PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JC

Jhordann C.

Construction, 51-100 employees

4.0
February 2023

Saves time

Pros

It's very simple to use, really user-friendly and it saves a lot of time among other things.

Cons

Because so many people use it, there are always dishonest individuals around so you have to stay careful. Setting up the account is also a little complicated at the beginning.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

UD

Uziel D.

Fine Art, 1-10 employees

5.0
February 2023

Great once you get the hang of it

Pros

Payments are quick and convenient with it. The only small tricky part is how it handles the decimal comma so you have to be careful when entering the amount but once you understand how it works, everything goes really well.

Cons

Removing an authorization is still far too complicated. it feels easier to delete the whole account than to revoke one authorization.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

TC

Taylor C.

Hospital & Health Care, 500+ employees

5.0
February 2023

Simple for every generation

Pros

Using it feels very simple no matter the age group and I've never considered the software complicated for anyone to navigate.

Cons

payment processing can sometimes take longer when cashing out although I don't use the instant transfer option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JV

Jagadeesh V.

Higher Education, 51-100 employees

4.0
February 2023

Excellent for sending money to other countries

Pros

Being able to send money from one country to another through this platform is really helpful and transferring currency is simple as well. Transactions usually go through within a maximum of two days which makes the whole process feel reliable.

Cons

It charges around 0.2 based on the transaction. For example, if I transfer 3 USD to India, it applies about a 0.2 percentage charge on each USD for the currency conversion too.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

AS

Amy S.

Insurance, 51-100 employees

5.0
February 2023

Reliable option

Pros

Sending money internationally with PayPal is really simple and it's a reliable option for moving funds across the world. I also appreciate that the money can be transferred directly into a bank account.

Cons

the exchange rate for certain currencies doesn't seem very accurate.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MH

Mia H.

Marketing and Advertising, 51-100 employees

5.0
February 2023

Easy to keep track of payments

Pros

Paying vendors and partners through it feels really simple and keeping track of each payment is just as simple.

Cons

Payments can still take a couple of days to go through.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SU

Sachin U.

Legal Services, 1-10 employees

5.0
February 2023

Anyone can understand it

Pros

It makes global payments feel hassle-free. Sending and receiving money is much more convenient with this app and the payment gateway is simple enough that even someone without much technical knowledge can understand how to use it without trouble.

Cons

A lot of websites still do not accept it, mainly because the gateway fees are higher compared to competing services.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

BA

Begoña A.

Hospitality, 11-50 employees

4.0
February 2023

Awesome solution

Pros

Everything can be handled with a lot of simplicity which makes all the processes quick and convenient.

Cons

At the moment, there's nothing worth pointing out as a downside and I haven't missed any features so far.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

Karol Ż.

Computer Software, 1-10 employees

1.0
February 2023

censorship ruins the platform

Pros

Any benefits it once had were wiped out by the company's push to censor users.

Cons

The strong focus on censorship is completely out of place for an information processing company. There's no telling what they might decide to impose next so it feels safer to stay away altogether.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

2

ML

Mark L.

Writing and Editing, 1-10 employees

5.0
February 2023

core part of online payments

Pros

PayPal's reputation online makes it obvious why it's used almost everywhere. It's already built into most major online retailers and platforms like eBay have accepted it as a payment method for well over a decade. The interface is simple, with a clean UI and navigation that makes everything simple to manage. Being able to fund it directly from a bank account adds an extra layer of protection when shopping online since your banking details aren't exposed to every seller and PayPal acts as the safer middleman. Its security track record has also been excellent for a long time especially with solid 2FA features that help prevent fraud and keep account access closely monitored.

Cons

Even though it's such a core part of online payments, there are still a few downsides. Small businesses or anyone who regularly moves money from PayPal into their main bank account, will run into extra charges. There's also a 5% fee on private transfers which can become expensive once the amounts start getting bigger. On top of that, foreign currency transactions come with an additional 3% charge above the standard exchange rate so when it comes to international transfers, other services can be a better option.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

SS

Sharan S.

