Trevor O.
Information Technology and Services, 101-500 employees
“Lets me monitor my transaction activity”
Pros
It has become the go-to option for online payments worldwide which gives me a lot of confidence in its security and reliability. Sending and receiving money is quick and convenient no matter where I am and getting started was free and simple. I also appreciate how clearly it lets me monitor all of my transaction activity. Withdrawing funds is simple and the customer support team has been helpful whenever I've needed assistance.
Cons
my account sometimes gets temporarily limited which makes it hard to send, receive or withdraw money until I submit the requested verification details.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Atulinda A.
Entertainment, 101-500 employees
“easy to integrate”
Pros
Using this tool has been very simple and adding it to a WordPress site is simple thanks to the available plugins. The API documentation is also clear enough to connect the software with mobile applications for processing client payments without much confusion.
Cons
Card confirmation process can be frustrating, where about $1.95 gets charged. The refund usually takes quite a while to come back and in some cases it does not return in the full original amount.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mausam M.
Aviation & Aerospace, 51-100 employees
“good option for people who travel”
Pros
It's a really good option for people who travel internationally or do business across different countries and it works without any problems.
Cons
there's nothing I dislike about this software. Everything about it feels superb and amazing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lucas S.
Marketing and Advertising, 1-10 employees
“Paypal powers my ecommerce”
Pros
Being able to handle international online transactions with PayPal has really helped my business operate as an e-commerce business.
Cons
It still doesn't work with other South African banks which makes it difficult to serve South African customers properly and it also doesn't convert currency.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mohamed A.
Food & Beverages, 1-10 employees
“e-commerce transactions made convenient”
Pros
Handling international payments with this software feels secure and simple which is the part I appreciate most. Its fee structure is quite convenient and the way the Merchant Category Code is built into the platform is genuinely useful. The features and services also make e-commerce transactions much more convenient. Since the brand is trusted around the world, it remains a popular option for both donors and freelancers.
Cons
One area that still needs improvement is the responsiveness of customer support, including the toll-free helpline number.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mauro R.
Public Relations and Communications, 1-10 employees
“Fast access to funds”
Pros
Getting access to the money quickly is what I value most about PayPal.
Cons
Depending on the day of the week, the payment can take longer to go through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Loay H.
Civil Engineering, 500+ employees
“Outstanding financial service”
Pros
A really convenient and smooth financial service that you can use from just about anywhere.
Cons
I honestly haven't run into anything bad with it since it already offers everything I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enderson José G.
Logistics and Supply Chain, 500+ employees
“Ideal for payments abroad”
Pros
It lets me receive income from jobs I do overseas and I can also use it when I'm outside the country.
Cons
The mobile app especially on Apple devices, still needs more features for handling transactions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Rouissi A.
Computer Software, 1-10 employees
“Secure worldwide payments with useful features”
Pros
Setting up an account is pretty simple from almost any country. The platform is considered one of the safest and most secure payment systems out there and even with the fees, it still offers plenty of free features and services that are genuinely useful. A lot of banks support it and linking your bank account to receive money directly is simple and convenient.
Cons
If your account gets locked, the process to restore access is quite complicated and frustrating. There's also no direct customer service phone line so you have to rely on chat support instead. The fees have gone up a lot recently and if you move to another country, you have to open a completely new account which is really impractical.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
bey m.
Marketing and Advertising, 1-10 employees
“Satisfying experience”
Pros
The security and overall comfort of using it have been really satisfying and honestly I have nothing to complain about.
Cons
Nothing in particular has caused any issues, everything works well overall, except maybe the occasional hold in certain cases.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
LaShundra O.
Civic & Social Organization, 11-50 employees
“Love using it”
Pros
Ordering online with this product has been really convenient and I love being able to use it whenever I shop.
Cons
At this point, I honestly don't have any complaints about this product.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ahmed E.
E-Learning, 1-10 employees
“Fast money transfers”
Pros
Sending money and receiving it back is very convenient with it.
Cons
The signup process was a bit confusing at first because the data review took some time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Cynthia E.
Retail, 11-50 employees
“Handy transaction search”
Pros
The transaction search works really well and makes it very simple to look through payments quickly.
Cons
It doesn't reliably find things right away when searching by last name or payment amount.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
jaafar a.
Hospital & Health Care, 500+ employees
“not complicated to use”
Pros
Sending and receiving money internationally is really fast with PayPal which is the part I appreciate most. It's also not complicated to use and I feel safe when handling payments through it.
Cons
fonts look too large. It may have been designed that way intentionally for accessibility but it still feels oversized to me.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Eleonora D.
Arts and Crafts, 1-10 employees
“easy to use and set up”
Pros
Getting started with this software is quick, the setup is simple and the interface feels very user-friendly. Its immediacy makes my online transactions simple, whether I need to receive money or shop on the main e-commerce platforms. I also feel secure using it especially because of its refund policies in cases of fraud.
Cons
The only downside is that I can't use it to make purchases on Amazon.com since it isn't available there as a payment method.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ashish A.
Security and Investigations, 51-100 employees
“Clear interface”
Pros
The interface is very simple and clear and processing transactions feels simple and hassle-free.
Cons
I did run into some difficulty when trying to add cards and bank accounts.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
eddy a.
Legal Services, 1-10 employees
“Impossible to contact them”
Pros
At first, I thought the biggest advantage was that it's widely known and recognized by a lot of people. Now though, I feel there are better options out there that also cost less.
Cons
There's basically no real discussion possible with their team. Whenever a problem comes up, it seems like they automatically assume it's your fault and questioning their own process doesn't appear to be part of how they operate. Trying to get in touch with them is another nightmare altogether, unless you start ridiculously early, it feels completely impossible.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
esai v.
Consumer Goods, 101-500 employees
“I use it daily”
Pros
I've been using it for everyday online purchases for a long time and I prefer paying with it because it feels safer than entering my own card details each time.
Cons
There's nothing I really dislike about it overall, aside from the app occasionally crashing on my phone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Media Production, 101-500 employees
“incredibly valuable for day-to-day needs”
Pros
The speed and convenience of handling mobile and online transactions make PayPal incredibly valuable for the day-to-day needs of our media production work.
Cons
At times some of our vendors don't use it so we have to switch to another service instead.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Erika F.
E-Learning, 11-50 employees
“Quick to understand”
Pros
It has been very simple and user-friendly. I've never run into any problems with the app or while sending money and it only took me around five minutes to get the hang of everything.
Cons
At this point, I really don't have any complaints. The only downside I can point to is the extra fee charged on business transactions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10