Connor D.
Consumer Goods, 500+ employees
“Feels like an online bank”
Pros
Very helpful because I don't need to link a credit card just to keep money in the account. Another thing I appreciate is that there's no charge for simply holding funds there. It feels a lot like an online bank and the money I earn usually shows up about five minutes later which is awesome.
Cons
I haven't run into any flaws with it or anything that feels like it needs to be improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ilenya A.
Automotive, 51-100 employees
“easy to get refunds”
Pros
The biggest advantage is not having to keep my card details saved or entered on unfamiliar websites. Even more important, there's the reassurance that getting a refund is always possible.
Cons
It still isn't accepted everywhere as an alternative to the usual payment methods and from time to time there can be issues, just like with any kind of online service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mariella D.
Furniture, 1-10 employees
“Customers trust this service”
Pros
It's always useful to have it available because of how serious and reliable the service is and customers clearly trust it.
Cons
Unfortunately, the fees are higher than those charged by other payment methods.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Omer B.
Apparel & Fashion, 1-10 employees
“Simple for beginners”
Pros
Payments feel secure and the process is simple enough that anyone can use it even without any prior experience.
Cons
I just wish they would offer cards to all customers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mari S.
Marketing and Advertising, 1-10 employees
“Can save multiple cards”
Pros
I really appreciate being able to keep more than one credit card saved at the same time. I've already had an issue with one card provider and because I had another card linked in PayPal, the payment still went through without any bigger problems.
Cons
I'm satisfied with the features it offers. Of course, there's always room for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Niccolò C.
Research, 1-10 employees
“Best e-wallet available”
Pros
Payments go through very quickly, fingerprint login is really convenient and the option to connect either a credit card or a bank account gives it a lot of flexibility. Altogether, these features make it feel like one of the best e-wallets available.
Cons
The only small downside is the initial setup when linking a bank account to the PayPal wallet. It is not immediately user-friendly and can take a bit of effort to figure out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bertha V.
Apparel & Fashion, 1-10 employees
“Solid dispute resolution system”
Pros
Online buyers and sellers can make payments through PayPal. It's possible to receive money from virtually anywhere in the world thanks to its broad global acceptance. The buyer protection policy and dispute resolution system also give customers peace of mind and help businesses build stronger trust when using the platform.
Cons
transaction processing fee bothers me. When cash is needed right away, the withdrawal process can also take several days which can be frustrating.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Victoria M.
Marketing and Advertising, 1-10 employees
“Takes no effort”
Pros
Getting started with it takes almost no effort at all. it's simple enough that even someone who isn't very tech-savvy could use it without trouble. Being able to connect multiple bank accounts and cards to one account makes it really convenient and flexible. I also trust it when it comes to security since I don't have to stress about my money being hacked or disappearing during a transaction. Another big plus is online shopping, you can pay without entering your credit card details every single time which saves time and feels much safer than typing in that long number over and over.
Cons
There are fees on certain kinds of transactions. They're not overwhelming but they're still something to keep in mind. Also, PayPal still isn't accepted everywhere. It's definitely becoming more common but there are still some stores and websites that don't offer it as a payment option yet.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Blesslove A.
Information Services, 1-10 employees
“easy to move money around”
Pros
Being able to move money from PayPal to my bank account is really convenient and works well for me.
Cons
Getting the PayPal account set up was pretty difficult and not very simple.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Flor B.
Information Technology and Services, 1-10 employees
“Cost-effective platform”
Pros
Using this platform feels very simple. It's affordable, handles transactions quickly and is recognized all over the world. It has built a strong reputation for being profitable and flexible enough to work well with almost any type of business. Payments, withdrawals and money transfers are all handled in an efficient and reliable way.
Cons
The activation process needs to be completed step by step so the connection between the accounts and the service is set up properly and works in the best possible way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Christianne O.
E-Learning, 1-10 employees
“my go-to e-wallet”
Pros
Paying for my online shopping with it is really convenient and it will definitely be my go-to e-wallet.
Cons
They sometimes ask for too many verification steps and there are times when I have to enter my password again.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jorge J.
Packaging and Containers, 1-10 employees
“Free worldwide convenience”
Pros
It feels very practical because it's simple to use and works across so many websites and apps around the world. Another big plus is that I can rely on it in different places without paying anything which makes it even better.
Cons
There's still plenty of room for PayPal to improve certain features especially how the shopping cart connects with websites, partner stores and other platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ong K.
Retail, 101-500 employees
“Fast payments and secure choices”
Pros
Payments go through quickly and it feels secure while also offering more ways to pay.
Cons
It's simple to use, I haven't run into any problems at all and I'd definitely recommend it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dail H.
Apparel & Fashion, 1-10 employees
“Monitors transactions for me”
Pros
It has been a convenient and secure way for me to send and receive money online. Setting up the account, linking my bank cards and keeping track of transactions was simple. I also appreciate the buyer protection and fraud prevention tools which make online shopping feel much safer and give me extra peace of mind.
Cons
What disappointed me was the customer service. When I ran into problems with my account or transactions, the support team often seemed slow to respond and not very helpful. At times I had to wait quite a while for any reply or resolution and in some cases it felt like they didn't fully understand the issue or provide a satisfying solution. I believe PayPal could do a much better job by adding more support staff, improving their training and offering customers more ways to get in touch.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Computer Software, 500+ employees
“Simple and userfriendly”
Pros
It's simple to use and the interface feels user-friendly for the user overall.
Cons
The end-user interface still feels like it could use a more modern refresh.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Muawiyah E.
Health, Wellness and Fitness, 1-10 employees
“easily accessible system”
Pros
the service is convenient and simple to access whenever I need it.
Cons
It still isn't supported in every country and you need a Wi-Fi connection to use it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Emilane B.
Writing and Editing, 500+ employees
“24/7 support”
Pros
Its great how user-friendly the platform is to use. It feels secure when handling data and transactions, there's no monthly subscription to worry about and you're only charged based on what you actually use. The 24/7 support is also a big plus and it helps that the service is accepted in many countries even though the payment options are somewhat limited.
Cons
Right now, the rising fees are a concern. Also, if an account gets blocked, I just hope the issue is handled quickly since many people keep their money there. Having to record a short live video on your phone to prove you're the one using the account can also feel a bit inconvenient.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
“More convenient than the bank”
Pros
Getting paid through PayPal has been really convenient, both for client work and when dealing with smaller businesses. It's accepted in so many places now that it feels like a reliable alternative payment option almost everywhere. I also use the mobile app for payments nearly every week and it's much more convenient than trying to manage payments through my bank's app. On top of that, earning rewards at certain stores is a nice bonus. Those points add up and I enjoy being able to redeem them on future purchases.
Cons
some transactions come with fees which can be frustrating at times.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Yusril A.
Education Management, 500+ employees
“Amazing for ecommerce”
Pros
Works well across all kinds of ecommerce transactions and it's simple to use while keeping user data secure.
Cons
It's simple to use and being able to switch to other currencies is really convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith B.
Computer Networking, 11-50 employees
“Secure payment handling”
Pros
The payment processing has been the biggest plus for me. It feels like a secure and reliable way to receive payments and handle transactions without worrying much.
Cons
Customer support is pretty limited and their service system tends to move slowly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8