Carman A.
Logistics and Supply Chain, 500+ employees
“makes payment processing convenient”
Pros
PayPal works almost everywhere which makes payment processing convenient across just about any industry. On top of that, it's very user-friendly so it feels well worth using. I can customize invoices for customers and send them out right away and it also makes it simple to keep track of and follow up on unpaid invoices. Another big plus is the protection it offers in the uncommon event of fraud, both for my business and for my customers.
Cons
There have been occasions when my account was suspended without any clear reason. When I contacted customer support, they were not able to provide much clarification either. Usually I have to go through additional identity or business verification before the account is restored. Even though I've always been able to get it reactivated fairly quickly, it's frustrating that this happens at all when my business practices have stayed the same and I haven't done anything wrong.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Louise S.
Health, Wellness and Fitness, 1-10 employees
“Clients love the paypal option”
Pros
I use it to take payments for appointments and a lot of clients would rather pay that way than enter their debit or credit card information directly. It also works well for me because the money usually reaches me within about three days.
Cons
if something goes wrong, getting hold of customer support can be really difficult.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Erin S.
Government Administration, 101-500 employees
“Widely accepted checkout convenience”
Pros
A big plus is how many vendors and retailers accept it as a payment method. It makes getting through checkout even more convenient than paying directly with a credit card.
Cons
One thing that could be improved is speeding up transfers to a bank account without charging a processing fee.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Construction, 1-10 employees
“Easy way of saving money”
Pros
A convenient way to save money and receive payments.
Cons
Transactions are fast and widely accepted on most websites. No downsides at all.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Ana Carolina P.
Education Management, 11-50 employees
“Efficient for sending money”
Pros
Receiving money and making transfers and payments through PayPal is very convenient and practical.
Cons
The account confirmation step when you first install the app takes too long.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Joshua R.
Accounting, 500+ employees
“No improvements needed”
Pros
Paying people already in my contacts is really easy and it lets me send money to them very quickly.
Cons
It's been working really well for me and I honestly don't see anything that needs improvement right now. If any useful new features are added in the future, I'd be happy to see them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rui S.
Automotive, 101-500 employees
“Meets the expectations”
Pros
A very comprehensive and widely accepted online payment tool that works well in many situations.
Cons
Nothing to point out here, it has met expectations fully.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alanis A.
Electrical/ Electronic Manufacturing, 101-500 employees
“Mobile app feels complete”
Pros
Handling money through PayPal feels very secure which is the part I value most. It's simple to use and sending or completing payments only takes a few minutes. You can also link cards and bank accounts which makes the whole process even more convenient. Personally, I prefer the mobile app over the website because it feels more complete to me.
Cons
I really don't have any complaints about it since everything has worked well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jaye L.
Apparel & Fashion, 1-10 employees
“Solid option for handling payments”
Pros
Out of all the payment services I've used, this one feels the most convenient and reliable by far. It's been a solid option for handling payments and I really don't have any complaints about it.
Cons
nothing comes to mind. There isn't anything I can think of that I don't like about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shilton c.
Food & Beverages, 1-10 employees
“Quick integration with my cards”
Pros
Connecting it to my local banks and credit cards was quick and hassle-free which has made setup really convenient.
Cons
There is very little to complain about since it handles all of my basic business needs well.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Markeisha M.
Wholesale, 1-10 employees
“Can set up recurring charges”
Pros
Being able to send invoices through it is a big plus and it has been really useful. I also appreciate that you can set up recurring charges on your side which makes the invoicing process feel much more smooth.
Cons
At times, it flags legitimate orders as potentially fraudulent which can end up delaying payment processing longer than expected.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Supermarkets, 1-10 employees
“Everything feels secure”
Pros
Great how secure everything feels across the different services it offers and that has made handling payments from anywhere much more convenient in my daily life.
Cons
Where I live some services still do not work well with it and a few features are still missing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Josh H.
Information Technology and Services, 1-10 employees
“Can be found everywhere”
Pros
It's accepted by most vendors so finding places that support it is rarely a problem. It also pairs nicely with PayPal Credit and works really well alongside it.
Cons
The iOS app can be a little buggy at times and some account features still aren't available there. The cryptocurrency section also feels overly basic and doesn't offer much detailed information.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Elena P.
Biotechnology, 500+ employees
“Acceptable for most businesses”
Pros
many businesses accept it and the subscription management is really convenient.
Cons
Even after using it for years, I still get turned around in the menus when I'm trying to find certain things.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin D.
Internet, 1-10 employees
“wide selection of features”
Pros
There's a really wide selection of features here for business owners which is one of the biggest advantages. Things like customized invoices and receipts, quick payment processing and built-in fraud detection make it a very capable platform to work with.
Cons
Getting everything set up the first time as a small business can feel a little overwhelming. It's not always obvious which option is the right one to choose and the initial setup can end up taking longer than the ads make it seem.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Graphic Design, 1-10 employees
“limited card recognition”
Pros
It gives me a quick and convenient way to send and receive money online. With just a few clicks, I can complete transactions without having to repeatedly enter my card details or bank information.
Cons
At times, the card linked to it isn't recognized by certain payment systems such as Google Play and Fnac.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Anonymous
Renewables & Environment, 500+ employees
“Incredible buyer protection feature”
Pros
PayPal works almost everywhere and that makes global transactions really convenient. The buyer protection feature adds an extra sense of security which gives us peace of mind when purchasing from international sellers.
Cons
Customer support can be limited and account restrictions can be frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Gary M.
Automotive, 1-10 employees
“Secure shopping”
Pros
Shopping online feels safe and convenient with it and I especially enjoy having the debit card when I'm traveling.
Cons
The biggest downside is how long it can take to reach someone in customer service. It would be much better if they also offered a chat option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Design, 1-10 employees
“Layout is uncomplicated”
Pros
Getting started with it is simple even if you're completely new to this kind of platform. Payments go through quickly and reliably and the app's layout is very clear so everything is easy to understand at a glance.
Cons
The setup process is quick and uncomplicated. Another plus is that it works across different devices, supports multiple operating systems and consistently performs the way it should.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Felice D.
Apparel & Fashion, 51-100 employees
“useful for handling smaller payments”
Pros
I had this software adopted by a company I was advising because it's genuinely practical and fast and it's especially useful for handling smaller payments in a way that feels much more up to date. Once you link it to a bank account, you can move even large amounts of money very quickly without having to wait for the usual bank-to-bank transfer times. I'd definitely recommend it.
Cons
It could feel more modern by adding extra features such as the ability to manage company treasury operations.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7