PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SB

Sagnic B.

E-Learning, 1-10 employees

5.0
April 2023

Essential part of my operations

Pros

After using it for quite some time, it has become an essential part of how I handle online payments and money transfers. It's the platform I keep coming back to for anything related to digital transactions because it consistently provides a secure and hassle-free experience. The interface is user-friendly, sending money is quick and convenient and the customer support has been very dependable.

Cons

some transactions can carry fairly high fees especially when receiving international payments or converting currencies. That can be frustrating because those charges cut into the total amount received which is even more noticeable with larger transfers or if you use it often.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JJC

Jose Julian C.

Environmental Services, 1-10 employees

4.0
April 2023

supports over 100 currencies

Pros

It gives me a secure and convenient way to pay online and send money internationally. The interface is user-friendly, there are multiple payment options and the buyer and seller protection adds extra confidence. It also connects well with other e-commerce platforms and supports over 100 currencies which makes it very practical for global use.

Cons

The fees can be higher than some other payment services especially for international transactions. There have also been cases where accounts get frozen or funds are held and that can be pretty frustrating and inconvenient when you need access to your money.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

JC

Joshue C.

Health, Wellness and Fitness, 1-10 employees

5.0
April 2023

Good choice for new users

Pros

It is one of the most recognized online payment services and that brings a lot of benefits for users. A big plus is how simple it is to use which makes it a very good choice for people who are not very familiar with online payment systems. It is also accepted on a huge number of websites so using it for online purchases and other transactions is very convenient. On top of that, it offers buyer protection, strong security features and the ability to send and receive international payments which adds even more value.

Cons

Even with all its advantages, PayPal does come with a few downsides users should keep in mind. The fees for international transactions can be fairly high and that can become expensive for anyone who sends or receives money across countries on a regular basis. Another issue is that accounts may get frozen without a clear reason which can be very frustrating for users. It also places limits on how much money can be sent or received and the need to link a bank account or credit card can be an obstacle for some people.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Writing and Editing, 1-10 employees

3.0
April 2023

Has a lot of credibility

Pros

It works really well for accepting payments as a freelancer and paying for goods and services when shopping online. It's widely recognized around the world which gives it a lot of credibility as a payment processor whether you're charging clients or paying freelancers for their work. It's also probably the simplest way to send money to people in other countries and the transfers usually happen instantly.

Cons

its fees and currency exchange rates are higher than pretty much any other payment processing option. On top of that, in disputes it almost always seems to favor the buyer which can leave you exposed to chargebacks from dishonest clients.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

NE

Noel E.

Computer & Network Security, 1-10 employees

4.0
April 2023

Flexibility is a big plus

Pros

Very easy to use. I can link a credit card, debit card or bank account and pay online without typing in my payment details every single time. It also feels reliable on the security side since it uses strong measures to protect personal and financial information. On top of that, the buyer and seller protection adds extra peace of mind during transactions. Another big plus is the flexibility because I can use it with a wide range of merchants and service providers and it also makes sending or receiving money from other users very practical.

Cons

That said there are still a few common downsides. The fees can be pretty high depending on the transaction and they are not always consistent since they may change based on the payment type or the countries involved. Seller protection also seems less reassuring than buyer protection and some sellers end up feeling exposed to chargebacks or fraudulent buyers. Another frustration is the way accounts can be frozen or funds placed on hold sometimes without a clear explanation which can be a serious problem for people who depend on it for personal use or business.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

ML

Momo L.

Human Resources, 101-500 employees

5.0
April 2023

Met my expectations

Pros

After hearing so many good things about it, I decided to download it and try it for myself and it has been impressive. You can link several different cards to one account which is really convenient. Since it's such a widely recognized service, most websites already offer it as a payment option. To pay, you only need to verify your identity through your email or phone number instead of entering your card details every time which makes the process feel much more secure and protected. It also sends confirmation for every payment you make and if there's a transaction you didn't authorize, you can contact customer service to get that mistake canceled. On top of online payments, there's also cashback available on certain purchases. After using it for more than a year, I honestly think it's worth trying and being open to something new.

Cons

The only part that has been confusing is the cashback setup between PayPal and Honey. I assumed that once you activated a cashback offer in Honey, it would automatically connect to PayPal but that's not how it works. The two systems are separate so you have to choose whether to earn cashback through the PayPal app or through Honey which is one of its sub-apps.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

E-Learning, 51-100 employees

5.0
April 2023

Payments feel secure

Pros

Paying online feels much more secure with it since I don't have to take out my credit card every time I make a purchase.

