PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CD

Connor D.

Consumer Goods, 500+ employees

5.0
April 2023

Feels like an online bank

Pros

Very helpful because I don't need to link a credit card just to keep money in the account. Another thing I appreciate is that there's no charge for simply holding funds there. It feels a lot like an online bank and the money I earn usually shows up about five minutes later which is awesome.

Cons

I haven't run into any flaws with it or anything that feels like it needs to be improved.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

IA

Ilenya A.

Automotive, 51-100 employees

5.0
April 2023

easy to get refunds

Pros

The biggest advantage is not having to keep my card details saved or entered on unfamiliar websites. Even more important, there's the reassurance that getting a refund is always possible.

Cons

It still isn't accepted everywhere as an alternative to the usual payment methods and from time to time there can be issues, just like with any kind of online service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MD

Mariella D.

Furniture, 1-10 employees

4.0
April 2023

Customers trust this service

Pros

It's always useful to have it available because of how serious and reliable the service is and customers clearly trust it.

Cons

Unfortunately, the fees are higher than those charged by other payment methods.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

OB

Omer B.

Apparel & Fashion, 1-10 employees

5.0
April 2023

Simple for beginners

Pros

Payments feel secure and the process is simple enough that anyone can use it even without any prior experience.

Cons

I just wish they would offer cards to all customers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

Mari S.

Marketing and Advertising, 1-10 employees

5.0
April 2023

Can save multiple cards

Pros

I really appreciate being able to keep more than one credit card saved at the same time. I've already had an issue with one card provider and because I had another card linked in PayPal, the payment still went through without any bigger problems.

Cons

I'm satisfied with the features it offers. Of course, there's always room for improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NC

Niccolò C.

Research, 1-10 employees

5.0
April 2023

Best e-wallet available

Pros

Payments go through very quickly, fingerprint login is really convenient and the option to connect either a credit card or a bank account gives it a lot of flexibility. Altogether, these features make it feel like one of the best e-wallets available.

Cons

The only small downside is the initial setup when linking a bank account to the PayPal wallet. It is not immediately user-friendly and can take a bit of effort to figure out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BV

Bertha V.

Apparel & Fashion, 1-10 employees

4.0
April 2023

Solid dispute resolution system

Pros

Online buyers and sellers can make payments through PayPal. It's possible to receive money from virtually anywhere in the world thanks to its broad global acceptance. The buyer protection policy and dispute resolution system also give customers peace of mind and help businesses build stronger trust when using the platform.

Cons

transaction processing fee bothers me. When cash is needed right away, the withdrawal process can also take several days which can be frustrating.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

VM

Victoria M.

Marketing and Advertising, 1-10 employees

5.0
April 2023

Takes no effort

Pros

Getting started with it takes almost no effort at all. it's simple enough that even someone who isn't very tech-savvy could use it without trouble. Being able to connect multiple bank accounts and cards to one account makes it really convenient and flexible. I also trust it when it comes to security since I don't have to stress about my money being hacked or disappearing during a transaction. Another big plus is online shopping, you can pay without entering your credit card details every single time which saves time and feels much safer than typing in that long number over and over.

Cons

There are fees on certain kinds of transactions. They're not overwhelming but they're still something to keep in mind. Also, PayPal still isn't accepted everywhere. It's definitely becoming more common but there are still some stores and websites that don't offer it as a payment option yet.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

BA

Blesslove A.

Information Services, 1-10 employees

4.0
April 2023

easy to move money around

Pros

Being able to move money from PayPal to my bank account is really convenient and works well for me.

Cons

Getting the PayPal account set up was pretty difficult and not very simple.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

FB

Flor B.

Information Technology and Services, 1-10 employees

5.0
April 2023

Cost-effective platform

Pros

Using this platform feels very simple. It's affordable, handles transactions quickly and is recognized all over the world. It has built a strong reputation for being profitable and flexible enough to work well with almost any type of business. Payments, withdrawals and money transfers are all handled in an efficient and reliable way.

