Jhonlouies S.
Business Supplies and Equipment, 1-10 employees
“Valuable two-factor authentication”
Pros
The two-factor authentication is a big plus and the fact that so many businesses accept it makes it even more useful. It's very simple to use and these days PayPal is pretty much all you need for online payments. Really handy overall.
Cons
Setting up an account and getting it fully verified can take a while.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Giuseppe V.
Internet, 1-10 employees
“Solid protection for buyers”
Pros
One of the strong points is the security, along with how simple it is to use, the protection offered to the buyer's account and the option to send payments between friends.
Cons
On the downside, there are fees charged on every transaction, a risk of phishing and limited availability in some situations.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
6
Functionality
4
Brian B.
Retail, 1-10 employees
“flexible options”
Pros
Sending and receiving money is quick and simple. There are plenty of payment options available.
Cons
The charges for goods and services transactions can be a downside.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Oseias D.
Marketing and Advertising, 1-10 employees
“Would definitely recommend”
Pros
Payment processing works really well and I'd definitely recommend it.
Cons
When I signed up, I ran into trouble linking one of the banks I use because it kept showing an error.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gabriele V.
Shipbuilding, 1-10 employees
“Simple for anyone”
Pros
Sending money with it is quick and simple and it also lets you split purchases into 3 installments which is really convenient.
Cons
I honestly have no complaints. It's user-friendly and simple enough for anyone to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Giusy V.
Legal Services, 1-10 employees
“Flawless system”
Pros
Well designed, user-friendly and simple to use for making secure payments.
Cons
I don't think there's really any flaw in the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jacob O.
Hospitality, 1-10 employees
“Account restriction with no answers”
Pros
there was nothing positive about this. Every interaction I had with the company was awful.
Cons
After a completely legitimate transaction, PayPal limited my account, refused to explain the reason and gave me no real way to challenge their all-powerful algorithm.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
1
Michelle C.
Consumer Services, 1-10 employees
“Horrible support and weak security”
Pros
I've ended up losing a lot of money because of this company and their customer service has been the most unhelpful I've ever dealt with.
Cons
There really isn't much positive I can say about a company that seems to ignore security features, considering they barely have any, if any at all.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Anonymous
Marketing and Advertising, 51-100 employees
“Time-saving program”
Pros
Payments go through quickly, the service is helpful and it really saves me a lot of time which is why I love using PayPal.
Cons
Customer support can be pretty slow and having money put on hold is something I really dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Broadcast Media, 1-10 employees
“Excellent for local currency payments”
Pros
It makes transactions in the local currency much more convenient.
Cons
It still isn't authorized in every country.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly O.
Professional Training & Coaching, 1-10 employees
“Top-notch financial security”
Pros
It does an excellent job keeping my finances protected. Their security measures really feel dependable and well managed.
Cons
There have been moments when PayPal locked things down so tightly that I couldn't access my own money which was frustrating. Still, it reassures me that the security around my finances is something I can trust.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Gautier d.
Banking, 1-10 employees
“highly appreciated by everyone”
Pros
PayPal is an excellent app when it comes to keeping funds secure. It's also very pleasant and simple to use.
Cons
It's a reliable application for managing finances and is highly appreciated by the wider community. I don't have any complaints about the developers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Simone P.
Information Technology and Services, 500+ employees
“Lovely purchase protection feature”
Pros
setting it up was very simple and the overall user experience is excellent which makes it very simple to use. Transactions are very fast, almost to the point of feeling instant and data security is well handled thanks to the protocols and encryption used to protect information. The purchase protection is also a really useful feature.
Cons
At the moment, I haven't noticed any particular drawbacks.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Andreina G.
Alternative Medicine, 1-10 employees
“Slow support”
Pros
It's useful to have it as an option for sending money and making payments.
Cons
At times it isn't very simple to use and when a problem comes up, it can take a long time for support to help resolve it.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
Sofia P.
Photography, 1-10 employees
“So convenient”
Pros
Absolute convenience, I can send money instantly whenever I need to and it also makes my online purchases feel safe.
Cons
The small percentage fee charged when transferring money to my own account is a downside.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Dario B.
Luxury Goods & Jewelry, 1-10 employees
“Payments in seconds”
Pros
Using it is very simple and payments come through in just a few seconds.
Cons
The fee you have to pay is something I don't really like.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kavon M.
Accounting, 1-10 employees
“No more cheques”
Pros
Getting paid for online work through it has been really convenient especially since I no longer have to deal with the hassle of taking cheques to the bank.
Cons
Nothing has really caused me trouble. The only minor thing I've noticed is that if I haven't used the app for a month or so, I have to enter my password again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alexandra V.
Architecture & Planning, 1-10 employees
“Appreciate the simplicity”
Pros
The thing I appreciate most is how simple it is to use.
Cons
At times, I do worry about making a mistake and sending money to the wrong person.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ahmed C.
Marketing and Advertising, 1-10 employees
“comfortable interface and reasonable pricing”
Pros
It feels very simple thanks to its user-friendly design, comfortable interface, reasonable pricing and reliable data security.
Cons
The part that bothers me is that it still isn't available in some African countries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leandro O.
Photography, 1-10 employees
“Accepted by every service”
Pros
Receiving payments from all kinds of programs, accounts and systems is really convenient, mainly because it is accepted by practically every type of platform and service.
Cons
Some processes are still hard to understand especially when trying to figure out where things are and it can take too long to get updates about procedures that were completed or are still in progress.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10