Cons

It still isn't completely integrated on every site although it's accepted in almost all places.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

LO

Laszlo O.

Computer Software, 500+ employees

5.0
April 2023

Helpful chat support

Pros

Payments go through quickly, the process is efficient and the chat support has been really helpful whenever needed.

Cons

The app feels very well optimized at this point and I honestly don't see anything that still needs improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AO

Amanda O.

Health, Wellness and Fitness, 1-10 employees

5.0
April 2023

Receiving payments in dollars

Pros

Being able to receive payments in dollars and then send the money to another account already converted is really convenient.

Cons

Transfers do take a while though. It can take up to 3 days for the amount to show up in the other account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JAF

José Antonio F.

Writing and Editing, 1-10 employees

5.0
April 2023

Never had any problems

Pros

It's a very convenient way to make payments without exposing your bank account and that's its biggest advantage. I've been using it for years and have never had any problems when shopping online. It's also very simple to use.

Cons

There's honestly nothing I dislike about this internationally recognized payment system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BH

Brittany H.

Health, Wellness and Fitness, 1-10 employees

5.0
April 2023

My first choice

Pros

Getting started with it was quick and it's been very simple to use ever since. Whenever it's available as a payment option for online shopping, it's usually my first choice.

Cons

I haven't run into any problems with it at all and I've been using it for more than five years now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KJ

King J.

Design, 1-10 employees

5.0
April 2023

works with a huge number of merchants

Pros

Using it makes online payments really convenient. I can connect it to my bank account, credit card or debit card and it works with a huge number of merchants. It also feels secure to use and the buyer protection is a big plus because I'm less worried about getting scammed.

Cons

the fees can build up over time especially if you make a lot of transactions. On top of that, when a dispute comes up, the resolution process can be pretty slow and it doesn't always end in your favor.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MM

Meet M.

Information Technology and Services, 51-100 employees

5.0
April 2023

Can use it anytime

Pros

It is very user-friendly and you can use it anytime you need to get a specific task done. If you want to send or receive money in a safe and secure way, this is exactly the kind of service you need.

Cons

There really isn't much to dislike about it. The only thing I would want changed is the transaction fee because it would be even better if that were reduced a little.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AT

angela t.

Retail, 1-10 employees

5.0
April 2023

Buyers feel reassured

Pros

It's a payment system that protects both the seller and the customer. Buyers feel reassured and that confidence makes them more willing to complete a purchase.

Cons

The fees are a bit high for sellers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

ML

Michele L.

Telecommunications, 11-50 employees

5.0
April 2023

Quick invoicing on the go

Pros

PayPal has made invoicing while I'm out and about really convenient, both for me and for my customers. The interface is user friendly so sending invoices quickly doesn't take much effort.

Cons

Every now and then some clients run into trouble when trying to verify their information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DB

Delmos B.

Computer & Network Security, 1-10 employees

5.0
April 2023

Gives good value for money

Pros

This tool gives really good value for the money, it's simple to use and the customer support has been helpful overall.

Cons

customer support can be very slow when it comes to responding to complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

JA

james a.

Writing and Editing, 1-10 employees

5.0
April 2023

amazing security

Pros

Amazing how secure it feels for online payments. It uses up-to-date encryption to protect personal and financial details and the fraud and purchase protection features add another layer of safety against unauthorized transactions.

Cons

Customer service can be inconsistent. Some people mention long wait times and support reps who aren't very helpful, while others say they've had perfectly fine experiences.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Airlines/ Aviation, 1-10 employees

4.0
April 2023

easy-to-follow guidelines

Pros

Really appreciate how simple it is to use and how reliable the platform has been. The documentation also includes clear, easy-to-follow guidelines even for someone who isn't a programmer.

Cons

I honestly don't have anything negative or constructive to say about the product or platform since I've never had any issues with it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CS

Chassidy S.

Hospital & Health Care, 101-500 employees

5.0
April 2023

Very user-friendly platform

Pros

Using it feels very simple and the whole platform is really user friendly.

Cons

Don't have anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MG

Marcos G.

Pharmaceuticals, 51-100 employees

5.0
April 2023

Client accept it

Pros

The app is very simple and customers widely accept it which makes payments much more convenient.

Cons

The release process for some international accounts was a bit annoying and took more effort than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10