jose f.
Financial Services, 1-10 employees
“state-of-the-art technology”
Pros
It feels like a truly unique company, offering simple yet state-of-the-art technology for handling payments and transfers.
Cons
The app could be improved by adding a better customer service feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Computer Software, 101-500 employees
“one of the best options for sending money”
Pros
PayPal has been one of the best options for sending money internationally and transfers go through without any trouble. It makes moving funds to almost any country really convenient and hassle-free.
Cons
I don't really have any major complaints. The only thing that could be better is the fees since the charges could use some improvement but aside from that everything has been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justinas S.
Construction, 1-10 employees
“Excellent client support”
Pros
Their customer service has been excellent whenever I've needed help.
Cons
I honestly haven't come across any downsides, everything has worked out really well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Design, 51-100 employees
“Lets you check recent activity”
Pros
It has been simple and secure and the overall user experience feels very good. The OTP during registration adds an extra layer of safety and I also appreciate that the app lets you quickly check recent activity without needing to sign in from a desktop.
Cons
Haven't run into any bad experiences with it so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Computer Software, 500+ employees
“keeps things minimal”
Pros
It keeps things minimal while letting me send all kinds of payments worldwide without feeling restricted and I also feel that my money stays secure when using it.
Cons
Whenever there's an issue, getting it resolved through customer support can sometimes take quite a while.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Antonio G.
Music, 1-10 employees
“awesome QR code feature”
Pros
Setting it up online was very simple and the payment security is reassuring. The mobile app is practical to use and the payment QR code feature is really convenient.
Cons
The fees are fairly high even when the amounts involved are quite small.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Martina C.
Cosmetics, 1-10 employees
“Covers all core features”
Pros
It feels very simple and it includes exactly the options needed to send and receive payments without any hassle. You can link your bank account to collect payments and it also lets you receive money in different currencies from anywhere in the world.
Cons
When adding a bank account, the only choices available are "savings account" or "checking account," so there is no option to select a demand deposit or current account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria Stella B.
Fine Art, 1-10 employees
“attractive interface”
Pros
The interface looks nice and attractive, the management is simple and it's convenient to use overall.
Cons
Linking a prepaid card to the account took several attempts before it finally worked. Fund transfer times can also be a bit long although that doesn't depend entirely on PayPal.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Michael B.
Apparel & Fashion, 1-10 employees
“an alternative way to pay”
Pros
Having it available as another way to pay for products online is really helpful. It's always better to have multiple payment options especially if you don't have a debit or credit card.
Cons
There really isn't much for me to complain about with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pawan J.
E-Learning, 101-500 employees
“automatic currency conversion”
Pros
Sending and receiving money in different currencies has been really convenient. The automatic currency conversion and no transfer fee are a big plus. Payments and invoicing feel transparent and every transaction can be tracked clearly in the history section. There's also a free account option and it works well for making payments across different countries.
Cons
Getting the account set up is more complicated than it should be and linking a bank account takes a lot of authentication steps. Business account fees are higher than a regular account and payment processing can be a bit slower than a wire transfer.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
jose manuel c.
Entertainment, 1-10 employees
“Efficient features for running a business”
Pros
Running my business has been much more efficient thanks to how useful these features are. Being able to send and receive money worldwide, take credit card payments and handle invoices all in one place has made a real difference in my daily workflow. The platform is also very user-friendly, with a clear interface that even someone new can figure out without much trouble. Adding it to the way I already do business was smooth so I was able to start using it right away.
Cons
Even with all the advantages it offers, customer support is still the one area that feels weaker. There have been moments when getting in touch with a real person to sort out an issue or dispute was difficult and the automated support system can be frustrating to deal with. That said it has only been a minor inconvenience in my case and I would still strongly recommend it as a dependable and user-friendly payment solution.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Valeria A.
Program Development, 1-10 employees
“uncomplicated implementation”
Pros
The implementation is very simple and using it day to day feels just as simple.
Cons
The product is simple to use in every aspect.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hossein S.
