PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PS

Prabhjit S.

Marketing and Advertising, 11-50 employees

5.0
May 2023

Best tool for sending money abroad

Pros

International payments and money transfers no longer feel like a chore with it. It's honestly one of the best tools I've used for sending money abroad, paying clients and shopping from other countries without any trouble. The option to pay by credit card is really useful and the currency conversion rates have been quite good too. The interface is beginner-friendly so even someone using it for the first time can get started without much confusion. I also appreciate the strong security especially the OTP it sends whenever I log in from a new location. Overall, I've had a really positive experience with it and would definitely recommend it.

Cons

I don't really have any major complaints. The only part that can be a bit confusing is the "Friends and Family" payment option especially when trying to figure out how to send money that way from India. It would be much better if PayPal added clearer instructions and made that feature a little more user-friendly. Other than that, I have no real issues with it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

DC

Daryl C.

Facilities Services, 1-10 employees

5.0
May 2023

Quite easy to use

Pros

Its easy to use since I don't have to keep entering my card details every time I make a purchase.

Cons

not enough stores accept PayPal yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ECR

Emerson Christian R.

Education Management, 51-100 employees

5.0
May 2023

Comes with handy features

Pros

It comes with very useful and important features that make everyday tasks much more convenient.

Cons

I think any software can still be refined and improved over time but even now PayPal is already a solid tool to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ME

Mohamed E.

Information Technology and Services, 1-10 employees

5.0
May 2023

Trusted by millions

Pros

Customers can shop with confidence using PayPal because they know their purchases are protected. It also connects with nearly any e-commerce platform or shopping cart without much trouble. On top of that, PayPal is widely recognized and trusted by millions so it feels like the standard choice for online payments.

Cons

The processing fees are a bit higher compared to some competitors.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JW

jenn w.

Transportation/ Trucking/ Railroad, 11-50 employees

4.0
May 2023

Solid option for processing payments

Pros

Having been around for years, it remains a solid option for processing payments on small to mid-range products and services. It supports mobile payment connections, moves funds into your account automatically and even offers a PayPal card you can use in stores or at ATMs to access your money. That makes getting paid and using your funds really convenient.

Cons

It is known to place holds on funds when larger deposits come in and with a business account that really should not trigger concern by default. Flagging high deposit amounts especially when they come from overseas, feels unnecessary and wastes a lot of time. Many sellers, manufacturers and distributors regularly work with international vendors so it is hard to understand why this still happens so often.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

ME

Meghan E.

Education Management, 11-50 employees

5.0
May 2023

Simple to set up payments

Pros

Setting up either recurring payments or one-time payments is really simple and I appreciate that my information feels well protected and secure.

Cons

the service fees seem to keep getting higher.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

ML

Melanie L.

Online Media, 1-10 employees

5.0
May 2023

Fantastic for buyers and sellers

Pros

Using it has been fantastic on both the buying and selling side. The platform is very simple to use.

Cons

After more than 15 years of using PayPal, I've had almost no problems with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Writing and Editing, 1-10 employees

5.0
May 2023

Convenient global payments

Pros

It's a very convenient way to pay when buying products from overseas. I can also withdraw money from my bank account without much trouble and it works well with credit cards and other services which makes everything feel more connected.

Cons

At the same time, there are moments when it feels less user-friendly to use than something like PayPay. I sometimes have to move back and forth between the wallet screen and the home screen to find the feature I need which takes a bit of time before I get where I want. I'd really appreciate a more organized layout for the buttons and screen transitions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MH

Mark H.

Construction, 101-500 employees

4.0
May 2023

Wonderful cryptocurrency options

Pros

it's simple to access whenever needed. I also appreciate that they've added cryptocurrency options. Another plus is having solid control over transactions, along with the ability to check payment history and see updated information in real time.

Cons

That said, the PayPal app on iOS has some pretty serious issues. On top of that, accounts can be blocked without warning and PayPal may freeze or hold funds which is very inconvenient for the user.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

AY

Abhishek Y.

