PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SJ

Shaan J.

Transportation/ Trucking/ Railroad, 1-10 employees

1.0
March 2023

outdated and hard to use

Pros

there's nothing about it that works well for me. It doesn't feel user-friendly at all and it's not flexible enough for what I need.

Cons

The whole platform feels outdated. I use Wise instead and they let you set up bank accounts in more than 50 countries, with lower transfer fees and a much simpler process. PayPal feels old by comparison and sending money directly to people's bank accounts in other countries is not simple. It can also be confusing at times and definitely isn't user-friendly.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

2

Functionality

2

JD

Jonathan D.

Law Enforcement, 1-10 employees

1.0
March 2023

Terrible support during fraud

Pros

It's fairly simple to use when everything is working but that really doesn't happen often enough.

Cons

When I actually needed help, the company was completely useless. After an obvious case of criminal fraud, they failed to act and showed no willingness to do anything about it. Customer service was obstructive and practically impossible to deal with.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

1

HDS

Hellen Dayna S.

Marketing and Advertising, 1-10 employees

5.0
March 2023

Practical tools for managing money

Pros

One thing that really worked for me was how practical it is to use, along with the simple interface and the many free options it offers for managing my money.

Cons

The only downside I ran into was slower support when I needed help with a money transfer issue although it was eventually taken care of properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

MR

Matteo R.

Photography, 1-10 employees

5.0
March 2023

Great for sending donations

Pros

It has everything you need to pay securely with your cards, with quick transactions and just a few simple steps to complete a donation or a payment. It's also really useful for sending donations on live streaming platforms like Twitch and YouTube.

Cons

Getting a refund usually takes around 1 to 2 weeks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PC

patrick C.

Performing Arts, 1-10 employees

1.0
March 2023

Purchase protection is lacking

Pros

Nothing positive at this point. It used to be good but online banks have completely caught up and overtaken it.

Cons

The purchase protection is basically nonexistent and the online support hangs up on you instead of helping.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

IB

Iwo B.

Banking, 1-10 employees

5.0
March 2023

Polite support team

Pros

A couple of weeks after I started using it, I got scammed but thankfully I reported it and got my money back. The response from support was very polite and genuinely helpful.

Cons

Anyone can use it without much trouble. It's a really good choice if you want to start a small business and make money online. And if anything goes wrong, you can count on getting help and support from the service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

ZJL

Zyra Joy L.

Consumer Goods, 11-50 employees

5.0
March 2023

money arrives in real time

Pros

It has been very dependable for me because it's simple to use and my money arrives in real time with only minimal transaction fees deducted. I mainly rely on it for sending money and receiving my monthly payroll. Since I can connect it directly to my bank account, getting access to my funds only takes a moment which makes it really convenient when I need to pay bills quickly. Overall it's a very convenient platform and one I can confidently count on.

Cons

The thing I like least about PayPal is how weak they are when it comes to communicating scheduled maintenance. There have been times when no advance notification was sent before the system went under maintenance on a certain day which can be frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 1-10 employees

1.0
March 2023

Payoneer works better

Pros

There really aren't any positives for me.

Cons

I don't like using it at all. For sending and receiving money, Payoneer is a much better option than this.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

FC

Francesco C.

Retail, 1-10 employees

5.0
February 2023

offers good transaction traceability

Pros

It really helps build trust between online merchants and customers. The software also offers strong security and good transaction traceability which makes using it feel reliable.

Cons

At the moment, I haven't come across anything I didn't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AY

Arica Y.

Entertainment, 1-10 employees

4.0
February 2023

card and app together

Pros

It's convenient that I can use my card while also using the app at the same time.

Cons

It feels like all the features I need are already included.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

BG

Brian G.

Retail, 1-10 employees

5.0
February 2023

Fantastic one-click setup

Pros

I've been using it for a long time and it's been very convenient for handling payments, linking accounts and managing online subscriptions. The one-click setup makes checkout fast and hassle-free when shopping online.

Cons

I really don't have any complaints. I've checked out other alternatives but it has remained a long-standing part of my online wallet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NK

Navdeep K.

Insurance, 500+ employees

5.0
February 2023

secure encrypted checkout process

Pros

Payments feel very secure with it. The encrypted checkout process gives me confidence whenever I use it and the whole platform is safe while still being simple to use.

Cons

I honestly haven't run into any drawbacks with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Health, Wellness and Fitness, 11-50 employees

5.0
February 2023

Broad reach

Pros

Reliability and simplicity are the biggest strengths here. I've hardly ever run into problems and transfers have been fast, dependable and transparent. It also helps that a huge number of private users already use it.

Cons

The fees for business transfers are a downside. There are also transaction charges for instant transfers to your own account. As a seller, you don't have many protections and it's still rarely used for in-person retail purchases.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PG

paolo g.

Mechanical or Industrial Engineering, 51-100 employees

5.0
February 2023

Buyer protection that really works

Pros

The biggest advantage is getting your money back even when the seller refuses to cooperate.

Cons

The automatic login option feels a little risky to me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AS

Akshat S.

Computer Software, 51-100 employees

5.0
February 2023

clean interface across app and web

Pros

Across both the mobile app and web version, the interface feels well designed and user-friendly so getting around is much more convenient. Another big plus is that the transaction charges are comparatively lower.

Cons

app still isn't supported in some countries which can be a problem. Other than that, everything else has been good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Information Technology and Services, 101-500 employees

4.0
February 2023

Just need internet access

Pros

Right from the start, it feels very convenient to use. Sending or receiving money only takes a few clicks and you can do it from almost anywhere as long as you have internet access. It supports multiple currencies and is accepted by millions of merchants around the world which makes it a go-to option for online shopping and e-commerce purchases. Another big advantage is the security. PayPal uses advanced encryption and fraud detection tools to protect personal and financial information and the buyer and seller protection adds extra confidence that both sides are covered against fraudulent transactions. On top of that, it includes helpful services like invoicing, subscriptions and recurring payments which make handling finances and regular transactions more efficient.

Cons

it can be expensive and it is not automatically used in every situation.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

JC

Juanita C.

Writing and Editing, 1-10 employees

4.0
February 2023

trustworthy tool

Pros

Getting into it is very simple, whether through the website or the app. It's an excellent option for receiving payments and it feels like a trustworthy, secure tool. It also lets me keep track of my income and payments in real time from wherever I need to.

Cons

Accounts can get blocked although I understand that sometimes it's necessary to prevent fraud. There are also times when the fees feel quite high. Other than that, during the time I've used the platform, I haven't had any major issues.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

AM

Adamu m.

Health, Wellness and Fitness, 1-10 employees

5.0
February 2023

Reliable payment processing

Pros

The feature I appreciate most is the online payment processing.

Cons

Card processing is occasionally delayed but aside from that, everything works fine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Law Practice, 1-10 employees

4.0
February 2023

accurate and simple

Pros

Paying and receiving money with it feels simple, secure and accurate which makes the whole process very convenient.

Cons

There is no major downside to the platform itself but the activation process can be complicated. That has been the biggest challenge for me especially since many local banks do not support online transactions.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

SS

surjeet S.

Information Technology and Services, 101-500 employees

5.0
February 2023

User-friendly UI

Pros

The interface is very user-friendly and simple to navigate which makes it comfortable to use. Another big advantage is that the fees for international payments are comparatively lower which is really helpful.

Cons

I don't have any complaints about this software. I've been using it for the past 3 years and plan to keep using it going forward because I'm very satisfied with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10