Tarik T.
Government Administration, 500+ employees
“More affordable than other options”
Pros
Very simple to use, secure and more affordable than other options.
Cons
Customer support is less accessible and linking it with bank accounts can be a bit difficult.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Computer Software, 500+ employees
“simple for daily use”
Pros
PayPal has been very simple to use for everyday tasks and the money transactions are reliable especially when paying bills.
Cons
I think it would be even better if more features were added to make it more convenient and user-friendly for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Katja S.
Hospitality, 51-100 employees
“Trusted payments for online orders”
Pros
Whether I'm sending or receiving money or paying small businesses and getting paid for services, this app has been incredibly useful. It's the one I rely on most for online transactions and I feel a lot more confident ordering from unfamiliar websites when they offer checkout through it.
Cons
There were a few times when fraudulent activity showed up on my account and I tried to resolve it through their dispute process. They determined that it wasn't fraud and I only got my money back after taking the issue up with my bank instead.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Computer & Network Security, 1-10 employees
“creates a solid environment for freelancers”
Pros
Using it has been very simple and the customer support is reliable whenever help is needed. It also offers strong security and protection which makes it feel safe to use. On top of that, it creates a solid environment for freelancers, contractors and online stores.
Cons
The benefits definitely outweigh the drawbacks. The one real issue is that the sender is often given the advantage in disputes and that can be risky. A dishonest sender can falsely claim the product was never received, get the money refunded and leave the seller or service provider at a loss.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Minal D.
Food & Beverages, 101-500 employees
“costs nothing to get started”
Pros
Getting started with it costs nothing since creating an account is free and you only pay transaction fees when you use it. Sending and receiving online payments is very quick which makes it convenient for day-to-day transactions. Its strongest point is the reputation it has for security and protecting your money. With fraud detection and other payment protection tools built in, it feels like a very safe platform for handling, requesting, receiving and sending payments. It also lets you create invoices and share them with people who still need to pay you which is really helpful for keeping track of outstanding payments and reminding them that something is still pending.
Cons
It's a secure, fast and simple platform for managing online payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amanda J.
Management Consulting, 500+ employees
“Buyer protection I trust”
Pros
I appreciate the protection it gives when making purchases through the platform.
Cons
The fees can definitely be a bit frustrating at times.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Federic E.
Graphic Design, 11-50 employees
“Effective security”
Pros
feels very simple and the security it offers is effective without becoming overwhelming or getting in the way.
Cons
fees for using it are very high and it also places restrictions or blocks on access in certain parts of the world.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marc A.
Accounting, 51-100 employees
“Keeps my info safe”
Pros
It's accepted worldwide, keeps your information secure and gives you real peace of mind when making payments.
Cons
Some features aren't offered in every region. The U.S. gets the full set of options, including things like Friends and Family.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jordan J.
Music, 1-10 employees
“Widely used payment option”
Pros
Over the years, PayPal has become compatible with so many websites and apps that it now feels like almost any place that involves payments or purchases includes it as one of the main checkout options.
Cons
The layout can feel a bit more complicated than it really needs to be at times.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Rosemary K.
Construction, 11-50 employees
“safe payment processing”
Pros
One thing that really stands out is the strong data security and payment protection it provides. Features like fraud detection make online payment processing feel very secure, with no issues related to fraud or money laundering. It also supports several payment methods, including bank accounts, credit cards and PayPal balance which makes it very convenient. Since it's available worldwide, customers from different countries can send payments without trouble no matter where they are.
Cons
It's a secure platform for sending and receiving payments and it's very reliable while still being simple to use. No complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
alexandra a.
Design, 500+ employees
“best payment processor for me”
Pros
After many years using it for both receiving payments for my services and paying in online stores, I can say it's the best payment processor for me. I've never run into any issues because every transaction is clear and transparent. In short, it's simple to use, very secure and backed by many years of reliability.
Cons
I've been using it for more than five years and honestly haven't had any problems at all. That's exactly what I love most about this payment platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jiress I.
Automotive, 1-10 employees
“Fast service but under strict rules”
Pros
The service is fast and convenient which really helps when paying bills and running my business without extra stress. On top of that, the withdrawal fee on transactions feels reasonable and that's something I haven't found with many other platforms.
Cons
At this point, I don't really have anything major to complain about. You just need to follow the terms of use properly and it works very well.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Wan I.
Education Management, 101-500 employees
“safer than paying directly”
Pros
Whenever I shop online, it gives me real peace of mind. It feels much safer than paying directly with a credit or debit card which is a big reason I prefer using it.
Cons
it could benefit from more marketing and outreach. Some people I know are still skeptical when PayPal comes up as an option for online payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Non-Profit Organization Management, 11-50 employees
“flexible software”
Pros
One of the biggest benefits is the buyer protection, along with the ability to add cash and the many different ways you can pay or top up your balance.
Cons
I really haven't run into any major issues. The only thing I'd want added is the ability to send and receive Bitcoin and other cryptocurrencies since right now you can buy crypto but not transfer it in or out.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Animation, 1-10 employees
“fast online payment gateway”
Pros
It works well as a fast online payment gateway and the whole process is very simple to use.
Cons
There are limitations around using the balance with an account and funds can sometimes get locked up.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Nady O.
Consumer Goods, 1-10 employees
“simple to handle”
Pros
It's simple to handle and payment processing is fast especially when using it within apps.
Cons
Payments can take a little while to go through and funds are often put on hold.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Ann C.
Health, Wellness and Fitness, 11-50 employees
“Easy navigation”
Pros
Using it is quick and the platform is simple to navigate.
Cons
Customer support is quite weak and at times it feels like it's not available at all.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Education Management, 101-500 employees
“perfect for ecommerce”
Pros
It works really well for ecommerce and is very simple to use.
Cons
The sign-in process could be more simple and convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrick O.
Computer Software, 1-10 employees
“solid alternative to paying directly”
Pros
Using it feels very simple. You don't have to enter bank account details to send or receive money, an email address is enough to get a transaction started. It's also widely recognized and accepted on many ecommerce platforms which makes payments more convenient and gives a solid alternative to paying directly with cards.
Cons
Availability is still restricted in certain countries. The transaction fees are also somewhat high and it doesn't work as well as it should when integrating with other payment services such as Payoneer.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Betsy S.
Individual & Family Services, 51-100 employees
“added speed”
Pros
Having an account makes buying things online much more convenient since I don't have to enter my card details every single time. That added speed and convenience is a big plus when shopping online.
Cons
Paying a fee for person-to-person transfers is something I really don't like. It feels unnecessary and because of that, I'd rather use apps like Cash App or Zelle that don't charge anything. It just doesn't make sense when you're sending money for small services.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7