Information Technology and Services, 51-100 employees

5.0
May 2023

Necessary for my freelancing

Pros

It lets me receive money from other countries without much hassle which is exactly what I need for freelance work. I regularly use it to collect my payments across borders and it has been really helpful for getting my salary from one country to another.

Cons

Customer support could use some improvement because there are times when the response takes longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JL

Joseph L.

Accounting, 1-10 employees

5.0
May 2023

Strong option for larger transaction volumes

Pros

Handling payments with it has been reliable and the integration works well. It also supports payment processing at scale which makes it a strong option as transaction volume grows.

Cons

Adding support for crypto payment options would make it better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JMP

Jose Manuel P.

Education Management, 1-10 employees

5.0
May 2023

Good speed

Pros

It feels secure, works quickly and is also very convenient to use.

Cons

It doesn't always integrate well with other payment methods.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JR

Jen R.

Cosmetics, 1-10 employees

5.0
May 2023

important part of my routine

Pros

Back when I was using eBay in the early 2000s, PayPal became part of my routine and I've stuck with it ever since. It's simple to use and has definitely gotten more secure as the years have gone by.

Cons

The fees are the only downside although I understand that's part of how they make their money.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SE

Shannon E.

Financial Services, 500+ employees

5.0
May 2023

Patient support staff

Pros

Buyer protection is a big plus and the customer support team is consistently friendly and ready to help whenever needed.

Cons

sellers don't seem to get full protection especially when dealing with scammers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CT

Christina T.

Wholesale, 101-500 employees

5.0
April 2023

easy to handle

Pros

Handling it is very simple and getting paid through it is really quick.

Cons

I just wish they'd stop allowing people to use my email address to buy things when it isn't actually me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TR

Tiago R.

Computer Software, 1-10 employees

5.0
April 2023

receive payments in just a few clicks

Pros

the platform is simple to navigate and lets me send or receive payments in just a few clicks. It's accepted by millions of merchants around the world so it works really well for online shopping. I also appreciate the strong security features like 24/7 monitoring, encryption and fraud detection which help keep personal data and transactions protected. The mobile app is available on both iOS and Android so accessing my account on the go is no problem and the support for multiple currencies plus international money transfers makes it even more useful.

Cons

It applies transaction fees to certain payments especially cross-border transactions and currency conversions. There are also times when received funds can be placed on hold which is frustrating if you need immediate access to your money.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Food & Beverages, 500+ employees

5.0
April 2023

Useful after-pay option

Pros

PayPal has been really simple to use and the customer service has been excellent whenever needed. Making payments and handling transactions is very simple and I also appreciate the added after-pay option that lets you split payments into installments with zero interest.

Cons

One thing I'd still like to see is PayPal being accepted by more businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

Mamadou S.

Marketing and Advertising, 1-10 employees

5.0
April 2023

Works internationally

Pros

It works internationally which makes it very convenient for paying expenses online and in some countries it also allows you to receive money.

Cons

In some African countries, it is still limited to payment only which remains a major problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JD

James D.

Management Consulting, 51-100 employees

5.0
April 2023

Reliable customer service

Pros

Whenever I need to send or receive money with people in other countries, this is the platform I keep coming back to. The whole process feels very secure and the fees are lower than what I've seen with other services. Customer support has also been reliable every time, giving quick and helpful information when needed.

Cons

I honestly haven't run into any issues with this platform. Its features and service have consistently worked properly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

ÁC

Álvaro C.

Transportation/ Trucking/ Railroad, 500+ employees

4.0
April 2023

Lets me save payment details

Pros

Using it made online payments much more convenient for me. The platform is user-friendly and lets me send secure payments quickly without any hassle. I also liked being able to connect multiple accounts and save payment details for later which made future transactions faster. On top of that, PayPal's buyer protection gave me extra peace of mind whenever I was making different purchases.

Cons

One thing that bothered me about it was the fees tied to certain transactions. Some payments were free but others came with charges that can build up over time. I also ran into a few situations where linking my bank account was frustrating and resolving disputes with sellers was not always as simple as I expected.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7