Anonymous
Animation, 1-10 employees
“Helps save your money”
Pros
Keeping an account there is really useful since it gives you a place to store your money and sending or receiving payments is very convenient.
Cons
Getting started requires sharing a lot of personal information, customer support takes too long to respond and the interface can feel confusing when you're new.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Badr A.
Writing and Editing, 1-10 employees
“Version update concerns”
Pros
I found it to be a decent app overall.
Cons
I'm not okay with the terms and conditions especially with this new version.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
ibraaheem s.
Architecture & Planning, 1-10 employees
“Meets my needs”
Pros
It feels secure and simple and making payments through the app is quick and hassle-free.
Cons
The service has been reliable, works really well across the board and performs exactly as expected every time. I don't have any issues with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Tobacco, 500+ employees
“Responsive staff”
Pros
Whenever I'm buying from a website I haven't used before, it gives me a real sense of security. The mobile app is excellent too, quick, user-friendly and very convenient for both sending and receiving payments. Another big plus is customer support since whenever I've had a question or run into an issue, the response has been fast. As more banks continue adding PayPal withdrawal options, I expect I'll be using it even more because of how safe and reliable the platform feels.
Cons
One thing that would make PayPal even better is expanding its debit and credit card availability to more countries since that would make it much easier to use account balances. I'd also really prefer being able to withdraw money to my bank account directly from the mobile app instead of needing to switch to a PC. On top of that, it would be useful to have an option to add funds from my bank account into PayPal even when I'm not in the middle of making a payment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Keislym B.
Non-Profit Organization Management, 1-10 employees
“Plenty of tools”
Pros
I really enjoy using this app because even if you don't have an active bank account, you can still use it without any problem to send and receive payments. It's very simple to use, comes with plenty of tools and options and one feature that feels especially important is being able to link your account or your cards.
Cons
Linking cards and bank accounts can be a bit complicated at times.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anish k.
Staffing and Recruiting, 51-100 employees
“Offers variety of features”
Pros
PayPal offers a lot of useful features especially when it comes to sending money internationally using a PayPal ID. It feels more secure than many other platforms which is a big reason I keep using it. On the downside, the mobile app does crash from time to time and the interface could definitely use an update.
Cons
The mobile app can be frustrating because it occasionally crashes and the interface really needs to be redesigned. That said, PayPal still comes with plenty of features, including the ability to send money from one country to another through a PayPal ID. It also feels safer and more secure than a lot of other platforms.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Iris C.
Marketing and Advertising, 500+ employees
“Whole process feels fast”
Pros
Payments come through quickly and the whole process feels much faster and more convenient.
Cons
It can still pull money from your account even when there's no proof and the customer is actually the one at fault.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marco B.
Music, 1-10 employees
“Instant transfers to friends”
Pros
it makes online shopping quick and user-friendly especially because it links to your credit and debit cards without much trouble. Payments can be made very fast, at least for now, either using the balance in the app or directly through your linked cards. There's also Xoom which lets you withdraw your money at the nearest location that meets PayPal's requirements, similar to Western Union. On top of that, you can save your friends' contacts so sending or receiving money takes just a moment.
Cons
The only issue I ran into was a problem with a debit card linked to PayPal but customer support helped resolve it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Brendon M.
Financial Services, 500+ employees
“Simple to get a refund”
Pros
This tool gives me peace of mind because my money feels protected and if a business turns out to be dishonest, getting a refund is usually pretty simple.
Cons
One thing that could make it even better would be support for installing Chrome extensions although I'm not completely sure whether that's already available or not.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Dennis K.
Information Services, 51-100 employees
“essential tool for me”
Pros
It has become an essential tool for me when it comes to sending and receiving payments regularly. The transactions are quick, the process is simple, the fees feel reasonable and the interface is user-friendly to use.
Cons
When a dispute comes up, the resolution process can take quite a while and there are times when extra verification is needed. If you need an urgent solution or do not have much patience, that situation can be really frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Construction, 11-50 employees
“User-friendly setup”
Pros
PayPal gives me a convenient way to pay online without needing to type in my credit card information every time I buy something. The interface is user-friendly and the setup process is simple so getting started doesn't take much effort.
Cons
The exchange rates they provide aren't always the most favorable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 11-50 employees
“A must-have solution”
Pros
It has been one of the first mobile wallets I used and it's very simple to navigate. It's also worth having around since there are times when it ends up being the only payment option available for certain purchases.
Cons
The part that bothers me is the fees. I usually prefer receiving money through other platforms because PayPal takes a cut from every transaction.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Maria T.
Public Relations and Communications, 1-10 employees
“Fast client payments”
Pros
This product has been really simple and my clients are able to send and process payments very quickly.
Cons
There are no downsides to it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Francesco A.
Wholesale, 500+ employees
“Efficient transfers”
Pros
The transfers work really well, they're quick, reliable and feel secure every time.
Cons
It tends to get stuck quite a bit when trying to add the credit cards you want.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mauricio f.
Accounting, 1-10 employees
“Everything is presented clearly”
Pros
Receiving payments is the part I enjoy most since everything is presented in a simple way and is very easy to understand.
Cons
I don't enjoy seeing the donation functions showing up on the home page.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Neil G.
Professional Training & Coaching, 1-10 employees
“Not overly complicated”
Pros
It has been simple for both sending invoices to customers and paying for things online. It does exactly what I need without being confusing or overly complicated.
Cons
Even though the features are really solid, it's still the priciest payment processing platform I use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cortland H.
Leisure, Travel & Tourism, 1-10 employees
“Low transfer fees”
Pros
I really appreciate that they don't take a huge cut when transferring money.
Cons
Some transactions take a while to process likely because their security is extremely strict, almost Fort Knox level.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Tinamarie K.
Market Research, 51-100 employees
“Fraud detection is amazing”
Pros
Sending and receiving money with it is really simple and the funds come through right away. Transfers to a bank account happen quickly as well and any fraud issues tend to be detected promptly which adds a lot of confidence.
Cons
I honestly don't have any real complaints about PayPal. The speed and convenience of using it have been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Education Management, 500+ employees
“fits nicely with my small digital business”
Pros
Instant transfers, support for both buyer and seller payments and international transactions are the features that have mattered most to me with PayPal. The platform is simple enough that even beginners can start using it without much effort. It also fits nicely with my small digital business which makes the payment process convenient for both my clients and me.
Cons
There is still room to improve when it comes to making the platform available in every country without restrictions. Transaction holds, account freezes and relatively high fees can put some people off using it. Having to wait a few days for a transaction to show up in my account has also been a small downside.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Ba I.
E-Learning, 1-10 employees
“Getting started takes no time”
Pros
It is accepted almost everywhere online and getting started takes very little time which makes it a practical option for handling online payments.
Cons
It's processing fees are among the highest in the industry which is why it ends up being our second choice for online payment processing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7