PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Animation, 1-10 employees

5.0
August 2023

Helps save your money

Pros

Keeping an account there is really useful since it gives you a place to store your money and sending or receiving payments is very convenient.

Cons

Getting started requires sharing a lot of personal information, customer support takes too long to respond and the interface can feel confusing when you're new.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

BA

Badr A.

Writing and Editing, 1-10 employees

3.0
August 2023

Version update concerns

Pros

I found it to be a decent app overall.

Cons

I'm not okay with the terms and conditions especially with this new version.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

IS

ibraaheem s.

Architecture & Planning, 1-10 employees

5.0
August 2023

Meets my needs

Pros

It feels secure and simple and making payments through the app is quick and hassle-free.

Cons

The service has been reliable, works really well across the board and performs exactly as expected every time. I don't have any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Tobacco, 500+ employees

5.0
August 2023

Responsive staff

Pros

Whenever I'm buying from a website I haven't used before, it gives me a real sense of security. The mobile app is excellent too, quick, user-friendly and very convenient for both sending and receiving payments. Another big plus is customer support since whenever I've had a question or run into an issue, the response has been fast. As more banks continue adding PayPal withdrawal options, I expect I'll be using it even more because of how safe and reliable the platform feels.

Cons

One thing that would make PayPal even better is expanding its debit and credit card availability to more countries since that would make it much easier to use account balances. I'd also really prefer being able to withdraw money to my bank account directly from the mobile app instead of needing to switch to a PC. On top of that, it would be useful to have an option to add funds from my bank account into PayPal even when I'm not in the middle of making a payment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KB

Keislym B.

Non-Profit Organization Management, 1-10 employees

5.0
August 2023

Plenty of tools

Pros

I really enjoy using this app because even if you don't have an active bank account, you can still use it without any problem to send and receive payments. It's very simple to use, comes with plenty of tools and options and one feature that feels especially important is being able to link your account or your cards.

Cons

Linking cards and bank accounts can be a bit complicated at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AK

Anish k.

Staffing and Recruiting, 51-100 employees

4.0
August 2023

Offers variety of features

Pros

PayPal offers a lot of useful features especially when it comes to sending money internationally using a PayPal ID. It feels more secure than many other platforms which is a big reason I keep using it. On the downside, the mobile app does crash from time to time and the interface could definitely use an update.

Cons

The mobile app can be frustrating because it occasionally crashes and the interface really needs to be redesigned. That said, PayPal still comes with plenty of features, including the ability to send money from one country to another through a PayPal ID. It also feels safer and more secure than a lot of other platforms.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

IC

Iris C.

Marketing and Advertising, 500+ employees

5.0
August 2023

Whole process feels fast

Pros

Payments come through quickly and the whole process feels much faster and more convenient.

Cons

It can still pull money from your account even when there's no proof and the customer is actually the one at fault.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MB

Marco B.

Music, 1-10 employees

5.0
August 2023

Instant transfers to friends

Pros

it makes online shopping quick and user-friendly especially because it links to your credit and debit cards without much trouble. Payments can be made very fast, at least for now, either using the balance in the app or directly through your linked cards. There's also Xoom which lets you withdraw your money at the nearest location that meets PayPal's requirements, similar to Western Union. On top of that, you can save your friends' contacts so sending or receiving money takes just a moment.

Cons

The only issue I ran into was a problem with a debit card linked to PayPal but customer support helped resolve it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BM

Brendon M.

Financial Services, 500+ employees

5.0
August 2023

Simple to get a refund

Pros

This tool gives me peace of mind because my money feels protected and if a business turns out to be dishonest, getting a refund is usually pretty simple.

Cons

One thing that could make it even better would be support for installing Chrome extensions although I'm not completely sure whether that's already available or not.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

DK

Dennis K.

Information Services, 51-100 employees

5.0
August 2023

essential tool for me

Pros

It has become an essential tool for me when it comes to sending and receiving payments regularly. The transactions are quick, the process is simple, the fees feel reasonable and the interface is user-friendly to use.

Cons

When a dispute comes up, the resolution process can take quite a while and there are times when extra verification is needed. If you need an urgent solution or do not have much patience, that situation can be really frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Construction, 11-50 employees

5.0
August 2023

User-friendly setup

Pros

PayPal gives me a convenient way to pay online without needing to type in my credit card information every time I buy something. The interface is user-friendly and the setup process is simple so getting started doesn't take much effort.

Cons

The exchange rates they provide aren't always the most favorable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 11-50 employees

3.0
August 2023

A must-have solution

Pros

It has been one of the first mobile wallets I used and it's very simple to navigate. It's also worth having around since there are times when it ends up being the only payment option available for certain purchases.

Cons

The part that bothers me is the fees. I usually prefer receiving money through other platforms because PayPal takes a cut from every transaction.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

MT

Maria T.

Public Relations and Communications, 1-10 employees

5.0
August 2023

Fast client payments

Pros

This product has been really simple and my clients are able to send and process payments very quickly.

Cons

There are no downsides to it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FA

Francesco A.

Wholesale, 500+ employees

5.0
August 2023

Efficient transfers

Pros

The transfers work really well, they're quick, reliable and feel secure every time.

Cons

It tends to get stuck quite a bit when trying to add the credit cards you want.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MF

mauricio f.

Accounting, 1-10 employees

5.0
August 2023

Everything is presented clearly

Pros

Receiving payments is the part I enjoy most since everything is presented in a simple way and is very easy to understand.

Cons

I don't enjoy seeing the donation functions showing up on the home page.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NG

Neil G.

Professional Training & Coaching, 1-10 employees

5.0
August 2023

Not overly complicated

Pros

It has been simple for both sending invoices to customers and paying for things online. It does exactly what I need without being confusing or overly complicated.

Cons

Even though the features are really solid, it's still the priciest payment processing platform I use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CH

Cortland H.

Leisure, Travel & Tourism, 1-10 employees

5.0
August 2023

Low transfer fees

Pros

I really appreciate that they don't take a huge cut when transferring money.

Cons

Some transactions take a while to process likely because their security is extremely strict, almost Fort Knox level.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

TK

Tinamarie K.

Market Research, 51-100 employees

5.0
August 2023

Fraud detection is amazing

Pros

Sending and receiving money with it is really simple and the funds come through right away. Transfers to a bank account happen quickly as well and any fraud issues tend to be detected promptly which adds a lot of confidence.

Cons

I honestly don't have any real complaints about PayPal. The speed and convenience of using it have been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Education Management, 500+ employees

5.0
August 2023

fits nicely with my small digital business

Pros

Instant transfers, support for both buyer and seller payments and international transactions are the features that have mattered most to me with PayPal. The platform is simple enough that even beginners can start using it without much effort. It also fits nicely with my small digital business which makes the payment process convenient for both my clients and me.

Cons

There is still room to improve when it comes to making the platform available in every country without restrictions. Transaction holds, account freezes and relatively high fees can put some people off using it. Having to wait a few days for a transaction to show up in my account has also been a small downside.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

BI

Ba I.

E-Learning, 1-10 employees

4.0
August 2023

Getting started takes no time

Pros

It is accepted almost everywhere online and getting started takes very little time which makes it a practical option for handling online payments.

Cons

It's processing fees are among the highest in the industry which is why it ends up being our second choice for online payment processing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7