mohammed t.
Furniture, 1-10 employees
“Tidy interface”
Pros
Sending money through it is simple, the interface is user-friendly and the security gives me confidence when I use it.
Cons
it still is not very commonly used for person-to-person payments in my country.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
James W.
Automotive, 11-50 employees
“Works across many websites”
Pros
It works with a wide range of online websites which makes it really convenient to use for different purchases and payments.
Cons
The only problem I run into with PayPal sometimes is getting logged in because the 2FA security lock can get in the way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ana Paula P.
Accounting, 1-10 employees
“Great for getting paid”
Pros
Simple to handle and it works well for receiving payments.
Cons
Getting a bank account approved is very complicated.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Marcos D.
Automotive, 500+ employees
“Anyone can sign up”
Pros
Using it is very easy and just about anyone can sign up without any trouble.
Cons
I honestly don't have any complaints or issues to point out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kobus v.
Hospitality, 1-10 employees
“Wider reach than competitors”
Pros
It is versatile and simple to use. The instant payments are a big advantage for running a business and its international reach stands out above most other options.
Cons
It is a bit expensive especially since there are local alternatives available that cost less.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Laiba S.
Education Management, 51-100 employees
“Customer service team always there for me”
Pros
Love using it. The app is very simple to use and I really trust the security when sending money to friends or paying for online orders. Customer service has also been very helpful and convenient whenever needed. Overall I genuinely enjoy using this app and rely on it every day. I've even recently managed to save $100 in this account.
Cons
it charges fees even on small transactions. Another downside is that in my country, Saudi Arabia, there is no crypto withdrawal option available.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mohamed C.
Education Management, 500+ employees
“Works well for bloggers”
Pros
Running payments through this tool has been a really positive experience because the platform keeps up with how quickly things move today. On both the website and the app, transactions go through within seconds instead of dragging on for days or getting stuck with delays. One of the best parts is how well it works for bloggers and online stores especially when it comes to customizing payment buttons and handling payments with API support. PayPal also puts strong security measures in place while keeping fees at a reasonable level. Another big advantage is its wide availability since it works in so many parts of the world and is accepted by almost every company you can think of.
Cons
The part I do not appreciate is how strict the policies and account suspension rules can be since they may leave clients and users at risk of losing access to their funds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Abdulrahman S.
Medical Practice, 500+ employees
“accepted by a huge number of sites”
Pros
Payments are quick, secure and accepted by a huge number of sites and businesses around the world.
Cons
exchange rate can sometimes vary depending on the site which can be a bit inconsistent.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Gerald G.
Events Services, 11-50 employees
“Security flags hurt payments”
Pros
Sending money through PayPal is very convenient and the transactions themselves are simple to complete. Still, the security system feels far too aggressive, they even flagged a $21 payment to my account as if it were money laundering which was honestly really disappointing.
Cons
The biggest frustration is the security process and customer support. They really need to review accounts more carefully and actually check the situation properly before marking payments like that.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Isaac A.
Facilities Services, 1-10 employees
“I rely on it”
Pros
It is really good because it makes transactions much more convenient so I end up using it quite a lot.
Cons
I enjoy pretty much everything about it and then some. The only downside is that the fee is pretty high but aside from that, it works very well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jam zubair L.
Animation, 1-10 employees
“Fast response time”
Pros
Their payment processing is quick and the response time from support or the system is very fast as well.
Cons
No matter where I'm working, whether online or offline, I can receive money quickly and without hassle.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony C.
Electrical/ Electronic Manufacturing, 500+ employees
“extra security”
Pros
It lets users send and receive money quickly and transactions can be funded with either credit or debit cards which adds flexibility. The buyer and seller protection is also a big plus during disputes, giving extra security and peace of mind when paying online. On top of that, the mobile app is user-friendly so it's simple to keep track of transactions while away from a computer.
Cons
Even though it is a practical and user-friendly payment platform, it does have a few downsides. The transaction fees can be quite high which can be especially tough on small businesses. Transfers from a PayPal balance to a bank account may also take longer than expected which is frustrating when quick access to funds is important. Another limitation is that PayPal does not support every country and currency which reduces its usefulness as a fully global payment solution.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
SherriLee W.
