.
Cons
Payment processing can be delayed depending on the site where the integration is embedded. In many cases, it works much better when used like a payment card.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Glenda G.
Health, Wellness and Fitness, 1-10 employees
“Smooth bank linking”
Pros
It's simple to use, quick to set up and connects to your bank without much hassle.
Cons
The fees are reasonable compared with what many banks charge though it would still be nice to see them come down over time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Education Management, 500+ employees
“Buying from overseas made simple”
Pros
Works really well for making payments on international shopping sites which makes buying from overseas much more convenient.
Cons
It would be even better if more features were added to support use in regional locations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
adrian v.
Logistics and Supply Chain, 1-10 employees
“Fast activation and no issues”
Pros
Getting it set up was very simple, I activated it the same day I added my credit card.
Cons
I haven't run into any negative points in the short time I've been using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kisha B.
Retail, 500+ employees
“Quick transfers anytime”
Pros
It works well for sending money quickly especially when I need to do it while I'm out and about.
Cons
There's a lot more competition now so they really need to improve and come out with new features to keep up.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7