PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TT

Tarik T.

Government Administration, 500+ employees

5.0
November 2022

More affordable than other options

Pros

Very simple to use, secure and more affordable than other options.

Cons

Customer support is less accessible and linking it with bank accounts can be a bit difficult.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Computer Software, 500+ employees

5.0
November 2022

simple for daily use

Pros

PayPal has been very simple to use for everyday tasks and the money transactions are reliable especially when paying bills.

Cons

I think it would be even better if more features were added to make it more convenient and user-friendly for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KS

Katja S.

Hospitality, 51-100 employees

4.0
November 2022

Trusted payments for online orders

Pros

Whether I'm sending or receiving money or paying small businesses and getting paid for services, this app has been incredibly useful. It's the one I rely on most for online transactions and I feel a lot more confident ordering from unfamiliar websites when they offer checkout through it.

Cons

There were a few times when fraudulent activity showed up on my account and I tried to resolve it through their dispute process. They determined that it wasn't fraud and I only got my money back after taking the issue up with my bank instead.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Computer & Network Security, 1-10 employees

4.0
November 2022

creates a solid environment for freelancers

Pros

Using it has been very simple and the customer support is reliable whenever help is needed. It also offers strong security and protection which makes it feel safe to use. On top of that, it creates a solid environment for freelancers, contractors and online stores.

Cons

The benefits definitely outweigh the drawbacks. The one real issue is that the sender is often given the advantage in disputes and that can be risky. A dishonest sender can falsely claim the product was never received, get the money refunded and leave the seller or service provider at a loss.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

MD

Minal D.

Food & Beverages, 101-500 employees

5.0
November 2022

costs nothing to get started

Pros

Getting started with it costs nothing since creating an account is free and you only pay transaction fees when you use it. Sending and receiving online payments is very quick which makes it convenient for day-to-day transactions. Its strongest point is the reputation it has for security and protecting your money. With fraud detection and other payment protection tools built in, it feels like a very safe platform for handling, requesting, receiving and sending payments. It also lets you create invoices and share them with people who still need to pay you which is really helpful for keeping track of outstanding payments and reminding them that something is still pending.

Cons

It's a secure, fast and simple platform for managing online payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AJ

Amanda J.

Management Consulting, 500+ employees

5.0
November 2022

Buyer protection I trust

Pros

I appreciate the protection it gives when making purchases through the platform.

Cons

The fees can definitely be a bit frustrating at times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

FE

Federic E.

Graphic Design, 11-50 employees

5.0
November 2022

Effective security

Pros

feels very simple and the security it offers is effective without becoming overwhelming or getting in the way.

Cons

fees for using it are very high and it also places restrictions or blocks on access in certain parts of the world.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MA

Marc A.

Accounting, 51-100 employees

5.0
November 2022

Keeps my info safe

Pros

It's accepted worldwide, keeps your information secure and gives you real peace of mind when making payments.

Cons

Some features aren't offered in every region. The U.S. gets the full set of options, including things like Friends and Family.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JJ

Jordan J.

Music, 1-10 employees

4.0
November 2022

Widely used payment option

Pros

Over the years, PayPal has become compatible with so many websites and apps that it now feels like almost any place that involves payments or purchases includes it as one of the main checkout options.

Cons

The layout can feel a bit more complicated than it really needs to be at times.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

RK

Rosemary K.

Construction, 11-50 employees

5.0
November 2022

safe payment processing

Pros

One thing that really stands out is the strong data security and payment protection it provides. Features like fraud detection make online payment processing feel very secure, with no issues related to fraud or money laundering. It also supports several payment methods, including bank accounts, credit cards and PayPal balance which makes it very convenient. Since it's available worldwide, customers from different countries can send payments without trouble no matter where they are.

Cons

It's a secure platform for sending and receiving payments and it's very reliable while still being simple to use. No complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AA

alexandra a.

Design, 500+ employees

5.0
November 2022

best payment processor for me

Pros

After many years using it for both receiving payments for my services and paying in online stores, I can say it's the best payment processor for me. I've never run into any issues because every transaction is clear and transparent. In short, it's simple to use, very secure and backed by many years of reliability.

Cons

I've been using it for more than five years and honestly haven't had any problems at all. That's exactly what I love most about this payment platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JI

Jiress I.

Automotive, 1-10 employees

2.0
November 2022

Fast service but under strict rules

Pros

The service is fast and convenient which really helps when paying bills and running my business without extra stress. On top of that, the withdrawal fee on transactions feels reasonable and that's something I haven't found with many other platforms.

Cons

At this point, I don't really have anything major to complain about. You just need to follow the terms of use properly and it works very well.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

WI

Wan I.

Education Management, 101-500 employees

5.0
November 2022

safer than paying directly

Pros

Whenever I shop online, it gives me real peace of mind. It feels much safer than paying directly with a credit or debit card which is a big reason I prefer using it.

Cons

it could benefit from more marketing and outreach. Some people I know are still skeptical when PayPal comes up as an option for online payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Non-Profit Organization Management, 11-50 employees

4.0
November 2022

flexible software

Pros

One of the biggest benefits is the buyer protection, along with the ability to add cash and the many different ways you can pay or top up your balance.

Cons

I really haven't run into any major issues. The only thing I'd want added is the ability to send and receive Bitcoin and other cryptocurrencies since right now you can buy crypto but not transfer it in or out.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Animation, 1-10 employees

4.0
November 2022

fast online payment gateway

Pros

It works well as a fast online payment gateway and the whole process is very simple to use.

Cons

There are limitations around using the balance with an account and funds can sometimes get locked up.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

NO

Nady O.

Consumer Goods, 1-10 employees

4.0
November 2022

simple to handle

Pros

It's simple to handle and payment processing is fast especially when using it within apps.

Cons

Payments can take a little while to go through and funds are often put on hold.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

AC

Ann C.

Health, Wellness and Fitness, 11-50 employees

4.0
November 2022

Easy navigation

Pros

Using it is quick and the platform is simple to navigate.

Cons

Customer support is quite weak and at times it feels like it's not available at all.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Education Management, 101-500 employees

5.0
November 2022

perfect for ecommerce

Pros

It works really well for ecommerce and is very simple to use.

Cons

The sign-in process could be more simple and convenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PO

Patrick O.

Computer Software, 1-10 employees

4.0
November 2022

solid alternative to paying directly

Pros

Using it feels very simple. You don't have to enter bank account details to send or receive money, an email address is enough to get a transaction started. It's also widely recognized and accepted on many ecommerce platforms which makes payments more convenient and gives a solid alternative to paying directly with cards.

Cons

Availability is still restricted in certain countries. The transaction fees are also somewhat high and it doesn't work as well as it should when integrating with other payment services such as Payoneer.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

BS

Betsy S.

Individual & Family Services, 51-100 employees

4.0
November 2022

added speed

Pros

Having an account makes buying things online much more convenient since I don't have to enter my card details every single time. That added speed and convenience is a big plus when shopping online.

Cons

Paying a fee for person-to-person transfers is something I really don't like. It feels unnecessary and because of that, I'd rather use apps like Cash App or Zelle that don't charge anything. It just doesn't make sense when you're sending money for small services.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7