Marketing and Advertising, 1-10 employees
“supports multiple currencies”
Pros
Getting paid is simple with it. It's quick, dependable, supports multiple currencies and makes it simple for clients or customers to send me money. You also don't need to be especially technical to figure it out and use it comfortably.
Cons
Customer support is where things get frustrating. When a question or issue comes up, reaching a real person isn't as simple as it should be so getting direct help can be a challenge.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Ariane S.
Individual & Family Services, 1-10 employees
“Appealing interface”
Pros
The app has an appealing interface, it's simple to get started with and the transfers feel secure. Everything completed in the app is also sent straight to email which keeps the customer informed at all times.
Cons
the instructions in the app are not very clear so a lot of people end up having trouble verifying a bank account with PayPal. It feels like a small thing that could be improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Amjad J.
Construction, 51-100 employees
“They offer buyer protection”
Pros
The buyer protection is one of the best things about it. If something you order online never shows up or arrives different from what was advertised, you can file a claim and request a refund which adds a lot of peace of mind when shopping.
Cons
customer service can be limited and getting in touch with PayPal support is not always simple. That can become really frustrating when there's a problem with a transaction and you need help quickly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Oshadhi L.
Information Technology and Services, 101-500 employees
“Paying online made simple”
Pros
It is accepted by a huge number of merchants which makes paying online really convenient. The transactions also feel secure and the buyer protection is fantastic.
Cons
Getting a new account fully verified can take quite a while and that process feels longer than it should.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Jacson D.
Consumer Services, 1-10 employees
“Free automatic transfers”
Pros
Transfers to the selected account happen automatically and there's no fee for it which is a big plus.
Cons
It would be even better if there were more flexibility with the automatic transfer setting like being able to choose automatic transfers or send funds whenever needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Setareh A.
Higher Education, 500+ employees
“Can connect it to different funding sources”
Pros
PayPal is something I rely on quite often. I use it to send money to friends and family, transfer funds to my bank and pay for online shopping. One of the biggest advantages is being able to connect it to different funding sources like a bank account or credit card which helps keep everything organized and makes transactions easier to monitor in one place. It also feels very safe to use since PayPal includes buyer and seller protection, giving extra confidence when making purchases. If a problem comes up, the dispute resolution process is there as well. Another plus is how quickly payments usually go through, with the balance updating almost right away. I'd recommend PayPal to anyone who needs a secure way to manage online payments and ecommerce. On top of that, it's free to use and very user-friendly.
Cons
It is a very capable and useful app so I really do not have many complaints about it. The only downside I can point out is the fees charged for certain transactions such as receiving money, moving funds between accounts and making withdrawals. It would be much better if those charges were removed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
abdulrahman e.
Marketing and Advertising, 1-10 employees
“Standard name that everyone trusts”
Pros
Customers can buy with confidence using it because they know they're protected. It also connects with nearly any e-commerce platform or shopping cart without much trouble. On top of that, PayPal is trusted by millions and has become the standard name people recognize in online payments.
Cons
The processing fees are slightly higher compared with some competing services.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Medical Devices, 1-10 employees
“Send money instantly”
Pros
I can send and receive money almost instantly from just about anywhere as long as I have internet access. One thing I appreciate is the security since my financial details are not shared with the seller when I make a payment. The buyer protection is also reassuring especially when an item does not arrive or turns out to be very different from what was advertised because there is an option to open a dispute and request a refund. Another plus is the flexibility in payment methods since I can connect credit cards, debit cards and bank accounts depending on what I want to use. The mobile app is also useful for checking my balance, sending payments and reviewing transactions while away from my computer. On top of that, PayPal works well for international payments, supporting a large number of countries and currencies which makes it a practical option for global transactions.
Cons
the account verification step can be a hassle especially for people who do not have a bank account or credit card available to link. Transaction fees are another drawback, particularly for payments related to goods and services and those charges can become expensive over time for frequent users or businesses. The dispute resolution process is available but it can take a while and may feel frustrating if you are not familiar with how the system works. Customer support is another weak point since it is not always quick or simple to reach a representative and get clear answers. Even though PayPal is generally seen as secure, there have still been cases of fraud and account breaches which can make some users uneasy about storing personal and financial information on the platform.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6