Cons

The activation process needs to be completed step by step so the connection between the accounts and the service is set up properly and works in the best possible way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

CO

Christianne O.

E-Learning, 1-10 employees

4.0
April 2023

my go-to e-wallet

Pros

Paying for my online shopping with it is really convenient and it will definitely be my go-to e-wallet.

Cons

They sometimes ask for too many verification steps and there are times when I have to enter my password again.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JJ

Jorge J.

Packaging and Containers, 1-10 employees

5.0
April 2023

Free worldwide convenience

Pros

It feels very practical because it's simple to use and works across so many websites and apps around the world. Another big plus is that I can rely on it in different places without paying anything which makes it even better.

Cons

There's still plenty of room for PayPal to improve certain features especially how the shopping cart connects with websites, partner stores and other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

OK

Ong K.

Retail, 101-500 employees

5.0
April 2023

Fast payments and secure choices

Pros

Payments go through quickly and it feels secure while also offering more ways to pay.

Cons

It's simple to use, I haven't run into any problems at all and I'd definitely recommend it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DH

Dail H.

Apparel & Fashion, 1-10 employees

5.0
April 2023

Monitors transactions for me

Pros

It has been a convenient and secure way for me to send and receive money online. Setting up the account, linking my bank cards and keeping track of transactions was simple. I also appreciate the buyer protection and fraud prevention tools which make online shopping feel much safer and give me extra peace of mind.

Cons

What disappointed me was the customer service. When I ran into problems with my account or transactions, the support team often seemed slow to respond and not very helpful. At times I had to wait quite a while for any reply or resolution and in some cases it felt like they didn't fully understand the issue or provide a satisfying solution. I believe PayPal could do a much better job by adding more support staff, improving their training and offering customers more ways to get in touch.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Computer Software, 500+ employees

4.0
April 2023

Simple and userfriendly

Pros

It's simple to use and the interface feels user-friendly for the user overall.

Cons

The end-user interface still feels like it could use a more modern refresh.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

ME

Muawiyah E.

Health, Wellness and Fitness, 1-10 employees

4.0
April 2023

easily accessible system

Pros

the service is convenient and simple to access whenever I need it.

Cons

It still isn't supported in every country and you need a Wi-Fi connection to use it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

EB

Emilane B.

Writing and Editing, 500+ employees

5.0
April 2023

24/7 support

Pros

Its great how user-friendly the platform is to use. It feels secure when handling data and transactions, there's no monthly subscription to worry about and you're only charged based on what you actually use. The 24/7 support is also a big plus and it helps that the service is accepted in many countries even though the payment options are somewhat limited.

Cons

Right now, the rising fees are a concern. Also, if an account gets blocked, I just hope the issue is handled quickly since many people keep their money there. Having to record a short live video on your phone to prove you're the one using the account can also feel a bit inconvenient.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 1-10 employees

5.0
April 2023

More convenient than the bank

Pros

Getting paid through PayPal has been really convenient, both for client work and when dealing with smaller businesses. It's accepted in so many places now that it feels like a reliable alternative payment option almost everywhere. I also use the mobile app for payments nearly every week and it's much more convenient than trying to manage payments through my bank's app. On top of that, earning rewards at certain stores is a nice bonus. Those points add up and I enjoy being able to redeem them on future purchases.

Cons

some transactions come with fees which can be frustrating at times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

YA

Yusril A.

Education Management, 500+ employees

5.0
April 2023

Amazing for ecommerce

Pros

Works well across all kinds of ecommerce transactions and it's simple to use while keeping user data secure.

Cons

It's simple to use and being able to switch to other currencies is really convenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KB

Keith B.

Computer Networking, 11-50 employees

5.0
April 2023

Secure payment handling

Pros

The payment processing has been the biggest plus for me. It feels like a secure and reliable way to receive payments and handle transactions without worrying much.

Cons

Customer support is pretty limited and their service system tends to move slowly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8