Wesley F.
Oil & Energy, 51-100 employees
“Handy for international payments”
Pros
This solution is really convenient for making international purchases and payments which is what I value most about using it.
Cons
The platform and mobile app can be quite slow and I run into frequent errors more often than I'd expect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
aziz a.
Computer Networking, 500+ employees
“Self-explanatory tool”
Pros
It's very simple to use and manage even without any explanation.
Cons
It's very simple to use and manage even without any explanation.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Agostino D.
Retail, 1-10 employees
“Excellent for shopping on lesser-known websites”
Pros
I've always used it for online payments because I don't fully trust the security systems of many websites especially lesser-known ones and small shops. It's an excellent way to keep my payment card and all of its details hidden. That gives me much more peace of mind when shopping especially in case the site I bought from gets hacked. I also use it to send money to friends since it helps cut down transaction costs and is free to use for that.
Cons
when you want to transfer money from it back to your card, there's a small 1% fee. It may seem low and almost insignificant but on smaller amounts it becomes annoying.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Altaf H.
Banking, 101-500 employees
“Lets me receive payments from anywhere”
Pros
Using this has been very simple and that's what I appreciate most about it. I can receive payments from all over the world without any trouble.
Cons
At this point, there really isn't anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gwendellin B.
Music, 1-10 employees
“Ability to send invoices by email and text”
Pros
Being able to send invoices by both email and text is really convenient.
Cons
I'd still like the transaction fee to be lower.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Adv Mohd A.
Legal Services, 1-10 employees
“Offers a lot of features”
Pros
The thing I enjoy most about it is how smooth it feels to use, along with the features it offers.
Cons
It does a better job of keeping our money secure than other platforms. I don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria J.
Broadcast Media, 11-50 employees
“Innovative company”
Pros
PayPal is the online payment platform most of us already trust. It's a globally recognized brand, known for being innovative, focused on security and committed to keeping customers satisfied.
Cons
When it comes to currency conversion, the exchange rate tends to favor PayPal quite a bit. I understand they need to make money but they also charge a fairly high fee on each sale.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 500+ employees
“All-in-one solution”
Pros
Across just about every website and online store, it is there which makes it incredibly convenient to use. It works almost everywhere so I can shop from a huge variety of places without needing different payment methods. It really feels like an all-in-one solution for online payments.
Cons
Something that bothers me is the transaction fees which can feel pretty high at times especially since I mostly use it for personal payments. It's frustrating to lose a few dollars here and there just because of the fees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mina F.
Mental Health Care, 1-10 employees
“Simple to operate”
Pros
Payments go through quickly, the platform is simple to use and it feels much more convenient overall.
Cons
Transactions are fast and using it keeps getting simpler over time.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kate P.
Marketing and Advertising, 1-10 employees
“Diverse features”
Pros
It is one of the most widely used payment processors for online stores and ecommerce and getting it set up is pretty simple. It also comes with strong support and a wide range of features that can fit different types of users and business needs.
Cons
My biggest issue with it is the tax reporting side which can become difficult to manage when tax season comes around especially with a high volume of transactions. Reconciling payments has always felt more complicated than it should be and the per-transaction pricing is on the expensive side.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Imane W.
Food & Beverages, 1-10 employees
“Happy with all the features”
Pros
Using the website feels very safe and that's the part I like the most.
Cons
At this point, I've been happy with all of its features and haven't run into anything to dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Maynor Q.
Telecommunications, 1-10 employees
“Meets cross-border payment needs”
Pros
It's become a go-to option for a lot of people in different countries and really solves payment needs across borders.
Cons
Their customer service could definitely be better but with a bit of patience things usually get sorted out. In the end, it still feels very safe to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mohammed R.
Food Production, 500+ employees
“Handles payments well”
Pros
It works well for making online purchases and handling payments for different things.
Cons
Transferring money to my bank account can be frustrating and the payment fees are a downside.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Sharon T.
Health, Wellness and Fitness, 1-10 employees
“Instant payments customers trust”
Pros
Payments go through instantly and my customers already trust PayPal which matters a lot to my business.
Cons
Updating contact details can be frustrating especially when changing to a new phone number.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mateus O.
Financial Services, 1-10 employees
“Great for royalty payments”
Pros
It's very convenient for receiving royalty payments which makes that part of the process much more simple.
Cons
The downside is the limited accessibility when it comes to using credit cards.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ashley G.
Apparel & Fashion, 11-50 employees
“Perfect for my small business”
Pros
Running my small business has been so much more manageable with PayPal. I've been happy with everything about it.
Cons
I really don't have anything negative to say about it. It's been absolutely amazing for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashraf E.
Electrical/ Electronic Manufacturing, 500+ employees
“Comes with many benefits”
Pros
It comes with a lot of benefits and is simple to use for all kinds of users.
Cons
I haven't run into any downsides with it, if anything, it offers plenty of advantages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yasin S.
Photography, 1-10 employees
“Makes a huge difference”
Pros
It has been really convenient because the features are simple to use. Instead of giving you a complicated wallet ID like many other apps, it lets you receive payments through your email which saves time and lowers the chances of someone sending money to the wrong person. That makes a big difference especially when handling business transactions.
Cons
The only thing I feel is missing is the ability to send or receive funds through Skrill or Neteller. Aside from that, I really haven't felt that the app lacks anything else.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Carman A.
Logistics and Supply Chain, 500+ employees
“makes payment processing convenient”
Pros
PayPal works almost everywhere which makes payment processing convenient across just about any industry. On top of that, it's very user-friendly so it feels well worth using. I can customize invoices for customers and send them out right away and it also makes it simple to keep track of and follow up on unpaid invoices. Another big plus is the protection it offers in the uncommon event of fraud, both for my business and for my customers.
Cons
There have been occasions when my account was suspended without any clear reason. When I contacted customer support, they were not able to provide much clarification either. Usually I have to go through additional identity or business verification before the account is restored. Even though I've always been able to get it reactivated fairly quickly, it's frustrating that this happens at all when my business practices have stayed the same and I haven't done anything wrong.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Louise S.
Health, Wellness and Fitness, 1-10 employees
“Clients love the paypal option”
Pros
I use it to take payments for appointments and a lot of clients would rather pay that way than enter their debit or credit card information directly. It also works well for me because the money usually reaches me within about three days.
Cons
if something goes wrong, getting hold of customer support can be really difficult.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9