PayPal Software Reviews

“Too complex”

Pros

It's a well-known and trusted service and when I first signed up, it was one of the only options available.

Cons

Using it feels complex, it isn't accessible on every platform and the bookkeeping integration is lacking. Customer support has also been pretty underwhelming.

“available in more than 200 countries”

Pros

It has been around for a long time and that history really shows in how reliable and trusted the service feels. It's available in more than 200 countries which makes it incredibly convenient for online payments. The platform is simple to use and the customer service has been excellent as well.

Cons

After using it for more than 10 years, I honestly haven't been able to come up with any negative feedback.

“Easy signup and email verification”

Pros

Opening an account was simple and the email verification process was easy to complete.

Cons

I don't really have enough knowledge yet to give an opinion either for or against it.

“Buyer protection let me down”

Pros

I had been with PayPal for 23 years and all that time I believed they were a trustworthy and honest company.

Cons

When I filed a claim after being a customer for 23 years, they did not stand behind their own Protection Program. Instead of honoring the Buyer Protection Policy, they seemed to use several tactics to avoid covering the claim.

“account hacked, no support”

Pros

I went years without needing to use it at all and there was never really a reason to rely on it.

Cons

My account was hacked, three charges were added and then the account was deleted. Getting in touch with anyone to fix it has been nearly impossible. I have already been on hold for 1 hour and 53 minutes. I cannot email them or file a complaint because the hacker shut down my account. Now I am stuck with these charges and no way to resolve them because customer service is basically nonexistent. I have spoken with other people who went through the same thing and in the end they either never got a response or no one ever answered the phone. It does not feel safe and when something goes wrong, there is no real help available.

“strict dispute deadlines”

Pros

The e-commerce platform I use only works with PayPal so unfortunately I'm stuck using this service because I don't really have another option.

Cons

you have to reply to PayPal by email within 3 days, otherwise the dispute gets closed in favor of the other party. That's part of their terms and conditions. I wasn't able to respond within that short window and I ended up losing money.

“Promises that don't hold up”

Pros

Nothing stands out positively for me.

Cons

They advertise buyer protection for disputes over products that aren't as described but that promise feels misleading and doesn't match what is presented online at all.

“sides with scammers”

Pros

At this point, nothing feels positive anymore. It seems to support fraudsters, keeps hold of your money and there is basically no real buyer protection.

Cons

From what I've seen, it sides with scammers and the so-called buyer protection does not actually help. If you transfer your money back to your bank account because there has been no response or activity, your own account ends up blocked even though you are the one affected by fraud and only wanted your money back. Nobody has money to give away and no one should be expected to support fraud like this.

“Clear information”

Pros

The information provided is clear and the interface is user-friendly.

Cons

It seems to give itself every right to hold back customers' money. I honestly don't understand how sellers are supposed to fulfill orders when funds are being withheld like that.

“Fraud claim denied”

Pros

The platform is simple to use and the layout works well for tracking and following up on activity.

Cons

A major frustration was having my payment denied on a transaction that was clearly fraudulent even though the fraud seemed obvious.

“Clearly laid out process”

Pros

payment process is simple and clearly laid out which makes everything simple. Really excellent.

Cons

I honestly have nothing to complain about because I'm still completely satisfied with everything.

“Forced currency conversion issues”

Pros

There really aren't any positives for me.

Cons

If you're in Canada, I wouldn't recommend using it when you want to keep your funds in U.S. dollars. It keeps converting the money into Canadian dollars whether you want that or not which is extremely frustrating.

“adds to the trust factor”

Pros

It has a lot going for it. It feels secure while still being simple to use and the system is strict, reliable and recognized worldwide. A lot of companies depend on it which adds to the trust factor. It works well for receiving payments and making purchases and it also lets you create invoices and send or receive money with reasonable fees. I also appreciate the extra card protection, including the option to connect it with two banks. It's best to use it only in regions where it's legally and officially supported so you can avoid account issues. If you run a company and deal with high income, it can be a very useful business tool. Another nice benefit is that transfers to U.S. accounts can be made with no fees.

Cons

if large amounts come into the account too quickly, PayPal may ask for documents or in some cases the account can get locked unfairly. Another issue is that the MasterCard seems mainly intended for use in America which makes me question why it is offered in other countries as well.

“I'd suggest using it”

Pros

Since my work involves making a lot of purchases every day, it has been a fast and, more importantly, secure way to handle transactions. If you're concerned about sharing your payment details with different companies, I'd definitely suggest using it. It's accepted worldwide which makes online payments very convenient. I highly recommend it.

Cons

customer service can take a bit of time to reply although they are very helpful once they respond.

“Bad experience overall”

Pros

Nothing good to mention here.

Cons

Nothing about the service or features worked well for me and the whole experience was bad.

“Lack of professionalism”

Pros

None at all, they charge huge commissions without providing any real service in return.

Cons

Their lack of professionalism and honesty is extremely disappointing. It's been a complete letdown and I would not recommend it to any merchant.

“Most expensive payment system”

Pros

The only reason we use it is that it's convenient for our customers.

Cons

It's the most expensive payment system I've dealt with and the customer service is by far the worst I've seen in 30 years of professional work. We wanted to connect it to a finance tool so we reached out to support. It took a full week just to get an email address for the right contact. Since then, my email has already received the same generic reply three times, without addressing the actual issue at all and it honestly feels like those responses were written by a bot. Even though I'm still no closer to solving the problem, I've now received another message saying my ticket will be closed in a few days. I also tried calling several times but every time I'm simply told to send an email to support.

“Their team showed no empathy”

Pros

At the beginning, everything was working fine and I didn't have any problems at all.

Cons

Then the transaction issues started, along with threats of being reported to the Banque de France and the customer service team showed absolutely no empathy. It was shameful.

“Useful options”

Pros

The payment tools, money-sending option and invoicing feature have all been really useful and work well for what I need.

Cons

At times though, accounts can get suspended without any clear or valid reason which is frustrating.

“service keeps getting worse”

Pros

A lot of people still use it but I honestly think that could change pretty quickly.

Cons

The customer service is not professional at all.