Emily B.
Restaurants, 1-10 employees
“Paypal all the way”
Pros
Using it couldn't be more simple. It does exactly what I need and honestly, that says it all. Just download it and use it, you won't need anything else.
Cons
I've genuinely had nothing to complain about. After years of using it, I still haven't run into a single issue and that's why I've stayed a loyal customer the whole time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Henrik S.
Food Production, 101-500 employees
“extra security steps”
Pros
The extra security steps make any website that uses it feel safe to shop and buy from.
Cons
logging in takes a bit longer because of those added security checks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rashmi J.
Human Resources, 101-500 employees
“Has a polished feel”
Pros
Feels very simple and easy to understand and the modern online experience gives me real confidence when I'm managing my money. The platform has a current, polished feel and seems to come with fewer glitches and issues overall. The website is also well structured and it's simple to get to customer contacts and invoices when I need them.
Cons
From time to time, the website can be slow to load when I have multiple windows open. That may be related to another performance issue but I tend to notice the bug on this particular site. It's also not very user-friendly to locate other features that aren't included in the main navigation on the homepage.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Retail, 1-10 employees
“offers innovative solutions”
Pros
It has been dependable for me especially when it comes to safety and trust. It also offers innovative solutions that make online payments and transactions feel more convenient.
Cons
It still isn't available in many countries which can be really annoying and limiting.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rostom Z.
Non-Profit Organization Management, 51-100 employees
“ease of paying”
Pros
Paying for products I order online through the app is really convenient.
Cons
I honestly don't have any real complaints, except for the credit card bills I end up piling up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Loïc D.
Retail, 500+ employees
“Well organized site”
Pros
been very simple because the website is easy to understand and use and the modern interface makes me feel confident about the safety of my money. It also seems to have fewer bugs and issues than other tools which adds to that polished, up-to-date feel. The site is well organized too, with invoices and customer contacts being quick and convenient to access.
Cons
the website can be slow to load when I have several screens open. That may be a separate performance issue on my end but the site still seems to show that lag. It can also be hard to find certain extra features when they are not listed in the main navigation menu on the homepage.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Antonio R.
Translation and Localization, 500+ employees
“excellent options”
Pros
The payment options are excellent and it feels secure when sending and receiving money.
Cons
Its popularity makes it a frequent target for scams. I'm usually very careful but scammers have become so convincing that even someone experienced can be caught off guard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Evans O.
Real Estate, 51-100 employees
“different ways to send money”
Pros
Having different ways to send money is one of the things I appreciate most about PayPal. It lets you choose where the payment comes from, whether that's a credit card, a bank account or your PayPal balance. The dashboard is neatly arranged and the interface feels very user-friendly so it's simple for just about anyone to navigate. On top of that, the fraud detection and anti-laundering features add an extra layer of protection and help keep your money safe from fraud or security issues.
Cons
I haven't run into anything that feels difficult to use.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Asmit B.
Marketing and Advertising, 1-10 employees
“expanding with time”
Pros
Over time, PayPal has expanded well beyond installment plans for online personal and business users. It now includes in-person and on-the-go payment services too which makes it a strong fit for small businesses that started online and want to move into physical retail, as well as brick-and-mortar businesses looking to grow their online presence.
Cons
PayPal continues to rank among the most common targets for phishing scams. According to a VadeSecure cybersecurity report, it peaked in 2019 with a 111.9% year-over-year rise in phishing activity. Although it later dropped to eighth place in the rankings, the risk is still significant, with a 305% increase reported in the first half of 2022. Because PayPal accounts contain sensitive information, they remain especially attractive to phishers. The platform has put updated security measures in place but business account owners still need to stay alert and learn how to spot the latest and most common scam tactics. PayPal keeps this information updated on its website. As an alternative, Stripe may be worth considering since it offers advanced security features such as flexible payment risk scoring, secure data migration and online identity verification in more than 33 countries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Joelle L.
Animation, 51-100 employees
“manages currency conversion well”
Pros
As a payment option for selling art online, it's one of the more widely recognized choices. It manages currency conversion well and works in a very flexible way.
