Prabhjit S.
Marketing and Advertising, 11-50 employees
“Best tool for sending money abroad”
Pros
International payments and money transfers no longer feel like a chore with it. It's honestly one of the best tools I've used for sending money abroad, paying clients and shopping from other countries without any trouble. The option to pay by credit card is really useful and the currency conversion rates have been quite good too. The interface is beginner-friendly so even someone using it for the first time can get started without much confusion. I also appreciate the strong security especially the OTP it sends whenever I log in from a new location. Overall, I've had a really positive experience with it and would definitely recommend it.
Cons
I don't really have any major complaints. The only part that can be a bit confusing is the "Friends and Family" payment option especially when trying to figure out how to send money that way from India. It would be much better if PayPal added clearer instructions and made that feature a little more user-friendly. Other than that, I have no real issues with it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Daryl C.
Facilities Services, 1-10 employees
“Quite easy to use”
Pros
Its easy to use since I don't have to keep entering my card details every time I make a purchase.
Cons
not enough stores accept PayPal yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emerson Christian R.
Education Management, 51-100 employees
“Comes with handy features”
Pros
It comes with very useful and important features that make everyday tasks much more convenient.
Cons
I think any software can still be refined and improved over time but even now PayPal is already a solid tool to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mohamed E.
Information Technology and Services, 1-10 employees
“Trusted by millions”
Pros
Customers can shop with confidence using PayPal because they know their purchases are protected. It also connects with nearly any e-commerce platform or shopping cart without much trouble. On top of that, PayPal is widely recognized and trusted by millions so it feels like the standard choice for online payments.
Cons
The processing fees are a bit higher compared to some competitors.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
jenn w.
Transportation/ Trucking/ Railroad, 11-50 employees
“Solid option for processing payments”
Pros
Having been around for years, it remains a solid option for processing payments on small to mid-range products and services. It supports mobile payment connections, moves funds into your account automatically and even offers a PayPal card you can use in stores or at ATMs to access your money. That makes getting paid and using your funds really convenient.
Cons
It is known to place holds on funds when larger deposits come in and with a business account that really should not trigger concern by default. Flagging high deposit amounts especially when they come from overseas, feels unnecessary and wastes a lot of time. Many sellers, manufacturers and distributors regularly work with international vendors so it is hard to understand why this still happens so often.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Meghan E.
Education Management, 11-50 employees
“Simple to set up payments”
Pros
Setting up either recurring payments or one-time payments is really simple and I appreciate that my information feels well protected and secure.
Cons
the service fees seem to keep getting higher.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Melanie L.
Online Media, 1-10 employees
“Fantastic for buyers and sellers”
Pros
Using it has been fantastic on both the buying and selling side. The platform is very simple to use.
Cons
After more than 15 years of using PayPal, I've had almost no problems with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Writing and Editing, 1-10 employees
“Convenient global payments”
Pros
It's a very convenient way to pay when buying products from overseas. I can also withdraw money from my bank account without much trouble and it works well with credit cards and other services which makes everything feel more connected.
Cons
At the same time, there are moments when it feels less user-friendly to use than something like PayPay. I sometimes have to move back and forth between the wallet screen and the home screen to find the feature I need which takes a bit of time before I get where I want. I'd really appreciate a more organized layout for the buttons and screen transitions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mark H.
Construction, 101-500 employees
“Wonderful cryptocurrency options”
Pros
it's simple to access whenever needed. I also appreciate that they've added cryptocurrency options. Another plus is having solid control over transactions, along with the ability to check payment history and see updated information in real time.
Cons
That said, the PayPal app on iOS has some pretty serious issues. On top of that, accounts can be blocked without warning and PayPal may freeze or hold funds which is very inconvenient for the user.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Abhishek Y.
Information Technology and Services, 51-100 employees
“Necessary for my freelancing”
Pros
It lets me receive money from other countries without much hassle which is exactly what I need for freelance work. I regularly use it to collect my payments across borders and it has been really helpful for getting my salary from one country to another.
Cons
Customer support could use some improvement because there are times when the response takes longer than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Joseph L.
Accounting, 1-10 employees
“Strong option for larger transaction volumes”
Pros
Handling payments with it has been reliable and the integration works well. It also supports payment processing at scale which makes it a strong option as transaction volume grows.
Cons
Adding support for crypto payment options would make it better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jose Manuel P.
Education Management, 1-10 employees
“Good speed”
Pros
It feels secure, works quickly and is also very convenient to use.
Cons
It doesn't always integrate well with other payment methods.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jen R.
Cosmetics, 1-10 employees
“important part of my routine”
Pros
Back when I was using eBay in the early 2000s, PayPal became part of my routine and I've stuck with it ever since. It's simple to use and has definitely gotten more secure as the years have gone by.
Cons
The fees are the only downside although I understand that's part of how they make their money.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Shannon E.
Financial Services, 500+ employees
“Patient support staff”
Pros
Buyer protection is a big plus and the customer support team is consistently friendly and ready to help whenever needed.
Cons
sellers don't seem to get full protection especially when dealing with scammers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina T.
Wholesale, 101-500 employees
“easy to handle”
Pros
Handling it is very simple and getting paid through it is really quick.
Cons
I just wish they'd stop allowing people to use my email address to buy things when it isn't actually me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiago R.
Computer Software, 1-10 employees
“receive payments in just a few clicks”
Pros
the platform is simple to navigate and lets me send or receive payments in just a few clicks. It's accepted by millions of merchants around the world so it works really well for online shopping. I also appreciate the strong security features like 24/7 monitoring, encryption and fraud detection which help keep personal data and transactions protected. The mobile app is available on both iOS and Android so accessing my account on the go is no problem and the support for multiple currencies plus international money transfers makes it even more useful.
Cons
It applies transaction fees to certain payments especially cross-border transactions and currency conversions. There are also times when received funds can be placed on hold which is frustrating if you need immediate access to your money.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Food & Beverages, 500+ employees
“Useful after-pay option”
Pros
PayPal has been really simple to use and the customer service has been excellent whenever needed. Making payments and handling transactions is very simple and I also appreciate the added after-pay option that lets you split payments into installments with zero interest.
Cons
One thing I'd still like to see is PayPal being accepted by more businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mamadou S.
Marketing and Advertising, 1-10 employees
“Works internationally”
Pros
It works internationally which makes it very convenient for paying expenses online and in some countries it also allows you to receive money.
Cons
In some African countries, it is still limited to payment only which remains a major problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
James D.
Management Consulting, 51-100 employees
“Reliable customer service”
Pros
Whenever I need to send or receive money with people in other countries, this is the platform I keep coming back to. The whole process feels very secure and the fees are lower than what I've seen with other services. Customer support has also been reliable every time, giving quick and helpful information when needed.
Cons
I honestly haven't run into any issues with this platform. Its features and service have consistently worked properly for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Álvaro C.
Transportation/ Trucking/ Railroad, 500+ employees
“Lets me save payment details”
Pros
Using it made online payments much more convenient for me. The platform is user-friendly and lets me send secure payments quickly without any hassle. I also liked being able to connect multiple accounts and save payment details for later which made future transactions faster. On top of that, PayPal's buyer protection gave me extra peace of mind whenever I was making different purchases.
Cons
One thing that bothered me about it was the fees tied to certain transactions. Some payments were free but others came with charges that can build up over time. I also ran into a few situations where linking my bank account was frustrating and resolving disputes with sellers was not always as simple as I expected.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7