Bethany K.
Medical Practice, 500+ employees
“Fantastic Buyer protection”
Pros
One of the biggest reasons I use it is the buyer protection which gives me a lot more confidence when making purchases.
Cons
At this point, I really do not have anything negative to say for personal transactions. I have not used it for business so I cannot speak to that side of it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Brandon U.
Computer Software, 500+ employees
“Smooth international payments”
Pros
Being able to send international payments without running into problems is what makes this service really useful for me.
Cons
What I don't enjoy as much is the fee involved in managing funds when transferring money to my personal accounts.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Taylor K.
Construction, 101-500 employees
“Simple payments”
Pros
Paying with it is really simple and the security gives me confidence every time I use it.
Cons
there isn't anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hosam A.
Computer & Network Security, 101-500 employees
“Works best for me”
Pros
Because most websites and stores support it, this works out best for me.
Cons
At times, transfers from PayPal to my bank account in my country get delayed and can take up to a day.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Computer & Network Security, 500+ employees
“Fast and secure transfers”
Pros
Sending money between global accounts has been fast, secure and dependable every time I've used it.
Cons
The initial setup takes a little time but once everything is configured, it works without any trouble.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Insurance, 11-50 employees
“works well with many online stores”
Pros
PayPal lets me send and receive money across the world, offers a secure way to handle transactions and works well with many online stores. The platform is very simple to use overall.
Cons
It does apply fees to some kinds of transactions and those charges can feel fairly high at times, particularly for international transfers or business accounts.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
stuart m.
Aviation & Aerospace, 11-50 employees
“Refund protection but costly”
Pros
It works well for online purchases especially when you want some refund protection in case a transaction doesn't go as expected. The platform is fairly simple to use and does the job well as long as everything goes normally and you don't have to deal with account issues or contact customer support.
Cons
they can hold your funds for a long time, payouts can be unpredictable, the fees are high and customer service is poor.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Jean S.
Accounting, 1-10 employees
“Low price”
Pros
Using it feels simple, quick and secure which makes handling payments really convenient.
Cons
On top of that, it's excellent because the pricing is lower as well. I havent had any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria del Prado G.
Broadcast Media, 11-50 employees
“A software that inspires confidence”
Pros
Pretty much everyone knows it and people trust it because of how it handles claims and disputes. Having it in your business gives customers extra confidence in buying from you since they know they won't face too many issues if something goes wrong. Even so, it's still best to resolve problems directly through the company so you leave a good impression and PayPal doesn't need to step in.
Cons
At times some people misuse PayPal's claim system and although they rarely get away with it if you report the case to PayPal, the whole process can be fairly complicated.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hassan O.
Computer Hardware, 500+ employees
“Smart design”
Pros
It has been a reliable and secure app for handling my money and it consistently delivers funds safely. The interface is simple to use and the way it's designed feels smart and secure. I also appreciate that it does a good job of protecting user privacy.
Cons
The biggest downside is the high percentage taken out as deductions during transfers.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tomas J.
Computer Hardware, 1-10 employees
“Essential software in today's world”
Pros
In today's globalized world, having software that lets you make payments from anywhere in the world is essential. I'm very thankful to have a tool like this available.
Cons
Sometimes payments take a while to go through. They could improve that part to make the process faster.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
sandrine b.
Human Resources, 1-10 employees
“Go-to solution for external payments”
Pros
PayPal is my go-to solution for handling external payments.
Cons
dispute resolution can take quite a while to process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Duccio V.
Online Media, 1-10 employees
“Friendly staff”
Pros
Right now, this feels like the best way to stay protected when buying or selling online, whether it's for a product or a service. I also really appreciate how friendly the support team is and the fact that assistance is handled from Italy makes the whole experience even better.
Cons
If I had to point out one downside, I'd probably prefer lower fees, with fixed costs based on price ranges so the amount is clear straight away.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Carlos F.
Computer Software, 1-10 employees
“No need to enter card details everytime”
Pros
The best part is the security and how simple it is to use. I also really appreciate not having to share my card details every time I make a payment.
Cons
Nothing to point out here. I've never had any problems while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Madalina P.
Computer & Network Security, 51-100 employees
“Strongly recommend it”
Pros
Among payment platforms, PayPal feels like one of the safest options for sending money and handling online payments. The interface is simple to use and the strong security features make every transaction feel reassuring. I'd definitely recommend it.
Cons
It is clearly one of the more secure platforms for moving money though I do wish transfers would process a little faster. Even so, compared with traditional bank transfers, it's still notably quick. Overall, it remains a dependable option for online payments. I dont think there are any drawbacks.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Bruno S.
Marketing and Advertising, 11-50 employees
“Valuable transaction records”
Pros
Using it for online purchases and payments feels simple, fast and user-friendly. It works really well for sending and receiving money at any time and the option to pay in installments on supported products is also very useful. The transaction history and attached records are essential and make it much easier to keep track of everything.
Cons
The verification process for approving credit cards that are not linked to bank account systems is not always very quick.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Davies A.
Law Practice, 500+ employees
“Works smoothly”
Pros
It works smoothly and the biggest plus is that my data stays protected and my account hasn't been exposed to hackers or fraudsters.
Cons
I genuinely love the app and would recommend it to just about anyone though I do wish it supported every card so the whole experience could be even more convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
E-Learning, 500+ employees
“Unparalleled service”
Pros
This program has been very great for my work especially when I need to purchase specialized software. I couldn't find another bank that offered the same kind of service. The fees are also relatively low, much less than with the other bank I used before and overall it's simply more convenient to use.
Cons
The exchange rate between currencies affects how the dollar is priced in each country.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ralica G.
Computer Software, 1-10 employees
“Hasn't disappointed me”
Pros
Between the fraud protection, secure transactions and solid coverage for eligible purchases, it has been consistently dependable. I've used it for many years and it hasn't disappointed me. It fits exactly what I need and it always works.
Cons
I honestly don't have any negatives to mention about PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teara S.
Construction, 1-10 employees
“Accessible tools and well laid out interface”
Pros
Everything is laid out well, with tools that are simple to access and use.
Cons
The security is very strong but at times it feels a little too strict and can make it harder to handle things on your own.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9