“Comes with strong features”

Pros

It is a very well-known and reliable payment system and it makes sending and receiving money online both simple and secure. The feature set is quite complete, with plenty of options for payment processing and integration with other products. Its usability is also very good, thanks to an user-friendly interface that works well for users of all ages. Connecting it with business processes is simple too which makes it an ideal solution for small companies looking to automate their payment workflows.

Cons

Transaction fees are a little higher than with some other payment solutions. I haven't had any issues while using it although it could still feel a bit complex for less experienced users.

“broken tool”

Pros

Access is simple, the site has a clean and understated design and communication with customer support looks simple at first even if it often turns out not to be that way.

Cons

The call center staff come across as evasive or maybe just powerless, when it comes to payments being blocked on some sellers' accounts. They came up with a fake tool, borderline fraudulent, that gives sellers the impression they can speed up the release of their sales funds. In reality, whenever a seller tries to report on the portal that their service is intangible and therefore has no tracking even though they do have satisfied customer testimonials, the system prevents them from submitting it. The tool they created, "Get your money faster," simply does not work and when you report it, all you get is a "TECHNICAL ERROR" message. So on one side it misleads customers into thinking there is a preferred path to shorten the payment hold time but when a customer like me actually tries to use that option to receive the money sooner, the deceptive part begins because the report cannot be submitted. In the end, we are left waiting 21 days to access payments that rightfully belong to us.

“adaptable features”

Pros

Setting up an account making payments and requesting money is very simple. It also integrates well with websites and the features are flexible enough to adapt to different needs.

Cons

It doesn't allow access to more banking options and withdrawing funds can be complicated.

“Diverse integrations”

Pros

It has been a reliable option because it's widely accepted and feels secure to use. The payment process is convenient and fast and setting it up or integrating it with e-commerce platforms is pretty simple. It also offers solid customer support, buyer protection and several payment options which makes it flexible for different kinds of transactions.

Cons

There are still some downsides like fees on certain transactions and occasional limits on accessing funds. Security concerns can come up from time to time and some users have reported problems with customer support. It also lacks a few advanced features available in other payment systems and doesn't always work well with non-IT platforms.

“Wouldn't recommend”

Pros

It worked well when it was functioning but I still wouldn't recommend it because of the issues mentioned below.

Cons

After using this account for many years for both business and personal transactions, it was suddenly suspended for allegedly violating the terms of service. The frustrating part is that there was absolutely no explanation about which term had supposedly been broken so we were left with no clue about what we had done wrong or how to fix it. At the very least, customers should be given a clear reason when something this serious happens. We were asked to submit documents which we did, only to then receive notice that the account had been cancelled because of the same unspecified breach. They included a link to the terms of service but without telling us what the issue actually was, that was completely pointless. To make matters worse, they then informed us in a very heavy-handed way that we would have to wait 180 days to receive instructions on how to recover the money in the account. In our view, this company has shown extremely poor communication and unreliable systems and it has come across as untrustworthy. I would not be surprised if this kind of conduct violates several consumer rights.

“Professional feel”

Pros

Professional and simple to use for e-commerce.

Cons

I'd just like to see it made fully available in more African countries.

“easy to get started”

Pros

Getting started with payment processing is pretty easy. There's no need to visit a bank or deal with piles of paperwork, just sign up and you can begin accepting payments right away.

Cons

Accounts do get restricted fairly often and in many cases it happens without any clear or valid reason.

“free to use service”

Pros

Transactions are quick, the service is free to use and the platform is very user-friendly.

Cons

Getting help when I had questions was difficult. For instance, when I needed to update my phone number, I couldn't do it from my mobile and had to use a computer instead.

“Changed how I handle payments”

Pros

It completely changed how I feel about paying online. Before using it, I was a little nervous about shopping on the internet with my credit card but now I always feel protected. On top of that, it's an excellent way to send and receive money instantly with family and friends.

Cons

There isn't really anything I dislike about it. It has been excellent in every way for me.

“so convenient”

Pros

With it, you can send and receive money from almost anywhere in the world and shop online without any hassle. It's really convenient especially since there's no need to travel to the bank anymore. Once you link your bank account to it, everything is set up and ready to use.

Cons

It's still not available in every country especially in parts of Africa. In some cases, you even have to use and pay for a foreign address just to be able to open an account.

“frustrating holds and poor support”

Pros

At first, the biggest appeal was letting overseas customers pay with just one click.

Cons

The downside is the 21-day hold on your first two invoices, on top of the 14 to 30 days clients may already take to pay and then another 5 to 7 days before the money finally reaches your account after PayPal releases it. It honestly feels very suspicious like they are making millions in interest while businesses are left waiting. On top of that, customer service is terrible if you ever have to call support.

“Lets me pay online quickly”

Pros

It lets me pay online quickly and securely across a huge number of e-commerce sites. It feels like a real safeguard when I buy from lesser-known platforms or places where I'm not fully sure about their reliability. The option to send money to friends and people I know for free is also really convenient.

Cons

From the customer side, I honestly haven't noticed any major downsides since all the services are free for me and the fees which are fairly high, are covered by the merchant.

“secure way to pay”

Pros

Using it is very simple for customers. It feels like a secure way to pay, send money or make purchases online.

Cons

I haven't come across anything that really needs changing. It's probably one of the most simple apps I've ever used.

“Everyone knows it”

Pros

Everyone knows it and that's exactly why I keep using it. It lets me handle my payments quickly and without any hassle. I've been using it for years and honestly wouldn't switch to another digital payment service. Payments feel secure and having different options available is a real plus.

Cons

The transaction fees are a bit on the high side.

“a fast way to send payments”

Pros

With everything moving online and ecommerce taking center stage these days, PayPal gives both businesses and individuals a fast, convenient and secure way to send and receive payments.

Cons

The speed of completing transactions while on the go could still be improved.

“One of the strongest options”

Pros

For international payments and receiving money, this is the best option. It's fast, practical and one of the strongest choices because the fees are very attractive.

Cons

Service is very good and secure, it just should be accepted in every store around the world.

“user-friendly app”

Pros

PayPal has been simple to use and it's accepted as a payment method by most online businesses. The app is also very user-friendly which makes everything more convenient.

Cons

I can't personally point to any problems although I've heard from some friends that disputes can sometimes be an issue.

“Better security than others”

Pros

Compared with other service providers, it feels more secure. It's simple to use while still offering a higher level of safety and security.

Cons

Things get more complicated when you need to recover your credentials. The service also isn't available in some countries and customer support is only average.

“account deactivated without reason”

Pros

there's nothing positive I can point to. Just like with other companies, the account ended up getting deactivated for no clear reason.

Cons

Customer service is really poor especially when you're trying to get an actual issue resolved.

“No unnecessary complications”

Pros

It's a solid platform that's simple to access and use without feeling overly complicated.

Cons

One downside I noticed was that the app took quite a while to verify my bank account.