Higher Education, 500+ employees

5.0
February 2023

Smooth payments that just work

Pros

It feels smooth and simple and it provides a reliable payment gateway for handling payments.

Cons

The interface and overall user experience could be better and it would also help to have an online chat support option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JJ

Janifer J.

Hospital & Health Care, 101-500 employees

5.0
February 2023

comfortable for me

Pros

Handling invoices with it has been very comfortable for me, from creating them to checking invoice history whenever needed. Online payments work well and I haven't had any trouble using debit or credit cards through the platform. I also haven't experienced any fraudulent activity while using it which gives me a lot of confidence. It works for customers from different countries, makes online purchases convenient, keeps payment processing simple with just a few steps and overall feels like the most reliable platform for transferring money.

Cons

I haven't run into any problems when either I or my customers use it to transfer money.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DL

Drake L.

Telecommunications, 51-100 employees

5.0
February 2023

doesn't feel risky

Pros

Using an online tool for payment processing and invoicing doesn't feel risky to me anymore because this one feels highly secure. The dashboard also presents information in a very clear and concise way which I really appreciate. It's a platform that works well for users of any age.

Cons

One frustrating part has been how difficult it is to reach customer support which was really disappointing. There are also times when transactions get placed on hold without any clear reason.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CE

Corey E.

Financial Services, 500+ employees

5.0
February 2023

can send money from my phone

Pros

Being able to send money to others and receive payments right from my phone is incredibly convenient. It works well for both business and personal use and overall it's been very effective.

Cons

Integration feels quite smooth so I really haven't run into any major issues. The security it offers is also very impressive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AS

Ashley S.

Cosmetics, 11-50 employees

5.0
February 2023

Helps me buy things

Pros

Using this software is really convenient and it helps me buy the things I need without hassle.

Cons

If a hacker triggers something on the account, getting it reinstated takes a very long time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PM

Pablo M.

Information Technology and Services, 11-50 employees

5.0
February 2023

An excellent addition to any ecommerce setup

Pros

It's an excellent addition to any eCommerce setup and works really well alongside the rest of the tools involved.

Cons

Up to this point, I haven't run into any issues or drawbacks while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer Networking, 1-10 employees

5.0
February 2023

best digital banking option

Pros

When it comes to managing payments and other financial activity, this feels like the best digital banking option to me. The security and privacy around credit cards and account details are extremely strong and the service has been very reliable. If you make a purchase and it ends up being fraudulent, they usually return your money which adds a lot of confidence. I use it for almost all of my online purchases.

Cons

There are just two things worth pointing out. One is that exchange rates for currencies other than the dollar can fluctuate from time to time. The other is that transfer fees could be lower especially when sending smaller amounts.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Health, Wellness and Fitness, 1-10 employees

5.0
February 2023

Wide range of integrations

Pros

It's integrated with pretty much every website and e-commerce store, offers a very high level of security with protections backed by the platform itself and it also gives you the option to pay in interest-free installments for certain amounts.

Cons

Since the service is free for private users, I'd say there really aren't any negatives on that side.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MA

Marino A.

Health, Wellness and Fitness, 1-10 employees

4.0
February 2023

Easy implementation

Pros

It's simple to use and implement and the features are easy to understand.

Cons

Every part of the product is very simple to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MB

Mounaim B.

Construction, 1-10 employees

5.0
February 2023

High level of security

Pros

This is an online payment platform that's very simple to use and feels secure. I really appreciate being able to link my bank account or credit card to the account and make payments or transfers in just a few clicks. On top of that, the platform provides a high level of security to protect both my transactions and personal information.

Cons

Even though it's a very convenient online payment platform, it does come with a few downsides. One is that the fees can be a bit high for people making international transactions or sending and receiving large amounts of money. Also, the account verification process can sometimes feel a little complex.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9