Suman S.
Computer Software, 1-10 employees
“fits naturally for online shopping”
Pros
PayPal works with an enormous number of merchants and websites so it fits naturally for online shopping, sending money and paying bills. The security side is also reassuring, with encryption and fraud protection that help protect both buyers and sellers along with their financial information. Getting started is pretty simple and the interface is user-friendly when it comes to sending or receiving money, checking transaction history and managing the account. The mobile app is another strong point because it lets you handle payments and account activity from your phone without much hassle. It also supports use in more than 200 countries and 25 currencies which makes it a very solid choice for international transactions.
Cons
There are still some downsides to keep in mind. Certain transactions come with fees especially receiving money from sales or sending payments internationally and those costs can add up. Customer support can be slow and dealing with the automated system is not always pleasant. Some users also run into account freezes or restrictions with little warning which can be disruptive, particularly for business use. On top of that, the exchange rates for international transfers are not always the most competitive compared with banks or other payment services. Payment holds can also happen on newer accounts or accounts with a high volume of activity which may be inconvenient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
johnn c.
Government Administration, 500+ employees
“Convenient currency transfers”
Pros
It lets you move money between pesos and dollars and the other way around which is really convenient for handling transactions in different currencies.
Cons
One thing that doesn't feel right is during the credit card linking process, it asks for the security code and that's something they really shouldn't be requesting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Natasha E.
Accounting, 1-10 employees
“Can track transfers anytime”
Pros
It has been really convenient for me. It's widely used and I feel confident knowing my transactions are safe and can be tracked whenever needed.
Cons
At this point, I really don't have any complaints. I haven't run into any problems while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
bruno s.
Computer Hardware, 1-10 employees
“No trouble using it”
Pros
This has been a solid option for online payments, e-commerce and money transfers. I've used PayPal for years and it has always worked reliably without giving me any trouble.
Cons
The only issue I run into is that certain debit card brands aren't supported and in some cases I'm not able to use any card at all.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Precious E.
Computer Games, 1-10 employees
“speed is a plus”
Pros
Being able to receive money in the currency I prefer is one of my favorite things about PayPal. The speed is another big plus, whether I'm sending payments or receiving them, everything happens really quickly.
Cons
I can't think of any real downside when it comes to this service especially with the top-notch security it provides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Brandi G.
Construction, 1-10 employees
“everyone already uses it”
Pros
It feels very simple and one of the biggest advantages is that most people already have an account which makes everything much more convenient.
Cons
it can be a bit slow when loading pages or processing certain actions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
isha j.
Animation, 1-10 employees
“works worldwide”
Pros
Having one reliable and secure online payment method that works worldwide is a huge advantage. Whether you're traveling across different countries or making payments internationally, it feels safe and dependable to use. Another big plus is that there's no processing fee or service charge when using it so getting started doesn't cost anything.
Cons
Verification requires a credit card which can be inconvenient. On top of that, it takes around 5-10% when receiving payments and that can feel quite expensive.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Computer Software, 500+ employees
“Interface is simple to navigate”
Pros
For the past few months, this has been my go-to payment service because the app has a user-friendly interface that's simple to navigate.
Cons
One of the worst parts is how service issues are handled since the customer care support is not good. Customers really need better assurance and clearer follow-up regarding their complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Judy N.
Financial Services, 51-100 employees
“Versatile solution”
Pros
Using it across different devices for SSO/OBC login has been really convenient especially for online payments, placing orders and linking both credit and debit cards.
Cons
I haven't had anything to complain about up to this point, it's been doing exactly what it was built to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin P.
Computer Software, 51-100 employees
“Obvious first choice for us”
Pros
PayPal was the obvious first choice for us because it's such a well-known payment gateway. We integrated it into our Customer Information System and the setup went very well from start to finish. Everything has been working perfectly since implementation. From a user perspective, it's also really convenient that customers can enter their card details directly without having to create a new account.
Cons
we didn't run into any real issues throughout the entire implementation process so there isn't much to criticize. If I had to point out something, the API documentation could be presented in a clearer and more readable way.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Adenilton P.
Civil Engineering, 11-50 employees
“Easy to get registered”
Pros
Receiving payments and getting registered was really simple and convenient.
Cons
App often throws an error when I try to register a card for receiving payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Walther K.
Marketing and Advertising, 1-10 employees
“My digital wallet”
Pros
Using it as a digital wallet has been really useful and it gives me extra peace of mind when sending and receiving international payments because the security feels stronger.
Cons
It could be a bit better when it comes to updating data since delays there can end up holding up customer payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Giuseppe P.
Management Consulting, 1-10 employees
“Works with a wide range of e-commerce platforms”
Pros
Works well with a wide range of e-commerce platforms, handles transactions very effectively and gives customers a strong sense of security while staying simple to understand. Another big advantage is that people can complete online payments even without having a PayPal account.
Cons
The transaction fees are still higher than those charged by several other payment systems.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Kandyce S.
Apparel & Fashion, 1-10 employees
“flexible reporting and usability”
Pros
The flexibility really stands out especially with the range of reports you can generate. It's also very simple to use which makes the whole tool practical for day-to-day tasks.
Cons
At this point, I honestly don't have anything negative to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Milton C.
Farming, 500+ employees
“Excellent online payment platform”
Pros
A solid platform for managing payments when shopping online. It makes paying with a credit card much more convenient.
Cons
You do need to have a credit card that's relatively easy to obtain through your bank.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Accounting, 1-10 employees
“Mobile payments that feel instant”
Pros
Using it on mobile has been really user-friendly and payments go through incredibly fast.
Cons
What I don't like is the high fee charged when transferring money from one account to another especially when both accounts belong to the same owner.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Meheza n.
Medical Devices, 1-10 employees
“Essential for online payments”
Pros
These days, it's almost impossible to avoid using it for receiving money, sending payments and handling transactions in general and the platform is also very simple to use.
Cons
Because of its security policies, accounts can get restricted pretty quickly which is frustrating and can sometimes lead to losing money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Thien D.
Education Management, 500+ employees
“real-time updates”
Pros
Setting up online payments with PayPal is still one of the simplest options available. It's accepted by most websites across many countries which makes it incredibly convenient. Payments go through right away and I get real-time updates on the transaction status. It also offers a lot of handy extras like crypto investing and the ability to send money internationally.
Cons
I tend to use it only for transactions where I'm pretty sure nothing will go wrong such as final-sale purchases that don't allow returns or exchanges. On the uncommon occasions when I've needed to reach customer support, I've ended up stuck waiting without any real resolution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beluche vaidon E.
Management Consulting, 1-10 employees
“slow interbank transfers and long verification”
Pros
I appreciated how simple it was to link a Visa CV card and complete an online payment without much hassle.
Cons
When it comes to interbank transfers though, this has been the worst online payment platform I've used. A transfer to my account took two days to show up and on top of that, the business account verification process is far too slow.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Qais H.
Computer Software, 51-100 employees
“adding funds takes seconds”
Pros
The protection is excellent, the fees are lower than many competing services and adding funds takes only seconds. Recent activity shows up right away without any delay and the whole system is very simple to use while still feeling strong and reliable.
Cons
I haven't had any real issues with it since I started using it in 2019 and it has been perfect for me. The only downside is that plenty of websites still don't support it as a payment option though I'm not sure whether that's on PayPal or on those sites.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10