Cons
It's still not available everywhere and users in a lot of countries have restricted or no access at all. That becomes a real issue if you're based in one of those places or want to sell to customers there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Reuben S.
Marketing and Advertising, 1-10 employees
“Timely support”
Pros
Support comes right when it's needed especially since most online stores and platforms already recognize and accept it.
Cons
It still isn't available in my country, Ghana and that makes things a bit challenging for people trying to do business online whenever this is the only payment option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Safiya N.
Entertainment, 1-10 employees
“every transaction is documented”
Pros
It is widely recognized by consumers and accepted by most major online merchants and businesses which makes it very practical for a small business. It's convenient to use, offers solid security and clearly puts effort into preventing fraud. It also feels safer when sending or receiving money with individuals because every transaction is documented.
Cons
The customer service really needs improvement. Since they control your funds and account access, getting help should be much more simple but support has negatively affected my overall experience. The fees and policies also need to be explained more clearly. Cash deposits can be expensive and receiving payments can be costly too. On top of that, accounts can be frozen and funds withheld. I'd also like the platform to be more user-friendly especially since setting it up was more complicated than any other account I've opened.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Meale Y.
Business Supplies and Equipment, 1-10 employees
“Works perfectly”
Pros
I've used it many times to receive money online from my relatives and it works really well for that.
Cons
Customer support could definitely be better than the level of assistance they currently provide.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Arts and Crafts, 1-10 employees
“useful tool for working online”
Pros
What I've appreciated most about this software is that it's a really useful tool for working online and it also offers a secure way to make payments.
Cons
The part I've liked the least is how long it can take for the payment to actually be processed and become available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Oscar Alejandro O.
Food & Beverages, 500+ employees
“Versatile payment options”
Pros
The different payment methods and the options for sending and receiving funds are really useful.
Cons
They could add some new features over time but that can come later.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Food Production, 500+ employees
“Supports wide range of currencies”
Pros
One thing that really works well is the wide range of currencies it supports. It makes it possible to send transactions from almost anywhere and receive international payments without much trouble. I also appreciate that the platform is highly encrypted and keeps track of every transaction which adds a lot of confidence when using it.
Cons
Payment processing can take a bit longer so it's not the best option when something needs to be handled urgently. The transaction fees are also on the higher side compared with other competitors.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Heritza J.
Automotive, 51-100 employees
“Works with most websites”
Pros
It works with most websites I use and it even lets me print and pay for shipping labels which is really convenient.
Cons
The account can get placed on hold or frozen when large amounts of money are deposited and sometimes people are able to request their money back.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Wennilyn A.
E-Learning, 1-10 employees
“Free rewards”
Pros
Getting a free gift reward is a nice bonus. I can also use it to pay bills and linking it to my cards makes everything very convenient to use.
Cons
I can't transfer my money unless I have at least a 500 pesos minimum balance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 1-10 employees
“Secure global payments partner”
Pros
Working as a freelancer, getting paid online used to be a bit challenging especially without a secure way to receive money from clients around the world. Thankfully, this has been a reliable partner for that. Most of the platforms I've worked on support payments through it which gives me confidence that my earnings are protected and consistently received.
Cons
One part that gave me trouble before was linking it to other e-wallets so I could withdraw my earnings. It felt a little confusing at the time because I couldn't find clear instructions in the FAQ on how to set it up. Still, after spending some time exploring the platform, I was able to sort it out so it's not really an issue for me anymore.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Joe A.
Higher Education, 11-50 employees
“manages all of our online transactions”
Pros
Handling online payments with ur has been really convenient. The interface is simple and user-friendly so getting around it doesn't take much effort. It also makes it simple to track and manage all of our online transactions in one place. Setting it up on both the web and the mobile app was quick and hassle-free.
Cons
PayPal has been an excellent online banking and payment system for us. Its high level of security is a big reason we trust it and overall it has provided a very positive experience. At this point, we really don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10