Antonio R.
Electrical/ Electronic Manufacturing, 11-50 employees
“Fantastic solution for me”
Pros
It has been really good for me, mainly because it makes online payments much simpler to handle and the security gives me peace of mind.
Cons
I've been satisfied with PayPal in everything I've used it for so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason W.
Mental Health Care, 101-500 employees
“Quick login process”
Pros
Using this app feels very simple and the quick login process makes everything move along without hassle.
Cons
The only downside is the amount of time it takes for money to show up in my actual bank account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharif D.
Logistics and Supply Chain, 500+ employees
“No paperwork involved”
Pros
Setup was quick since there was no paperwork involved just to begin receiving payments and it also supports a wider range of currencies which is a big advantage.
Cons
customer support team doesn't respond to my questions promptly and those delays slow down my work and end up affecting my business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Tiffany S.
Health, Wellness and Fitness, 11-50 employees
“Recommended for online purchases”
Pros
Handling payments with it has been very simple. It's fast, secure and simple to use for all kinds of personal and business tasks. I'd definitely recommend it for online purchases, invoicing, small business payments and plenty of other situations where you're not paying face to face.
Cons
I receive phishing emails from fake accounts pretending to be PayPal so I end up having to filter through a lot of spam.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicholas Y.
Information Technology and Services, 1-10 employees
“Simple to work with”
Pros
Right from the start, it feels very simple to use. The interface is clear and simple to move around so even people who are not very comfortable with technology can use it without much trouble. Whether it's connecting a bank account or credit card, sending payments or receiving money, the whole process is laid out in an user-friendly way and makes the overall experience feel smooth.
Cons
Its fee structure can be confusing. Since there are different percentages, fixed charges and separate rates depending on the type of transaction, it's not always immediately clear what the total cost will be. Because of that, you really have to check their fee schedule and policies carefully to understand the charges tied to each transaction.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Valerio G.
Internet, 1-10 employees
“Funds become available right away”
Pros
Whether I'm sending money or getting paid, it has been consistently reliable for me. I haven't run into any issues, the transactions are simple and when I receive funds they're available to use right away.
Cons
transaction fees are quite high compared with a traditional POS. Some customers prefer using PayPal because of the buyer protection but on my end I'm paying more than 3% of the amount I receive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Zhiyao J.
Architecture & Planning, 500+ employees
“No trouble sending money”
Pros
Very simple and secure for me. I was even able to send money to my friend without any trouble while I was in China which was super helpful.
Cons
Resetting my password was frustrating because my American phone number wasn't working while I was in China so that part was annoying. Aside from that, everything else was pretty good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela L.
Retail, 11-50 employees
“Includes business tools and shipping integrations”
Pros
PayPal goes well beyond basic payment processing. The platform includes business tools, shipping integrations and built-in selling features, along with plenty of other useful options. It really works well as an all-in-one solution.
Cons
Getting in touch with customer support can be difficult at times. Email tends to be the fastest way to reach them.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Ashley M.
Events Services, 1-10 employees
“Ability to save a list of products”
Pros
Being able to save a list of products I use all the time has made invoicing clients really simple.
Cons
I haven't run into anything difficult with it. It feels user-friendly and very secure.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Fatma A.
Internet, 1-10 employees
“Can keep track of every step”
Pros
Using it feels simple and secure. Connecting it to my credit cards is easy and I can keep track of every step of the process without any confusion.
Cons
There are plenty of useful features in the app and I'm able to handle all my transactions in one place. A couple of clicks and everything is done.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Luc Y.
Education Management, 1-10 employees
“Extremely useful”
Pros
it feels simple and it's been extremely useful overall.
Cons
Setting up certain things can be a bit difficult at times.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Espen T.
Maritime, 51-100 employees
“Easy to follow interface”
Pros
The interface is clean, simple and very easy to follow. It doesn't feel cluttered at all and gets right to the point. The color scheme is also really appealing.
Cons
The fees are a bit on the high side compared to other payment methods. The exchange rates could be more favorable as well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Alexander Jose D.
Primary/ Secondary Education, 1-10 employees
“Reliable and secure option”
Pros
It has proven to be a reliable and secure option for handling online payments. The interface is user-friendly so anyone can make transactions around the world without hassle.
Cons
I think some users might feel that the transaction fees are a bit high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Thiercellin G.
Writing and Editing, 1-10 employees
“Frustrating account restrictions”
Pros
Getting started with the software is very simple. Money transfers are handled efficiently and without too many formalities or complicated steps.
Cons
At times, the software can freeze your funds for trivial reasons which can put a business in an awkward position. It also allows the creation of accounts that end up not being functional in certain countries.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Ashwin A.
Information Technology and Services, 500+ employees
“Worth using”
Pros
A really useful, user-friendly product that's definitely worth using.
Cons
There's not much to complain about since everything works well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Electrical/ Electronic Manufacturing, 500+ employees
“Genuinely happy with it”
Pros
It has become my go-to option whenever it's offered online because I'm genuinely happy with everything about it. The refund process is one of the best parts and that alone makes me trust it more than other payment methods. Lately, I've been using the 4 interest-free payment option quite a bit and it's been really helpful. It adds a lot of flexibility when it comes to funding purchases and managing finances.
Cons
The only thing I'm not a fan of is the fee charged for instant transfers to a bank account.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
razakou b.
Arts and Crafts, 1-10 employees
“Powerful tool”
Pros
This tool is one of the most widely used platforms for online payments and it's definitely a powerful tool. A lot of people rely on it around the world and it feels secure when using it.
Cons
I really don't like that you can't fully use it without having a debit card.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kunal T.
Legal Services, 1-10 employees
“Strong customization features”
Pros
It's biggest advantage is how widely accepted it is. No matter which platform you use, there's usually an option to send and receive payments through PayPal. The automated invoicing is another big plus especially with the strong customization features it offers. For a new business, it's one of the best systems you can start with and I'd absolutely recommend it.
Cons
As my business expanded, I came across alternatives like Stripe and Square that provide very similar features at a lower price. Because of that, once your business is established, it's worth looking into other payment solutions that may be more cost-effective.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Gordon C.
Transportation/ Trucking/ Railroad, 1-10 employees
“Clean interface”
Pros
PayPal has been really useful for collecting payments without any hiccups and the interface is clean and user-friendly as well.
Cons
I honestly don't have any complaints about PayPal. It's a very safe and dependable payment processor.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Davide L.
Information Technology and Services, 500+ employees
“Fast and user-friendly payments”
Pros
Using it is very simple and payments can be completed quickly in a user-friendly way.
Cons
It would be nice to see the recipient's delivery address directly before completing the payment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9