PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TO

Trevor O.

Information Technology and Services, 101-500 employees

5.0
November 2022

Lets me monitor my transaction activity

Pros

It has become the go-to option for online payments worldwide which gives me a lot of confidence in its security and reliability. Sending and receiving money is quick and convenient no matter where I am and getting started was free and simple. I also appreciate how clearly it lets me monitor all of my transaction activity. Withdrawing funds is simple and the customer support team has been helpful whenever I've needed assistance.

Cons

my account sometimes gets temporarily limited which makes it hard to send, receive or withdraw money until I submit the requested verification details.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

AA

Atulinda A.

Entertainment, 101-500 employees

5.0
November 2022

easy to integrate

Pros

Using this tool has been very simple and adding it to a WordPress site is simple thanks to the available plugins. The API documentation is also clear enough to connect the software with mobile applications for processing client payments without much confusion.

Cons

Card confirmation process can be frustrating, where about $1.95 gets charged. The refund usually takes quite a while to come back and in some cases it does not return in the full original amount.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MM

Mausam M.

Aviation & Aerospace, 51-100 employees

5.0
November 2022

good option for people who travel

Pros

It's a really good option for people who travel internationally or do business across different countries and it works without any problems.

Cons

there's nothing I dislike about this software. Everything about it feels superb and amazing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LS

Lucas S.

Marketing and Advertising, 1-10 employees

5.0
November 2022

Paypal powers my ecommerce

Pros

Being able to handle international online transactions with PayPal has really helped my business operate as an e-commerce business.

Cons

It still doesn't work with other South African banks which makes it difficult to serve South African customers properly and it also doesn't convert currency.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MA

Mohamed A.

Food & Beverages, 1-10 employees

5.0
November 2022

e-commerce transactions made convenient

Pros

Handling international payments with this software feels secure and simple which is the part I appreciate most. Its fee structure is quite convenient and the way the Merchant Category Code is built into the platform is genuinely useful. The features and services also make e-commerce transactions much more convenient. Since the brand is trusted around the world, it remains a popular option for both donors and freelancers.

Cons

One area that still needs improvement is the responsiveness of customer support, including the toll-free helpline number.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

MR

Mauro R.

Public Relations and Communications, 1-10 employees

5.0
November 2022

Fast access to funds

Pros

Getting access to the money quickly is what I value most about PayPal.

Cons

Depending on the day of the week, the payment can take longer to go through.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LH

Loay H.

Civil Engineering, 500+ employees

5.0
November 2022

Outstanding financial service

Pros

A really convenient and smooth financial service that you can use from just about anywhere.

Cons

I honestly haven't run into anything bad with it since it already offers everything I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EJG

Enderson José G.

Logistics and Supply Chain, 500+ employees

5.0
November 2022

Ideal for payments abroad

Pros

It lets me receive income from jobs I do overseas and I can also use it when I'm outside the country.

Cons

The mobile app especially on Apple devices, still needs more features for handling transactions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RA

Rouissi A.

Computer Software, 1-10 employees

3.0
November 2022

Secure worldwide payments with useful features

Pros

Setting up an account is pretty simple from almost any country. The platform is considered one of the safest and most secure payment systems out there and even with the fees, it still offers plenty of free features and services that are genuinely useful. A lot of banks support it and linking your bank account to receive money directly is simple and convenient.

Cons

If your account gets locked, the process to restore access is quite complicated and frustrating. There's also no direct customer service phone line so you have to rely on chat support instead. The fees have gone up a lot recently and if you move to another country, you have to open a completely new account which is really impractical.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

6

BM

bey m.

Marketing and Advertising, 1-10 employees

5.0
November 2022

Satisfying experience

Pros

The security and overall comfort of using it have been really satisfying and honestly I have nothing to complain about.

Cons

Nothing in particular has caused any issues, everything works well overall, except maybe the occasional hold in certain cases.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LO

LaShundra O.

Civic & Social Organization, 11-50 employees

4.0
November 2022

Love using it

Pros

Ordering online with this product has been really convenient and I love being able to use it whenever I shop.

Cons

At this point, I honestly don't have any complaints about this product.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AE

Ahmed E.

E-Learning, 1-10 employees

5.0
November 2022

Fast money transfers

Pros

Sending money and receiving it back is very convenient with it.

Cons

The signup process was a bit confusing at first because the data review took some time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

CE

Cynthia E.

Retail, 11-50 employees

5.0
November 2022

Handy transaction search

Pros

The transaction search works really well and makes it very simple to look through payments quickly.

Cons

It doesn't reliably find things right away when searching by last name or payment amount.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JA

jaafar a.

Hospital & Health Care, 500+ employees

4.0
November 2022

not complicated to use

Pros

Sending and receiving money internationally is really fast with PayPal which is the part I appreciate most. It's also not complicated to use and I feel safe when handling payments through it.

Cons

fonts look too large. It may have been designed that way intentionally for accessibility but it still feels oversized to me.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

ED

Eleonora D.

Arts and Crafts, 1-10 employees

5.0
November 2022

easy to use and set up

Pros

Getting started with this software is quick, the setup is simple and the interface feels very user-friendly. Its immediacy makes my online transactions simple, whether I need to receive money or shop on the main e-commerce platforms. I also feel secure using it especially because of its refund policies in cases of fraud.

Cons

The only downside is that I can't use it to make purchases on Amazon.com since it isn't available there as a payment method.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AA

Ashish A.

Security and Investigations, 51-100 employees

5.0
November 2022

Clear interface

Pros

The interface is very simple and clear and processing transactions feels simple and hassle-free.

Cons

I did run into some difficulty when trying to add cards and bank accounts.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

EA

eddy a.

Legal Services, 1-10 employees

1.0
November 2022

Impossible to contact them

Pros

At first, I thought the biggest advantage was that it's widely known and recognized by a lot of people. Now though, I feel there are better options out there that also cost less.

Cons

There's basically no real discussion possible with their team. Whenever a problem comes up, it seems like they automatically assume it's your fault and questioning their own process doesn't appear to be part of how they operate. Trying to get in touch with them is another nightmare altogether, unless you start ridiculously early, it feels completely impossible.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

1

Functionality

1

EV

esai v.

Consumer Goods, 101-500 employees

5.0
November 2022

I use it daily

Pros

I've been using it for everyday online purchases for a long time and I prefer paying with it because it feels safer than entering my own card details each time.

Cons

There's nothing I really dislike about it overall, aside from the app occasionally crashing on my phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Media Production, 101-500 employees

5.0
November 2022

incredibly valuable for day-to-day needs

Pros

The speed and convenience of handling mobile and online transactions make PayPal incredibly valuable for the day-to-day needs of our media production work.

Cons

At times some of our vendors don't use it so we have to switch to another service instead.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

EF

Erika F.

E-Learning, 11-50 employees

5.0
November 2022

Quick to understand

Pros

It has been very simple and user-friendly. I've never run into any problems with the app or while sending money and it only took me around five minutes to get the hang of everything.

Cons

At this point, I really don't have any complaints. The only downside I can point to is the extra fee charged on business transactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10