Diyaa J.
Marketing and Advertising, 1-10 employees
“easy to link account”
Pros
Setup is very simple and linking an account doesn't take much effort either. It also helps a lot with client confidence since PayPal is such a recognized and trusted platform.
Cons
My biggest frustration with PayPal is that in my country, withdrawing money from the account can be difficult. It can be done but the bank fees are unfortunately very high. On top of that, PayPal's own transaction fees can also be expensive in certain cases.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Animation, 1-10 employees
“Makes it simple to handle transactions”
Pros
It makes it really convenient to handle transactions and I can use it to shop and pay for just about everything without any hassle.
Cons
I've been using it for the past five years and I genuinely hope to keep relying on it for a long time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matteo S.
Veterinary, 1-10 employees
“Solid protection from scams”
Pros
It works really well for managing online payments and also gives solid protection in case of possible scams or fraud.
Cons
The software is a bit expensive for small businesses.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Individual & Family Services, 1-10 employees
“Superb cash back feature”
Pros
Being able to use it on mobile is a big plus and the cash back feature is easily the best part. Sending money is simple with several convenient options and having bitcoin and other cryptocurrency features included adds even more value.
Cons
The chargeback fees are pretty high, the fee structure can be confusing at times and withdrawals from a bank account can take longer than expected.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Food & Beverages, 1-10 employees
“Their team always helps”
Pros
The support is consistently good and I'm always helped when I need it. The interaction is solid overall and it's one of the best digital wallets I've used so I definitely recommend it.
Cons
Every now and then it goes offline but it usually doesn't last very long.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Pharmaceuticals, 500+ employees
“Competitive exchange rates”
Pros
One thing that really works well with PayPal is the sense of security it gives during transactions. It also handles multiple currencies very well, the exchange rates are competitive and the transaction fees stay fairly low.
Cons
customer service does not respond to claims right away. They do eventually get back to you but the response can take some time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Michele M.
Legal Services, 1-10 employees
“Integrates well”
Pros
Working with contractors across different countries, having PayPal accepted almost everywhere has been a huge advantage. I really value the payment protection feature and the fact that so many people already trust and use it makes transactions much more convenient. The platform is also very user-friendly and integrates well with a lot of other services.
Cons
The biggest downside is the fees. It can also take quite a while for a dispute to be resolved when dealing with a non-paying vendor or retailer.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Joanne R.
E-Learning, 1-10 employees
“Feels like a second bank account”
Pros
Having it on my site has been really useful because I can create and embed payment buttons directly on the website. It's a brand people already trust which makes a difference. I receive money in dollars and can also make payments in either dollars or pounds so being in the UK, having that currency choice is really helpful. It honestly feels a bit like having a second bank account. Setting up direct debits is also a nice bonus.
Cons
One limitation is with the shopping cart setup. I'd like to use PayPal's shopping cart but I already have another one, eJunkie, connected to PayPal and it won't allow me to add another. Also, the PayPal buttons can be a bit too small at times. The exchange rate isn't always ideal either when converting dollars into pounds.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Ravinder singh S.
Textiles, 51-100 employees
“Payments without delays”
Pros
Out of everything in the app, the payment transaction feature has been the standout for me. Sending money feels effortless and flawless and the payment reaches the other person without delays.
Cons
the app still isn't available in some countries which makes making payments difficult in those places.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Hector Manuel L.
Telecommunications, 500+ employees
“Reliable fraud protection”
Pros
appreciate how well it helps protect against online fraud. It's a very dependable app for shopping online and sending money over the internet.
Cons
It would be better if it supported a wider range of currencies and more countries. Sending money to someone in another country should also be simpler and come with fewer or no fees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Braden H.
Computer Software, 11-50 employees
“Simple to navigate”
Pros
It feels very convenient because sending or making a payment takes almost no effort at all. It's simple to navigate and makes transactions quick and hassle-free.
Cons
There's honestly not much to complain about with PayPal. It's very simple to use and most people or businesses seem to accept it without any issue. If I had to point out one downside, I'd say it can feel a bit less user-friendly than something like Venmo, mainly because of the interface and overall accessibility.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Camila T.
Higher Education, 11-50 employees
“Keeps getting better”
Pros
PayPal is a well-known global payment platform that keeps improving the way its payment processing works while giving users secure and convenient access to its services.
Cons
Its transaction costs are higher than many other payment methods, there are also fees for receiving money and billing disputes can come up as well.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Jefferson P.
Telecommunications, 1-10 employees
“Versatile and valuable for daily use”
Pros
It brings a very important kind of versatility and flexibility that makes it valuable for society and useful in different situations.
Cons
it still lacks the practicality and portability to be taken and used anywhere more conveniently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria M.
Apparel & Fashion, 1-10 employees
“Happy with everything”
Pros
Being able to send invoices to customers, pay other users and check out on most websites without any hassle is something I absolutely love about PayPal.
Cons
I'm happy with everything about it. It's very simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Farcas D.
Computer Software, 500+ employees
“Easy to work with”
Pros
Using it with eBay has been pretty simple and overall it's easy to work with.
Cons
The biggest issue was that time it locked me out of my account which basically meant I was locked out of my money too.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mitchel K.
Apparel & Fashion, 1-10 employees
“Fees are not high”
Pros
Sending and receiving money through PayPal is very convenient and the fees are not high. It also works well for making purchases online.
Cons
It still doesn't support transferring money to certain bank cards in some countries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Angelo P.
Information Technology and Services, 101-500 employees
“plenty of payment options”
Pros
Customers get plenty of payment options to choose from which is a big plus. There's also a mobile app available so it's convenient to manage things while away from a desktop.
Cons
Transaction fees can be pretty high for businesses. It's also not available everywhere since some countries and regions still have limited access.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Rohit C.
Marketing and Advertising, 1-10 employees
“Quick setup and handy payments”
Pros
Setting up an account is really simple and the platform is very convenient to use overall.
Cons
The only thing that could be better is the graphics since the design does not look that good but aside from that it is a very good application.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Irie D.
Consumer Goods, 1-10 employees
“Clean design and clear navigation”
Pros
The website feels really clean and well organized which makes getting around it simple.
Cons
At this point, I don't really have any suggestions for improving the site.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shaey H.
Education Management, 11-50 employees
“all-in-one banking favorite”
Pros
It covers every banking feature I need, all packed into one simple app that's convenient to use.
Cons
I don't have any complaints about it. I've been using it for more than 10 years and it's been consistently reliable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10