Higher Education, 500+ employees
“Recommended for online payments”
Pros
It has been great. It works well for online shopping, sending money to friends and family and even collecting cashback from stores before transferring it to my bank account. The app feels secure and dependable which is a big reason I keep using it. I also like that some coffee shops and retail stores accept PayPal payments directly. Transactions are usually very fast and the mobile app is especially handy when I need to send money right away for bills and other payments. Once you connect your bank account, it's convenient to use for all kinds of online purchases, including Amazon, Netflix, Apple TV and even registration fees. I would definitely recommend it for online payments.
Cons
I don't have any major complaints about PayPal. It saves both time and money and it's very convenient for paying bills online, shopping online and sending money to businesses or people you know. Standard transfers are completed for free within 1 to 3 business days which is fine most of the time. The only small downside is that if you need the money sent urgently, the free option can feel a bit slow and you may have to pay a transaction fee for faster processing.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Sanket M.
Computer Software, 11-50 employees
“money management on the go”
Pros
feels very simple which is one of its biggest strengths. It also puts a strong focus on security and overall it's a convenient and dependable way to manage money while you're out and about.
Cons
The app charges fees for some transactions especially when sending money internationally or receiving payments from certain kinds of accounts.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
mohamed s.
Writing and Editing, 1-10 employees
“Offers strong security”
Pros
I really appreciate the strong security it offers, along with how widely accepted it is for payments across most stores.
Cons
quite a few bank cards still can't be linked to it and customer support often takes a while to respond.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Abegail S.
Market Research, 51-100 employees
“secure money transfers”
Pros
Signing up was quick and sending or receiving money from family and friends is really simple. On top of that, it feels very secure which matters most to me.
Cons
At the moment, I don't have any complaints. For me, it's the best online payment platform available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mohammad A.
Computer Software, 500+ employees
“Most widely used platform”
Pros
It has become one of the most widely used platforms for international transactions. It offers a very convenient way to send and receive payments from almost anywhere in the world. Across the market, it's also regarded as one of the most secure payment options available. The mobile app is simple to use and it also keeps a full record of every transaction which is really helpful.
Cons
When a transaction gets stuck in pending because of an issue, the refund can take a while to come through. The mobile UI could definitely use some improvement as well. On top of that, the fees for international transfers are a bit on the high side.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
ZAiN R.
Information Technology and Services, 51-100 employees
“so many people use it”
Pros
My customers can buy with confidence because they know their payments are protected. It works with almost any shopping cart or e-commerce platform and since it's the industry standard, millions of people already trust it.
Cons
The processing fees are a bit higher than some competing services.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Suman S.
Computer Software, 1-10 employees
“fits naturally for online shopping”
Pros
PayPal works with an enormous number of merchants and websites so it fits naturally for online shopping, sending money and paying bills. The security side is also reassuring, with encryption and fraud protection that help protect both buyers and sellers along with their financial information. Getting started is pretty simple and the interface is user-friendly when it comes to sending or receiving money, checking transaction history and managing the account. The mobile app is another strong point because it lets you handle payments and account activity from your phone without much hassle. It also supports use in more than 200 countries and 25 currencies which makes it a very solid choice for international transactions.
Cons
There are still some downsides to keep in mind. Certain transactions come with fees especially receiving money from sales or sending payments internationally and those costs can add up. Customer support can be slow and dealing with the automated system is not always pleasant. Some users also run into account freezes or restrictions with little warning which can be disruptive, particularly for business use. On top of that, the exchange rates for international transfers are not always the most competitive compared with banks or other payment services. Payment holds can also happen on newer accounts or accounts with a high volume of activity which may be inconvenient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
johnn c.
Government Administration, 500+ employees
“Convenient currency transfers”
Pros
It lets you move money between pesos and dollars and the other way around which is really convenient for handling transactions in different currencies.
Cons
One thing that doesn't feel right is during the credit card linking process, it asks for the security code and that's something they really shouldn't be requesting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9